Mozy

I have tried for the first time to restore my files from their back up system and am unable to do so. Their tech support is fairly good though. I am getting responses within 24 hours and good follow up to my questions. It’s just that trying to do a complete restore from their system does not seem to be possible at this point. I may look elsewhere for a more stream lined and reliable online back up system.

Perhaps the most unscrupulous company on the planet. We have been charged for the last three years, even though we never used the service. We tried to cancel three years ago, but we could not because we didn’t have the user id… We told them that the computer we had been using it for was dead, and it was gone and we didn’t have access to the user interface. We then tried every email we knew to try and get into the account. They said we should have notified them. We told them that they didn’t have any problems charging our account on a monthly basis. We told them to stop, they wouldn’t. We threw up our hands, and called American Express. They said to dispute the charges. So we used their only dispute feature. The charges for that month were removed. The next month, the charges started up again, we tried the whole process again. This time the customer service people said they couldn’t find us in their system. We said you are charging our card, how can that be. We gave them the charge id, but they couldn’t find anything. So we cancelled our credit card (AMEX). We got our new card and low and behold, the charges showed up again. Amex said that the merchant has the right to search by account and name. We thought, well, if they could find our name and card, then they can find us. We called them again, now you can’t even talk to anyone at Mozy without some id number.
Again, we called Amex and demanded that they block the company. They finally agreed. We will see if this works.
What a total scam. You should be able to speak to someone, you should be able to find your account if they are charging your credit card. It has cost us over $ 500 over the last several years. Never, ever, start using this company.

Complaints about pricing notwithstanding, I give Mozy an A+ for its restore capabilities. I was attacked by the kryptolocker virus which wiped out all my word, email, picture files and my backup files. Fortunately, I had Mozy. I called their tech support via on line chat. In the times I called, the wait period was usually less than a minute. Their tech support people were very patient and provided excellent service. As a result, all my files, with few exceptions were completely restored.
K. A.
Diamond Bar, CA

Mozy is a PC backup system over the Internet. I was using the unlimited plan for $ 88/​year. Mozy stopped that plan and tried to automatically charge my credit card for a new plan that they forced me into for $ 293/​year. Fortunately I use a virtual credit card number from Citi Bank and they could not add additional charges to the virtual credit card without my approval. I chatted with their online support team and they said, «a lot of customers are unhappy with the price change and then he told me how to ‘delete’ my account under the ‘My Profile’ tab. I think this is a very poor practice on Mozy (EMC parent corporation) part. I was a loyal customer who encouraged others to backup using Mozy. Now as a result of this bait and switch scheme I am trying to tell everyone I know to be very careful before they sign-​up. A competitor is Carbonite in Boston, MA, but they have very bad Unilocal reviews. I see where Amazon offers manual data backup real cheap, but then you must manage that process. Good luck fellow Unilocalers finding a more cost effective replacement.

Right now I pay $ 54.45 /​year for 175 GB on an unlimited plan.
Now they suddenly want $ 175.89 /​year for exactly the same service.
NOT going to happen!

They jacked up their prices substancially.
In addition when I emailed them to ask them how I could prevent my account from Auto-​renewing, they pointed out that I authorized them to auto-​renew my account when I signed up as part of accepting their terms.
When I pointed out the following line from their terms, which clearly states that they would auto renew UNLESS I notified them, they claimed that they had no mechanism to do this.
From
(3÷7÷2011)
«If you use a credit card for payment, you authorize Mozy to automatically renew your subscription and charge the then-​current renewal fees to the credit card associated with your account unless you notify Mozy in advance that you do not want your subscription renewed.”
Either shady or incompetent. You decide. Either way not the people I want to hold my data. Switching.

i used mozy home for several years and always had difficulty getting my files backed up. thankfully, i never had to restore any files and really have no idea how good the restore process is. in the last year, i’ve had a lot of difficulty getting mozy to run at all, having had to uninstall and reinstall a number of times. support is available only by email and i found that very slow and cumbersome. finally, in disgust, i’ve cancelled my subscription.
i’m switching to carbonite and hope for better experiences.

Mozy is okay. I always have to go to msconfig to start it.
I’m complaining because I just got an email from mozy saying they’re billing me over $ 100 to renew my subscriptions on two computers.
All right, I’m a dumbass who didn’t think to take care of that. I’m angry because I don’t want to back up one of those computers anymore and now I’m out $ 50 I didn’t want to spend.
So, I angrily go over to the site to check OFF auto-​renew, and can’t find that option anywhere.
I think, «Well, I’ll just contact the billing department…» hmmmm, can’t seem to locate the number or email to that either.
I did talk to the sales department who deleted the computer I didn’t want to back up anymore and who refunded my money. So, I guess in the end it was okay.