Sephora

Most of the people that work at downtown Seattle Sephora do not seem to treat people as equals, they pick and choose who to have real customer service for. I don’t care if it’s commission based, I goto school and wore my backpack two days in a row there and both times purchased something. There was a lady who wasn’t even
able to answer my simple 10 second question while walking back to help someone else who she was already helping. She instead had a very rude tone and told me to wait a few minutes then didn’t come back at all. (And no she did not forget) This me feel intimidated and like I wasn’t welcome at their establishment.
My goal as a customer service rep is to never make anyone feel the way I did when I came here, nobody should ever feel like they can’t spend there hard earned money on things they want just because someone at Sephora thinks they’re not worthy.

I can’t say enough good things about Savannah. I am trans non-​binary (not just male or female identified) and it was a complete non-​issue. That’s worth its weight in gold alone but she also knows everything about makeup. Perfect foundation match. Made me look awake and glowy without slathering me in stuff. Understood where I was coming from with what I was trying to achieve. I will bring my mom and all my make up wearing friends to her now.

I always love coming here. I work downtown and always come on my breaks to buy my makeup or just smell :)
I just wanted to give Michael a shout out! He was super helpful and so friendly! Sometimes its hard getting wonderful customer service downtown because of the crowds of people, but he was definitely excellent at recommending a gift for my husband. He was very personable and i really appreciated that. Thank you Michael!

Take all my money. Love this place. Kailey did an amazing eye shadow job that made me pop. A random girl stopped me on the street to compliment me on my makeup. She made me smoky eye and perfect nude lip. I had questions about makeup, but she knew all the issues and solutions. She knows how to build on your beauty and bring out a little extra! This is located in downtown so it is really busy with tourist and residents. Book ahead of time for makeovers!

A lovely woman named Savannah working at this branch helped me tremendously and was so kind and sweet. I wish everyone was like her! She did my makeup and suggested products. I really felt so welcomed and accepted in her company, this woman is by far the best person I have met at a Sephora! I definitely recommend seeking her out the next time you are at the Sephora downtown branch. This lady knows her stuff! I came in the store looking terrible and with her help left looking like a million bucks! Seriously ladies, find Savannah. She’s wonderful

I had a great experience here! I was looking for a specific perfume that’s stuck in my head for a whole year. I’m getting married this winter, so it seemed the right time to pick up this mystery fragrance for my wedding day!
I headed to the fragrance section, and was helped by a super wonderful girl whose name I didn’t catch, but she had badass purple hair & a loud, friendly personality, so I would definitely recognize her if I went in again. I asked her if she knew of a fragrance with cacao & musk notes, and she took me directly to my holy grail mystery perfume! It was Tokyo Milk’s Bittersweet. She also pointed me toward the Tokyo Milk rollerball sampler pack, stocked by the checkout, that would let me try four more of their fragrances for a fraction of the cost of a full rollerball I was considering purchasing. She gave me info on the return policy (basically you can take anything back, even used) and was just generally wonderful and helpful! Thank you, I wish I had caught your name!
I should add that the store was quite busy and there were other customers in the fragrance section, but she kept track of all of us and helped everyone with a smile. :)

I love this store however whenever I go in here I’m always left looking for help. I eventually get it but I notice a lot of staff standing around gossiping with each other and not really caring to look where they could be of help.
If I really have questions I’ll make the trek out to the U village location. People are more on top of it there.

This is a pretty big sephora with many employees always ready to help when you don’t need it but then when you do, you can’t find a single person. I often want someone to help me when I enter but not always the first person I see, but they can be persistent in their offers of help. I don’t wear a lot of makeup and when I do I want it to be very natural. I try to find an employee that encompasses that style. Many are so heavily made up that I really wonder if they could help me with what I’m looking for.
During my visit I was trying to find some eyebrow color that is a better match than what I currently have. It took awhile for me to find someone to help me. When I did it turned out she wasn’t very friendly and seemed a little rude. She demonstrated a technique but gave these weird short commands, «down,» «me,» kind of like I was a dog. I really wasn’t sure what it was she wanted me to do. Ultimately I got annoyed and just told her I liked what she did and ran away.
I probably won’t be back to that sephora anytime soon.

I went to the downtown Seattle Sephora to purchase some nicer cologne. I had not really shopped for my own cologne in the past so I felt kind of silly and had a lot of questions. The associate who volunteered to deal with me (Natalie) really made me feel at ease with her obvious knowledge and professionalism.
Since I really didn’t have any idea what I wanted (beyond «something nice that will fool people into thinking I have class»), Natalie just started giving me sample sticks and had me pick between two options, replacing the losing option with a new scent. After about 20 iterations, we settled on Yves Saint Laurent for men which I am very happy with.
This experience was much better than I expected. It was like a breath of fresh air, dealing with real professionals!

I’m so tired off the horrible customer service at this location. I occasionally get greated at the door but acknowledgement on the sales floor is abysmal. Countless employees walk right by me or look at me like I’m not there. This complaint is actually for my mom since she won’t say anything to management about the condescending treatment she got there today. The girl on the sales floor was so rude to her and treated her like a dottering old lady. When she said she hadn’t been there in awhile and if that was the checkout area the lady walked her over and explained to the cashier that was mom was having some problems. What?! She just asked if that was the checkout area. Ugggghhhh.

Best makeup shopping experience! I wish Sephora in LA had this level of personal attention. Thank you to the manager who made sure I had help finding what I needed!

