Sirius Satellite Radio

This is the worst company I have ever done business with. Customer service is a joke takes 2 or 3 calls to get someone on the phone first 2 calls were dropped after waiting on hold for 10 mins each time. They can not speak English at all I had to ask for someone else to speak with so I could understand them at that was still next to impossible.
Then they double charged my account.
And a couple years ago I bought the linx Radio which is a touch screen With Bluetooth capable. Now they only offer a radio that you could of bought 10 years ago wtf is technology moving foward not for these idiots it’s moved back 10 years I will let my 1 year run out and I will be done with these idiots. Don’t waist your time or money they are a joke FYI

If it was possible to give NO STARS, I would do that. I bought a car model as a gift for hubby and a house model as well in December 2014. Know how many weeks we got to «use» it before giving up? TWO. Reception is awful, programming not much better. Customer service is AWFUL. Do not buy this system!
Four calls to customer service, each time telling me a different date that I was «eligible» to cancel my service and different prices that it would cost me to cancel «early» — despite the AWFUL signal reception, etc. Do not buy this system!
If I wasn’t trying to recoup $ 300 in system costs as well as monthly fees which we got NO USE OF WHATSOEVER, I would chuck the hardware into the trash. Maybe someone who gave them 4 stars might want it. Do not buy this system!

we had a free trial with a new car and didn’t really like it so let it expire. now they keep calling my cell phone — sometimes twice per day! they wont stop! i was nice about it at first but they just cant get the message. wtf kind of idiot thinks there is any chance i would subscribe now?

ONE STAR TOO MANY.
We bought our 2011 Mini Cooper used. It came with satellite capability already installed. We have a radio unit at home — have had one practically since the first day of service. We love Howard Stern, and that’s why we subscribed in the first place.
Never mind that Howard is BARELY ON LIVE any more, and the repeats are generally boring or irritating. This isn’t a rant about that. We found The Football Show, and live futbol broadcasts, and are happy with the Sirius programming we get, in general.
So here’s the rant. We do not have a radio unit in the car — just the pre-​installed solid state chip (or something) in the dashboard.
On 10.23.2014 my husband drove to work, listening to The Football Show on channel 94. When he left work 8 hours later he could not tune in the football show or even find Sirius on his menu. There was no longer a glowing «Satellite» icon on the Menu display on the dash.
So hubby called me at work to ask me if I could follow up with Sirius. I had an online chat session with a rep who told me to visit a website to have a refresh signal sent. I visited the website and had a refresh signal sent to the car, using our VIN. Sirius service did not resume in the car.
When my husband picked me up after work we placed a call to Listener «Care.» (Scare quotes b/​c they DON’T care.)
We spent about 20 minutes with a rep who sent another refresh signal — that did not restore service. We eventually managed to get through all of the identification hoops she set for us (phone number, old phone number, address, repeat address, email please, repeat your email please, etc. — endless!) and she agreed to transfer us to Technical Support.
We spent about 30 minutes on the phone with a Tech Support guy who was marginally more helpful and better at customer service, but he could not resolve our complaint. He first tried to send a boost signal. He told us this was different from a refresh signal. He had us turn off the radio turn off, turn the car off, and open the driver’s side door for 15 seconds. That did not work.
At this point, it became really frustrating.
The Tech Support report eventually advised us — after a lot of hedging — that the «chip is burned out.» He asked for $ 75 to restore service. At first he stated that the service would come back by itself if we paid $ 75. He then changed his story, saying that he would send us a chip.
First — if truly there is a burned out chip, and the rep can see that on a monitor, why go through the motions of sending a boost signal?
Second — what good is a chip? How in the world would we install it?
Third — $ 75 for a chip? That seems very high.
The conversation continued, and then the Tech Support rep’s story CHANGED. He now said that we needed a new device of some sort, to mount on our dash. We do not have a dash-​mounted radio unit, I reminded him. We have satellite capability installed in the car — the car CAME WITH IT — we did not buy a radio unit and mount it in the car.
He continued to insist that if I gave him my credit card number he would charge me $ 75 and send me a device to mount in the car.
First — if the problem is a chip, why did he offer a radio, or other external device?
Second — we do not want anything mounted ON the dash — or anywhere else in the car. We want the satellite receiver installed INSIDE the dash, as it is now.
Third — why did he need my credit card? Sirius already debits my bank account $ 16 and change every month, and $ 50 and change quarterly. So just add the charge to our bill!
WE DO NOT HAVE SERVICE. WE DO NOT KNOW WHAT IS WRONG. WE GET COMPETING STORIES FROM THEIR «SERVICE» AGENTS. WE ARE BEING ASKED TO SPEND MONEY ON SOMETHING, WITH NO IDEA WHAT IT IS. I just tried another chat, and was sent a website where I could buy a radio. THIS IS NOT ACCEPTABLE.
So, basically — ARGH!!!

