Mud Bay

I came in this weekend to look for some holiday gifts for a few dog lovers on my list and also scope the place out for things for my own pup. Everyone raves about Mud Bay, so I was a little surprised at how small the selection was, and I didn’t have the same magical doggy experience that other Unilocalers are reporting.
The best thing about this place is the bulk dog biscuits. $ 3/​pound? Don’t mind if I do! The one big downside is that the containers holding the biscuits are not covered/​sealed, so it’s safe to assume that they’re stale. My pup wasn’t too into them, so I don’t think I’ll be buying more despite the price and the appeal of limited ingredients/​locally made.
My real issue is with the staff– one employee was super sweet and helped me find some chews I was looking for, but when I had a question about if I could mix different flavors of bulk biscuits in one bag, the girl at the register was pretty rude about «being with another customer, so just WAIT.» Whoa, lady. No need to get up in my face over a question that could be solved with, I don’t know, a sign by the dog biscuits, or about 2 seconds of your time?
There’s good customer service (focusing on one customer at a time) and then there’s being rude. Maybe she had a case of the holiday grumpies, or ate too much turkey, or was tired of selling premium dog food to yuppies. Either way, her attitude was kind of a turnoff and I doubt I’ll be back to this location.

I have only been to the Capitol Hill location and they are absolutely amazing. I have a new puppy who is very shy and we visit Mud Bay often in efforts of socialization. Every employee is so friendly, knowledgable and helpful (I mean it, these people are total experts). I would recommend Mud Bay to any pet owner.

I come into this location pretty often, but today’s experience was the best so far.
I recently adopted my first cat, he’s 8 and very stubborn so finding the perfect food
has been a challenge.
Previous times I’ve come in customer service has just been so-​so. They give free samples which is great but I’ve had lots of questions and the employees seemed a little aloof, although today Margret helped me
and I was blown away by her knowledge and how much time she took to explain and figure out what my cats needs were, she herself has them and that may be what made her so helpful but you can definitely tell she knows her stuff and loves her job. Thanks Margaret for all your help!
Love this store and all the grain free options!
Awesome selection, worth every penny!

The woman who works here remembered us after at least two weeks and made sure our dog’s food transition was going well. Great products amd great, well informed service. Everyone is always very helpful!

What a great store! I was expecting pretension & bleeding wallets solely based on this being a specialty pet shop, but I was pleasantly mistaken. Friendly (yes, friendly in Seattle) & knowledgeable service and the gal assisting me immediately offered samples. I thought, «That’s nice, but my monsters inhale little samples,» I was surprised to see her grab full size cans of product for them to try. I left with two small and one large can of cat food, a coupon for when I return, and a very happy (and unused) wallet. I will definitely return.

If I lived near here I’d do all my pet shopping in this store! While visiting my friend in Seattle, we stopped in for pet food for his dogs. I picked up some Flo for UT Health cat treats for my cat back home since I just found out she has the beginning stages of kidney disease. So far my cat won’t eat the foods my vet back home recommended. When I told the lady at the register this while paying she called a specialist from the back. This awesome lady gave me some helpful literature and also offered me a free 3-​pack of cans of different brands to try. I explained I lived out of state so I wouldn’t be a return buyer. She replied that she still wanted me to have them since then I’d know which one my cat preferred. What heartfelt customer service! And OMG — my cat loves two of the three and she’s stopped limping (which probably had nothing to do with the food but I’m still elated).

I went in today to buy the evo herring based cat food that they have and I have been feeding my cat for years. They usually have it in small bags for 10 or 11 bucks and a big bag for 20 25 bucks. the distributor was out of the small bags they said. damn… I thought. so I picked out the big bag thinking well I won’t have to buy cat food for a while. the very knowledgeable girl behind the register asked me how many cats I have. I said one. she said this food might go bad before she says it because it has no unnatural preservatives. she suggested a different bag of food that was in the price range of what I came in for took two dollars off the bag and threw in a probiodic powder to put on the cat food so that the transition would not tax my cats digestive system
I left thinking.
this hippie is worried more about my cats health than I am … and that is why I will go there every time!

