Pierre Ford Service Center

I received exceptionally fast and friendly service at Pierre Ford. The customer service was Warm and helpful. I will definitely be back.

Terrible customer service. My car would not start (it had been having trouble for a couple days detecting the key – which, yes I tried putting a new battery in, but now just wouldn’t start, lock, anything) and instead of offering any advice or trying to help me set up a service appointment, one of the approximately 5 guys I was redirected between, said «I don’t know what the problem is. Guess you are going to have to get it towed then, aren’t you?», to which I ended the conversation. When I finally got my car there (after setting up a service appointment on my own on a separate call) I explained the issues (for the 1,000 time) to the receptionist and said I set up to have the car serviced. Before I finished speaking she pointed to the Parts desk and said «well if it’s your key, that’s a part.» And proceeded to focus back on her staple-​removal busy work. The man at the parts desk said, «I don’t think it’s the key, go over there», pointing back to the receptionist. I finally just walk into the garage and find a guy. I again explain what may be going on. He says «well your key and your battery are two different issues, so which is it?»…that is why I brought it in to you! How am I supposed to know what the issue is?
The issue ended up being a battery problem that I was told «Ford knows about, but doesn’t know why it happens.» Glad I got the news about that recall, Ford, before getting stranded and beyond frustrated with the pathetic customer service at Pierre Ford Service

Pierre Ford blew me away with their service. They are seriously great at what they do, and are kind! I don’t know too much about cars, but they were patient with explaining to me what I didn’t understand. They also gave me excellent suggestions for the future, and tips on how to solve problems myself. I had the pleasure of working with a gentleman named Greg, he was awesome. Also I’d like to thank again my mechanic Dave, he went above and beyond to help me with my myriad of problems.
5 stars! I’ll be back again!

The customer service isn’t Ideal. I fee like I am spoken down to by certain people and there is a distinct lack of eye contact. Also when I leave messages I do not get called back. Luckily I have only brought my car in twice for service in the 3 years that I have owned it.
So far the times I have been here the service to my car by the technicians has been good (as far as I can tell), I’ve had 2 Ford recalls taken care of and 1 other issue looked at.
On a brighter note, I popped by to get a rear windshield wiper and the gentleman at the parts desk was so nice and even offered to install it for me.
They also have a free shuttle which I appreciate. All in all, this is the closest Ford service center to me, and is terribly convenient to get to. As long as my car continues to be treated well, I will continue to stomach the poor people service.

I take all of my fleet vehicles to Greg Karras at Bill Pierre Ford and over the past 10 years he has been flawless. Great customer service, he tells you the honest truth about your vehicle. I wear a suit to work every day and I look like a guy who knows nothing about cars. Greg does not know this, but I took 4 years of auto shop in high school and work on all my own personal vehicles. Everything that Greg has fixed on our fleet vehicles has been 100% accurate and not one time has he tried to sell me something we didn’t need. I will never take our fleet vehicles to anyone else.

If you want your car in worse condition than you brought it in, BRING IT TO PIERRE FORD SERVICE CENTER!
I had a few recalls taken care of at this service center and walked away with more issues that «weren’t covered under warranty.» (Even though my bumper to bumper warranty was extended out to 100k miles.) They will try blaming the bad quality of the manufacturer rather than their mechanics and technicians. It’s funny how that selling point was never covered when I was purchasing the car.
I bought this car brand new and never experienced more issues and crappy service in my life. It’s safest to avoid this particular demolition center. They will beg for your insurance card to fix minor windshield chips and cracks. This place is desperate for money. Beware!

I would give the repair technicians 5 stars, but the receptionist 1 star, so I average it out to three.
I was confused walking in, and was greeted by a tech immediately who helped me figure out where I needed to be. I was working with Sundie to coordinate my repairs and was very impressed by her friendliness and approachability, a far cry from a lot of places I’ve been. I was given an estimate of the next afternoon for an extensive clutch repair, but they managed to get it done same day and arrangements were made for me to get my car right back which was a delightful surprise.
However, every interaction with the receptionist was unpleasant, from calling to get directions to the two occasions I was in the lobby, wasn’t greeted, and was subjected to instructions that would as easily be conveyed with a grunt and a point. Last time I checked, reception was supposed to be the FACE of your business — this is not a great face to have. Very curt, very unfriendly.
Still, I’ll be back because the things that matter are spot on –the actual people doing your repairs.

Paul Salazar was the service advisor that we were forced to deal with. Paul is absolutely one of the most condescending ass holes I’ve ever had the displeasure of dealing with. He wouldn’t listen to anything we had to say, he turned and walked away from us in mid conversation, called us dumb and said that he didn’t care about any info that we thought we may have found online regarding our vehicles maintenance needs. Absolute jerk and I will never return to this place. What a joke.

