Napolitano Day Spa Salon

if i could give this place zero stars i would. Ive called many times and left multiple voice mails but have not received any calls back. The hours on the website say they are open Mon-​Fri 10 am — 7 pm, Sat 9 am — 6 pm, Sun 11 am — 5 pm… which they are not.
Once i finally got thru to the receptionist, scheduling an appointment was beyond difficult and the gentleman on the phone didn’t seem to know what was going on or how to book an appointment correctly. I was called back multiple times to cancel and rebook appointments which was extremely inconvenient due to my busy schedule and having children. I wish i could get my time and money back. If a spa is going to run a special they should at least have availability to schedule an appointment.
I have seen this spa numerous times on group on, living social, travel zoo, and bloomspot. I should have known before i purchased one that it was a waste of my time. A pedicure and manicure at the same time? EWW
DONT WASTE YOUR TIME HERE!!!

Getting the appointment was really difficult. I called twice and left messages without a call back and my friend finally was able to make the appointment for me on her second attempt. There are only 2 employees working on a Saturday in the spa besides the owner (Jerry) who is helping at the reception. When I walked in I wandered around the whole salon looking for signs of life. He finally came out and was very sweet, getting me some water. He got the foot bath started and left me to read a magazine. By the time the aesthetician was finished with the woman ahead of me (who was sitting with a foot soak with me 20 minutes prior), the water in my foot soak was cold — uncomfortably so.
Tessa took me back to the room and was amazing! She knows how to give a solid facial. She totally redeemed the experience. Checking out was fine and I opted to by some of the really expensive wraps through what seemed like their pyramid scheme (think Mary Kay). I’m a bit anxious that you are forced to buy into it for three months before you have to call the salon to cancel, but I guess we will see how that goes. When I got out of my appointment my friend asked how it was and if I wanted her to purchase another one on TravelZoo for me. I had to say no, as the booking was just too much trouble to have to go through again. They need to get that online so people can actually get in.

This is for the salon only. I had to have a haircut fixed from a previous stylist and I went here hoping for, well, not even the best. Was I beautifully surprised! I was greeted and made comfortable when I arrived; my new stylist was chatty and friendly and just great. She and I agreed there was no hope but to cut off as much of the disaster as I could; I was a little nervous about it, but voila! It has been a great cut. It is about a month out, and people still ask me «Did you get your haircut yesterday? It is so cute!» Sign of a great job. She also did a fine job of color, and I really liked it. It lasted a long time on my roots.
Not only was called with a friendly reminder, I also received a discount for living in the neighborhood. Not too shabby.
(The only reason it doesn’t get 5 stars yet is I have to wait for the next haircut to see how it gooes :)

I used a Groupon or Living Social which included a foot soak, body wrap and facial. The foot soak was pretty pointless and the body wrap was not the full body wrap I was anticipating-​you had to pick one area and they stuck it on me during the facial. I did lose like an inch off my waist so that was interesting, but obviously it was just water weight and came back on within a day or two. The facial, performed by Mary the owner was pretty outstanding. Very thorough and my skin looked great afterwards.
However they were really pushing the products they used-​when I was finished like 5 items were waiting up at the counter. Didn’t love the upsell but Mary and her husband were fairly gracious when I declined.
Another minor nit-​I asked what the full amount for the services would have been so I could tip appropriately and the male owner quoted me a number and then muttered something along the lines of «actually a lot more probably…» well sorry dude I am not going to make a guess on that and you will be getting twenty percent of what you quoted. It wasn’t that hard of a question.
Net net I would probably return for a facial. The free parking is also a perk.

