RadioShack

Around 4:30 on the afternoon of Sunday, August 10, I went there to upgrade my iPhone. They had the 5s for free and a Galaxy deal as well going on. There were three staff there. One supervisor, one new employee, and one Metro pcs employee (not sure if she did anything else). I was waited on by the new guy who readily admitted to his supervisor that he had not been trained how to do an upgrade or activation. Instead of helping him, the supervisor just shook his head like it was the employee’s fault, got him started, but then went to help other customers. The new guy, then asked me to wait while he waited on other customers, (the store was empty when I arrived, but got several customers after that time) since my transaction would take a while. Well, more like told me to wait. So, in the midst of waiting, I picked out a better iPhone based on the fact I’d be trading my old one in for value. After waiting about 45 minutes, the new guy comes back and starts to help me again, we start all the process, all the paperwork, there was a major glitch with my iPhone code that took about 15 minutes to sort out, then after all that, he finds that the value he told me I’d get for my phone trade in was not the approximate $ 90 he’d previously said, but more like $ 11. That changed the whole transaction because I now could not afford the better phone. They now had to deactivate the new plan, reactivate my old phone, and cancel it all. They said they handled it, but now I’m getting messages from Sprint acting like I’ve already upgraded, so this appears to be messed up as well). Instead of just giving me the better phone to salvage the situation, the supervisor acted like I was being cheap for not spending the extra $ 80. While I was waiting the total two hours I was in the store, I had the opportunity to observe this supervisor. He treated both his customers and his employees in the same condescending, arrogant manner. He would try to upsell customers, then when they declined, he’d keep at them like they didn’t really know what they needed, or hadn’t really thought about it long enough, when that didn’t work, he’d say something like «Well, okay, of if you say so» implying that they were wrong or being cheap. He did not apologize for any part of my transaction or experience. When the employee explained the mistake and that he needed to void the contract, the supervisor acted annoyed, told him what to do, made sure I didn’t want to just pay the extra $ 80, then walked away. He responded in a similar way to a customer who voiced a complaint to him earlier about a bad experience while being cashed out. He didn’t respond at all. I worked in retail for over 12 years as an employee, supervisor, and manager. If I ever had a supervisor run a shift like the one I witnessed, I’d fire him without hesitation. I don’t know how many people left the store because of the wait and the heat. We were all sweating just standing there. So, in all, I wasted two hours of my time. I left your store without my phone and will never go there again. It also has me rethinking why I would bother going to RS anyway for a deal I probably could get at the Sprint store. Also, I would have also bought a watch battery, an external hard drive, and a web cam while I was there, but since they assumed I was only there for a «free» phone, they made me wait. In the end, they lost the entire sale. I patronize RS because my brother manages one in PA, but I live in WA. This experience really could not have been worse. Understaffed, undertrained, working in a small swelteringly hot store, with an ass of a supervisor. Never again.

Came here seeking audio cables for an iPod. Searched around the store for the cables, asked if there are alternate versions and they pointed to the cables near the register, which were not as expensive as other brands. Employees seems unprofessional and not caring when customers walk through the door. If you want to make sales then show interest and make an effort to deliver what the customers is seeking. Standing around doesn’t get you sales! Products are more expensive than other electronic stores. The commercials on tv said that «If you got questions then we got answers.» Partially true statement, but they can’t and don’t always get the solutions that you need. They got solutions, but the solutions don’t always work after you leave the store.

In a word, terrible!!! I bought a tablet here and a friend discovered there was a gap in the frame 2 weeks later. I had my receipt and every bit of the packaging. I had the product for 2 weeks. Brian the manager was rude. He asked if I had a warranty I did not purchase a warrenty. He refused to take it back. We don’t take back defective goods he said. I then went to the Radio Shack in Issaquah where Brice the manager and Dylan could not do enough for me and replaced the product. Dylan even drove out to the Sammamish store to get a copy of the product while I waited. Amazing kind patient service! They informed me I had been sold a Demo by the south Seattle store which is not done and that Radio Shack south Seattle should have replaced the product.
Today I came back to the south Seattle store very reluctantly because of a crackling I heard when the tablet was charging. I really didn’t want to do this, given the above experience, but it was raining too hard to go to the Issaquah store. Brian the manager of the south Seattle store clearly remembered me and eyed me when I came in as if I was trouble, and I eyed him right back. Can you say terrible unfriendly customer service? His employee said that the prongs on the charger were bent which caused the trouble. The employee was nice. He switched out the cord. I took it home and it is still not charging and is making that crackling noise. Can you say FINISHED with this Radio Shack?

… ring, ring …
«Hi, I’m calling to find out whether you have any Kindles in stock.»
RS: «No.»
“Okay, thank you!” *preparing to hang up*
RS: «Which one do you want?»
*confused* «Um, the Kindle touch.»
RS: «Okay, let me check.» *pause* «Yes, we have that.»
«Okay, great! See you soon!»
… drive to Radio Shack …
«Hi, I’m here to pick up the Kindle touch.»
RS: «I’m not sure if we have that.»
«I called earlier and was told you did.»
RS: «Is it this one?» *hands a box with a regular Kindle*
«No, I’m looking for the Kindle touch.» *shows picture on phone*
RS: «Oh, we don’t have that.»
«Um, okay. Thanks.»
…
How hard is it to check stock in the adjacent computer before telling someone an item is in stock? Or to google a photograph of what the item looks like?
I rarely go to retail stores for electronics, and experiences like this don’t encourage me to change that habit.

The worst staff. They don’t know anything about what they sell and act like they would rather be anywhere then working. Gave them 4 tries and had the same responce each time. I’ll always drive farther then go there again. Its a nice spot for some other store that would give a damn.

If I could give them 0 stars I would. Don’t expect employees to acknowledge you at all. Their customer service is pathetic.

It’s Friday and I’m feelin alright. If they weren’t so lucky, they’d get what they deserve-​1 star.
I’ve been here several times for several different things. They have people that they employ there who will take your money, so they are RS employees. Don’t expect these beings to be able to help you or even to get out from behind the counter, because it won’t happen, as I leaned in my state of befuddlement after asking one of them to help me find something.
+1 star for being a good place to hide from the Jewish mafia
+1 star because it’s friday and their name suits them
Radio Shack-they’re a shack alright!

Where is the Radio Shack of old?
I suppose I can’t expect them to be selling tubes and provide a tube tester!!!
Batteries they sell should NOT be drained. Check your batteries before you walk out. (At least for the low-​demand camera batteries)… Regular ABC batteries can be had cheaper elsewhere…
Staff friendly and helpful.
Product selection limited.

I used to hate radio shack but they are nicer now.
I had such a good service experience at this particular one a few months back they get 5 stars! It was AWESOME service.