Mr. Rooter Plumbing

Josh. M was very professional and helpful. He arrived on time, determined the problem right away and repaired quickly.
I called about a toilet leak in a condo I currently rent. He got on a phone call multiple times with the condo owner who lives out of town to explain the problem and discuss all the different options to resolve. I really appreciated his patience with this process.
Only downside was service seemed expensive.

Great experience. Called at 9:30 AM with an urgent issue (outside drain line was blocked and water was coming into the house, down a wall in the basement). Dispatcher was able to give me a 2 hour appointment window relatively soon, from 11 AM — 1 PM, and called shortly after 11 to report the technician would arrive in 30 — 45 minutes. Technician Chris arrived as indicated, just before noon. He was polite, seemed knowledgeable, patiently answered my questions and then went right to work. He had the drain line cleared within an hour. Did have to follow-​up the next day to get the receipt which was to have been sent by email, but consider that a minor inconvenience.

We called on Friday evening to request help with a leaky toilet and to install a bathroom faucet. They were able to come out on Sunday morning and fixed all of our issues in a short time. They are responsive, thorough, and do great work. Highly recommend.

I called on a Saturday afternoon, desperate due to a cracked & leaky pipe leading to the septic. Technician Ron P. Came quickly, explained everything & fixed it fast, for a reasonable price. Highly recommend

Dale from Mr. Rooter is amazing. He is always on time, does a perfect job, and is respectful to my house. He’s earned my absolute trust, and I don’t bother calling anyone else. In fact, everyone at Mr. Rooter is AMAZING! I never worry when I have to call them for a plumbing issue.

Jim Cunningham and his assistant Charlene are FANTASTIC! They handle their work order with the utmost professionalism.
I am a property manager in Seattle and was in a bind due to a major sewer line issue and Jim showed up within the hour and spent his whole day trying to get everything up and running for the tenants while explaining every step along the way.
I highly recommend them to anyone!

Service was fast, courteous, clean, and effective. Was not cheap (ended up being $ 400 to clear bathroom sink clog), but had some horrible experiences even getting someone out (Southwest Plumbing) and Mr. Rooter got someone out the next day. Would definitely recommend, but I imagine you could find someone cheaper if that was your primary concern.

Dale was great, he arrived at 5pm on Friday and stayed at least 3hrs fixing our plumbing problem. Would ask for dale again

I think $ 435 for snaking a kitchen pipe, which we removed all pipes and made it ready for the guy to snake before his arrival, was ridiculously expensive.

I called them at noon with a minor emergency in home (water leaking from between the first and second floor. They were the only company that came out to where I live that said that they could have someone there that day. At 4pm, they called and said that they could not come out that day but they would definitely have someone out there by 9am the next day. I took a few hours off of work and waited for them. At 11am, I called to find out what was happening, I was told that the plumber who would help me had started work and I was his first call, so he should be there soon. He arrived at 12:30pm. So I ended up taking the entire day off.
The plumber who helped was friendly and kept me informed of what was going on. At one point, though, he wanted to cut a large hole in a bedroom wall to replace the entire shower/​tub mechanism. This made no sense, because the leak did not happen when we just ran water from the shower and tub. It only leaked when water splashed against the wall. He continued to insist that we had to replace the entire thing ($ 1250). I was assertive and after he put silicone around a couple of pieces that were easily removed and replaced, the leak was fixed ($ 200). I am glad that I was assertive because I would have had a lot more dry wall to fix if I hadn’t been.
Cannot recommend.

A sewer pipe backup is NEVER fun. Worse yet when it happens in the wee hours of Sunday morning. Help arrive just after sunrise and got us on a good path. Thanks an million!

These people were on time, courteous, and thorough. Do yourself a favor and call them.

These guys so far are the best literally just got done unclogging my main sewer line «Mr. Dale B.» and his partner «Phil» are awesome ask for these guys if you can by request they kept there word and they were in and out with no price changes or add on’s and the even fixed a sh@@ job the Rotor Rooter did! Awesome!!!

Major toilet blockage called in at 1:30. Problem fixed by 3:30. Incredibly helpful people.

This is my first 1 star rating, wish it could be lower.
Job done, all I needed was my drainpipe rootered. Unfortunately I was totally screwed over on price. I had already cleaned p drain and just needed to have deep clog cleared. First was quoted $ 450 got it down to $ 350. Does anyone think this is fair? 30 minutes of drain snaking, I will be contacting BBB. The only reason I agreed was because they charge $ 50 just to come and assess problem and a second plumber would have charged and Mr. Rooter would still get the a free $ 50. Just bad business practices, will let as many people know as possible to avoid them at all costs.

Mr. Rooter gets five stars largely because of who they sent to do the job. For a shop that pays their plumbers on commission, the job here could have been a real problem for me. Deric came to address a clogged pipe and, finding cracks and 70 years worth of back-​up grunge in the pipe, was able to spend the day replacing it. No small job in an old house that wasn’t well put together to begin with!
Deric stayed on the job start to finish, did the whole thing himself even though it might have gone more quickly if the dispatchers had been able to send a second plumber to help during the toughest hour or so. Instead, and this is my only complaint, dispatch kept calling him asking him to walk away from this job to go elsewhere.
HUGE thanks to Deric for the hard work and honest pricing. This was an awful job ot take on, and you did great work!

Busted water main, came onsite, did the repair in 10 minutes and were on their way.

