Phillips Real Estate Services

This company has mismanaged our condo complex for 10 years. They pay all of our bills, at times paying them late although they never miss paying themselves. They ignore concerns of residents, don’t return emails, and don’t provide adequate information about condo-​wide maintenance efforts. We get financial information once a year, don’t get board minutes and have things sprung on us at the last minute. Working with them is more of an adversarial relationship than one of a company hired by, paid by and intended to help the owners.

Here’s what it took to get balloons placed at my condo to disrupt woodpecker activity:
April 8^th: property manager sent an e-​mail stating she had left a voicemail with the pest control company. I was asked to «hang tight.»
April 22^nd: property manager is trying to get an ETA from the pest company. She hopes to have that by the «end of the day.» No further e-​mails are sent on 4.22.
NOTE: 14 days have passed since the April 8^th e-​mail.
Softball sized hole now in the exterior siding from a persistent woodpecker.
April 29^th: property manager sends an e-​mail stating the pest control company will be on site May 3^rd to repair holes & place balloons.
NOTE: 7 days have passed since the 4.22 e-​mail; total days since 4.8 e-​mail are now @ 21.
May 3^rd: pest company does not come to property as planned.
May 4^th: e-​mail sent to property manager stating pest company didn’t arrive as planned. Since the pest control company has never taken greater than 20 days to place balloons on site, I call pest company for further information. Person at pest company cannot locate a work order for the condo property for May 3^rd or any other date.
Perplexed and frustrated, I call the property manager. Her voicemail indicates she will return on May 11^th. This is an unacceptable wait time for me. I call Phillips main number and ask to speak to the person covering. I’m transferred to voicemail and leave a message asking to be contacted the same day. After waiting a bit, I call Phillips main number again and ask to speak to a human. I’m transferred to another voicemail. I leave a message. Two more calls are placed to the main desk. Again, I ask to speak to a human being. Each time, I’m transferred to a different person and leave another voicemail.
On my last call, I’m transferred to a human. This person listened to my story and genuinely seemed concerned. She called me back within 2 hours for a follow-​up. She arranged for an urgent repair and a pest control technician installed balloons on May 4^th.
NOTE: 27 days have passed since the April 8^th e-​mail.
May 6^th: person returned my call from may 4^th. 48 hours late is better than never. This person doesn’t understand what the problem is because balloons were installed on May 4^th.
May 7^th: I send an e-​mail to the person who called me on May 6^th documenting the above events. I asked if it seems like Phillips delivered «unparalleled customer service.» I ask if there is a quality improvement team at Phillips that can address these delays to prevent this from happening again.
No homeowner should have to jump through these hoops to stop woodpecker damage.
Had I purchased a home, instead of a condo, I could have called a pest company stat and stopped the damage in its tracks.

Simply the worst property management company I have ever dealt with. Dishonest, lazy, no customer service whatsoever. They just collect a check and add zero value.
I have switched companies and much better peace of mind. Do yourself a favor and stay away!

One of the worst companies I’ve ever dealt with, they have an online portal & for some reason that the bookkeeper can’t or has no knowledge of how to deal with or fix issues.
Unable to make payments online! It’s 2016…
This company is all about the $$ and not the tenants!

AVOID Phillips Real Estate Services at all costs. Terrible management and response time for problems within units. Had a terrible leak in my apartment which I contacted management about multiple times. A contractor came out to view the leak but never got fixed. Contacted multiple times via phone, text, and email stating issue still existed yet response time took weeks. A bucket was used to gather the water leaking from the roof as it began to crack and spread. Management never followed up after the first contractor came and did nothing. The leak happened to be in the middle of the kitchen so I had to walk around the bucket of water on a daily basis. In my years of renting, I have never experienced such a lack of professionalism. A week left in my lease and someone finally responded saying they would send out another contractor to view the leak. YOU HAVE TO BE KIDDING ME.
Photos attached. If you see the text message sent, which was our second attempt at notifying them about the leak, it was dated back to December 4^th, 2015. The photo of the email shows a date of December 26^th, which is letting them know we would not be extending our lease, along with a P. S. note that the roof is still leaking. You will see that they completely ignore the note about the leak. It is now January 21^st and after our many attempts of getting their attention, they have finally responded stating that a contractor will be coming out to view the leak. We have been dealing with a leak IN SEATTLE during the winter season from December 4^th– January 21^st. You can decide for yourself if you would like to do business with them.

Marium Mohammed of Phillips Real Estate Services is an excellent property manager. I was the board president of my condo association and worked directly with Marium for over 8 years. We worked through building challenges, emergencies, and I highly respect and admire her.

