Planned Parenthood

This is a really nice Planned Parenthood.
Although they do charge for everything (office visit, lab tests, etc.) — unlike those in California where you are simply asked to pay a donation for the visit — I still like them.
The one thing I liked better about this PP as opposed to those in California is that the staff didn’t treat me like an uneducated idiot. I have an advanced degree. I just like going to PP as opposed to a clinic. Here they talked to me like a normal human rather than using a degrading tone. They were all really nice here!
My only thing is that they were saying an onion smell is NOT a sign of BV. It is. I know. Because every time I’ve had BV per their tests, I’ve smelled like onion (not fish). I read a few places online that the onion-​y smell is a sign a BV. It’s what made me get tested in the first place. — Hope this tidbit of info helps someone out there!

My experience with the UD Planned Parenthood was truly excellent. I am a first-​time Medicaid patient who came in for a routine STI panel — which required a urine sample and a blood draw. I have had difficulty with blood draws in the past (tiny veins), but the woman helping me had serious tricks up her sleeve and made the entire process quick and painless. She was also the same one to take my medical history, which was done in a totally safe, non-​judgmental manner. I was comforted with how kind and professional the doctors and receptionists were in guiding me through this experience. Planned Parenthood has my full support and I will be back for any future needs!

I love Planned Parenthood, and the ladies who work at this location are so helpful and kind. They always find a way to work with me financially so I’m able to afford the care I need, and they readily answer all of my questions. I feel very fortunate to have this clinic nearby.

I love this clinic! I have been going here for a decade and I am always treated with respect, kindness and empathy. The staff is delightful and the service is supreme!!! I would recommend this clinic to anyone.

I went in for my annual wellness routine exam. I met with Emily Crone who told me that because I have been getting wellness routine exams every year I don’t need a pap smear this year since it is not required by the national gynecology every year at my age. Turns out that by not doing this and getting the other preventative tests she sent lab work and charged my insurance as an office visit, Not the intended wellness exam!
After this I received a bill from PP charging me for my copay and another bill from the lab for total out of pocket expenses of over $ 100. My Insurance would of cover all these expenses and offered $ 0 copay if I would of just done the intended pap smear and wellness exam.
After complaining I finally received a call from Bonnie, the director of this location, apologizing for what happened and stating that they did not know that this would be the case. She stated that they readjusted my insurance billing code and that I should be receiving an adjustment in my EOB and should be getting all my money back. We will see if this is true.
But what I learned from this visit is that if your insurance covers 100% annual women’s wellness exam make sure you get the pap and the exam no matter if they tell you that you don’t need it. It will save you the hassle!

Bonnie, the manager of this branch was able to resolve the issue. I thank her and her team for reaching out and resolving other issues to do with my billing statements. I thank her for her time and dedication to solve this issue as it was a very frustrating issue for me. Thank you.

Super sweet, super efficient, super professional.

I’ve had some great and not so great experiences when it involves the lady bits, and the PPRoosevelt is on the better list. The staff is kind, patient, very understanding and made me feel comfortable like you wouldn’t believe. I’ve never had a bad experience here and I’m always in and out within 45 minutes. I’ve never had to wait longer than 10 min for my appointment, and there’s always parking available in their free lot.
Visiting an OB is no trip to Disneyland, but my experiences here have been nothing shy of pleasant :)

Took my friends daughter here the other day for a 12:15 appointment for a pregnancy test. She wasn’t seen for 40 minutes after they demanded her to come to the clinic with a full bladder. Let her sit in the lobby squirming telling us to hang on.
The woman who pulled us back told her to pee in a cup. Then had us sit back out in the lobby for another 20−30minutes while they took their time doing a pee pregnancy test.
Later pulls us back in telling us it’s negative and that they don’t do fertility treatments here… Wtf no one asked about fertility treatments! They took this long I do a pee on stick test. In case we didn’t know how to do it ourselves… We were expecting to get bloodwork done to confirm but they refused us. They kept repeating themselves about infertility treatments. They also suggested She had an STD because she asked to use the bathroom a second time… Which they told her to pee in yet another cup. We say back in the room and this woman proceeded to ask if it itches or burns when she pees… «No nothing it’s fine»… This woman seems so concerned we both are freaking out. She then tells us she’s getting he nurse and to do a pelvic exam so please undress from waist down and drape this paper bit over you…
She started to cry. We know she has no STDS or STIs and here this woman is mentioning infertility and diseases and scaring us left and right… The nurse comes in and sees our fear and once we explain what’s going on she apologizes and lets her get dressed. Sends me on our way. To the lobby again. They didn’t know what to ring the appointment up as. Ten minutes later I got impatient and went to the front and said «we really need to get going we’ve been here for two hours now for a pee test» they didn’t know anything! They asked her name. Talked to the nurse. Then asked what She came in for. Then told me «oh yeah you can go». They also let slip «we don’t offer pregnancy services here» they made me feel stupid for bringing her here. My mistake. It will NEVER happen again.
So we were there from 12:15 — 2:00pm… For an effing pregnancy test.
People… Don’t come here. It’s horrible. I’m traumatized and I wasn’t the one on the table being accused of having infertility and STDs.