I bought a Living Social voucher for the Presto Package with Vitamin Peel. (Pedicure + Facial) I called in probably about a week and half before the voucher expired (I know, terrible planning) however the male on the phone informed me that the entire month of November was booked because of the deal, and was nice enough to extend to December.
Free parking in the the Ship Canal parking garage (no voucher needed).
The shop is fairly big, with nail/​skin/​makeup products for sale. The guy working at the desk gave me some ginger tea and hung up my coat. So far so good. I was taken to the back where the owner Mary, soaked my feet in a warm tub (portable, not a actual pedicure seat). There was a semi small collection of polishes to choose from, mostly the Zoya brand. I was then led to the massage/​facial room in which she started on my pedicure with me laying on massage bed… that was different, since I’ve never had a pedicure laying down. However, I didn’t mind and it was nice. The massage bed was warm & toasty (able to adjust temperature accordingly), and a nice eye mask. After she was done she started on my facial. The facial was relaxing, about the same techniques as decent, regular facials. She looked at my pores, used the steam machine, Clarasonic, scrub, massaged the neck/​shoulder area as well, etc. Overall time for pedi + facial was about 90mins.
Nonetheless, Napolitano satisfied my needs for a well relaxing facial.

I would give this 4.5 stars if I could! I went in using my Living Social coupon and had a great experience with Melissa. I can’t get over how soft and smooth my face and neck feel, and two days after the facial I notice a real difference in my skin tone.

I used my Living Social coupon today for a facial and pedicure. First off, I think it sucks that others have had problems scheduling, but I had no issue at all. I believe I talked with the owner the first time I called. He was able to get me in later in the week, but I realized a day or two later it wasn’t going to be a great time for me, so I called to reschedule and had no problem at all. He was very accommodating.
I thought it was strange when I made the appt that he said it would take about an hour and fifteen minutes. Normally a pedicure takes about an hour itself, so I assumed the pedicure was going to be done at the same time, which I thought was odd. As it turns out, it was indeed done at the same time. Can’t say I’ve ever had it done this way before. It was definitely a quickly pedicure, no foot scrub. I am not sure what a pedicure booked by itself would be like.
The owner offered me tea or water when he got me seated in the back. Then Jenny showed up with a foot bath for me to soak my feet for a few minutes. After that she brought me back to the room and started with the facial. Jenny was great. I would totally go back and try the place out again. I have no idea if I will end up feeling like it’s worth the cost when paying full price, but I liked the feel of the place and would try again.

I don’t know what all the complaining is about regarding making an appointment? Made mine at the last minute FOR THE WRONG DATE for myself and a friend and when I called back to reschedule the receptionist was more than happy to make sure we got in around the time we needed. Salon was nice, clean, the foot soak in the relaxation room was great. I had a Living Social voucher for a detox/​algae package, there is one small thing I want to point out that seemed a little off-​putting but wasn’t really a big deal. The person doing my service seemed rushed when doing the salt scrub and if you are not used to salt scrubs, should be asked about the pressure or «vigor» in how you are being scrubbed. The algae wrap and foot massage was wonderful as was the steam shower. Overall I would recommend this salon and will go back again.

Super bummed. Bought a Groupon to go with a gal pal for a spa day and was extremely disappointed. Not only did I have to arrange for a sitter, and all, but I had to wash my face and trim up my nails when I got home. UGH!
The manicure was terrible, pretty much the worst ever. There was no hand massage, there was no arm massage, my cuticles still looked really rough, the polish was old (you can tell by how it looks after it’s been painted on) and wasn’t even painted to the edges of my fingernails.
I added on a scalp massage for $ 25 and it lasted a total of 3 minutes. Yes, 3 minutes. Worst $ 25 ever spent!
The facial was ok, although the steam part was a little intense and it felt like I was suffocating. I didn’t really notice a whole lot of difference between the «before face» and the «after face.»
Mary was nice, but seemed a little distracted and discombobulated while trying to coordinate all the services.
The salon is really cute, and seems like a pretty tranquil setting for spa services — although we were there on a Sunday right when they opened, so I have no idea what they are like another other time/​day.
I won’t be going back. For the price I paid, including tip, I actually could have gotten a facial and a manicure at my regular spots and been 1000% happier about the results.
Sometimes the Groupon deals just don’t pan out. This place was one of them.

I had a Groupon for a body polish and wrap. I also scheduled a massage for the hubby. First of — the place looks great and very clean. They offered us tea as soon as we got there. And then we got warm foot soaks. Very relaxing. Then I changed, went off for my polish and wrap. It was great! Then I used their steam room, showered off and was ready to go in my new skin. The hubby said that this was by far the best massage he’s ever had, and we’ve had lots of massages. Overall, it was a very relaxing and rejuvenating experience.

