Pinnacle Realty Management

If the apartment that you are interested in is run by Pinnacle Property Management… run the other way! I rented from Pinnacle Property Management for one year beginning October 2014. I was so excited to move into the 525 at the Enclave — a beautiful Northgate building.
What I learned in time was that management was very into coverups and getting issues at the buillding resolved was frustrating. Last I counted about 20 car breakins in the garage. Instead of paying for a security guard, the management tried to twist things around to make tenants responsible for policing the garage. I’ve heard from a current tenant they are threatening to charge tenants who unknowingly let a car in behind them in the garage!
The worst behavior is that I left the apartment in superb condition: no pets, no stains, no damage. It’s been 2 months, and Pinnacle has still not returned my security deposit. After much pressure, I did finally receive the statement, but still have not received my check. In Seattle, a landlord has 14 days to return the deposit. Because I always leave my home in excellent condition, I have NEVER had a Seattle landlord try and keep my deposit before. This behavior is a testament to who Pinnacle is.
I am proceeding to small claims court. Fingers crossed Pinnacle will have to pay extra!
My advice: STEER CLEAR OF PINNACLE PROPERTY MANAGEMENT! I would never rent through this property management company again.

Don’t rent from Pinnacle.
I live in an apartment they used to manage in north Ballard (DUO Apartments). They quickly leased up the place and the owners quickly sold it to someone else and quickly left.
In order to quickly lease up the building and make it seem attractive, Pinnicle set up a fully staffed front office, set up an online portal (active building) to accept packages, submit maintenance requests, pay rent, etc. Once the lease up was complete (all the units were full), the building was sold to new owners.
Pinnacle communicated the sale/​transition very poorly. Actually now that I think about it, I don’t think there was any note from Pinnacle. I think we only received a note from the new property management company. When I read the note, and quickly e-​mailed my property manager to thank him for his help over the last several month, I never got a response. I found out he had already transitioned elsewhere and «got out» before the sale became final. It was literally as if Pinnacle grabbed all their stuff and left over night. The front office has been vacant ever since.
Package accepting service was canceled right away. The only portal disappeared right away.
I’ve worked in property management and I understand that acquisition and disposition happen all the time, and is a normal part of how companies in the industry operate. However, I have never seen such poor customer service in terms of lack of communication during the transition, and I’ve never felt so deceived. Pinnacle purposefully set up attractive features and amenities for a brief period of time fully knowing that they were going to take it away in just a couple of months. They don’t care about the residents, they knew they weren’t going to be managing this building.
I will never ever rent from any building owned by Pinnacle every again, and I will go out of my way to spread the word that the Pinnacle is a very poor property management company and that my friends and family should never rent from them.

since i cant given negative stars. this is a company you do not want to rent from. you will regret it! there managers are rude and snotty and try to talk down to tenants. You Do Not ever want to rent from the OK hotel. they are one of the worst managed properties in seattle. and we are talking to a lawyer about our treatment by this company. All these reviews will he so helpful to us. So thank you everyone for posting

My apartment building, Union Apartments on SLU, recently switched management to Pinnacle and I have been extremely disappointed and frustrated with the staff. First off, it took them forever to get up to speed with our package delivery system, payment process, utility vendors, and apartment buzzer/​callbox system. On top of that, I have had two experiences talking with them about different topics and they indicated they would call right back, only to never receive a call. They have been less than stellar with their communication to the residents, and this might be picky, but their emails continuously have spelling errors, which just seems unprofessional to me. I wanted to move out previously, but now there is even more reason. Be careful with considering any apartments managed by Pinnacle.

