Merrill & Merrill Insurance

I worked with Natalie a few months back to get a quote for auto insurance. I was purchasing a new car and wanted to shop around for quotes. I must say, she exceeded all of my expectations! However, Natalie was not the only one who impressed me. I also worked with her brother Daniel (there were a few admin things I needed to work out).
Here is a little snapshot.
Communication/​Service — No matter the time or day, both Daniel and Natalie were fast to respond via phone or email. There were times that I needed to speak with Natalie over the phone during non-​traditional work hours and she was always more than accommodating.
Rates — Natalie pulled numerous quotes for me and took the time to explain the pro’s and con’s of each one. This was the first time I was purchasing auto ins. on my own, and she was very patient and answered every single one of my questions.
Overall — Merrill & Merrill as a whole provided me with the best auto insurance available and they were an absolute pleasure to work with.
I would not hesitate to recommend Natalie, Daniel and Merrill & Merrill as a whole to anyone out there. Looking forward to working more with them in the future! Thanks to you both!

I love the fact that this small family business takes care of me in ways that my previous insurers never did in the past. There’s a personal touch and caring feeling you get from every person that I’ve spoken with over there and they always get back to me promptly whenever I have questions.
I highly recommend them!

I highly recommend Merrill & Merrill for your personal and business insurance needs.
They quickly got us covered both for the construction of our new business and also for our ongoing coverage. Running a service business I know the importance of customer service and can vouch for the excellent customer service that Merrill & Merrill provides. They go above and beyond with their personalized service.

I’m very happy with the service here.

After realizing I needed renters insurance at 4:30 on a Friday, when I was supposed to move into my apartment on Sunday, I was very worried I would have issues with my move-​in. Merrill & Merrill came highly recommended from some family friends so I gave them a call. Daniel Merrill answered and was extremely responsive and helpful, and had me a plan by 5:30 that day. He gave me his direct line and said to call him if there were any issues.
This is where the service really went above and beyond, after realizing that I accidentally requested Monday instead of Sunday, I called Daniel Sunday morning in a panic. I was very nervous that I would be unable to get the keys to my apartment. Daniel not only answered his cell-​phone on a Sunday morning, but drove to the office to tweak the plan to insure that I had the correct plan and could move in on time.
The owner, Dave Merrill, even sent me a follow-​up e-​mail the week following receiving my plan, to make sure that everything went well. I was extremely impressed with their responsiveness and the attention I received even though I was purchasing such a small plan. It is very clear this company takes a lot of pride in their service.
I will be going back to Merrill & Merrill for all my insurance needs from here on out.