This Mud Bay is awesome. The staff here are incredibly friendly and knowledgable. My Chow Chow had weepy eyes, and one of the male staff grabbed eye cleansing wipes for me to wipe my puppy’s eyes. I was simply blown away at how caring the staff was. Whenever my dog has not liked a product, Mud Bay asks no questions and provides me with a full refund or store credit. I wouldn’t suggest going anywhere but here for your pet needs.
Thanks Capitol Hill Mud Bay Staff for always making my experiences great! Especially this particular Mud Bay on E Thomas St. You guys ROCK!!!
(So happy this Mud Bay is a part of the Capitol Hill Community)

I really like this place, I bring my dog in with me so he can pick out a new toy from time to time. He always gets the most expensive one on the shelf, but hey, at least he knows what he likes. The selection is good and high quality, the environment is clean and nice. It’s a little pricey but worth it!

Friendly and knowledgeable staff. Great selection of food, treats and toys for dogs and cats. Highly recommended!

Small, clean, nice enough. Went in yesterday to buy some canned dog food and a few treats. I knew what I wanted but a greeting and a «can I help you find something would have been nice»

This is a great little pet store, the only place i’ve been able to find the cat litter we used before we moved here. They are always so sweet to my dog when I take him in there and always try to give him various treats. I go here for everything that I can.

Definitely as good as it gets! This is like a pet oasis in Seattle. I walked in on a hot day recently and not only was their fan BLASTING and providing pets and people with cool air, all of the employees jumped to help me when I asked for assistance. I found treats, food, toys, everything I needed. Prices were a tiny bit steeper than you’d see at a big box store, but for local products and better quality goods for furry loved ones, it was well worth it.

I’m really impressed with the staffs knowledge and that they approached asking if we needed any help.
One of their staff members gave us several great recommendations on dog food and explained the differences in each one.
They only carry good healthy items for you pet so no need to worry about poisons used in making any of the snacks or chews. They have a big selection of bully sticks and rings we bought a few rings for our dog to try.
We also bought shampoo for our dog here since I know it will be a good brand the shampoos I saw at PetSmart I wasn’t very sure about.
So this is a great place to find items you need that are good for your pet that you cannot find elsewhere, and with a friendly staff how could you go wrong!

I wish they had a broader selection, but I am in the process of trying to convince my picky fifteen-​year-​old kitty to eat anything Mud Bay carries, because I like shopping there so much.
Very kind employees, and the fact that they give free samples has helped me greatly in making the best choices for my feline friend. Nice customer service, Mud Bay!

Mud Bay is a really cool local pet store in the Seattle region. There are quite a few locations in the Seattle region and this one is one of my favorite spots. It is located right off Broadway in Capitol Hill.
This store is smaller than the other Mud Bay stores but it is still well stocked. I come here for cat foods, like the Weruva brands. They also have this policy for cat and dog canned food, buy 12, get 5% off your total.
The staff here are nice and if you have any questions about food or medical conditions they are more than happy to help. They are also rather generous with samples in case you are unsure what to feed your pet. There are also small snack bags of snacks for cats and dogs up front.

Yes, a fan indeed. My kitty is really picky and when I first got her, she didn’t eat wet food. I explained this to one of the employees at Mudbay and they were so gracious as to offer me some tips and even explain their policy of giving three free trials of food for pets!
Finally, using one of my three FREE trials, and the advice of one of the employees, I found some wet food that my cat eats!
They don’t have already grown cat grass and they’re a little on the pricey side. I wanted Wellness cat good and thought Mudbay would be the right place, but Petco also sells that brand for a couple of bucks cheaper. Same with toys.
The service is what makes it worth it. Friendly and attentive =)

I have a picky kitty who has had health problems in the past, some stemming from the awful grocery store food I used to feed her. I came to Mud Bay and found the perfect replacement that I was able to stealthily switch her on to. I feel good knowing that there are no grains in her food and she seems to enjoy it (she’d surely let me know if she wasn’t loving it).
The employees are always helpful, knowledgeable and friendly making Mud Bay my first choice for all pet supplies.

Great place to shop if you live on the hill. Very friendly and helpful staff. Great products for your companion of choice.
In reply to the person who got towed… giving them a one star review because you were at fault for getting your car towed is BS.
You clearly state that you went to another place of business «a little bit north» after leaving Mud Bay. You gambled with the parking fairy and you lost. Get over it… better luck next time. However, don’t give this business a bad review because of your over-​site. Go back to California with all the other self-​entitled people.

Mud Bay is super friendly and helpful, and has a wide selection of alternative, healthy, organic, and raw foods for cats and dogs, along with toys, collars, furniture, and treats.
They have parking in the back, which is nice when you buy four cases of cat food at a time.