We have lived @ Issaquah Terrace Apartments since March 2015. Here are the issues that we have had w/​living here that we thought would never have being that the complex is in an affluent area of the Issaquah Highlands.
1. Problem: broken washer the first month of living in the apartment,
2. Problem: construction issue #1 the carpet vendor did not properly lay down the padding underneath, and when you walk on the floors barefoot — you can tell where exactly the padding is missing.
3. Problem: refrigerator not balanced, one foot on the front end broken, leaving the fridge not balanced, the real issue is the floor not balanced,
4. Problem: custom paint job, we picked out colors for the kitchen, living room, and master room, and paid $ 100 for each wall painted (when we move out we don’t have to pay for the walls to be repainted back to original color), the vendor that was hired, didn’t show up when appointment was made, we made ourselves available several times (this means WFH to be here when the painter was here, 3 different times the painter did not show up, and the management rescheduled, then hired a different painter, when the painting was finally done, you can visibly see how lazy the painter was because there is an outline of where he started with one coat, missed corners, and didn’t paint a 2^nd coat.
5. Problem: We were given notice that our rent was late. WTH? We used their online web service that was designated on our lease, we even have an email confirming our payment set-​up! «Oh, didn’t we tell you, we changed web services?» No, you didn’t. WTH? Now, the old web service has our banking information!
6. Problem: Free Month = a 13 month lease, not a regular 12 month lease with 11 paid by you, 1 paid by them.
7. Problem: Light bulbs in both bathrooms burning out within the first week of living in the apartment.
8. Problem: The seals around the bathroom sinks are coming unglued. Did I mention we’ve only been in the apartment since March 2015, and its July?
9. Problem: Smokers, not smoking in their designated areas.
10. Problem: This is the big one. We signed the 13 month lease with good intentions on staying, but we found a home to purchase! We went through our lease to find out the best option financially for everyone to get out of the lease. Unfortunately, we have found out that there is no option to sublet, replace, or relet, actually there is, but Pinnacle out right refuses (without reason) to not allow us to find suitable renters for our apartment. Our only option is to buy out — $ 6,100 so far is the bill, which is not bad compared to $ 16,280 for the remaining months, but that does not include professional cleaning costs, carpet cleaning, administrative costs, all those fees that others have listed here as «nickel and dimes». We called and emailed the property manager — hoping to work out a deal that would benefit us all, even offering to handle finding other tenants. To which her reply was — «No, not even if you were in hospice care, on your death bed, we would still hold you accountable for the remainder of the lease.» Can you spell insensitive? This is not keeping with their montra of «Exceeding Your Expectations». I called the office in Seattle and had to leave a message. Managers names have been included in some of the others Unilocal postings, but I’ve decided not to post here.
We aren’t looking to get out of not paying for our lease, we are looking for the best financial option that will benefit us, while keeping a tenant in the apartment. We’ve never broken a lease, never been taken to court because of failing to pay rent. We are the poster child for being great tenants. We are looking to sublet the apartment with a like tenants. This is not hard to find in the Issaquah Highlands area.
If anything changes with the problems listed, I will update this post.

Anyone thinking about renting from a Pinnacle property, please visit the Unilocal page for Union SLU Apartments. This company is a complete disaster, STAY AWAY!

We live at the Aviator in Renton and the management team here is AWFUL! Some of the other reviews mentioned that they shuffle people around and that is very accurate. We had 3 management changes and a new maintenance man who can’t speak English. Nothing against the man but it’s hard when you can’t understand each other.
The office never answers their phones, handed us a 3 day notice after being late one day and after living here for almost 2 years with never being late on rent before. It’s awful don’t live there.

This company is reprehensible.
DO NOT MOVE INTO BELAY APARTMENTS! These guys screw you over and then avoid you when you try to bring up issues.
Their «secure» bike parking is completely insecure. You don’t need a key or any tools to access the «secure» bike parking. When my bike got stolen they didn’t even care. When I tried to inform other tenants about the security issue via the tenant website they wouldn’t allow my post.

I’ve been a fairly short-​term tenant at CADENCE in Seattle, and I’ve left a scathing review of that overpriced prison cell. As you can see by the reviews, Pinnacle is a company to avoid at all costs. Actually, save yourself money by renting any other similarly priced apartment in Seattle — and there’s thousands — and avoid the harassment, dismissal and substandard dwellings of this horrible company.

