Macy’s

What in the world happened to Macy’s? It was such a better and happier place when it was the Bön Marche. I walked in tonight looking to pay a bill quickly, try on a pair of pants and be on my way. I circled the entire first floor looking for a dressing room until someone saw me and pint d me towards a corner that had these awful make shift «dressing rooms».
I head over there, all the rooms are locked and there is no one around to the 500 feet around me. I walk around for 10 minutes browsing and finally went up the escalators. On the second floor, every customer service counter is empty. I guess the store was pretty dead too but seriously?! I found 1 sales associate on floor 2.
I asked to try on my pants and to pay my bill. The associate was closing out the register and said go try your pants on and then we can do the rest. I’m thinking ok… I will try these on… finally. Got them on, went to the register and got my stuff done finally. I search for a ladies room before I hop on the bus home.
I went around the store for yet another lap restroom hunting and finally walked into it. Well, I can do my tinkle since the doors need a code. Not knowing how long my bus might take, I once again waited. No one comes so I go for another lap in search of someone and I never found anyone. At this point, I’m sick of doing laps around the store trying to ask these simple questions. I’m sure others have peed their pants on the bus before so I chanced it.
Luckily, the bus pulls up about 5 minutes into my wait and I held my pee successfully home. I spent a measly $ 50 on a pair of pants and I’m going to take them back and buy them elsewhere since this store not only sucks at customer service but it’s starting to smell like the urine that surrounds all the entrances now. While Macy’s may still be hot stuff in New York, (you know, the big Macy’s parade after Thanksgiving?) it has no place in downtown Seattle. Uniglo should take its place. It really just is a matter of time.

I went to buy some shoes today. I waited for help for over 30 minutes and was barely acknowledged. All I needed was for someone to get two pairs of shoes in my size. The sales associates instead helped people at the register and another person, who had been waiting for less time than I. I ended up leaving. I’m taking my business elsewhere. Other departments at Macy’s are not as horrendous, but maybe that’s because I don’t need someone to go back and get items in my size.

Ugh I absolutely hate this store. Firstly-​the look of the store sucks. Secondly, the employees are not helpful, could care less and they don’t know their product! I was there over the holidays wanting to buy some fine jewelry and was treated like a second class citizen by the women working in the fine jewelry department. i had been back to that same department buying presents 3 times and had terrible service every time I was there. The women working in fine jewelry do NOT know their product nor do they care to learn or be of service. I don’t normally shop at Macy’s but only went there because they had some really great deals going on during the holidays. I did call and speak with the assistant store manager who seemed to really be concerned with my complaint so I hope that something changes for the sake of their store. I don’t see myself spending a penny at Macy’s in the future.

I honestly don’t know where to begin. The online Macy’s shopping experience is frustrating at best and the only way to receive assistance /​support is to call their customer service line. There’s no email and no online chat service. After waiting 22 minutes on the phone with no answer at all, I hung up. Macy’s, it’s 2015 and you’re a massive retail corporation. Please improve upon your customer support process especially if you’re only method of communication is a difficult to navigate phone line.
Secondly, the stores are gross. The Downtown Seattle, South Center and Bellevue Macy’s locations are long overdue for a renovation as the design is not only outdated but frankly, falling apart. I enjoy shopping and am a frequent customer of Nordstrom, Barney’s, Neiman Marcus and Saks. I can’t understand why this historic, American company doesn’t take more pride in their store locations or offer better and more available customer service, particularly around the holidays. So disappointing!

I had never been so humiliated by children posing as sales associates as I have when I went to macys. First of all I had a serious concern regarding a an item that I paid money for and an exchange of said item. I was laughed and joked at. They could hardly contain their teasing gestures as I was publicly humiliated. Then on my way out I was accused of stealing the item to which I had a reciept. Well of I stole it why didn’t loss prevention grab me and do something about it? These kids they call sales associates are a mockery and macys WILL NEVER EVER GET BUSINESS FROM ME OR MINE AGAIN.

I have always had a good experience here altho I have often stood at service counters around the store unable to get help or pay for my selections while groups of employees can be witnessed nearby huddled up talking amongst themselves. Worse when approached they will often toss you away claiming that someone else is responsible to help me with X or Y, not them… ummm okay.
Id give it 4 stars if their customer care focus was tuned up just a bit.
When people are ready to pay and leave, you should enable them to do so. :) Waiting to ask questions is unfortunate but it happens. Prioritize people wanting to pay and leave however — thats what its all about in retail. Keep those transactions flowing like water.

