Lee’s Automotive

Updating my initial review as we recently took the truck they worked on into another shop and the new shop found that brake parts had been wrongly installed by Lee’s.
My boyfriend and I first brought our truck here for a tune-​up and oil change, and asked them to check the front brakes as they seemed to need work. Lee’s told us that we needed a new master cylinder and rear brake pads too. We agreed and they completed the work. Five minutes after we picked it up and drove away the truck started smoking and pulling to the side. We turned around and drove back and they told us the problem was the brake caliper and charged us another $ 300 to fix it, saying it was an unrelated problem. Really? I find it hard to believe that you were in there working on the brakes and yet suddenly the failure of a brake part immediately afterward is unrelated– not to mention the smoking and pulling! Why didn’t they notice the problem and inform us as part of the initial work? Additionally they basically held the car hostage when we questioned this and wouldn’t let us leave until we paid their extortionate bill of $ 1500. The whole experience made it clear that Lee’s was not a trustworthy place to have work done.

Good job, fair price, can’t ask more than that! Went in for maintenance as I was in the area for work, they fit me in and were helpful.

Fast, great service. Came for an emergency brake repair expecting it to take a full day and they ordered the needed parts and had it done within a couple of hours. Would recommend to anyone

Outstanding service! Thomas and Vladimir made the entire repair process worry-​free. Would definitely recommend Lee’s Automotive to friends and family!

These guys are so great!!! So nice! I do dumb stuff… like put on my child lock and think all my electric windows are broken. They come out — unclick the button — say «don’t push that button» — smile and send me on my way! Same thing with my engine light — they will plug it in and tell me to change my oil.
So sweet and nice.

Awesome! So satisfied. Very professional, good price, honest and knowledgeable.
Thank you, Robert.

We’ve used Lee’s Automotive for all our family’s car repairs for over ten years. They’ve been fair and professional each time. They’re also clear on which repairs are needed and which aren’t necessarily needed right away. I recommend them!

Lee’s Automotive is a gem. I’ve been going to Lee’s for nearly 25 years now, beginning with a hand-​me-​down Peugeot 504 diesel, followed by a Mazda 626 diesel, a Dodge Caravan, a Ford Ranger, and lastly a Volvo 850. They provided excellent care of all of them, even the diesels with their quirks and rarities. There was a time during which I mistakenly believed that the Volvo required specialty care, but after paying through the nose for service that only seemed to lead to more expensive repairs without end, we have brought even this car to Lee’s. Robert has nursed along this now elderly vehicle (18 years old and nearly a quarter million miles) in a very cost-​effective way. He’s honest about what needs to be done and what is discretionary, given the age and mileage. What strikes me is that he takes great pride in his work, and even more in the relationship with the customer. He would find it distasteful to simply milk a client because he could, an attitude that may be quite rare in this field (he has noted with distain cases where customers have been ripped off by other automotive establishments).
Eric

I took my 1999 Toyota Tacoma to Lee’s because they seemed to be just about the only shop around that would install parts the customer brought in. It is a VERY nice service that they offer considering it is substantially cheaper to order parts yourself.
Anyway, I brought in new parts — front suspension Toytec/​Eibach (brand new) coils that would be giving my truck a 3″ lift in the front end. Along with the coils I had them install new Bilstein 5100 shocks. I talked to Mike on the phone and explained what I was wanting them to do; he fit me right into his schedule. Talk about quick service. He told me to come on in and we’d see what he could do. I left the rig with him and 2 hours later he called me to come pick it up. He even cleaned and swapped the rubber boots that were on my factory shocks, WOW what a great deed!
But OOPS! I caught their mistake. He accidentally set the shocks to their highest lift setting when they were supposed to be at the stock setting (since the coil was adding the lift, not the shocks). Not a problem though, he told me to come in as soon as I called them the following morning. An hour later and I received a phone call saying my truck was ready to be picked up.
I came in to see my truck sitting out front. Mike apologized, but as did I for not being clear on how the shocks worked. Long story short we got it figured out and he installed the parts in the time that it was estimated to take.
An added bonus is he added in a 15% military discount. It’s great to see local businesses supporting the men and women of our Armed Forces!
I did not give 5 stars simply for the shock incident; if I wouldn’t have caught that then my upper ball joints & CVs would have surely been screwed in a matter of months.

Only take your car to Lee’s if you want to be CHEATED.
Awhile back, I had to replace my clutch on a 2002 sedan. I took my car to Lee’s, and for a hefty price, they seemed to do a fine job. However, only 10 months later, the clutch needed to be replaced AGAIN. Since the clutch was still under warranty, I didn’t think it would be a big problem, but once we got there, Lee’s put up a huge fight about replacing it, and blamed us for being poor drivers (even though I drove the car for 8 years without a single incident…). They refused to fix it for free, regardless of the warranty, and forced us to pay for the parts, which still turned out to be quite a big sum. Then, about a year later, the car started having the exact same problems, and turns out, the clutch needed to be replaced AGAIN. Obviously, we didn’t want Lee’s to ever touch my car again, so we took it somewhere else, and it has now been running perfectly ever since.

Great service and honest prices! I recently took my Toyota here for 30K service, after checking prices with a few shops, including the dealer. Lee’s quote was a bit lower and they are in my neighborhood. They ended up finishing my service ahead of schedule and they charged me less than the original quote. The savings was in labor/​parts that I would not have been able to verify, so I was impressed with their honesty. I ended up saving about 15% over the dealer and was very happy with the customer service from Lee’s.