DO NOT RENT FROM ANYONE USING THIS CROOKED COMPANY ! PINNACLE Management Rental (aka American Management) hires ConSERVICE for transitioning Utilities, Since Pinnacle refuses to acknowledge problems I wonder if they split ⁵⁰⁄₅₀ all the unethical and bogus fees they get from consumers — esp. service personnel who live off base !
They billed me for a Gas company bill AFTER I had already paid it ! PINNACLE uses them instead of telling the potential renter to make sure you change utility bills into your own name. The gas company had not, and I did not know this until I received another «vacant fee» and called ConService to tell them the apartment was not vacant.
Apparently «vacant fee» means nothing more than bill fee !
Dec. 15 I made sure the gas bill was in my name, and informed ConService had been done and who I spoke to. The woman at ConService flippantly told me that it still might be «back billed» depending on how soon the Gas Company notifies them.
As you can see from the photos (I hope) I paid the gas bill to the utility company on Jan 5^th, and the first bill in this amount sent from ConService was generated on Jan 14^th. The previous bill did NOT have this amount on it.
Since then they have removed this $ 59.16 charge but I keep getting «late fees» added on every 3 weeks or so for this amount. How can there be late bills for a bill I never owed?
BEWARE or this company, and ANY management team that uses them ! It is April and I am still trying to reverse this bogus charge, and the Attorney General Offices of Utah and WA state don’t care, nor does Pinnacle (aka American Management Services, Co.)
Is ConService short for Convict? I have to wonder.
Anyone wanting to see photos of how this company cheats consumers can see the proof of what I have said here. I have made this folder Public:

I really wish there were negative ratings here.
We went to 507 Northgate Apartment to see the model.
I can’t believe this happened at this property. I thought this apartment was one of the nicest ones around the Northgate mall, and that’s why I went to check it out.
I tried to call the leasing office at the entrance, but no one answered it. When a resident (a nice old lady) walked out form the apartment, we told her we are trying to reach the leasing office, and it was quite windy outside, so we went into the building.
When my husband and I walked into the office, there were two ladies talking, and they looked at us, and said, «hello? how did you guys get into this building?»
We explained that we tried to reach the office and couldn’t get ahold of anyone, and one of the ladies (it was her last at work) said, «yeah, I saw the phone ring, but we didn’t answer, because it’s my last day at work, we need to finish some works.»
My husband and I were like, «oh… okay…» then, she said, «by the way, this property is appointment only, well, we sometimes take walk-​ins too, and this is my last day. Literally I have 10 minutes until I get out, so we really need to talk right now, but if you guys can come back in an hour, we can show you the model.» She wrote down my contact info. We knew that it was not «appointment only,» and she even said she «sometimes» takes walk-​ins.
So, we came back after an hour. We were stuck in the traffic, so we were 15 mins late.
We called the leasing office at the entrance again, and this chick answered, «you guys are 15 minutes late, so I’m gonna do a quick tour.»
We couldn’t believe that how rude she was on the phone, and there were some other residents around us who were about walk into the building. It was so embarrassing and upsetting, but we just went into the building. and I said, «by the way, what did you say about 15 minutes?» and she said, «I said, you guys are 15 minutes late, and there is someone else coming in in 10 minutes, so I’m gonna do a quick tour.»
I was really upset that she was being very rude and unprofessional, so I said,
«yeah, but you could have told us inside the office, not like that on the phone.»
then she goes, «well, I apologize, but you need to change your attitude if you wanna see this property.»
So I said, «So do you!»
This stupid chick (this — — – chick’s name is Elena) said, «you need leave my office right now, bye.»
I couldn’t believe she treated us like a s — . So I said, «wow… you are a b — -…»
then she said, «you guys need to f— off!» then she gave us a middle finger.
My husband was so upset that he was going to say something to her, but this Hawaiian maintenance guy said, «you guys leave the office, right now.»
He was so intimidating and unprofessional, and so was her.
I can’t believe how they manage the staff here. They are the most uneducated, unprofessional, stupidest leasing staff I’ve ever seen my life. Your job is to rent out the property and make sure if the residents are happy, not putting dust on your owner’s name.
I really hope something can be done about this issue. Just remember, if you want the job, then you do your work, if not, you should be shown the door.
And you don’t tell the customers to f— off.