Macys as everywhere. Doesn’t differ to other ones. Central located at Westlake around the corner of Westlake Center and only some minutes away from Pike Market. Good to reach by Monotrail, Link rail or bus.
Staff is friendly but they don’t ask if they can help.

Went here on Sunday and shopped in three different departments; in 3 out of 3, I was not acknowledged at all. I ended up waiting in line at the cash wrap to ask for help in getting shoes in my size to try on. I saw no one on an entire floor in housewares, and when I finally found what I was looking for it was sold out on the shelf.
The only person who helped us was overbearing, had no sense of professionalism or boundaries and had an open scab of some kind on her face.: /​
Ambiance in the store is depressing. It needs more than a serious facelift.
That said, I did have a good experience buying a mattress here a year or so ago. And, their sales are great, but only if you can find someone to ring you up. Shopping online is a great option!

There is a reason this location is going out of business today I went in for thights and guess what it took me ten minutes to find someone to ring me up this is not the first time I’m not impressed with the clothing here either and with Nordstrom rack so close its like why bother however I did see some super cute coach bags that are not in Bellevue square but these days you can get anything online *tip when I die burry me inside of Barneys or Niemen Marcus

Rave for Dorcas and (young woman in her mid 20s college student was in business and then gender women and sexuality studies — I didn’t get her name and it isn’t on my receipt, but this is how I remembered the short conversation we had) in the Origins Skincare store.
I honestly cannot say enough good things about the customer service I received on two separate occasions, first from Dorcas and then from the other young woman. I have become a lover of Origins products over the past year or so, and I recently went in to replenish some A Perfect World and Plantscription serum. The first time I went in Dorcas assisted me with samples of new products that she mentioned I may like and was incredibly helpful in explaining these items and how they could benefit me, and then when I want back in a second time to look further into the product, the other young woman was super helpful, and helped me see that I may have been, for a while, been using a different product that may not be benefitting my skin the way another would, and talked to me about it, explaining exactly how products works and helped me pick out something that would be more beneficial. There’s a TON of bad service in Seattle, so this is why I’m so grateful for their assistance.

Worst Macy’s I’ve ever been to.
Extremely limited selections, including for brands and items that online are advertised as ‘Macy’s exclusive release’. (In particular the Anastasia makeup brand that is supposedly a Macy’s exclusive).
After finally finding a store clerk after about 10 minutes of searching high and low, they were non-​responsive, unhelpful and not knowledgable at all about their department or products.
I’m never coming back, I’ll stick to Nordstrom from now on!

I’m not really sure how Macys stays in business in downtown. The customer service is non-​existent. I walk into the store and it is like walking into a ghost town — there are no customer service providers anywhere. I brought in a watch to get fixed and I waited for 20 minutes at the counter until someone acknowledged me. Once I was acknowledged it took 15 minutes for them to actually help me. This place is so unpleasant and dreary. The only thing it has going for it is the occasional sale, but the experience is so unpleasant even low prices won’t make me want to buy things.

I just can’t believe what just happened as far as service level. I came in to purchase the works– a full suit, the works. I waited a long time in line at one of the counters, and when it was finally my turn, the clerk sent me to two gentlemen in the back. I walked back and asked him if he could measure me for a suit, and a tall bald gentlemen told me there was nobody there that could do that. Both gentlemen in the left hand corner of the bottom floor working in suits were not doing anything but standing in front of tall full length mirrors. I am now going to the Men’s Warehouse, and I will not b shopping at Macy’s again.

I usually get decent customer service.
Last time I walked in I saw a shirt I liked but wanted to see if they had the next size up just in case. The sales clerk said it was the only one they had (a nice bright blue, short sleeve John Ashcroft dress shirt). The price on it was unclear so she scanned it — $ 8.97! That was a quick sale. :)

Here’s why I love Macy’s downtown Seattle location:
1) wide selection of men’s Levis jeans, way beyond Nordstrom (way)
2) the staff is unfailingly sweet and helpful, every time

Okay, that does it. Now I’m basically done with Macy’s. They somehow made their relatively decent shoe selection into something dismal and (dare I say it) depressing. What do I need to shop here for, now? I understand wanting to bring down the average cost of the shoes to maybe appeal to more people (since Nordstrom has a lock on the expensive shoes, next door), but the styles were almost cheap-​looking. I’m a shoe person, and even better, I really was desperate to find some good work shoes. Could barely find any that were attractive enough to wear, and if they looked nice, they weren’t suitable for anything other than a casual day out.
Finally found a shoe, and had to flag someone down to get a size for it because no one was super eager to rush over. Turns out they’re out of the size I wanted, and the only other suggested shoe she brought over was a very different style that only had the color in common. I scanned quickly to try and find anything else to try, but there was nothing so I had to rush back to work with my very achy feet.
Alright, Macy’s. I’ve been here so many times. I tried my best to find things worth purchasing here, but I think it’s time to part ways.