I love Sephora. This is currently my go to location as I just moved out of Portland. The employees have all been pretty nice and helpful. This is a very busy location, which can get overwhelming, but the staff almost always helps me out with samples when I need them and know a lot about the products. I only wish there was a less busy location near by.

GREAT location! They are EAGER to help. One thing that I do not like. It is very hot in there with all the lights. Did I mention they are eager to help.

First of all, I love Sephora. This is not for anything but one reason… Customer Service. As soon as you come in, as long as the store isn’t too busy, you are greeted and asked if you need help. They let you try samples to take home to try the product and are more than agreeable to teach you how to use the product (s).
You can also schedule to have your make up done based on the professionals at the location. Girls… make sure you look at the girl who will be doing your make up to see if you like their style. That should make it more likely you’ll have a successful encounter. I haven’t had any issues yet, but I’m pretty picky.
Also, the samples they give are amazing. They give you a little ½oz or so sized container of the product to try at home to see if you will come back and buy it. They also have an amazing return policy.
It’s no wonder that there are droves of people in here all the time.
I said it in the beginning, I’ll say it again; They start with focusing on the customer and that handles the rest.

This Sephora has a lot of great stuff! They carry all the major brands and often have lots of workers here that are eager to assist you. Every time I come in, I’m greeted at the door. And in the duration of time that I’m at this Sephora, I gets asked multiple times if I needed help. I usually walk in with things I want to buy already in mind, but I never asked people for assistance. But I’m sure all the workers here will be of great help!
I give this location 4 stars though because I don’t think it’s as organized as other locations that I’ve been to. I’m not saying that this place is messy, but the layout is a little bit harder to navigate sometimes. And because this is in the downtown area where there are more shoppers coming in and out constantly, it tends to get kind of packed with people. It’s kind of harder to look at products and swatch them and try everything when there are other people around you wanting to try the same things. And I realize that many of the sample products on display are usually empty or all used up. Like I said, this store gets more people so it makes sense that their samples gets used up more quickly. Some of their products also tend to run out on the shelves.
Other than the higher amount of shopper traffic at this store, which is somewhat out of their control, this location is not bad at all!

The salespeople at this Sephora are the worst I’ve ever encountered, and I’m used to shopping at the Sephoras in Manhattan, where you are largely ignored and have to elbow your way through ravenous hordes of teenagers to get to the register. I would rather get sucker punched in the vag by a 14 year old fighting me for the last OCC black dahlia lip tar (true story) than shop at this store. I’ve been here several times now, and each time the workers were abrupt, rude, and rushed. Everyone at this location seems miserable (except for the guy who sings along to the music, whom I love).
It’s fine if you know what you want, but if you are someone who enjoys a more leisurely shopping experience or wants advice on different products (or to just be treated respectfully), you would be much better off going elsewhere or bringing a friend.

This Sephora is fun of awesome! The staff are super friendly and helpful — a girl grabbed me out of the line to ring me up on her handheld even! Then, silly me, I left my water bottle on a display — called two days later… the woman who answered immediately knew it! Most places you have to go through like twenty people before you get a straight answer. I dropped by to grab it and again, within moments it was handed to me. Thanks for restoring my faith in customer service since many places are failing these days!

When you rate something 1 star Unilocal describes it as «Eek! Methinks not.» That is exactly how I feel after visiting this particular location. Let me just start out by saying I get very irked when I see people leaving picky and ludicrous reviews for retail stores. Not only was I a store manager for a very high end boutique in Beverly Hills (I understand every aspect of retail), But I feel like most people complain about the stupidest petty things.
I read the reviews for this Sephora before I stopped by while on vacation, and of course I see bad reviews leading me to think «oh geez get over it’. So I head off on my jolly way to Sephora which is a world of happiness to me. I have my best makeup, lashes and extensions in (vacation how ya doin!).
I almost always shop on
because I love getting to pick out my samples, so I was stoked to swatch some new products and smell some lotions I was interested in buying. Literally the moment I walk in the girl standing at the front door gives me a dirty look and doesn’t greet me. I am pretty friendly so I give people the benefit of the doubt and I nicely said hello to her. No reaction… ok moving on…
Some time passes and I’m looking at products I’m interested in. No one has said a word to me and there are quite a few employees working in this small shop. Oh but there is a security guard literally hot on my tail everywhere I go. Are you kidding me? I’m on vacation wearing my finest designer duds and you are watching me like a hawk as I swatch lipgloss? Good lord! After being in the store for less than 15 minutes I felt so uncomfortable and alienated that I had to leave. Which was a bummer cause I want to spend money!
Sephora is an outstanding company and I know that this location does not reflect them as a brand. But damn train the staff here how to say «Hi, can I help you» and train the security to watch people who may actually be a threat. Ugh!

Smallish Sephora but stocked nicely & great customer services. Was greeted immediately & asked several times if I was doing ok or needed any help while browsing around the place. Store was busy too so it was nice to see them taking care of everyone.
The work stations are a bit messy but well stocked with supplies to try on the testers. The check out line moved pretty fast too & the girls at the register where super nice & full of advice.

Just had my makeup done by Rah and he did such an amazing job! He listened to what I wanted and used great products. So many times I’ve gone to get my makeup done and leave feeling like I look as if I’m getting ready to perform for Cirque Du Soleil. But Rah did such an amazing job on my makeup, I wish I lived in Seattle so I could come here more often!
FYI– you can have your makeup done for free with a $ 50 purchase and it takes about 20 – 30 minutes.