Robert B Olsen, MD

With the medical profession the way it is today, with big conglomerates pushing doctors to provide less and less time to their patients yet bill for higher and higher amounts, it is more than refreshing to have the good fortune to be one of Dr. Robert Olsen’s patients for going on I’d say 4 – 5 years now. Dr. Olsen embodies everything a good medical practitioner should be – from his genuine interest in your wellbeing to his willingness to stay late into the evening if your need to see him is really that urgent. From the moment you sit down in his office and engage with this kind doctor, there is never any doubt that you have his undivided attention and that he will do everything in his power to help you through whatever obstacles you present with. Whether that be medication management titrated to a dose specific to YOU, not to «what works for most people» to talking through life’s challenges and offering a fresh perspective to providing referrals when needed, Dr. Olsen is one of the last few Medical Doctors out there who haven’t given into the Polyclinic/​Big Brother/​Swedish b.s. to push patients through a revolving door as fast as you can. He takes the time to let you know that you matter, your obstacles matter and that he genuinely cares to help you overcome them – no matter how long that might take.
I’ve read reviews about the billing department being in shambles. I can’t speak to the experiences of others, but I know that whenever I have had a problem/​dispute/​question etc., I’ve been treated with respect and my concerns have always been listened to thoroughly, and in some cases based on new information, bills have been changed accordingly – as they should be. In this office everyone is above board, no exceptions. Honest people earning an honest living who I can tell from personal experience are well-​grounded, moral individuals who in the end always do what is right.
If after five years I can have such a glowing opinion of Dr. Olsen and his staff, and I’m not an easy one to please, then my advice is that you should probably take the few negative nancies’ opinions with a grain of salt.

Here is the complaint I filed with the better business bureau.

Billing department is in shambles. I received my first bill, along with a collections agency threat, for services rendered in 2008. 2012 was the first time this bill was presented to me. And, given the lapse of time, the insurance company, which I’ve since switched from, won’t honor the claim. I was told by Dr. Olsen that he had no way of reaching me, though he called me on the number he had on file and I answered on the 2^nd ring. I asked why this took 4+ years, and he smugly replied they had larger invoices to track down. Doctor also misrepresented the coverage to me when I inquired. I was initially told 90% on the intake form, which they later adjusted to 60% after I left.