Robinson-Maurer-Welts

Best words to describe my experience with this agency — impersonal, detached, no interest after the sale. When I first signed up with them, the agent screwed up the paperwork and the insurance company wrote to me and said I hadn’t paid a bill. I called her (the agent then at RMW) and basically she said «oops, sorry, just deal with the insurance company to get it fixed.» If I hadn’t already done the deal, I’d have ended the relationship then and there.
The following year was just renewal so I went with it, having absolutely no contact with them, which was fine. I have 3 policies, and so this year I decided to shop around and actually found an agent who took the time to find out what my real needs are. He was able to reduce some of my coverages yet keep me fully protected and gave me other good advice as well. The agents at RMW were pretty much just interested in selling me as much coverage as they could without really asking about my needs.
One interesting thing — I got quotes for the insurer I ended up going with from three sources: 1) RMW, 2) the company itself via their 800 #, and 3) the local agent I switched to. The company rep and my new agent quoted exactly the same number. RMW quoted me $ 150 higher for one of the policies. And that was requesting exactly the same coverages from all 3. Fishy, I’d say.
That said, all my phone contacts have been pleasant and at least superficially professional. Still, I don’t think RMW had my best interests in mind, and I felt like I was nothing but a small-​time nuissance to them.

Mike Arnold at R-​M-​W has been my go-​to guy for insurance for awhile. He initially quoted me a lower rate for my malpractice coverage, so I gave him my business liability policy. That was lower, so I sent him the face sheets of my auto and renters’ policies. Again, lower without sacrificing quality. I know I can count on Mike to get me the right policy that covers the things I need covered, not just a cut-​rate policy. The lower cost is just a very nice bonus!

I have used these guys for my insurance for Home, Auto, Life, and Business for over 20 years. They have excellent customer service and great rates.
I work in the Life/​Safety business and because of that other companies were quoting me huge liability premiums! The folks at Robinson Mauer Welts gave me a great rate that I can afford.