SC Limousine Service

The reviews above make no sense to me. I’ve been using Armani and his company for 6 years, almost weekly. I have never had one issue or had him been late 1 minute out of what is probably 100+ airport trips. Recommend his company to all my friends who also have nothing but nice things to say. Cars are always spotless, rates a touch lower than the rest and he’s never missed a pickup time. Can’t say enough good things.
Dan

I decided to call around to a few different limo services in the area to compare rates to get a ride to the airport. I came across this company’s website and gave them a call. The person on the phone mumbled to the point where he was almost impossible to understand and sounded annoyed with me calling in the first place. When I finally got the quote I politely said «thank you for your time, I’m going to get a couple quotes and will call back if I want to make an appointment.» I hadn’t even finished my sentence and the guy just abruptly hung up on me. How unprofessional is that?!
I came on here to see if there were other reviews and it is quite apparent that this is not the service to choose in the Seattle area. I’m glad I know now and didn’t end up giving them my money!

I called to reserve a Cadillac for Valentines Day. I gave special instructions for the driver to pick up a single red rose for my date. When the driver arrived he came to our door (didn’t honk or call). When my date and I got to the car there was the rose waiting for her (which she loved). The driver was on time, professional and went above and beyond for us. After our dinner I called to have the driver come back for us. We didn’t have any problems unlike the last person to review. I have used several limousine services in the Seattle area and I will recommend SCL to all of my friends.

Thought I was exaggerating in my last review? Think again. I was just contacted — via phone! to my own personal phone from a «blocked» number (purposeful?) — by the «customer service representative» aka the manager-​of-​sorts who doesn’t know how to run a business. Was he calling to inquire about my review? To understand and learn from the mistake his company had made? To reassure me that his business is professional and that an mistake such as this case was an extremely rare occurrence? Nope, not in the slightest. It was very clear that he was making this call — that he needed to go out of his way, months after the original incident happened — to tell me 1) to take down my review, and that 2) I was wrong, and stupid. I was continually criticized and insulted — I somehow managed the decency to stay on the phone with him for 4 minutes. He told me I was unprofessional (not really the responsibility for a one-​time customer, in my opinion, even though I am always professional with companies, ahem stayed on the phone for 4 minutes!!), and it was only after I told him that I knew what I was talking about because I studied business at the UW that I had to hang up given his response of «Oh really? You’re a student? Oh, yeah, good luck starting a business». WHAT? THIS MAKES NO SENSE!!! I am flabbergasted why someone would want to further aggravate a situation like this, but apparently I know nothing about the subject, being a business student and a human being and all. I will tell you this — this 2^nd review is only the first step I am taking to handle this situation. Given that I made the reservation online, the company still has access to my personal information, and USES that access because that is how he was able to contact me on my cell phone (legal?). He also said multiple times that he had my credit card on file, which is more than unsettling, not to mention my address is listed as well. His demeanor is anything but professional and his concept of «customer service» is greatly skewed, to the point where he clearly crossed the line into harassment — seriously. I was contacted twice via e-​mail before today’s phone call regarding my first review (from who exactly I don’t know, but I assume from the manager and a friend/​co-​worker of the manager), but I never responded because, from my point of view, my review was very self-​explanatory — I did not need to go out of my way to prove myself when the point proves itself. So, I’m pretty sure using company information (my phone number) from a customer (non-​customer) to carry out some personal vendetta against me because he’s butt-​hurt about my review raises some legal issues… The bottom line: DO NOT USE THIS COMPANY unless you have absolutely zero self-​respect because they sure as heck don’t have any respect for you!!!
There are plenty of other car services that will treat you like the king/​queen you DESERVE to be treated like– I used Goldstar towncar for a 2^nd time just a week ago and they were great– yet again!!!

«NO WAY» is what I wrote down in my travel planning notes next to the name of this car service.
I was pricing a trip to Seattle and wanted to check car service rates from the airport. It was 8:30 on a weekday morning on the east coast, so before I called, I checked SC’s website to see if they advertised 24 hour service, and, in fact, they did. I assumed, then, that they would have a dispatcher on call. A dispatcher did answer, BUT, in response to my inquiry, I was rudely and abruptly told «It’s 5:30 in the morning. Call back during business hours!» and the guy hung up on me. Is not 5:30 one of the «business hours» in «24 hours a day»? And, isn’t it quite common for car services to receive calls during early morning hours?
There are lots of car services choices in Seattle – this will DEFINITELY not be one of mine.