KT Building Supply

Got our materials from KT Building Supply. Quartz countertop and granite island. The cabinets on island were also from there. Great prices and great quality. work with Qiwen, she is the best!

We have bought granite and other products from KT Building Supply since the year they opened and never failed to be treated like family, received invaluable advice and guidance on many houses. Wouldn’t shop anyplace else!

My husband and I were trying to decide on where to go since we were planning to remodel our kitchen. We had wanted to replace all our cabinets and counter top. He came here on his own. Told me how their lack of customer service was meaning, no greeting or acknowledgment that you had walked into their store.
In any case, he managed to talk to Ryan, and he gave some estimates since my husband brought pictures and measurements. Ryan gave an estimate quote, and my husband said he would need to shop around.
A few days later, Ryan actually contacted my husband, and was willing to go lower, and we thought it was a good deal since it was within what our budget was.
The following week, I had gone with my husband since he wanted me to pick the counter top, even though he picked a certain one. When we actually talked to Ryan again to let him know, there was a confusion since the cabinet color for the counter top area would be different than the above cabinets on the wall, which was why the estimate quote was cheaper.
Ryan was accommodating after we kept changing our minds, and of course, the price changed. Throughout that whole time, he was great at communicating to my husband whether a phone call or via email.
The project took 2 days. First group put cabinets and the other group did the counter tops.
Now, my irritation was when the first group came, they made a dent in our wall while bringing in the cabinets, and broke our water pipe… so, we had to shut the water off, which was hard to do since I have kids that need to do #1/​#2 all the time while these guys were working. My husband told Ryan about it. Not sure if there was a response for that, but I do have to admit that one of the workers did do a nice thing for us and gave a couple of gift cards, even though we didn’t expect that. We even bought a quick lunch for them since they did work all the way through despite this mishap without having a break, but that’s just us since we’re just nice. Unfortunately, my husband had to keep going to Lowe’s in order to try and fix the water pipe after this first group left, and I felt it wasted his time/​money.
The 2^nd group (2 workers) on the following day was supposed to show up at 11am, and my husband had contacted Ryan on basically what’s the hold up. They didn’t show up until noon. They worked for a few hours, and apparently needed a «lunch» break, which was fine. When I came home from picking up my kids on their Cub/​Girl Scout trip, I didn’t know that one of the workers was in the house, until my husband told me that he had asked him to come inside since he felt it was too cold since the other guy went to get some food. I didn’t get a view of the kitchen yet, but when I did, I was shocked to see him laying on our unfinished kitchen counter, falling asleep and snoring. I was appalled.
Even though my husband was nice to have him come inside, but sit your ass on the couch, NOT sprawled out on our kitchen counter where we put food, where we eat at or entertain guests. It was disgusting and so disrespectful and inappropriate!
My husband finally told him to get off after I was being completely annoyed, even though he should’ve said from the beginning. I was even telling my husband where the hell is the other guy? what’s taking him so long to get food? Did he cross the border or something?
Even though, the cabinets/​countertops were placed well (so far)… I can’t condone about how the workers did.
We emailed Ryan about these incidences, and even mentioned how now our wood floors are puffing or buckling due to the broken water pipe, and so the panels are unleveled, and with the guy laying on my counter top… it’s still disgusting. We showed him pictures, and requested a possible discount since everything seemed like an inconvenience.
Well, Ryan hasn’t emailed back and it’s been a few days, and this was the one who was so communicative in the beginning, but yeah, since they got our money, apparently they’re not wanting to redeem themselves in their business ethics (if there is one)
With that… I’m NEVER going to recommend people to this place.

I was very skeptical of KT Building Supply from the mixed reviews I read online. Our contractor recommended we try them out because of their unmatched price and quality. That is exactly what we got, a great product at an unbeatable price. We had received several bids for our cabinets and they were all 3 times the price as KT and the quality was nowhere near as good as KT. I was surprised to read reviews about bad customer service. Qiwen helped us sketch are kitchen and was excellent at her job. We paid for delivery for our cabinets and they arrived quickly and all in excellent condition. We made a few kitchen design changes and needed to return some product, they accepted are return and refunded are money no problem. If you are remodeling your kitchen on a budget KT is a must!

