Northgate Smiles

I had previously gone to another dentist in Seattle and by the end of the appointment, they were recommending Invisalign (my teeth are straight), they said my bite was off and I needed to have a crown redone which would have been $ 700 after insurance. I left feeling like you do when you take your car in for an oil change and they try to sell you on unnecessary services.
So I decided to check out Northgate Smiles (based on Unilocal reviews) to get a second opinion. I didn’t tell them what the other dentist said just to see if they would recommend the same thing about the crown. They did not and then when I mentioned it, they took a look again and disagreed with what the other dentist had said. I love that they were honest and didn’t try to gouge me and my insurance company for extra money.
Kayla at the front desk has been super friendly and the office has a cozy feel to it. They also want to make sure you’re comfortable, so there’s a TV with headphones in each room that you can watch during your cleaning /​procedure and they give you a pillow. I’m sure this makes things a lot more bearable for kids coming in too. It was nice to watch TV and not have to focus on constant drilling while I got two cavities filled. They already estimated what insurance would pay and I was able to take care of the $ 86 payment on my credit card before leaving. No complaints so far! Highly recommend!

I’ve been going to Dr. Aylen for 10 years now. I wouldn’t have anyone else work on my teeth! She’s the best. From cleanings to fillings to root canals and even a dental implant. All perfection! If you are looking for someone who truly cares about the health of your smile go to Dr. Aylen!

Hands down the best experience I’ve ever had at a dentist office (including all of the younger years with free toys and video games). Scheduling my first visit was painless and was able to fill out all paperwork before coming in. When I arrived, Kayla, Linda, and Dr. Aylen were all very welcoming and friendly. During the cleaning, there was not a single «ooh» or lecture, only great conversation and helpful advice. After the cleaning, I had a complex insurance coverage situation with a primary/​secondary insurer. Kayla went out of her way to call my secondary insurer to figure out their approach to covering the remainder. She then gave me a call back within the hour to talk through the projected out-​of-​pocket costs and my options. I highly recommend this office to anyone in the Seattle area.

I had to go to an emergency dental clinic over the weekend, the work they said I needed done was quite extensive so I called Northgate Smiles with the quotes. They got me in right away to get my abscess taken care of and gave me the root canal I needed.
I had a very visible cavity but they decided to just focus on the cavity, however, 10 days later my cavity started to hurt so they squeezed me in and did a filling. The staff and dentists here have been so great, I appreciate that I don’t feel judged here. I tend to have a great deal of anxiety about going to the dentist because of the shame I feel for the condition my teeth are in.

I’ve been going here over 5 years. I’ve run the gamut of my genetically cursed teeth issues: fillings, crowns, a root canal, etc etc. As well as routine cleanings.
Dr. Aylen is simply the best. She is kind, patient, clear, encouraging, and conservative in her treatment.
As I’ve built a relationship with her practice, she’s been understanding and flexible with monthly payment plans when I need them.
Now my husband is here too!
We know we have a dentist for life. And we are grateful.

Super nice receptionists and great dentists. My husband got his problems taken care of quickly and without a lot of hassle. Would highly recommend them to anyone who needs dental work.

Not impressed with this place… after several years of very consistent dental care and no dental issues, we relocated to Seattle and based on reviews, we selected Northgate Smiles. Somehow, we both left our 6-​month cleaning appts with 4 recommended follow-​up procedures — fillings and such. Neither of us had any teeth complaints so it just didn’t feel right, like they were eager for the additional procedures/​money. Also, as an aside, not the most comfy place for non-​traditional families — we had some forced/​awkward conversation with our hygienist who was trying to be inclusive but was clearly a little uncomfortable/​unfamiliar with «alternative» lifestyles.

very good & honest dentist, I drive all the way from Sammamish to see them because they take care of their patients

I recently went for a cleaning and was told I had 3 cavities despite always having very healthy and taking good care of them. These cavities were diagnosed with a «magic wand» type instrument that read off a number which apparently indicated cavity or not. I was never shown my X-​rays.
I left with a bad feeling about the whole situation and ended up going to a different dentist for a second opinion. The new dentist took new X-​rays (which he actually went over with me) and examined my mouth. He found NO cavities, but did comment that I needed a cleaning, which had been done a few weeks earlier at Northgate Smiles.
In many of these other reviews people talk about needing pretty significant dental work. Be wary of any procedures they suggest and be warned the cleanings are sub-​par. Definitely take your business elsewhere!

