Reed Wright Heating Co.

Called them on Monday because my boiler blower had «disassembled» itself. I talked to Tim on the phone who asked about the boiler. I told him the error code and the sound it was making and he said «Oh yeah, it’s blown itself apart. I think we have that in stock.» And they did. And by 11 am I had hot water and heat again. Brian came out, was quick and professional. It was expensive (the blower itself was $ 400!) but less than I thought. Another company (Greenw — ) said they could come out in 10 days! No sense of the ridiculousness of it either.

Reed Wright was great to work with. They were able to come out the week of my initial call — in fact that same day if I had wanted it. It was for a routine maintenance. The technician was thorough, courteous and helpful. He pointed out a safety wire on a side pump that was never connected, and did that for me. Also feels good to support the local businesses!

These technicians are competent. As far as furnace companies go, this is precisely what most of us need. Last year I thought I’d give another local company a chance, but I was sorry when it turned out so badly. Back to Reed Wright in the future…

Tim and the folks at Reed Wright really came through in a pinch. With cold babies at home, they were incredibly service oriented when it came to fitting our job into the day’s schedule.
We have worked with Reed Wright for many years now and enjoy supporting our neighborhood heating company.

I had a wonderful experience with Reed Wright, as they saved the day after a horrible experience with another company. The gas fireplace in my rental unit decided to quit on New Year’s Day. I called another fireplace company, and they came out Jan 3, then said they were waiting for a part which finally showed up Jan 13. Tech put in new part, it still didn’t work. He said he couldn’t fix the fireplace, and said «good luck». Grrrr. I called Reed Wright, and Elaine was great. She set me up with an appointment the next day. Dave came out and after a bit of cleaning and troubleshooting, fixed the fireplace! Dave was professional, courteous, very thorough, and answered all my pesky questions. Reed Wright is my new go-​to heating company, they’re great!

I have used them twice at two different houses in Queen Anne to service or repair furnaces and each time they were a royal pain in the #@$@! to deal with. Read the low reviews. Those are the ones that will tell you what it’s really like to deal with them. I am amazed RW is still in business considering what an unpleasant experience it is to deal with them.

I had a leak with my combi hot water/​boiler for my radient heat. NW mechanical told me my system was shot and gave me a quote of $ 19,000. Tim, the owner of Reed Wright came and took a picture of my system with his Iphone. He found out that my combi was still under warranty. It cost my almost $ 2000 to repair and get the new one in but Reed Wright saved me $ 17,000.
I hope I don’t have ot use them again but if I need to I know they will do a good job.
Melinda

I’ve had the misfortune of talking to Elaine at Reed Wright 4 times in the last year. All 4 times she has been rude and clearly didn’t want to service our needs.
Last year we had Reed Wright out to service our Radiant Heat system, 2 weeks (2^nd call w/​Elaine) later our heat stopped working again. I was told by Elaine if it was the same issue it would be covered by the «Warranty», they did the same/​identical service (bled air from the water lines) and our heat started back up again. 2 weeks later we received a bill for $ 300+ for the 2^nd/​Warranty service. I called and once again (3^rd time) Elaine answered, she was rude denied telling me if same issue Warranty would cover it and I had to pay for their time. At the bottom of the bill it stated past due if not paid by early February, so I paid it 5 days prior to the date it would be late.
45 days later we had the same issue with our heating system and called another company who bled the system again and it solved the issue for last year’s cold season.
Today I called because our heating system is once again having issues and I had kind of forgotten about how rude Elaine is. I got her again on this 4^th call to Reed Wright, she told me I paid late last time so they can’t bill us and my tenants will have to pay at time of service. I asked her to bill me as I would prefer my tenants not be inconvenienced by having to pay and get reimbursed. She told me she will have to talk to ther boss to see if he will allow if before she will even make me an appointment. I asked when somone can come out and was told today if I want to pay double. I told her no I don’t want to pay double, so can we have someone come out tomorrow. She advised she can’t say. She gave me the feeling anyone who is desperate and willing to pay double would get services prior to someone who called first.
I found another company who specializes in my type of heating system to come out within one hour, no double hourly rate for quick response.

I am giving these guys 5 stars, and I wish I could give more. I have spent $ 0 with them, and they have given me so much help and advice. Both Tim (owner) and Elaine (office) have been super helpful, professional, and patient, and have spent tons of time with me on the phone and over numerous e-​mails. I am a property manager, and work with tons of service vendors. Reed Wright gave me so much time and advice on a challenge I had with a hot water tank/​heating system, which is tricky. Over the course of the challenge, I called many heating companies who either couldn’t help, or never got back to me. At the end of the day, I didn’t even need Reed Wright’s services. They could have easily come over, charged me a service charge, (and I still would have been happy with them). I totally recommend them!

I’m very happy with my service. This seems a company that’s large enough to get to your repair quickly, but not so big that the quality suffers. We discovered that our furnace was on the blink on the first chilly day — along with many people! Reed Wright was able to schedule us within a few days despite the rush of calls. Repair guys showed up on time, and were friendly, efficient, and fast. The whole thing was expensive, but less than I was expecting, so I can warm my toes by the heater vent and be glad.

Reliable and professional company who knows what they’re doing. Our water heater tank leaked and we needed a new one installed ASAP as we didn’t have any hot water. I called Reed Wright and Bryan came by that same day to look at the problem. We have a large water heater tank (75 gallons) and it hooks up to in-​floor heating as well as a wall vent. I was given a quote in the afternoon (pricing was market price) and the next morning these guys were at our house at the promised time with a new tank. It was a complex installation with the vent having to be sized and all these in-​floor heating pumps attached. Not to mention the tank was huge and they had to get it to our basement and also haul the old rusty one out. A lot of sweaty work by 2 guys for hours. By the afternoon we had hot water again and everything was running smoothly. The installation looked great, done by professionals. Easy-​peasy for me. I would highly recommend Reed Wright for your heating and electric needs. They are a small local company and have been around for a long time.

