Seattle Metropolitan Credit Union

I’ve been going to this SMCU location for close to a year now and it’s always a good experience. The only problem is that they seem understaffed and the wait time is way too long when you’re in a hurry.

12 years with SMCU! That speaks volume how great these guys are! Their outstanding customer service never cease to surprise me year after year after year!

I went to the Seattle Metropolitan Credit Union in Thornton Place as a favor to my friend Theresa who needed me to sign paperwork regarding her bank account. I met the bank manager, Wendi Fracasso, who was tremendously helpful. She prepared the paperwork in a timely manner and even accompanied me to Theresa’s nursing facility so my friend could finalize the forms with her signature. I grew up in Ireland and am familiar with people going out of their way to help neighbors, but what Wendi did was above and beyond the norm. It’s truly rare to find someone so caring, and seeing the tears in Theresa’s eyes that day confirmed how much Wendi’s actions meant to her.
Wendi Fracasso is an invaluable asset to SMCU. She is a better testament to the credit union’s customer service than any ad campaign. I solidly recommend Wendi Fracasso and SMCU to anyone with banking needs.

Really friendly banking, and is part the co-​op network so even if there isn’t a branch nearby, you can bank at lots of other places. Wonderful customer service.

Friendly people. Not always the fastest ladies at the front counters. Go to a guy cashier. But great credit union! I’ll never have a bank again.

Goodbye big banks, hello SMCU. From the time i was first contacted by loan officer Phillip Becraft, I was treated like an old friend of this Credit Union. Phil was able to get me the financing I needed for my new car, and did so with fast, courteous and efficient service. When you walk in, you feel like you have been there many times.
Easy to park, easy to find and use. The best banking staff I have ever used period!

Wide variety of products and account options and service that consistently goes above and beyond. Leaving Wells Fargo, moving all my accounts to SMCU, and never looking back.

I’m updating this review because the branch moved to Thornton Place recently.
New buildings are always nice. The structure itself is pleasant and has that «brand new» feel. There’s parking out front but it can be problematic because delivery trucks like to park in the middle of the road. There’s a garage there as well but that can be crowded depending on movie traffic for the theater next door. If all else fails, there is street parking and a park and ride lot.
The customer service is a little different because I’ve noticed some new staff members and that’s a good thing. Each time I’ve been there, the wait hasn’t been that long and tellers have been friendly and definitely more helpful than before.
The one thing I miss is the Keurig machine they used to have at the old location. It was nice to come in on Saturday, do my banking, and grab a cup of coffee.

I’ve been with SMCU since I was… hmm 8 years old? They have been consistently awesome. Some of the older tellers remember me and my family, even though my parents have transferred to other credit unions. Overall, the best!

After the final straw with Bank of America, we decided to take the plunge and go credit union. My wife’s work had an affliation with SMCU and this is near our home. Needless to say we are extremely happy and excited about our decision.
We opened 3 accounts with Sherry and she was fantastic. It was quick, efficient and she was very pleasant and helped us make the best decision account wise. Having spent the early part of my career in banking, I know good banks and I know good people. So far I rank this experience very highly.