The first technician I saw was great. She was a younger woman, and made me feel really confident in what we were doing.
When I went in to get my IUD I had a different technician. An older woman, with curly hair. It seemed like an inconvenience to her that I was experiencing pain during the procedure. But we got it done and she said it went fine.
I came back later to check up on it and got the same older technician. I feel like she barely took a look at me and wrote me off as some scared kid.
The rest of the staff was incredibly nice and helpful (even letting me wait back with them for my ride after the painful procedure), but this technician has ruined it for me. I think I will try to go somewhere else.

I have had a number of bad experiences here that I have written off as someone’s bad day or a scheduling snafu, but my most recent appointment takes the cake.
It is not unusual to wait 40 minutes after your *scheduled* appointment to be seen. Keeping this in mind, I made a 9am appointment (when they open) I showed up 10 minutes early to fill out paper work, but they didn’t open the doors until 9:10. This whole time I am having to stand outside facing a busy street, where I got some nasty, threatening looks from people who looked at me, then the PP sign, then back to me. This is a safety and confidentiality issue, folks. Open on time.
As per usual I wasn’t taken to an exam room until 9:30, and the nurse who saw me was really rude. I went in for an STI screening and to get my birth control prescription updated, and she told me I would have to make a separate appointment to get my BC, saying «it’s too much paperwork». I said I was willing to take the time to fill it out, and that I can’t afford to come in twice in a week. She talked over me and said, «just make another appointment». She also kept telling me the same things twice, literally word for word, and I could tell she wasn’t listening to me.
The blood test.
Two nurses, three needles, no blood. I admit to having pretty tricky veins, but this was a little ridiculous. I got really dizzy and was pretty out of it, and kept insisting that I could come back another time or go to a lab. This went ignored, like I hadn’t said anything at all. I would have walked out, but I probably would have passed out. The whole process took another 30 minutes.
In short, everyone works really slowly, is really inconsiderate, and no one listened to me or my very clearly explained wishes. I’m going to a different PP in the future.

I will always always always go out of my way to support planned parenthood. Always. Went in for an annual and some std testing. The doctor explained everything as she was doing it. Literally 5 minutes I was in and out. Totally professional and pain free.

I’m sure the staff is great, if only I got a chance to see them. If I have to wait over 40 minutes to get a 6 minute check-​up during my lunch break, I’m checking out of there. Sorry, that’s just disrespectful. I understand having to wait a few minutes to be seen by a health care professional, but at a non-​profit, subsidized, we primarily get by with donations clinic… I’m not going to stick around after the 20-​minute mark. I don’t have an STD, I just want a freaking pap thanks.
Moving on.

For years, I mostly went to the Madison clinic, but when I realized that this one existed a little closer to home, I decided to give it a shot.
(I have been to the other University clinic, and while I found a convenient place to refill a prescription, the one time I had an exam there, I just did not feel like ever going back for that. It was a long time ago, I don’t even remember what bugged me about it.)
Much like the Madison clinic, the wait here to get into the exam room, even with an appointment, felt ridiculously long. I guess it was only 30 – 40 minutes (I always show up an absolute minimum of 20 minutes early to fill out my paperwork), but the waiting room is really tiny, so it felt like 3 – 4 hours. I guess what bothered me the most was the other people. After I filled out my health history, I was waiting in line just to turn it in for about 10 minutes, as no one who was ahead of me was prepared (everyone seemed to be missing their proper id and other documentation) to be there that day. I was also a bit put off by the fact that no one seemed to notice the sign that asks you to stay put behind it in the interest of other people’s privacy. I guess if I had to say, I’d say that at least the other patients who go to the Madison clinic have always seemed to have their shit together. Maybe the Roosevelt clinic is just too close to the UW?
Anyway, once I got into the exam, as at the Madison clinic, tings went super smoothly. Everyone was super nice, and in fact, the clinician i saw actually updated me very effectively on some new prescription info and whatnot.
Time for the wait in the waiting area? 37 minutes.
Time for exam? 23 minutes.
Time to check out at the end? 11 minutes.
Overall, the care in the exam room is what matters, and it was all very professional back there. Because I am good health and whatnot, 23 minutes was sufficient for me, and i was glad to be done quickly.

This is a good clinic, although the office can be a little hard to find. Take the elevator to the third floor, go out and turn left, it is the door straight ahead at the end of the hall. They give out free condoms at this location. They also validate parking for the lot next to the building, but only for one hour. Treatment fees are on a sliding scale based on income. The front desk staff and nurse practitioners are all very nice, respectful, and sensitive to your privacy. They do surgery on Thursdays so that is not the best day to come in for a walk in as they are usually very busy, unless of course you don’t mind the wait.