Reed Wright is a great example of what a small business can excel at where larger companies fail.
After having problems with my furnace we requested a service call from the company that installed our furnace to perform regular maintenance and diagnose the issues. We waited a month for the visit and were told that there were many things failing and we should just replace the furnace and inline water heater for about $ 22,000. Or we could try and repair for about $ 2500. I elected to repair it and asked them to schedule the repairs. After about 2 weeks I called to see what was up, they had not ordered the parts yet, after another 2 weeks I called and they could not tell me when they would come but would call me back (never did), after another 2 weeks etc etc. After 2.5 months I cancelled the order.
So I called Reed Wright and Bryan came out, fixed the furnace with parts from his truck, ordered the one part he didn’t have and said we should get many years more out of our furnace. The next week the parts came in and he finished the job. Total cost was half the expense quoted from the other company.
Quick, clean and efficient and most of all with your best interest at heart.

I spent two and a half hours on the phone the other morning after my on-​demand hot water heater crapped out. The guy who installed it wouldn’t work on it, and neither would 7 other plumbing companies the manufacturer recommended. One place told me they could have someone out in 11 days, after two and a half hours that was my best option until I called the last place on my list. They said they couldn’t help me, but they told me to call Reed Wright. I’m really glad that I did.
They sent one of their guys out the next day, and he not only got my hot water heater running again, but he also fixed some stuff the last plumber had left broken. An absolute pleasure to deal with from beginning to end.

I finally made the right choice with Reed Wright! This past week our furnace stopped working in the middle of the night. I had a small one man heating company come out and diagnose the furnace. He called me and said it was a simple fix and replaced a limit switch. OK fine… I thought… the heat seemed to be working fine until once again in the middle of the night on the next night our heat went out again. The same contractor came back out and said it was a bad switch and replaced it once again with a genuine part. Well guess what? Our furnace shut down again in the middle of the night. After calling him back for the third time he came out and diagnosed the problem again and now said that he called the manufacturer and that it was the primary heat ex-​changer. Well, he was partially correct. It was the ex-​changer but it was the secondary heat ex-​changer. He estimated $ 1,200 in labor and wouldn’t negotiate at all. I decided to further investigate and called PSE to come out and assess the situation. They immediately said it was the secondary heat ex-​changer and shut down the furnace due to the danger of running the furnace. Researching further, Reed Wright came highly recommended. I called Reed Wright over the weekend and left a message. They immediately called me Monday morning. I spoke with a wonderful woman named Elaine. Elaine was very helpful. I gave her the make and model and serial number and she immediately told me what the approximate cost would be. A technician by the name of Dave did our work. He was friendly, straight forward and very professional. Reed Wright was able to get all the parts under warranty plus a $ 320 labor credit. To put it simply, Reed Wright saved us $ 100’s. I own rental properties and also sell residential real estate for a living. From now on I will always use Reed Wright for all of our services and will highly recommend them to all of my friends, customers and clients. WAY TO GO REED WRIGHT AND THANK YOU!!!

This review is all about customer service. My husband called them to have someone come out and do basic service on our furnace. The woman he spoke to on the phone was extremely rude. She told him she would not be able to book him an appointment that they are trying to help people that need heat, and services should be done in the summer! She said she would put him on a list and if someone is free after they are done with their work they will call to come over. Seriously you won’t just schedule an appointment to service a furnace unless it’s the summer. That makes no sense. Obviously they aren’t so busy she couldn’t have just scheduled something for us seeing as they have called us everyday to try and pop by to look at our furnace, but we aren’t taking their calls. We will do business with someone else. Sucks cause your like 2 blocks from our house, but at the end of the day we’re not wasting our time or money for rude customer service. So much fro trying to support local small businesses.

In August 2013 I moved into a house and wanted my furnace serviced so I could get an estimate of expected life left in it. I was able to get an appointment within a week and had my furnace taken apart and cleaned. My super old GE furnace «will last forever» — great to know.

Trustworthy, highly skilled/​specialized, dependable, professional — words to describe Reed Wright.
I called them after experiencing very poor service with a different company when our boiler went out for unknown reason. This was during peak winter season and they were very busy, but they still were responsive and organized. They sent over their specialist for our particular boiler brand and he immediately knew what to do (for what took the previous servicer at least 2 hours with no success). I knew right away that this company had skilled staff with years of experience — I later had them come out again to do routine maintenance + fix some valves on our radiant heating that the previous servicer broke and everything was to my expectation including price.
Their scheduler/​receptionist Elaine was also very nice and responsive.

We had a hot water boiler replaced by Reed Wright.
The new product «Triangle Tube» was installed in one day, which meant we did not have to freeze on a cold Seattle day. The whole process
with Reed Wright was POSITIVE. We have used their services for many years. On a routine service, we were told that we had a leak in our furnace, so we knew a new one was going to be necessary.
From the management team to the workmen, all were wonderful.
They were prompt, respectful of our old house, and very efficient!
I recommend Reed Wright if you have a routine heat need or a major one like ours.

Overall great service from Reed Wright.
They came on time, workers were professional, extremely knowledgeable and most important fixed the problem.
Highly recommend using them

We have lived on Queen Anne for over 20 years and had heard nothing but great things about Reed Wright. However — when we called them to help replace our broken water heater, we got an outragous price quote. When we asked if we could purchase our own water heater and have them install it for us, they flat out refused the job and refered us to another company.
Thier general attitude was really unbelievable. Completely unaccomodating and less than helpful. We will NEVER call them again!