Sand Point Internists

This is by far the worst clininc I have ever experienced. The front desk staff (Marissa specifically) is rude, condescending and lacks empathy and care for the patients in need of medical care. They double book appointments. I’ve waited as long as 45 minutes past my appointment time to be seen. While at the office, another patient left after waiting 40 minutes to be seen. It is nearly impossible to get a prescription filled and chart notes are not in charts… as you are assured they will be. Phone calls are not returned. I was told that I can leave a message to get a prescription re-​filled but «there’s no gaurentee we will get to it»…“dont call again-​I took the message– we will call you when we can-​the doctor is very busy and might not have time to get to this”. I was also told that the rude behavior was due to budget and staffing cuts in the office and everyone is a little overwhelmed (as if this makes it acceptable). The medical tech (Susan) is not friendly or kind. She seems pretty unhappy at her job. She is definitley NOT a kind, caring or compassionate caregiver or person. She and Marissa were complaining about patients at the front desk while patients were in the waiting room (including myself). We have had several frustrating experiences in this office. Save yourself the trouble… find a different physician/​office.

Save yourself the stress and see a doctor elsewhere. As a new patient for only 2 months, I’ve had so much frustration with this office that I’m now searching for a new doctor!
First, they don’t return phone calls. I called their office manager, Roger, 4 times about the medical assistant not following through with processing my prescription with Medco. Instead of getting my medicine FREE from Medco, my mail order insurance, I’ve had to pay $ 10 every time I’ve had to go to a local pharmacy. His explanation was that Monica was no longer with the clinic and David would process it.
So David assures me it’s been done. Yet, Medco was never contacted and has nothing on file for this med. Called office to ask why no one is calling me back or following through on my medication order, and was told «they’re in training for a new computer system and will call you back» — um, 2 weeks later still no call or contact for Medco. Guess they’re too busy with office computers and whatever to care about their patients!
If you want an uncaring staff who doesn’t give a #### if you’re out extra money and hassle from being ignored, then this is your clinic :((

No gripes against the facility, just Dr. Emily Cooper. She is more about herself than the patients. See someone else.