Horrible dental office! My most recent visit was very uncomfortable and I left resenting this place again. Tammy is so stuck up and obviously holds herself higher than anyone else. I’m stuck with this place due to my insurance but I am now changing insurance plans to not have to deal with this dental office. Dr Aylen is so fake and patronizing! The tension between her and her staff is such a heavy weight for myself as a patient to carry, on top of my own anxiety of dental offices. In the last couple years of being a patient here, I have overheard her mean and sarcastic comments about other patients while I’m sitting in the waiting room and can only assume she talks the same way about me. I’ve overheard her staff venting to each other and even heard one girl sobbing saying she ‘couldn’t take Karla’s cruelty anymore’. How awful! Dr Aylen does smile a lot to your face but just know she is putting you down when you aren’t there and other patients are hearing nasty things about you. Dr Aluas is much nicer and seemed more genuine, but treated me like a drug abuser when my filling turned into an unexpected root canal and I requested something stronger than the ibuprofen I had already been taking for days. Save yourself the embarrassment of being talked badly about in front of other patients, treated like a drug seeker and feeling the overwhelming tension between her and her staff. It’s apparent through their vibes that she is a difficult person to interact with.

For most people, dentists are not popular folks. Dr. Karla. E Aylen and Northgate Smiles are the «huge» exception. My experience with dentist is usually highly «transactional» in that they try to «push» products and services on to you. Dr. Aylen is the complete opposite. Their patient care is off the charts. Not only was she very personable and caring during all my procedures with included a root canal and insertion of crown, etc., but her team follow-​on care was tremendous. Services were excellent and everything was explained in detail. Furthermore, the staff is very courteous and always greets guests with patience and a smile. They are knowledgeable, caring and efficient. Couple this with great state of the art equipment and you will have an excellent experience.

Been coming here since 2007. Until then, I have neglected my teeth. no insurance and blah blah. And then I hated being lectured and judged so I was avoiding going to the dentist for awhile. My co-​workers recommended and been coming ever since. I love that they don’t judge or lecture. They give you advise but doesn’t feel like judging or lectures. Everyone is super friendly and am usually greeted by name. I personally have not had any issues and my mouth feels tons better and am very happy. Also got tons of surprise credits by recommending friends and other co-​workers.

I can now finally say I love my dentist office… I had a fear like a lot of people do… but I didn’t have dental insurance and hadn’t been to the dentist for years. So even though we have a lot of work to be done. These ladies were very comforting and knowledgeable with a confident plan of action that would work with my budget and not leave me with a nasty grill… :) I am glad to have found this place thanks to the awesome system of referrals.

Office building on the outside reminded me of dentist building I use to go to as a kid… not a good experience so a little nervous since I had to change dentist for insurance reasons. Inside was clean and modern with TVs in every room and they used the same TV for my digital xrays. Little more current than my last dentist.
The hygenist was friendly and did explain everything to me which was nice but I don’t know if she really cleanned them as well as others? I guess because I didn’t leave with a sore mouth?
Dr Karla Aylen was friendly but I didn’t really talk to her very long. She pointed out that I need a filling replaced and a new crown. I’m not thrilled about it because of the cost but also because of my last crown experience. She did shave down my last crown that I got in December (from previous dentist) which did make it fit better in my mouth.
Reception was friendly but I do wonder why the cost was $ 200 more than the other dentist in December? I’m supposed to be covered by insurance, in network so don’t understand the cost. The previous dentist not in network but also did a crown and filling…
Getting a crown next week so we will see how this one goes.