Great service! I came here twice for oil changes (and general up keep of my hybrid) and was satisfied with their service. They offer a shuttle van that drops you off while they work on your car and picks you up afterwards to take you back to the service center. If there is a coupon applicable for your visit they apply it without you having to print it out (or ask for it). Thinking one step ahead of my request is exactly what I like.

When I first purchased the car I have now, this is where I took it to get serviced and I absolutely loved the level of customer service they provided. After moving a couple times, a different location became more convenient so I ended up not coming back here for some time. I am happy to say, after moving once again, that this location is now where I will be going for as long as I am able. Seriously, these folks are amazing as they not only do great work, but they also provide an unmatched level of customer service that is just so honest and genuine that you really feel good about giving them your business.

I can only speak to my service expert, Greg Karras. I’ve been in three times and I am blown away by how friendly, honest and helpful he is. It’s truly a rare find to receive customer service on this level, especially in the auto repair world.
This is my first Unilocal ever. I’m just compelled to give props where props are due.
Truly, truly amazing. I repeat, AMAZING!!!
ASK FOR GREG. Seriously, do it.

I agree with the other review. Can I give negative stars? I had my truck towed here and while they were fixing it they slipped it into gear from the engine and crashed my truck. They called to offer to buy my pickup. I told them since I had not been planning to sell it I couldn’t take less than the «Blue Book» which was only $ 2000. Instead they decided they would fix all the damages to the truck. After they had the body work done, which the paint and pin striping never matched, they still had to do the work I brought it in for. I had to take it back 3 times for them to fix the original problem. After that I lost total faith in my vehicle. I still get e-​mails from them after repeatedly asking to be removed from their lists. Overall; stress, stress, stress.

Can I give NO stars? Is that an option?
If you don’t want to read below, just read these words:
Bill Pierre Ford is a horror show.
I am HORRIFIED that establishments like this still exist. I feel sick to my stomach that I even have to go in again and pick up my car from this place.
My Explorer had an intermittent no-​start problem, so I had AAA come out, help me get it limping, and drove it carefully the few minutes it took to get to Bill Pierre. When I got to the shop, all the garage doors were open. Accustomed to shops where you first walk in and check in before the car, I parked kind of outside to walk in and let them know I was there. Instead, the techs inside stopped, did a sort of half-​wave to signal me in, then laughed at me because I didn’t know what to do until they told me.
Let me say this again:
THEY.
LAUGHED.
AT.
ME.
I finally pulled in and spoke to one of the reps, who seemed professional, if somewhat cold. She said they’d take a few days to do some tests and see what was going on with the no-​start situation. The diagnosis would run me a little over $ 100. I figured that was a little pricey, but otherwise fair, so I walked home and waited for them to call me on the agreed day.
No call.
I called in to ask how it was, and the rep said they were «just about to call me» [of course you were]. They didn’t know what was wrong yet, but they’d keep testing. In the meantime, they found something wrong with the rear axle, and that needed to be fixed ASAP.
I asked some clarifying questions to understand what needed to be fixed, since it was going to be quite a few hundred dollars more. The rep was extremely curt with me, as if I wasn’t worth the time for the phone call. She finally told me that the parts would be installed in a day or two, and that she would call me.
No call. I called again to check, and she said the replacement was finished, but nobody knew what was causing the no-​start.
The car started that day, so I drove it home and didn’t have any problems with it for about a month, until the no-​starts became a problem again.
I called AAA, and this time we had it towed to Bill Pierre. I told the AAA driver that I really dreaded returning, but it was the closest shop within the 5 mile free towing radius, so we compromised.
Once there, my previous rep wasn’t in, so another rep, Paul, checked us in. He didn’t really make note of what was wrong. He wrote 3 words to notify my rep about what was wrong. The words were «Crank Start Die». Let’s all have surgeries and operating procedures performed with just a few words. Let’s do that.
I can’t imagine that it would be that difficult for Paul to have taken my information down properly himself, but he seemed «too important» for me so I didn’t press it.
My rep was supposed to call me yesterday, but I didn’t get a call until today. I wanted to wait until they called this time, wanting to see if they keep any of their words at all.
She said that there were no problems at all with the starting of the car, then asked the conditions that I normally get no-​starts. I described the situation, at which point she interrupted me quite rudely and said I was wrong, and that I didn’t understand the question. It was as if she knew the conditions of the car better than I did and I had my car towed to Bill Pierre for fun or something.
I’m really not looking forward to speaking with them again, and I am SURE they’re going to shaft me for the «services rendered», so far, which are NONE.
Thanks for reading this far. As much as it may have been a rant, I was as truthful as I could be and recounted the harrowing tale to the best of my memory. Have someone else fix it until Bill Pierre gets itself together.