Mountain Hardwear

The sales folks in here are super helpful, and know how to upsell (I’m a victim! I swear!) — to the right piece, of course. Nice layout, selection’s pretty good, but not extensive. I was able to find a jacket online for less than it would have been in-​store with my 25% off coupon, and I could get it shipped two day for free, as opposed to waiting several weeks for it to be in stock in-​store. But, I at least got to try it on first.
I also went to an event in the back, which was really cool, lots of neat freebies, but the organization of it wasn’t the best — lots of people were unhappy that there were so few seats, the room could have been arranged better, there was store music playing over the presenter, the presenter didn’t have adequate speakers, etc. It was a cool event regardless, and even though I had to stand the whole time, I was almost dead center, so I can’t complain. I’d definitely go to another event here, but I wouldn’t wait to see where everyone was going, I’d just start poking my nose in the back to get a seat!

Purchased a heavy weight fleece jacket last spring. Didn’t really wear it at all this summer, and just took it out of the closet this week. Found the main zipper was defective.
I took it in the store today to see if they would replace it or at least send it off for warranty. The associate said the only option was for me to call up their warranty department myself. Didn’t even offer up the phone or website.
Crap product, and even crappier service. Save yourself time and money and take your money to a brand that actually cares about customers.

This review is for Mountain Hardwear’s repairs and warranty department, not the retail outlet, but it speaks to the quality of the gear and the company. I bought a Goretex shell years ago, and ripped open the seam at the armpit. I mailed it to the repairs and warranty department, and they sent me a brand new shell with their latest waterproof breathable technology, Dry. Q Elite. I was prepared to pay for the repair, since the original shell was still in good condition, but Mountain Hardwear sent a much more modern jacket instead. The company really wants you to have the best, most advanced product, and they stand behind their gear. I am thrilled with the new shell and highly recommend the company.

Oh Mountain Hardwear.. . some of my favorite mountaineering gear. I didn’t even know they had actual stores (turns out this is only one of two) and went into the store to peruse and of course walked out 15 minutes later with a brand new pair on mountaineering pants. If you like good camping gear and/​or have a particular affinity for this brand, it’s a can’t miss opportunity to really focus on their gear.
The store is well located, has very knowledgeable staff and is light and easy to navigate. Because they only carry one brand there isn’t a wide range, but if you are familiar with the brand, you don’t necessarily feel the need to have other choices. I often have trouble finding the full selection of their gear at other stores (sometimes only a portion is carried at an REI for example) so to have all the latest stuff with people who can talk about the specific changes — amazing.

Maybe my experience is skewed, but I was super surprised coming in here. The store is TINY! On the plus side, it’s good to check out some of their products before you do the online search. The guy working seemed to really know his stuff, too. Props to him. We came in looking for a very specific item and they had one style and it wasn’t going to work. We were in for less than 5 minutes. That’s how small the store is.
Two pluses: A big section of some awesome looking sleeping bags, and another of a wife variety of backpacks. Good to come in and poke around at their brand of products. They definitely seem to have more variety than REI in those two avenues.

To prevent this from becoming a review of Mountain Hardwear products, I’m just going to be very clear up front: I’m in love with their sleeping bags. I’m a firm believer in going for function/​performance (/​weight) over cost when it comes to hiking/​camping/​mountaineering, but I’m also concerned about whether I’m gonna be able to have a good night’s sleep in/​on/​around it — these bags fit the bill. I have two. I will use them until all of the stuffing falls out/​they don’t keep me warm anymore.
So, product = A+.
The store itself: yea, you could probably find their products for cheaper on the internet, but sometimes that isn’t an option (e.g., if you are in the middle of traveling), so it was pretty exciting to find this store in downtown Seattle.
The customer service was fantastic — friendly, helpful, & knowledgable. In addition to helping me with the selection & purchase of a sleeping bag, the folks working there had tons of recommendations for me regarding things to do in the city. I’d never been to Seattle, so I asked them what things I absolutely had to do in the 2 – 3 days I’d be there — & they did not lead me astray!

Famous equipment as outdoor wear to purchase into fashionable outdoorsy stores! From areas in more climbing area not in wilderness like the N.W. Catalog did have a lot into compare to stores amounts and they’ll be liked into stores stuff as better quality !

If you are looking for outdoor sports wear or backpacks this is the place to go. I recently just purchased my second backpack from Hardwear and absolutely love it. It is super rugged, form fitting, and has pockets everywhere. I love my gadgets, flashlight, ipod, sunglasses, and laptop pockets. There are pouches for just about everything.
As for the store, great customer service. The employees were nice, approached us, and weren’t too pushy. They had plenty of answers, offered many choices, and were easy to talk to. Plus they offer a free membership that gets you a 20% discount off your next purchase.
Good Stuff. I love to stop by every time I’m downtown roaming around or with guests.

Came in here wearing an LL Bean fleece and North Face shell and was still treated like a human being, so far so good. Bought a hat with little fanfare but had a salesman cheering me on as I tried a bunch on. Apparently they are very enthusiastic about their products!
Of note, you get a modest 10% discount when you sign up for their mailing list… or if you’re like me, you refuse to sign up, but insist on the discount… and get it! :-)

Great service. Be sure to ask about the FREE Elevated Rewards program. You can sign up on their computer and use your 20% off coupon instantly on one item! Just bought a raincoat (obvious need for a new Seattle resident) and used that discount.
Would give it higher rating, but found the same jacket online for $ 50 cheaper. If you are looking for a specific item to try on, I would recommend walking away and searching online before buying here.

Love this store! Functional clothes and gear w/​style and comfort. Service is great.

Awesome shop. It’s small compared to the Columbia Sportswear store next door but it has everything you need for alpine climbing. Down jackets, sleeping bags, great backpacks and even tents. Customer service was great too. All of the employees know their products well. I actually learned a lot about their technology. It’s really cool.