Spa Warehouse & Cover Factory

Our hot tub wouldn’t heat up so I called our local spa store for help. I thought I may as well use them since we get all of our chemicals from them. Well, that was a terrible idea! We had the worst customer service and a quote of $ 1700 to repair our hot tub. Due to their terrible service, we decided to call The Spa Warehouse for another quote (previous owners bought our tub tub from them). What a good choice it was for us! Service was fast and they were able to repair our hot tub for under $ 900! Very honest service department. Will definitely use them again in the future.

Very knowledgeable but slow to work on parts and most importantly — they wired my pump incorrectly costing me more than $ 350 to rebuild the thing, but after the owner thought it through, he refunded my money. Pump rewired and tub works now.

My husband and I where on the hunt for a new Hot tub. We owned a Hot tub at our last house for 7 years and were sad to leave it behind when we moved. We went to 4 different stores many times each and did a lot of research about the different Companies and Brands. We eventually decided on a Caldera Spa from The Spa Warehouse and we are so happy we did… From the no pressure sales associate Daniel (who answered all my questions and gave me advice for my search) To the Delivery team (We had a less than desirable property for a 7.5×7.5 tub to be maneuvered into it’s new spot in our yard… in Hindsight we should have had them come out and check the property before hand instead of declining their offer). To the Awesome Powerhouse of a Hot tub that my whole family can fit in comfortably without hitting each others knees. This tubs Therapeutic jets are powerful and positioned perfectly. We love our Caldera Tub, Thank you Spa Warehouse!!!

Dont waste your time at Costco… like. I did… Dale makes a much better tub for the same price! Daniel. sales guy was awesome and friendly. Devon, the builder was amazing! They made me a custom tub, let me sit in it and marked where the jets and blower holes would go. The cedar skirt around the tub is done by a gifted carpenter… I have had my tub for 4 months now and LOVE it! i hot tub every morning. mi had them make one of THEIR tubs… their own brand is better than any Hot Springs/​Caldera out there! the 2×5 hp pumps are incredible… get the FOOT volcano for God’s sake if you like foot massages! I have never seen a better looking tub with more powerful REAL 5 hp pumps than this one. i got the blower and 2 waterfalls too. love them. i also love the led lights… Devin is a true «engineer» in the way he did the zones for sitting“
dale knows tubs… again, I bought a Costco one and returned it. was way too shallow for my 6 foot 5 frame… Dale makes the best hot tub in the NW… his $ 8000 (I went way overboard) but glad I did… loaded tub is better than brand new $ 12 000 tubs!
His .and all of them there… Daniel and Devin have grat knowledge, and super customer service skills… I have gone here for 17 years… but first time buying a new tub from them… best price around… i did my research so you don’ t have to!
Jeff in Bellevue

friendly help and good prices if your looking for a less expensive tub. there are no isolation valves in mine, to do work on pumps, the tun need drained. The under tub insulation is EXTREMELY thin, my power bill shot up. I was told to fill up plastic bags with the blow in attic insulation and place it in the inside corners of the cabinet, exposed tubing. and place the hot tube on top of 1″ rigid Styrofoam insulation. I did all the above and the power bill substantially reduced. Point is, if they know this prior to buying, why not say so.
Second, On a Tuesday, dropped two pumps off to be tested, Sales clerk said immediate ‘emergency testing will be $ 85 or $ 40 if I can wait for about three days. Since my tub was not ready to use due to deck decking being replaced I decided to wait the three days. After four status calls on the testing and 10 days of waiting and having heard ‘our technician is out on every call to the store, I decided to go back and get the work done elsewhere. The didn’t care about the customer at all. the spa warehouse is a one hour and 10 minute drive one way from my house in Kitsap County. 4 and ½ hours and time wasted. If they would have spent the 15 minutes testing the pumps they would have found a bad one. They missed a pump sale and I will do business elsewhere now since I have lost confidence and the drive is to far to take the chance. Since then, one new pump, 25 new tub jets. new hard cover, bubble cover and chemicals.
I would buy the same tub again with a few upgrade which i would have done had I known about the need. Tubs great and I have had it for about 9 years.

Our new Caldera Spa was delivered and set –up by the team of Devon & Sam.
They were right on time and did a great job of placing the unit and explaining what we needed to know.

This place is amazing! The owner really knows what he is talking about! My husband and I bought a house an it had a hot tub… We didn’t know what we needed & they set us up with all the chemicals. Great prices and excellent service!

Went there and bought a new spa cover (very good price) and a new filter.
I liked it, it is a practical non-​nonsense business, seem to be less marketing, more knowledge.
They obviously know there stuff and have a huge selection in-​stock (no 6 weeks wait).

I am so glad that I talked with Dale before buying a spa! Things can look a lot alike online, but he was able to explain to me the details that determine quality and why you might choose one over another. After talking with Dale, I felt able to make an apples-​to-​apples comparison. Turns out his prices are great too and he uses local materials and manufactures onsite, which I love. Dale is warm, friendly, and super knowledgeable. Definitely start here!