Property Concepts

I am surprised to be reading the negative reviews of Property Concepts! I am on the Board of our condo complex. We have been using Bill Satrom and Property Concepts for at least 8 years now. We have found them to be a professional and honest company. Bill Satrom has integrity. I like this company because it is small and locally owned… not like other larger management companies that are located in many parts of the country… takes forever to get answers and you never get the same person twice. If you have an issue, you can get ahold of the person in charge at Property Concepts. There is always someone available to answer your questions. The turnover at this company is very low, which says alot about a company. And, if you have a problem, you can call the President and speak with him directly about any issues you have… it is his company so he is going to do everything to make things right. So, i give them 5 stars.

Bill Satrom went against his real estate license when they signed themselves on as a board member for Sunset Ridge on the Secretary of States website…
… here are the emails.
Property Concepts, BOD
Would you please explain why Bill Santorum, owner of Property Concepts, is listed as an Officer of the corporation (SSR)? And why Bill Tescher is listed as President instead of Trisha Allen?
Corporations Division — Registration Data Search
SUNSET RIDGE CONDOMINIUM ASSOCIATION
Purchase Documents «
UBI Number 601 575 723
Category REG
Profit/​Nonprofit Nonprofit
Active/​Inactive Active
State Of Incorporation WA
WA Filing Date 11/​26/​1979
Expiration Date 11/​30/​2015
Inactive Date
Duration Perpetual
Registered Agent Information
Agent Name WILLIAM D SATROM
Address 5622 CALIFORNIA AVE SW
City SEATTLE
State WA
ZIP 98 136
Special Address Information
Address 5439 SW JACOBSEN RD
City SEATTLE
State WA
Zip 98 116
Governing Persons
Title Name Address
Officer ALLEN, TRICIA 1319 S PUGET DR
RENTON, WA 98 055
Officer SATROM, BILL 5622 CALIFORNIA AVE SW
SEATTLE, WA 98 136
President Tescher, William 1305 S. Puget Drive, Unit B13
RENTON, WA 98 055
Vice President Dunfee, Dave 1321 S Puget Drive Unit #E15
RENTON, WA 98 055
Bill Satrom’s response:
When I met with the Sunset Ridge Board to sign the Management Agreement hiring property Concepts to manage Sunset Ridge I asked if the Association’s Non-​profit status was current with the Secretary of State. They were uncertain so I checked the same web site you did and found that it had lapsed. Since being registered as a Non-​profit Corporation limits the liability of all owners it was a priority to reestablish the Association’s Non-​profit corporate status. While trying to do so I discovered that once the status has lapsed it required the signature of an officer to re-​activate, so in order to re-​actrivate the corporate status and protect Sunset Ridge owners from liability I listed myself as Managing Agent, signed the form and sent a Property Concepts check to the Secretary of State to initiate the process. As you are aware, the Non-​profit status is once again active
Since the expiration date is November 30, 2015 we will complete the needed forms then listing all current Board members and removing me from the form.
As to why Bill is listed as president rather than Tricia, he was the president at the time I re-​activated the Non-​profit status. If Tricia is still president when the form is completed again in November she will indeed be listed as president.
My reason for listing myself as an officer was to protect Sunset Ridge owners from potential liability, nothing more.
Bill Satrom
— — — — — — — — — — –
So basically if it hadn’t been discovered, Bill Satrom would have continued to keep himself on as a member of the board. This is against the law. Sunset Ridge has already had an embezzlement due to Brenton Hollands company and the Board of Directors… This is in the King County Court System and is verifiable … Bill Satrom says it was to protect Sunset Ridge but how do we really know that. either way, he was willing to break the law.
I’ve also asked numerous questions regarding estimates and how our money is being spent but I get no response. Property Concepts will do the bare minimum to stay in compliance when it comes to letting the homeowner review the financials but he does it with an attitude and is extremely rude about it as is his son Jared as though your putting them out.
I put a couple rugs outside my front door for less than 24 hours and the onsite property manager threw them in the garbage. When I called to complain Jared rudely said I shouldn’t have them in the «common area»… I was getting ready to take them to the donation place and they were next to my front door on the 3^rd floor overnight.
Non-​transparent and rude is how I would describe this company along with the previous and current board of directors of Sunset Ridge.