FIRST of all I have a ridiculous fear of going to the dentist office and I’m 25… Kinda sad. But the staff at Northgate Smiles really made me feel at ease when it comes to my upcoming procedures (root canal… ek!)
FIRST LOOK
Pulling into the parking lot you can’t see their office. It is one semi– big building that is called «northgate dental building» which has a bunch of different denal offices throughout. I found office number 208 on the second floor, i walked in and was surprised by the smell… usually for dentist offices I expect it to smell like gross dentist chemical stuff. But this office actually smelled good… Incense… Wall flowers? Not sure what it was but it definitely didn’t smell like a typical dentist office. The décor is modern, not old, and very welcoming. For anyone waiting they have a keurig machine for tea and what not and also bottles of water. The receptionist, Krystle, greeted me right away and got me signed in. I was then taken to the back room within minutes
SERVICE
The rooms are welcoming, the first thing I notice is the TV (yes I was excited about that). It’s great because during my service I was able to watch tv and distract myself from what was being done. Dr. Aylen was great. I have a big fear of the dentist and she was able to give me many different options for my anxiety. During my root canal Dr. Aylen was able let me know exactly what she was doing with all the different instruments. This was my very first root canal and I had no pain, other than the annoying drilling sounds everything went extremely well. Once everything was done Dr. Aylen switched the TV to show me X-​rays of my tooth and pointed out where the procedure was done.
AFTER SERVICE
I checked out with Krystle at the front desk and she is very knowledgable when it comes to payments and letting me know how my insurance works with what i pay out of pocket. she did a great job finding a good day for my next appointment and she was great at remembering what time of day I preferred. She ket me know that they would follow up with me the next day to see how I was feeling and how the area if the procedure is doing.
Northgate smiles office, staff and overall experience has been a very good one. They really take care of their patients and care about how you feel before, during and after your appointment.

I have been using this dentist for about two years now and I have been very happy with their service. They take all necessary steps to make your comfortable while receiving dental work. Their office includes tvs at every chair and private rooms with their own walls to separate patients. The staff is very on top of reminding you about your appointments and the dentist is very informative and good.

After years using this dentist for many years we are pulling our business and moving to another. Her rates are very expensive and excessive as well recently going to another dentist for an examination I found out what more modern dentist do and provide in detail vs. the ho hum services we had been receiving and didn’t know better. I actually got to see each tooth in detail on a computer screen in front of me and a explanation vs. the non consultative service we had been receiving.
Also found out the cavities they said I needed filling the other dentist said it was some build up in the tooth and just did a cleaning with the camera in my mouth I got to see it before and after… wow.
That alone saved me about $ 400.00.
Dont get me wrong, very nice, all smiles at this place but they charge like attorneys
I would look at others before using them.

I’ve moved 3 times in the last 10 years and have the unfortunate pleasure of experiencing 3 different dentists. My feelings about dentist were luke warm at best until I met Dr. Karla Aylen and her staff at Northgate Smiles. From the state of the art techniques and equipement to the most friendliest professional staff, Dr. Aylen raises the level of excellence that all dentists throughout the country should aspire to achieving.
Kudos to you Dr. Aylen and all of your staff members!

After years of bouncing around to different dentists, I’ve finally found an office (and a dentist!) that I really love going to!
Dr Karla Aylen is caring and has a great manner with patients. She explains everything to you in terms you can understand.
Her staff is fantastic too! Tammy, the hygienist, is quick, efficient, thorough and gentle. She’s also great to «talk» to while I’m lying in the chair — those cleaning sessions fly by in such a comfortable atmosphere.
I’ve already referred one friend to Dr Aylen & team — and if anyone else asks, I’ll send them to Northgate Smiles, too!

Dr. Aylen and Dr. Aluas worked on an extensive root canal I had about two weeks ago. These professionals have thought of everything. After a 2.5 hour procedure, I was parched and cranky, but they handed me chapstick, water, and even a snack to take my IB Profen with.
I watched cable with a blanket over my legs as they worked, and actually recieved a follow up call from Dr. Aylen herself a day or two after the procedure.
I am so glad I lucked into this place.