We need some pipes fixed outside. Originally we called fox plumbing and we were ripped off. My brother finally called Mr. Rooter! They got the job done it one day yes they are expensive but worth it. WHOOO thanks guys!

Summary: Broken promises, unprofessional service, and 2 days without sewer.
A week ago all of our home’s plumbing backed up… an obvious main line issue. It was Saturday, so I called around to different plumbers, each of which told me it would be at least 3 hours before they could make it out to me. Finally I happened upon Mr. Rooter, and after a quick call, I was promised that someone would be to my house with a sewer scope (camera) in 1 hour! «Finally I can relax», I thought. But after an hour and a half, the story changed.
It was now after 5pm and when I called again, I was answered with a somewhat drunken sounding «…hullo???». Odd, I thought, but after confirming that it was in fact Mr. Rooter, I asked where the technician was. After a few minutes of bumbling around, the dispatcher told me that it would be about 3 more hours! I was obviously a bit put off by this, so I asked why that was the case, to which she told me that they only have one technician working and he is in Olympia. Having already waited this long, I decided to stick it out. I know that things happen, so I was willing to let this slide. So I waited.
Come 8pm and a technician named Bal was at my door, complaining about his long day. He looked around for about 30 minutes and finally quoted me a price on what it would take to cable my line. I asked about the camera and he informed me that he didn’t have a camera, which made the entire house call pointless. He told me that he would get someone out to me first thing in the morning named Tom Jones. He then promised that he would call me within 20 minutes to confirm that they would make it out the next morning and left. Of course, that call never came, but again, I didn’t really expect it to. I was willing to let it slide. So I called the dispatcher again, and was answered by the same «…hullo???», and finally after confirming that it was in fact Mr. Rooter, confirmed that my appointment was set for the first thing in the morning. Of course we couldn’t stay in our home that night, so we moved out for the night.
The next morning I got a call letting me know that Tom Jones was not going to be able to make it out to my house, so there wasn’t anything they could do. I was beginning to feel less okay about the situation. I was now a full day into not having sewer and didn’t seem to be any closer. After talking with the new dispatcher (who was far more professional than the girl on the phone the night before), I decided I was going to go to Home depot and rent my own sewer scope. Low and behold, on my way there, I was called and told that they magically had a camera at their disposal now and someone would be on their way to my house within the hour. The dispatcher also told me that she was going to have a manager call me the next day to make this situation right, which I appreciated the thought of, but which never ended up happening (still). So I waited and finally, two hours later, Chris showed up.
Chris was seemingly a bit under the weather, something he attributed to the night before, but he did his job and confirmed that our main line had collapsed and pointed out where the issue was. I appreciated Chris’ work, but sadly it was too little, too late.
So again, if you are looking to get your plumbing fixed and have days to spend, don’t mind consistent broken promises, and lackluster service, then Mr. Rooter might just be for you. Myself, I will take my business elsewhere and make sure that others I care about do the same.

Never on time or even close! They gave me a two-​hour timeframe and it’s two hours beyond that and they are still not here! This is the second time they are extremely LATE! Who wants to wait the entire day for a plumber to arrive? They keep saying half an hour longer, etc, but it’s over two hours longer. VERY UNHAPPY AND WILL NEVER USE MR. ROOTER AGAIN!!! EXTREMELY POOR SERVICE! Aside from this, they installed a new faucet and the handle broke off after six months. Instead of fixing it for free, they tried to sell me another one. Not my idea of a warranty. They did end up fixing the broken one but after I wasted my entire day waiting.

Just another usual Sunday in February until the folks called me to complain about water not draining from the tub. Great! Called Mr. Rooter and Tom N came to the rescue. Tom was professional, courteous, knowledgeable, and recommended solutions to the problem. The house was built in 1900 and with a jerry-​rigged plumbing «upgrade» to the bathroom. Suffice to say, those old pipes were waiting to fail. The faulty pipes were cut out and new sturdies one installed. Fast and friendly service from Tom. Highly recommend and at reasonable prices.

My tenants in a first floor condo notified me of a kitchen sink that was backing up on a Friday night. I found Mr Rooter on Unilocal.The Mr Rooter dispatcher & technician were both polite. However, there was a bit of a language barrier that was frustrating at times. (I had to deal with this situation exclusively by phone because I was out of the area).
I asked the dispatcher how Mr Rooter’s repair fees worked, and she did not answer that question. I ended up scheduling the diagnosis anyways as it was Friday night & I needed it dealt with.
The technician diagnosed the problem quickly to be a clog in the main kitchen line, which was tied in with the kitchens of the units above us, as I had expected. He said the repair would be a flat $ 500 which I was not happy about. I asked him how this fee was calculated and he said it’s just their fee. He made a point of saying «It’s going to be a long night» snaking out the clog and cleaning up the mess, implying that the job was going to take a long time. I asked if I could just pay by the hour, and he said «No», it was only a flat fee option. I told him I don’t like that because if he finishes the job in an hour or less that’s too expensive.
Because I was stuck with a backing up sink, I felt trapped and authorized the work. From the time that I authorized the work until the repairman called me to say it was done, it was 47 minutes. He was at my property for about 1 hour & 20 minutes total.
Was it diagnosed & repaired timely: Yes
Was it a fair price/​value: No
Would I use Mr Rooter again or refer others? Maybe, but not definitely. My preference would be to find a good company that charges a fair hourly rate.