Mobile Bicycle Rescue

My employer has a long standing history with MBR and the service and feedback among our employees have always been exceptional. So when I decided to start biking to work, it only made sense to start there. (Their store is conveniently located in downtown off of Steward and 9^th.) Upon entry, I felt very welcomed by everyone in the store (Jesse and Graig are soooo awesome) I went in only to say hi and get acclimated in a biking atmosphere and ask a few question and browse but I left with a brand new helmet, a Kryptonite lock and the bike of my dreams. Jesse was very patient with me, answered all of my questions and assisted me to the point where I was 100% sure of my purchases & decision to start biking. Needless to say, I am now an official bicycle commuter and absolutely happy :)

Flat tire away from home, no tools on hand. What’s a rookie bike commuter to do? Lucky for me, a passing pedestrian pointed me in the right direction. There’s a bike repair shop in the next block, he said. I walked my flat bike up the street and discovered my new favorite shop. They fixed my tire and also degreased my stuck gear shifters at the same time. They suggested my bike needed a thorough tune-​up, so the next time I was downtown, I left my bike there for the morning. One again, they gave attention to things I hadn’t mentioned — the mangled handlebar tape. The cost of the tuneup was less than I expected based on previous tuneups, and the mechanics were much friendlier than other shops I’ve tried. I will definitely go out of my way to return there every time I need bike service.

A ++ service, very responsive, high quality work! Jesse had my repairs complete in a day. Replaced a pair of bar shifters that I had brought in from a prior purchase. He also gave some helpful feedback about an issue with my front wheel. You can count on this shop to fix your ride quick so you can get back on the road.

These guys are great! So far I’ve brought my touring/​commuter bike in for its annual full tune at the brick and mortar location and my city bike in for a minor repair at their mobile site at my work. Both experiences were fast, affordable, and quality. Dropped my bike off in the morning for the full tune and it was ready to go when I stopped by after work looking shiny and new. Great communication and highly recommended.

Brought my bike to one of their mobile location that comes to my work from time to time. It had been sitting for a while and half the gears weren’t working. The dude fixed it in less than 30 minutes, looked over the rest of it just in case and aired up my tire just cause he’s awesome! Also, Super affordable!
Thanks folks!
Tayler

Yet again, you guys were there for me. I had an important work meeting, work all day, dinner plans in the evening, and a bike flat. You guys were on the other side of campus, but made the extra mile to fix my emergency, out of schedule, and got me rolling to dinner. I did not even see you, we handled everything by email! Thank you Graig and Jesse!

I had a minor issue with a recumbent where it was going to be very difficult to take it into a shop. Jesse had someone out the next business day who fixed it right up & fast! Great service & turn-​around + friendly staff! I will use them again!

Great bike shop! Very friendly and personal staff who care about their customers and their work. I took my bike to their shop on 9^th and Stewart, but they do mobile work as well. Would recommend!

Took my bike here after another shop took 10 days to repair a part that was broken when they sold me my bike, who then gave it back to me with a whole new problem (that they created). I walked in here before work and Jesse fixed the problem in less than 5 minutes.
Jesse is now my bike guy. Thank you, Jesse.

Came in for a tune up and was extremely impressed by the service, Jesse went above and beyond to get my bike riding as good as new. Fast turnaround and attention to detail, can’t ask for anything more.

I’m one of those bike commuters who shamefully doesn’t know how to maintain my own bike well (yet). So when I hopped on my bike right out of MBR after a full tune-​up, and with my new full fenders and rear brake pads, I squealed with delight. It felt SO GOOD to ride a well-​tuned bike. And then I proceeded to pedal back to my downtown office in less than 2 minutes. That smooth little ride was the highlight of my day. Service was friendly, professional, convenient, quick… just like the other Unilocalers said it would be!!!

I have had several services and purchases from Jesse for the past 2 years; tune ups, tire punctures, fenders purchase and installation. I also go to my local bike shop for services and shopping at a LBS near my house but here are what make Mobile Bicycle Rescue stand out.
1. Convenience: if you work in Seattle area, you can beat this location.
2. Speed: There have not been any instances when I had to wait more than a day. When I drop my bike in AM, it was always ready in the afternoon sending me an email and sms that it’s ready promptly.
3. Price: I couldn’t find any other place with cheaper price
4. Connection: friendliness and helpfulness are something money can’t buy.

Very convenient location for downtown commuters. Perfect for a flat tire. They work quickly. Their demeanor is friendly and professional. Prices seem reasonable.

Awesome personal service. Great suggestions and fixes to issues I’ve had since I bought the bike. Recommend 100%

This is such a great service. They come to my office and set up under a tent on the patio. I drop my bike off and they send me an email when it’s done. Went with the full service and new chain. The bike had issues before I dropped it off and now it feels brand new. My rear dérailleur was having prior issues and he said they guarantee their work and will fine tune it if the kinks aren’t fully resolved. Great price, great service, what else could you ask for?

EXACTLY what I needed after my morning commute was interrupted by a flat tire. Such a pleasant person to deal with and they even came to get my tire at work. BONUS!
Highly recommend.

I got the Living Social package and I had a great experience.
As soon as I emailed for an appointment, they got back to me right away. They were able to fit me in the day after.
I had a class that day, so I informed Jesse and he made sure my bike was ready way before then. I got my receipt and invoice emailed to me, which I love because who need more paper? :)
I was in correspondence with Andy and Jesse and they both were extremely helpful.
I will be back!

Great customer service, awesome pricing and they came to my work!
They literally can fix anything wrong with your bike.
My chain had a ton of sand and was having a hard time shifting from 1^st to 2^nd gear. They fixed it 2 months ago and it’s still running great!
My bike rack was completely bent and unusable, they were able to fix it within 5 minutes!
I definitely recommend this company, for all bike issues!

Every tuneup I’ve gotten has left my bike needing manual dérailleur adjustments, both to the inner/​outer limits and the barrel adjusters.
They recently replaced my front outside chainring, and I had to bring the bike back no less than 3 times before they got the front dérailleur set well enough to shift under any sort of load. (You’d think they’d carry a trainer with them and test this themselves, but no… if it shifts on a stand, it must shift in real life right?) Commuting over the next 2 days saw three chain throws, all due to the front dérailleur, and the most recent one destroyed a (carbon) chain stay.
To be fair, they did offer a free replacement chainring, but I just don’t trust them to put it on correctly.
Updates: Another bike mechanic took a look at my bike. Here’s a list of things MBR did wrong:
* Installed small chainring BACKWARDS
* Installed 46t (totally not appropriate for my front dérailleur) large chainring when they said they’d installed a 48t (on the outside edge of what is appropriate for my front dérailleur)
* Failed to align large chainring with small chainring

One day after their full tuneup it is not shifting any more. Ive also heard same complaint from a colleague. Thanks guys Ill continue doing it myself instead.
Yeah forgot to add thanks for leaving me with one gear at the bottom of 3 mile climb at night.