Seattle Auto Nation Collision Repair

After my last semi scathing review and a minor adjustment (thank the good goodness for the tools and good advice not from the nice guy at the service desk) my truck seems safe to go on the road.
Tom I know My truck was a pain in the rear and I’m not the friendliest person from time to time.
You did a nice clean job the brakes were just a bit to tight and I think it could have ruined all the hard work you put in.
S. Dana Harper

I had my Lexus car for body work about a year and haft ago. It took a week to get it done. The day i was called to pick it up but when i came i found out the rear bumper was loose and a little off from the frame. Pete told me to bring it back so he can fix it for me, but i have not had time to bring it back until now because i work 7 days a week and long hours every day. Plus i have to leave my car at least one day in their shop. I need my car during the day to do a lot of errant so i gave up. About three weeks ago i came there to make an appointment for my new car repair because some one hit my front passenger side. The lady took my paper work from State farm insurance co. and told me come back next week since Pete was on vacation. I went back there on Wed and stood inside their office, waiting and waiting but none of people whom work there smiled at me or even asked me anything. It was just like exactly the same as the day i came to make an appointment for my car repair. I saw Pete was talking with someone outside about 10 minutes, then left without saying anything to me. So i came inside and asked the lady if she knew if Pete would be coming back. She said she got no idea. That was it. I waited about 5 more minutes and left because everybody walked by me even said a word. Well, Maybe i’m Asian so they don’t really care!

Extremely disappointed with Auto Nation. If there were half stars, I’d give a half less than this. My wife and I have bought two cars from them, and had since used them for oil changes. We had an issue with our Jeep that we had bought there, and the girl at the counter was extremely rude and insensitive to my wife, commenting on her physical appearance compared to her ID card. Once the car was in, we called to complain and the man who was helping her was rude as well. No wonder women don’t like going to car places! Because this is how they are treated, because car places know that they can say or do or charge anything that they want, because… You need a car! The way that she was treated was inexcusable. Needless to say, we are never taking our cars there again.

They are GEICO preferred shop, so we used them because apparently this means that repairs are done faster and GEICO says they guarantee repairs.
Car was dropped off with them ⁵⁄₂₇. We rear-​ended a vehicle and the front end was damaged including radiator. Long story short:
We picked vehicle up– on our drive home vehicle overheated and coolant ran out on ground.
Vehicle was towed back to them, they replaced coolant, looked over radiator work and said car was set for pick up again. On our drive home vehicle overheated and coolant ran out again.
Vehicle was towed back and Pete indicates it is a water pump issue and sent car to BMW of Bellevue. BMW of Bellevue without actually checking water pump gave us quotes for water pump and said that it was not something that would have been damaged in accident.
We leave and take to our own mechanic who has maintained the car and find out that there is NO water pump issue but that the radiator that was put in the car was made in Indonesia (not German/​BMW radiator as listed on all paperwork) AND screws/​bolts hoses were not compatible with BMW German engineering. Our mechanic said the radiator could not have cost more than $ 300, he also indicated that the headlight that AutoNation repaired was not new and was very dim/​cracked.
Finally, the hydraulic lever that keeps vehicle hood up does not work and the hood (that they supposedly replaced) has dent.
All I can say is IF you’ve had your car repaired here, I’d recommend you get another mechanic to check their work. Maybe with other cars they’re able to get by on cheap parts unnoticed… however our vehicle has been inoperable every since they replaced the radiator…
And of course after all this, they are indicating they will order the proper parts and replace but why wasn’t that done the first three times they had the car instead of trying to convince us the car had other issues???
Will be contacting BBB, attorney general and whoever else with all our documentation because this has been a nightmare that others should avoid.

I have an 07 BMW 3 series. Received no diagnostic information as to what was wrong with my car, took over 2 weeks to get supposed repairs. Then picked my car up and before the day was over (specifically at 11pm when I was driving home from work after a very long day, car starts overheating and I have to pull over on the side of the road for an hour and wait for it to cool down. Now why on earth wouldn’t the car have coolant when 5,000 dollars in repairs were supposedly made and coolant is clearly on the itemized receipt for both product and the price of labor? Not to mention that this is the most inconvenient time for such hassle, as a college student taking finals and working on a job who needed a vehicle to get to school today but didn’t have one. Not to mention I’m now questioning everything they supposedly fixed, since they clearly didn’t fix the radiator.. And I had the car towed back there today so it could be fixed and no one called me to say anything or to mention its arrival. Save yourself the hassle and go to a place that’s actually gonna fix your car instead of playing a game of let’s not and say we did. what good are aesthetics if your car doesn’t work? But hey at least it was shiny and clean.

I have a 2007 Jeep Liberty. The 2002 – 7 models have faulty lift plates on their windows. This is a known problem and I’ve had one fixed previously under their «warranty» for this problem. What happens is the lift plate breaks and your window, any of them, can fall down at any time. Parked, driving, ANY time. Recently my rear driver window had this problem and now just falls down. I called Jeep and asked about getting it fixed just like the fix I had had done previously. They informed me they know this is a problem and they extended the «warranty» for 7 years on these models. However, my 2007’s 7 years was conveniently up April 16^th of this year. They said the dealership does have the final say and that they would contact Auto Nation to see if they would honor the warranty as it was just a few months after. Auto Nation declined to honor it. I’ve had work done there previously and oil changes so I’ve spent money there yet they’re refusing to honor an extended warranty on a known safety hazard on this vehicle. Also, there is a nationwide class action law suit against Jeep for this problem.
I believe they are refusing the fix because I didn’t get my vehicle fixed there for a cylinder issue because they gave me an outrageously expensive quote.

Great service, very easy shop to work with. Dean’s the guy I worked with. He was very good about keeping me apprised of changes, and my car looks great. I would not hesitate to recommend this shop.

Very good experience here as far as speed and quality of the work. Car was fixed much quicker than I had expected, and looked great! The office staff were pleasant and easy to deal with. Charges were paid by the insurance company so I can’t comment on how competitive they are, however everything was well clearly documented.