I would not recommend anyone purchase the service for their vehicle. Reception in Washington is terrible. When ever you drive by a building or tree you lose reception. When I went over the past I did not have good reception and had to use local radio, I did not have reception until I got to Eastern Washington. We are on a trial basis for our new vehicle and I would not renew the subscription with them until they improve the reception in this area. I believe they are only using one satellite and this may be the problem. I would not recommend not to waste your time if you do any driving around Washington State. Even driving to llwaco we had problem. I did have my radio check and even the dealership did not feel this area is good for this type of radio. So use caution when you making the decision

Sirius is awesome. No commercials and all music all day long, 70’s on 7 or 80’s on 8 or 1^st Wave all playing classic tunes all day. Listening to past Casey Kasem on American Top 40 countdowns take you back. How can local channels compete. Plus if your into other things they have it. Tune in and tune out for your enjoyment.

Was sent an email bill 7 months before it was due for $ 503 for 3 years. I contacted them to cancel their service. I was offered 50% off then 75% off. Which they said would lower my bill to $ 98/​year. Doesn’t mathematically work out, I said no thank you. I asked to cancel, they then canceled my service and told me I had a credit, an in-​store credit only. I said I wanted to use up the credit and was then told they would have to charge me a $ 15 fee to restart my service to use the credit… and when I would not give a credit card number they said there was a $ 2.00 00 fee to send me an invoice! The biggest scamers I have ever dealt with. Do not use this service, music is everywhere on the Internet don’t use Sirius!!!

If it was possible to give no stars I would do that without thinking twice about it. The foreign idiot on the phone could barely speak english fluently to understand. He kept putting me on hold to ask his supervisor. They refused to give me a promo code that is online advertising 6 months for $ 24.99 saying it wasnt a valid code for Sirius xm radio service. I am seriously not sure if I will renew my subscription when its due next.

I love the satellite radio but the customer service is absolutely horrible. I have made 6 phone calls. Dropped by them 2 times and the other four I have spent on hold over an hour each time while they transfer me to different departments. All I want is to activate my radio in my boat. I’m so upset with there lack of support and the time it takes to actually get a agent on the phone. I’m now, not going to pay and activate my boat radio and cancel in both my cars. No wonder there stock is in the shitter. Maybe the company should focus on customer service and they would sell more. Siriusly dissatisfied.

We purchased a tabletop radio TTR1 after 4x calls to support (was dropped twice) transferred to tech support whom never answered. Then I attempted to go to the online account (
) all of these links go to a sales site. I did a search for active ttr1 got 73 responses none of told how to active the radio. I then called support again.
Am back on hold

I would give no stars if I could. After I sent documentation of their written agreement with VW to the BBB, they called and offered me to «restart» 3 months of my satellite radio. At that point, I didn’t even want to waste my time with them on the phone, so I said fine and hung up. Three months later, they sent me a $ 90+ bill for those 3 months of radio! Idiots. Oh, and in case I forgot to mention it, their automated phone system takes about 20 minutes to get through, and hasn’t failed to disconnect me at least twice each time I’ve had to contact them. Use them at your own risk!

What a wonderful product you guys have
till yesterday I would of never thought of paying for radio… I am too cheap plain and simple, then my work had to go and put me in a 09 Dodge Ram with Sirius in it
Now I go to the Library and get Audio Books for free too listen to, and I took one with me Tuesday evening, I also had my I-​pod with me and the Radio had a Aux Input port so all was good, then my Boss was like your taking the Pickup tonight and it has Satellite Radio
So I was no big deal I have a book with me, but then I turned the radio on and started to flip channels, about 10 different channels I found I really liked and kept going back and forth, then I listened to Comedy for a few hours till I almost ran off the road from laughing to hard, OK back to rock an roll it’s safer
So to make the long story short I never opened my Audio book, I hope, I get the Pickup again next week