Bought a couple Groupons for me and an out-​of-​town friend to treat ourselves to a girls’ day. Spent a wonderful four hours at Napolitano. Mary provided a calming foot soak, a relaxing scalp massage, an invigorating body scrub, a toasty warm algae wrap and a refreshing steam shower. Head to toe, skin was smooth and glowing. My friend added on a pedicure to her spa package and said Andrew gave the best foot massage she’d ever had.
Asked hair stylist Shante for «Beyoncé Super Bowl hair.» Shante nodded and got to work. Best. Blowout. Ever. She got it spot on.
Overall a great experience. Left feeling 10 years younger, completely relaxed with a serious case of «spa brain.» Hope to go back soon!

I’ve been here a few times and my friends will tell you… I’m a certified spa-​ho. Lol. ‘Have had body treatments, pedicures, and a blowout… all were great-​practitioner, aestheticians, and hairdresser. Services were easily scheduled and Jerry, the owner, was extremely accommodating with my adjustments and add-​ons on more than one occasion. Love the treatment areas and the retail space. Have brought and recommended friends… all have had experiences similar to mine. Fabulous!

Great place and friendly staff. Schedule for a massage and the first thing they do is offer warm tea and a warm foot soak that felt so nice on the feet while you wait for the massage. Massage bed was so comfy and warm but the only problem was my massage. I was literally elbowed the whole entired time. Yes I like more pressure and I understand sometime it requires that technique but that doesn’t mean elbow me straight, especially on areas that doesnt need it. I am not saying she did a bad job but I would be happier if she uses more of her hands. However this is a very sweet place. I will definitely be back.

I haven’t been to Napolitano in about 6 years… when I used to work there. And I was v excited to go back for my super duper facial/​pedicure deal of the century!
Tessa is magic. For reals. Whatever she slathered on my face felt and smelled delicious. My skin is glowing for the first time in forever and I swear she took 5 years off!
She alternated b/​w the facial and pedicure — and it was awesome. Relaxing leg massage, plus she made my über scary toes look normal (well, for me, that is) again. Just in time for my company holiday party!
The new location is really cute, with all sorts of yummy smells emanating from the aesthetician area.
If you haven’t been to Napolitano, you should. Mary & Jerry have done a fantastic job with this little gem in Eastlake and you need to make it a point to visit!

I went here with 3 girlfriends for one of their birthday shindigs. I am only writing this review because of the exceptional service I got from a gal named Carolina (I think that’s how it’s spelled). She did my massage and took her time to work out my neglected foes. Not only was she great at that but her and I had a blast talking and giggling. Not an ordinary massage but I never felt so relaxed from all the good vibes she gave me. She was wonderful and I would give her 5 stars. Their lacks a star for one awkward manager that had no people skills and rushed us out not so delicately. This feeling was felt by the whole group. Would otherwise highly recommmend for Carolina.

Napolitano is my «go to spa/​salon» — I have had Facials, Microdermabrasions, Glycolic Peels, massage, mani’s, pedi’s as well as using the salon for hair services.
(Insider Note, they have a GREAT shower that doubles as a sauna you can use before or after treatments!)
As you can tell by all the services I use use here, I love this place. I am always happy with the results as well as the great customer service. You can tell great customer service when something isn’t exactly what you wanted and they fix it… with a smile!
They are always friendly, courteous and professional. If you are looking for one place to get all your spa/​salon service, this is your place.