This is the most awful place. Their customer service is disgusting, they have no idea what they are talking about, and the owners employees need to realize that yelling at people who come in is extremely unacceptable.
I will never come here again, and everyone i know, will know how awful KT is.
So disappointed…

wow, I don’t know what happened with these bad reviews but my experience with KT was excellent, I had nothing with just a few measurements of my kitchen, Jaden the guy at front walked me through the showroom, showed me all he could offer in helping me remodel my kitchen. very honest of him to tell me that some granites of my choice are mostly for bathroom which I could have used for my kitchen. and yes, I found those I picked at the mall bathroom. installing happened quick and clean, although installers don’t speak good English but they know what they were doing. that’s all I asked for. in short, i’m going to them for next house I purchase

Got my quartz countertops & under mount sinks from KT as well as they installed it. Love the Usmanov quartz design & color. No other company had that design in quartz; they were all in granite. Wanted quartz because it is sealed and I wouldn’t have to do yearly maintenance on it like you do with granite. Replaced my kitchen, guest bathroom & master bathroom countertops and sinks.
Ryan was great to work with. The other employees had strong Asian accents which was a little difficult to understand sometimes. The price was fair and I would recommend them to others. Also, if you pay by check instead of credit card there is a discount too.

The worst customer service and people who works there have no idea about the measures and sizes plus all of that they don’t even speak English.

Their slogan should be «Once it’s installed, it’s your problem».
This place has a nice stockpile of products and some good prices. Even though this place has poor reviews we chose them because were were under a tight timeline and they could get out to install kitchen countertops within 2 weeks of purchase.
Our job was super simple, and the installers did what they could initially to make things work.
We looked it over with the installers there and there was a crack in one of them. Not just a crack in the slab but a crack in the piece they installed. There was 7 linear feet left over that was no problem at all.
Just as the installers were leaving we pointed it out to them. They started talking in Chinese and then said ‘Manufacturing defect’.
OK — I get that, but why is it my problem to pay for and solve? They installed it with a crack in it and were there to see how bad it was.
So KT’s solution to the problem? Grind the crack out. Not to replace or even epoxy it, but to grind it off. So they create a huge mess of dust, and left our counter top with a very uneven edge caused by an angle grinder. It looks like crap.
It needed to be replaced. I told them that. I went down and talked to Winnie. I never received a call back.

Did bath and kitchen counter tops with them. Excellent work, best price and great to work with. I would highly recommend them.

I came with a drawing along with measurements and asked for a quote. It was in person, so there’d be no confusion on price, color, style, etc. The gal who was helping me, drew a picture of the cabinets (3 total) for a bathroom vanity. She wrote down 2 prices, one for just the cabinets and one for the countertop. The cabinets were a good price, so I paid and lined up a delivery date. Because there was only 3 cabinets, she recommended I pick them up myself.
I came back a few days later with a Uhaul truck I had rented. I had my invoice and receipt from what I paid a few days earlier. The guy said, there was only 2 cabinets in this order. I explained that she wrote the price and had a drawing of 3 cabinets and said it was the total. He said sorry, but I didn’t pay enough money. If I wanted the 3^rd cabinets I would have to pay another $ 300.
It was very frustrating. I just spent $ 75 on a rental truck and now I have to pay an extra $ 300 because she wrote down the wrong price. I would have never purchased them if that was the «quote».
Stay far away from this place. Aside from the language barrier, they are hustlers you must watch out for. I would warn anyone to stay far far away from this place. They bait and switch and change their prices.

If Zero Stars was possible, I would give it. This company is impossible to work with. Customer Service? NON EXISTENT. Like have appointments cancelled at the last minute? We sure don’t, but that is what you can expect from this company. The granite that was installed throughout our home looks nice, but the entire back splash in our Kitchen is falling away from the wall, and they wont fix it. I would NEVER work with these people. The only reason we even have contact with them is because the builder of our home contracted through them. He has already sworn to never use them. It’s unfortunate that people like this exist in the business industry, and don’t get that the customer comes first.

We went here to get a granite vanity counter top because it was hard to find the bigger size counter top we needed in stock at the chain store.
KT has a nice selection for really good prices, even the custom ones are cheaper than the standard ones at the store. We also got some floor tiles that were really cheap.
The staff was friendly and efficient. I give them one star less because the granite was cut a quarter of an inch off, but luckily our contractor was able to take care of it.

