Puget Sound Business Journal

Possibly the worst customer service ever…
I signed up for a subscription on line and provided a credit card for a 52 week subscription. My credit card was promptly charged for payment. Several weeks later I reached out via email to the customer service department to advise that I had not yet started receiving my subscription. I received a reply indicating I would be receiving them weekly every Friday. I’ve now tried to contact the customer service department via phone on 3 seperate occassions (during presumable business hours of 9am-​5pm M-​F) and can’t bypass the auto attendant. Once selecting option 2 for subscriptions, renewals and billing, my my call goes dirctly to a voice mail that states «I’m sorry but no agents are available. Please press 1 to leave a message and we will return your call.» Unfortunately, the calls are never returned.
I plan to dispute the charge on my credit card and cancel the subscription that never was. As a result of this experience I also would refrain from considering using this publication as an avenue for advertising.