I went back in here… stupid stupid stupid… My husband and I were crazy by the time we left. Apparently they REALLY want you to know people are nonstop trying to rip them off since EVERYTHING is nailed, bolted or strapped down… and I got a wonderful half hour of beeping… LOUD OBNOXIOUS BEEPING… No matter where we moved — each door… constant…and then a weird loud alarm… Thanks for the most unpleasant shopping experience ever. It is no wonder that the customer service people are rude (if you can find them at all) — I would be too if I was in that noise cage all day.

The only department I’ve dealt with at this Macy’s is the jewelry department. I bought a ring here about a year ago, along with the service repair agreement. The sales associate did a good job explaining the benefits of the service agreement and I immediately sent off my ring to be sized. It came back in about two weeks. Just a few weeks ago I noticed one of the prongs on the ring is now lifted and the center stone is loose. I came back to the jewelry department and they sent off the ring to be repaired, inspected for any other issues and cleaned. They provided polite and prompt customer service. Couldn’t be happier!

This review is for the origins section only. It’s secluded from the rest of the store, with an entrance from the street. The place was fairly busy on a Friday after work. Staff were super friendly and helpful but it took a little while to get service due to the amount of customers and phone calls. Marissa was very helpful in makeup and skincare selection. Origins stuff is expensive but it’s the real deal — plant based, organic, and tested on human volunteers. One bummer of buying in store vs online = no free samples. There are always online codes you can use online to cover shipping or get larger samples.

I remember how this place used to be the flagship for The Bön Marche. Those were the days. The Bön was a Seattle institution and was widely respected. The Macy’s that’s replaced it is a joke.
There are two big, related problems with this Macy’s: way too much wasted floor space, and not enough customers. There’s a chicken-​or-​the-​egg problem to this, but whatever the cause, it results in a negative spiral. It feels deserted and thus unpopular, so few customers come in, so it feels more deserted, so fewer customers come in.
First off, this place is too darn big. This location spans six floors when it could fit all the important items into two.
Half the floors are basically devoid of customers; the home section is almost always deserted. The gift wrap and cards section was completely empty and silent. It was strange and unpleasant. The non-​clothing floors are a waste of space and staff time, and that merchandise is just depreciating as it sits there. I wonder how they possibly make money off the home section. Perhaps they keep these sections to avoid the embarrassment of leasing part of the flagship Bön?
Clothing (mostly for women) is where the activity’s at, although even then it seems like they could trim it down and get by just fine.
There’s a concept in human psychology and economics, known as scarcity. People are drawn to things that seem high in demand and hard to find. Macy’s goes in the exact opposite direction, throwing out dozens of versions of thousands of different products. This means the selection is dizzying large but nothing in particular is that great.
The concept of scarcity also applies well to retail layouts. If you cram people into a small space it’ll seem popular; you’ll feel energized by everyone around you. When you have as much wasted space as Macy’s the place feels empty and deserted.
Given how expansive this place is and how few customers come in relative to the space, the atmosphere is lonely and rather depressing. It’s not a place you want to return to. Either cut down the floor space or find a way to attract customers; the two problems are related.
They’ve also got a lot of work to do on presentation. This place feels like a discount store. Brighter lighting would be a good start; this place feels kinda dingy. A remodel would help relieve the crusty atmosphere. And more tasteful racks — rather than the bargain-​bin wire racks — would help. Presenting products is an art and they need to take it more seriously. The only pretty thing about this Macy’s is the Christmas star outside. If only they applied that same delightful energy to their own products. Their staff could benefit from more enthusiasm as well.
Part of the reason you see so few customers is that Macy’s struggles to balance between the low-​end budget consumer and the high-​end luxury consumer. It doesn’t do either well. Things seem mismatched. Macy’s doesn’t have a unifying identity. What is Macy’s about? Why do you come here? Do you come here for the sales? For the high-​quality products? If they focused on one thing and did it well they’d be much more successful.