Worst leasing experience in my life! STAY AWAY! You won’t believe how bad this was… I don’t even have room to give all the details here, but you’ll have to take my word for it.
We rented a single family home in a pretty nice neighbourhood that was under management by Phillips. To make a very very long story short, upon move in we found they had not cleaned after the last tenants vacated; there was black mold growing in the kitchen tiles, inches of grime and build up in the stove drip pans, and the oven had not cleaned in what seemed like years, nor was the bathroom cleaned. The bathroom faucet was not operational, the carbon monoxide and smoke detectors had dead batteries. The chimney and fireplace were full of creosote and buildup. The property was in disrepair, but our move-​in was contingent upon them repairing these major issues. And at $ 2000/​month, they should have had no problems handling these repairs, especially considering we paid almost $ 6,000 to move in. There were holes in the soffit that allowed attic ingress to rodents from outside the house. After many many many months of squirrels and rats living in our attic, making noise and digging and clawing at all hours of the day, they have yet to resolve these issues, even after repeated certified letters, phone calls, legal threats, and after reporting them to the city inspectors. We’ve been through 3 individual property managers now with this company, and they have all managed to completely fail to meet their duties.
AVOID THIS COMPANY!!!
That being said, the gentleman who showed us the house originally, Farrel Thomas, was very nice and professional. Everyone here isn’t bad, but their maintenance and management people are HORRIBLE.

Problems in my building always taken care of, prices are low, neighbors keep to themselves. Building is old but well maintained. LL just installed new vertical blinds (awesome) and is pet friendly.

Phillips Real Estate Services is hands down the WORST property management company I’ve ever encountered. My husband and I have been renters for 8 years and never have we ever dealt with such disorganization and lack of professionalism/​ability to do ones job.
We rented a condo in capitol hill through Phillips. The agent who showed us the place and helped secure our lease was fantastic (Farrell) but that’s where the good ended. During the course of our lease (1 year and 7 months) we encountered several issues with regards to putting in maintenance requests and having contact with our property manager. Specifically, our toilet broke in our only bathroom. It was clogged to the point of being unable to use entirely despite our attempts to fix it ourselves. We immediately put in an emergency request per our lease details (they give you a specific number and you can also do it online). However, we NEVER received a call from Deanna Cann (our property manager). After several more calls/​email attempts over the next day someone finally came. At this point it had been greater than 30 hours. Does that seem appropriate? To not have a working toilet in your home for greater than 30 hours??? Another example is that one of our sliding doors to the «pantry hall closet» had come completely off the track and a piece had broken because it was so old. We put in a request in April 2015 to have it repaired. Someone showed up a couple weeks later (no call or email in advance to let us know) and agreed that indeed it was broken and that he needed a new part to fix it. He never returned. They never closed the maintenance request. When we moved out June 30^th it was still broken. We also experienced a leaking dishwasher that was causing damage to our floors…
The concerns don’t stop there. Phillips is supposed to be a professional management business. However, when our mortgage lender tried to contact them to verify our rent payments (during the closing process for the purchase of our first home) no one would respond to them. How hard is it to verify rent when it is all kept track of via an online system? After over a week our lender let us know they were having issues getting ahold of our property manager (Deanna Cann). Immediately my husband and I called the company. Of course, Deanna did not answer (throughout the course of our lease she never once answered her phone). So, my husband called the main number and was able to talk to someone else, (Sokhun) who supposedly takes care of these things. Sokhun promised it would be done by the end of the day. Deanna then emailed that same day saying they had been «super busy and short staffed» but it would be taken care of (i’m a nurse, don’t even talk to me about being short staffed). It was not taken care of. That all occurred on a Thursday or Friday. Monday, I found out that it still wasn’t taken care of so I went a different route and attempted to utilize my bank to verify rent. However, I learned on Wednesday that the bank hadn’t sent the right checks to our lender but that they were presently in talks with Phillips again. On Wednesday or Thursday after several more calls by our lender Phillips finally verified our rent payments (a week after promising to get it taken care of). Because of them… exclusively… we closed three days late and risked losing our home due to a breach in our purchase and sales agreement.
Lastly, my husband and I left the apartment totally clean and ready for the next tenant. However, Phillips took 550.00 out of our security deposit. 300.00 was for wall damage. I agree that our TV mount removal did leave damage to the wall that needed to be repaired. But 300.00? Really? The other 250.00 was for cleaning. Seems a little much. At this point we are just so happy to be done with Phillips that we will just accept the remainder of the deposit and strongly caution others considering renting through this company.

I have been living in the Castle Apts for a year it has been a very positive experience. Not only are all of my neighbors very nice, but the building management is top notch. Any issues I have had with maintenance of my apartment have been handled quickly. I have lived in Seattle for fifteen years, and for the value it is the best place I have lived. I also feel it is so safe I recommended it to my 20 year old niece for her first solo apt.

I’ve been living in the Castle for about two years and it’s a great place to live. Clean building, good neighbors and great management. Every time I have any needs about my apartment Kevin Dares (manager) is on top of it! I feel safe living in the building. It seems like every time I turn around there are improvements being made to the quality of the building. it’s a great place to call home

I live at the Castle because Belltown is my hood and I wanted a convenient spot to hit up bars and work and still be in walking distance of my apartment. I could not have chosen a better location. The building is awesome and the manager i s on point. Everything is getting fixed around here. I mean everything. Kevin has full renovations going on and you literally see the building change day to day. Rents are going up so that sucks but thats Belltown in general so what you gonna do. I would definitely recommend living here. It’s an overall combination of great people and management.