This is a rave review for Jeremy at Napolitano. He was recommended to my daughter to fix a nightmare color she got at a prominent Seattle salon. Since he saved her hair six weeks before her wedding, as MOB, I decided to put my fine, thin hair into his hands to see what he could do.
Jeremy listened to what I wanted and what I knew wouldn’t work (been there, had that.) He understood how to work with my hair, got the color exactly right and took the time to explain what he was doing at each step. It seemed he was cutting almost nothing off my ends, but when he finished, the line was perfect and my hair looked better than it has in years, full, shiny, and in style but not trendy.
Keep in mind I live in Portland, so I drove 3 hours to sit in Jeremy’s chair and I paid a goodly amount of money for his talent. Worth it all. I’ll be back before the wedding.
The salon/​spa is attractive and peaceful, the receptionist is very sweet, the location is easy to find. It’s important to know that the lot across the street has plenty of free parking for Napolitano, although you have to jay-​walk or do a loopy series of crosswalks to get to the salon. If it looks like rain, bring your umbrella, because you don’t want to lose what Jeremy has created

Salt scrub, algae wrap,
Foot soak, hot steam, warm robes,
rectified snafoos.
I used my groupon here a few weekends ago and overall, I think I got a great deal! My friend came with me and unfortunately, there was some miscommunication over the phone when we booked our appointment. I was under the impression we had two services booked for her and that we would be able to be together for one of them. The people working there were nice enough, explained the mix-​up, and apologized.
My service (algae wrap, head and foot massage, salt scrub, steam shower) was relaxing. My skin felt silky smooth afterwards. I wish I had been more prepared and brought my toiletries and hair products as I didn’t realize I would be actually taking a full shower at the end of my service. I fell in love with their robe from Kashwere (actually bought one online after coming home!).
As for my friend’s service, her person accidentally wiped her eyes with cotton balls soaked in something with peppermint, causing her eyes to sting and burn. Again, people were very apologetic and tried to compensate for the mistake by giving her a wax and discount on her service.
If the people working there had not been so nice about rectifying and apologizing for their mistakes, I might have given a two-​star rating. If mistakes had not been made, I would have given this a 4-​star rating (or a 3.5 star if I could) as the service itself was very good (though not cheap at their regular prices!).

My girlfriends gave me a gift certificate to this spa, and decided to get a massage. Upon arrival, I was greeted promptly and moved to the spa area, ready to relax. Suddenly, a loud grinding noise started on the other side of the wall. It turns out the restaurant next door was doing construction and it would be going on for another hour! The spa was so professional about the situation and immediately offered me the choice of rescheduling or having the massage for free. I decided to stay for the massage regardless of the construction, and I am so happy I did!
Carolina, my therapist was just what I needed. Not only did she make the time relaxing regardless of the noise next door, but was very informative about my muscles and the tension areas. She talked about little things I could do at home to work out the kinks and suggested coming back the following week and use the GC I originally came in with.
The past week my body has felt SO much better! Yesterday, I had my follow up massage and just as the first time, she was great. So professional, informative and relaxing. As someone who considers themselves a «massage slut» I think I’m done looking around and will commit to Carolina!

My aunt purchased a groupon and gifted a spa day to me! I’m not one to visit spas (I’ve been once to get a pedi/​mani and once to get a massage… and that’s it) However, i do know what good customer service is like, and this place has it!
Pros?
–The Diva Detox package is relaxing and refreshing
–Friendly staff with a relaxed atmosphere (not stuck up)
–Sarah (ironic, no?) wasn’t super talkative, which was a relief
–As much hot tea, in all varieties, as you like
–The warm foot bath in the waiting room to start was nice… it didn’t just rush me into the experience
–Rain shower steam room is amazing! Lots of products to try and a fun place to clean up and enjoy some steam time. They didn’t limit my time at all, which meant I might have gone a little overboard and needed to sit on a chair with some ice water before getting dressed ;-)
–Sarah said yes to every request, without question or frustration
–They’ll provide you with shampoo/​conditioner/​hair dryer/​brush so you go out feeling refreshed instead of like a wet dog
–The lady at the front desk let me do my makeup with all her tester products that they have set up, which was very convenient for me. Not to mention, she didn’t breathe down my neck about buying anything… just wanted me to have fun.
Cons?
–Odd location, right under i5 which is drastically loud and hectic compared to the pleasant inside of the spa
–Employees could do with better phone communication skills
Personally, unless I get another gift to the spa I won’t be going back (I’m not one to spend lots of money on pampering) but I don’t regret the pricey tip I left at all, or enjoying something out of the ordinary.