A Management system that constantly shifts their staff around to other buildings to avoid taking responsibility. They will then train their staff to inform all residents they are new management so they, too, can attempt to avoid responsibility. The current acting manager of my complex informed me Pinnacle cannot take responsibility for the construction of the building they own. Have you heard of anything so absurd before? Pinnacle seems to train their staff to deflect blame and use the excuse of being new management to avoid taking ownership. The building I live in now has been using this excuse for 7 long months; however, the former manager is still employed with Pinnacle and manages another Pinnacle owned building one mile away.
Avoid renting any properties owned by Pinnacle and save yourself the misery of being bonded by contract for 1 year of your life. The regional manager, Kim O’Brien does not return phones calls and makes it difficult for anyone to reach her. Many former residents have told me they have not gotten back money due to them and Kim does not return their calls. I called Kim in December and January and also, have not received a return phone call. I did get a generic email response to my formal complaint, which did not address any of my questions, including my tenant rights for ongoing repairs that have not been resolved since 2014.

Do not rent from any of Pinnacle’s properties. They will, as the previous reviewer said, nickel and dime you. They do not care about your experience nor any kind of fairness.
My building’s management went through 3 different managers in a one-​year period (to be fair, the first one left after being bought out by Pinnacle). Each manager has cited explicitly and implicitly that Pinnacle Management does not care about their renters and was out to get as much money as they could. At one point, my building switched utility companies to a third-​party for our «green», energy-​efficient building; we tenants suddenly, without explanation or even a WARNING, had to pay MORE THAN 300% more in utilities per month! Many tenants wrote Pinnacle a formal letter of complaint and the entire building banded against this unexpected financial burden, which led to no response.
The management in the building coped as well as they could but they definitely conveyed to the residents that it was Pinnacle’s decision and they had warned Pinnacle the tenants would be very angry but Pinnacle would not respond to any of these concerns at all. The management in my building was completely at the mercy of the higher-​ups at Pinnacle, and all the good assistant managers who actually listened to complaints soon left their jobs.
Many folks at my building had a ton of problems with the management — folks receiving late payment notices stuck to their door without receiving any prior notices, residents who had paid every month’s rent on time but still receiving notification that they were delinquent because the management had lost their paperwork — it goes on and on.
Until Pinnacle can prove that they can treat their tenants better (who pay top dollar to live in this apartments that are supposed to have good management and units!) STAY FAR AWAY.
Pinnacle: I was very, very disappointed in my experience with your lack of customer service and blatant disregard for your tenants. I hope you will do better.

This review is for Pinnacle Property Management who manage Cascade Terrace Apartments in Queen Anne.
These people will nickel and dime you to death on move-​out! We had our apartment professionally cleaned after living there about a year and a half. They somehow found literally everything in «unacceptable» condition. If I had been there during the move– out walk-​through, I would’ve protested, but unfortunately I left the task to my less experienced boyfriend (who also lived in the apartment) and the staff screwed us on the walk-​through. The maintenance guy was telling him what great shape our place was in the whole time and now I get a letter in the mail declaring everything in «unacceptable» condition. I call nonsense on Cascade Terrace.
Also, the complex is really unsafe for your car and mail. My car was broken into at least two times and I have heard stories from multiple people, including Chezon the business manager of the complex, about their cars being broken into.
Someone also broke into our mailboxes so that they did not meet delivery standards (meaning USPS refused to deliver our entire complex’s mail) and neglected to tell residents for almost a week. I know of at least one package that got sent back because of this delay. After they informed us, we all had to go to the Ballard mail annex to pick up mail for about a month. I moved out February 27^th or so and the mail boxes were still out of order so for all I know, they could still be broken. My sister manages a property similar to Cascade Terrace and faced a similar mail room issue. Her property remedied the situation in 3 days.
The people in the building are very incompetent and always pass the blame onto the mysterious «management.» Seriously, the motto of the employee training program must be «Pass the buck and play dumb.» Given the price increases for rent (hundreds of dollars more per month to go month-​to-​month) Cascade Terrace quickly became a terrible deal and I’m glad we got out when we did.