Cabinets and Granite — really good deal.
We were in process of choosing a company to purchase cabinets and granite counters from, as well as have them installed. We had three bids and they were in a range from $ 12,000 to $ 28,000. The owner of home next door was doing a complete remodel and when done he asked if I wanted to a tour. The kitchen looked stunning and I asked who did the work. KT Buidling Supply he told me, I told him that we were looking to redo our kitchen. He asked me who we were considering. He shook his head and smiled and said «call KT, speak to Winnie and let her know you know me» The bid was for under $ 7,000! We hired them. I did the demo work and they arrived on Monday at 10AM. Cabinets were installed by 3PM. Next day they arrived and put in counters and sink. Work complete by 4PM. We looked at our kitchen in stunned disbelief. It looked great and for a great price too. What we learned is that many of the folks in town that do kitchen remodels buy their supplies from KT. If you want to pay a middleman — go to one of them. KT Crew is hard working and quick. English is second language — but they communicated just fine with us. One thing to be aware of — the self closing hinges break if you have family members that like to push cabinet doors close (you shouldnt do it!)
We are glad that our neighbor told us about KT.
Thanks KT for doing a super job at a very fair price.

I am very disappointed in KT Building I used them in March and recommended them to a friend. She had a problem with a sink they installed just two weeks after installation.. They refused to stand behind their work. Charged her for new sink and for labor to replace. She also had to pay plumber to come back. Winnie was very stubborn and refused to take responsibility for faulty product. I feel awful for recommending them and I won’t use them again or recommend them again.

These guys are FANTASTIC!!! They have installed cabinets AND granite in my house twice at a fraction of the price of other companies, and the work is beautiful! I would recommend them to anyone!

We just purchased granite COUNTER TOPS, not cabinets from KT, and were very pleased by the installation, and mostly by the price.
We searched for weeks for counter tops, and were depressed that they were out of our price range. After seeing their sign driving along the W. Seattle Bridge, we stopped in and were blown away by their prices.
Although you usually get what you pay for, in this case, we think we got more. The gentlemen who installed the counter tops didn’t speak English well, but they spoke well enough to understand what we needed.
The price we were quoted was what we paid, except for the additional things we requested while on site (an extra $ 80 worth or so).
They allowed us to both bring our own granite for certain rooms (like bathrooms), and purchase granite from them for installation.
Winnie was very professional and straightforward, and they have lots of samples in their showroom.
Would definitely recommend them.

Looks like the one star review came from a contractor who didn’t get to choose cabinets for his clients and who probably wasnt comfortable communicating with Chinese. We have two sets of these cabinets and are happy wit the quality. Let me go through the other reviewers complaints line by line.
Self closing drawer glids being difficult to attach? We didn’t have this problem, nor would any decent cabinet installer.
Yes, door hinges have to be unscrewed to remove the door. We didn’t have alignment issues and if we did it would be easy to fix. We didn’t have problem with cabinets not being square or with end panel blemishes.
We are picky, we had a top architect involved an a high end builder. Where KT is amazing both on price and quality is in their countertops. Selection is gettting better now especially with quartz and they now have square edge options.
~$ 30 a sf installed is impossible to beat. The large custom cut island they did for us came out perfectly. If you are a client be careful working with contractors because some don’t like working with the chinese shops and would much rather have you go through the old boy network. We converted our builder who also uses them now for bathroom vanities.
One nit is that KT had surprisingly good quality bamboo flooring, but now are no longer stocking due to warehouse space limiations. We’d like to get more of it somehow :) After 2 ½ years no problems with fading, finish, etc.

I will never use cabinets from this company again. The cabinets are the worst and the customer service isn’t much better.
My clients bought these cabinets because they thought they were getting good cabinets because they had plywood boxes and self closing hinges. By the time they paid me to install these cabinet and struggle with the poor quailty and fix the mistakes, they could have bought a better cabinet. I’ve installed other cabinets made in China which are much better.
Let me begin my list of complaints with the self closing draw glides. The alignment of the clip on the bottom for the drawer makes it very difficult to attach the drawer to glide. As with everything about these cabinets the attention to detail in there construction was lacking.
The door hinges aren’t much better. Unlike most cabinet hinges they had to be unscrewed to remove the door. No easy release button to remove the door. Once again the attention to detail in aligning the doors was lacking. Because the hinges are so bad it takes much longer to do.
The finished wood fronts are attached to the cabinet boxes with a locking cam system. Many of the pieces had gaps, tightening the cams sometimes helped, some wouldn’t tighen because they were bent. Some of the cabinets weren’t even square.
The finished ends panels had blemishes and were made of a different wood so they didn’t quite match the fronts.
The finish on the cabinets was very thin. One coat, maybe. I don’t think these cabinets will hold up very well in kitchen, because of the mosture, food and use.
If you don’t have any problems customer service is OK. In remodeling or construction there are always problems. KT isn’t very good at customer satisfaction. They do the least they can, then they stop.