Seattle Interiors

I ordered a small KWC faucet handle insert from them, 1 inch in size, $ 12.00. They had to order from KWC themselves. I received the item 10 days later in the post, simple small envelope. No issue, but S&H was $ 18.12, 150% MORE than the item itself. I called to complain, and after simple investigation they said that is what UPS charged KWC. The girl was very nice on the phone, and completely agreed that it was ridiculous, but couldn’t/ wouldn’t do anything about it. Ridiculous price gouging, and misrepresentation to me of the actual cost. Not a ton of money, but still very poor customer service. Will think twice before I bought there again.

We had such a great experience last week at El Gaucho (Bellevue). We had kind of given up on them because we had been repeatedly disappointed last summer with the service on the terrace. But we were in the mood for eating outside last week and decided to give El Gaucho’s happy hour another try. The service was great, the food delicious (I had the 410 salad and I enjoyed it a lot). So El Gaucho, we are back!

Mike and Stacey at Seattle Interiors match my mood whenever I go in. If I’m frantic, they get me the information I need immediately. If I have time to browse, they have time to go through many options and combinations. If I have specific functionality needs, they know the universe of products– hardware, fixtures, appliances, you name it– and give me options. And if I have my kids with me, the toys and M&Ms are brought out while mom talks to the grownups. Beyond the customer service, we have been very impressed with the quality of the products we’ve purchased and the speed of delivery when needed. Thanks Seattle Interiors for being an integral part of our dream kitchen!

We visited Seattle Interiors based on a recommendation from our architect. They did carry many of the items that we were interested in and were able to order ones that they did not have in stock. That said, there were several problems afterwards:
* items that were told had not yet been delivered were cancelled, and we confirmed this with staff. We were then told afterwards that we would need to pay a restocking fee in addition to shipping back to the distributor. I asked to know the amount to help decide whether I should try to sell privately, though our phone call was ignored and we were charged said fees.
* we were told that we would be charged as items arrived over several weeks. Instead we got a single surprise $ 10K+ charge on the credit card, and most things still have not yet arrived. The staff still has not yet answered emails or returned calls with our questions about this transaction.
* the amount that was charged to our credit card was several hundred dollars more than the receipt. We still do not understand why this happened and whether or not it will be corrected.
I can’t say that I wouldn’t go back, but I would go in understanding I would need to manage them very closely. They were not customer focused, though did have better overall prices for items that we ordered.

I was down in Seattle shopping for my Vancouver BC bathroom renos and celebrating American Thanksgiving. I went out of my way to check out Seattle Interiors on Saturday– the Saturday after Black Friday. They were closed for the holiday!
So, that was a complication, but I could see into their lovely showroom through the windows and I could see they had the faucets I wanted. So, I called just to check and boy was I glad I did– their price for the faucets was almost $ 200 less (each) than at Aurora Plumbing! I had some email back and forth sorting out the finish details and Mike was super helpful and pleasant, despite some stress on my part.
They look like they’ve got a lovely selection of interesting designers. I’m sorry I didn’t get a chance to browse the showroom.