I have been living at 301 e Thomas for a few years now and have loved every day of it. Pam is my landlord and she has been always so accommodating and wonderful. Anytime I needed anything fixed or taken care of she is always right on it. Super women to say the least. This is the second building I have lived in that Pam has managed and I always recommend her. The buildings are always nice and well kept. Love it here, never leaving

I lived at 311 Bellevue Ave E, that was managed by Sam & Veronika from 2010 to 2014. They have been an amazing managers. They live in the next building which they also manage and were very helpful and friendly with any requests.
The building is also in very good condition with all the amenities. The walls are good and you don’t hear your neighbours. It has all the amenities with underground, gated garage parking.
Philips Real Estate services manages all bill payments and service requests online. So, it made it a breeze to setup payments or make any service requests. The rents were also very reasonable with skyrocketing Seattle prices.
Overall, if I move back to Seattle, this is the first place I will check. The location and reasonable price makes it a great deal.

My experience at the Castle has been phenomenal. I’ve lived here for 2 years and since new management has come on the scene there have been noticeable positive changes in my building.
The landlord is always around working and really pulling the place together. I can honestly say that if the management hadn’t changed we would have left the property but the new manager Kevin has been awesome and I feel like I can now call the Castle home.
Trying to get things done with the previous manager was next to impossible but new management is on the ball, always responsive and seems to be able to fix everything. I highly recommend the Castle to anyone looking for an awesome place to live in downtown Seattle.

While I cannot speak about Phillips as a whole, my interaction with them has been pretty good so far. The building I live in right now (The Erawan — Bellevue Ave E and Harrison) recently changed on-​site managers. The new manager Pam has been busting her tail to improve the place as quick as she can. The front of the building is much cleaner, the lobby is MUCH cleaner, and the building overall just smells better now. She has steam cleaned the carpets in the halls, put air fresheners in the common spaces, and removed a ton of garbage and crap from the front of the building. Pam is always quick to answer questions and is even available via text messaging.
As far as Phillips goes, they have online services like the ability to pay rent, add work orders, and make notes about building conditions. They were straight forward in leasing, and so far have kept up to their end of the lease (minus some setbacks with a building fire and a crazy neighbor).
I don’t know about Phillips, but I am a fan of Pam. :)

I had a TERRIBLE experience with Phillips.
They’re bullies. They refused to address a severe mold issue in my apartment (despite severe effects on our health), attempted to evict us (rent was paid and checks cleared on time), the washer/​dryer was broken for the entire year I lived there (also reported an ignored), we were without a bathroom celling in the winter for a week while they installed a bathroom fan then when the maintenance guys messed it up, I was without electric/​heat in my room for several days.
Our lease specifically stated when it ended and that no notice was needed to move out. They claimed that we were to give a 20 day notice and because of that, they were going to pull the next month’s rent from our security deposit (illegal). My roommate had to go directly to the office, and Bob slammed the door in his face, so he practically had to do a sit in protest in their office until the president was asked to confront him. In spite of all the hell they put us through, we still lost a hunk of our security deposit from bogus «cleaning fees».

Since Phillips took over management of the building next to the building I manage it has been one headache after another for me.
— They have terrible after-​hours contact service; their answering service is in California!
— They repeatedly allow their workers to park in my tenants parking spaces
If you’re a landlord thinking of allowing them to manage your building please think twice; try calling them after hours and see what their response is.

My renter bent someone’s garage door on the property and turned himself in to the association with his insurance information. I left numerous voice messages in regards to the matter and guess what? Today I received a letter in the mail from them stating «I have 10 days to pay $ 1,758.33 for the damage or a lien will be filed on my condo.»
Pardon me, but is this really the smartest way they can figure out how to deal with the problem? Insurance wasn’t contacted, nothing was done other than some simple minded human with typing capabilities writing out a letter telling me to just pay it. I was hoping they had a little more capacity in their brain to be able to manage simple problems a bit more efficiently. I’m amazed I didn’t see any typos in the letter they sent.

I wish I had read reviews about this management company before moving into a property they managed because all the 1 star reviews truly picture what Phillips really is.
Phillips Real Estate is terrible — has no sense of customer service to the communities they managed. I even contacted their president in hopes to receive a timely response about an ongoing issue I had — and that did not help either. If the president has no urgency or care to help their residents — well the apple does not fall far from the tree. I had actually toured with one of the board of directors and was impressed with all the information they had told me (Redtown Apartments). Little did I know, they were all lies. Deceitful employees who are only helpful during the leasing process. Once you’ve signed, you’re completely neglected and you do not hear from them again.
I will NEVER move in to an apartment managed by this company. Worst experience. Now Redtown is no longer managed by them. Surprise surprise, the owner of the property was smart enough to realize Phillips was not managing his property well and only doing harm to the property’s reputation.