Great company to work with and fantastic people who care about providing great service…
I have known Bill and his crew for over 20 years and they are top notch… Try working with some of the other companies out there… Most are incredibly bad.
If you want to keep the value of your complex up and know where all monies are going, use these guys…

Property Concepts managed the condo I live in for years. They hire untrained managers, have slow response, and are generally unprofessional. We have been going through files they maintained for us and found files for another condo.

I lived in one of the properties that is managed by them. Paid them tons of money every month, but they CANT even find a good contractor that paint your parking lot right. Well 50% is this company’s fault, the other 50% is the idiotic and eccentric property boards that we have. They are stupid enough to change all 8 parking spots onsite to guest parking WHEN guest are not even that common in the townhome complex. DON’T go with this company!

My heart goes out to any homeowner having to deal with this property management company. Initially when my complex began using them years ago it was a breath of fresh air from our prior company unfortunately their initial enthusiasm & helpfulness quickly waned.
The manager assigned to our account wasn’t helpful or responsive. He didn’t follow our Covenants, Conditions, Restrictions and Reservations or advise the board correctly to help ensure they were followed. Multiple bids weren’t obtained for our projects as required, instead the same subpar contractors were continually used project after project. When projects were going on he never knew when the contractors were going to be on site or what they were doing, worse than that they worked without getting proper permits. Even after attention was brought that proper permits weren’t obtained and work they were performing wasn’t done correctly they were still used.
There was no accountability. No responsibility. No management. No communication.
If they are your management company pay close attention to what they’re doing especially if they’re using McLeod for your construction projects.
I wholeheartedly agree with the other negative reviews of this company.

I was a Board member for a long time and I worked with three management companies over the years. I can honestly say that Property Concepts was so bad that a more appropriate description of their business would be a «mismanagement company».
There were many problems with them — misleading advice, unauthorized payments, accounting errors, no vendor supervision, lack of proper planning, tendency to overspend HOA funds, no accountability for mistakes, etc. This company had completely no interest in helping control our costs or find less expensive vendors. On the contrary, some of the vendors they imposed on us were so shady that it made us suspicious of kickback arrangements with Property Concepts. The company owner (Bill Satrom) showed his unprofessional and rude attitude on way too many occasions as well.
Don’t waste your time on them. It is not worth your money or aggravation.

I don’t know who these reviewers are talking about. I have dealt with Bill Satrom for five years now with our condo property. He is always fast with an answer and always has good logical advice. I highly recommend Mr. Satrom and Property Concepts.

The negative reviews are true. I had to struggle with a horrible property manager, at Property Concepts, for too many years.
* The property manager hired the same unprofessional+flakey contractor for many jobs.
* This property manager was extremely poor in managing his maintenance/​repair projects: phone calls were often unanswered; voice mails often returned days later.
* He often didn’t know his contractor status, and his contractor didn’t know the property manager’s status.
* One time the flakey contractor didn’t even finish the job; I had to fix it with my own time and money!
* The property manager evaded responsibility whenever he failed to do his job, or when his contractor started flaking out. What a joke!
* I learned that the property manager took our money and simply DIDN’T CARE ABOUT US or our property.
* It didn’t help that the manager had a very rude attitude.
I honestly say that the customer service provided by Property Concepts is the worst customer service I can remember.
BTW: It seems Property Concepts made a second Unilocal listing because the first listing has so many negative reviews. I’ll let the truth out on this second listing. Be sure to check out all the negative reviews on the other listing.

I lived at a property called the Sammamish Bluffs that was run by this company from 2004 to 2006. I found the managers to be very friendly. The were always well informed and receptive to suggestions.

I own a townhome and Property Concepts is the property management company so unfortunately I’m stuck with them. The property manager is virtually non-​responsive. I have to repeatedly contact him to the point of being pushy and rude to get a response to an email or phone call. And, it’s not just me, my neighbors and I have had plenty of bitch sessions about them.
If you’re looking for a property management company, look elsewhere. You WILL be disappointed with this one.

I went from a love to hate relationship with this company. They manage two of my buildings. At one location the property manager is a dream, the other is condescending and rude.