Kline Galland Home

Very nice friendly place. It is very secure and well maintained. I love how many of the rooms (especially on second floor) have a great view of the lake. It is always spotless and clean. I stress clean in these reviews because I would want a clean place for my family if they had to be here for rehab and or living. You need a key card to get to the various floors; which is nice. Very friendly staff. Highly recommend for a good place for your loved ones.

My grandfather just died at KIine Galland. I am the durable power of attorney for him and have overseen his care for 2 years. He recently had surgery for bladder cancer that did not go well and he contracted pneumonia while he was in hospital. He could not eat or drink, but was given antibiotics to treat infection, blood transfusion and at my insistence a feeding tube was put in. Miraculously, he recovered and before he left the hospital he was able to swallow food and drink, looked way better and was responsive as he normally is for a person with Dementia. I was very hesitant because he was doing well and I didn’t want him to be neglected because he would eventually die. I asked if I took him there and he happened to get pneumonia again, could he get on antibiotics again and they said yes. There was talk of hospice care but I did not feel he was at this stage yet. I was told Kline Galland would be a good place to transition when needed. Several things happened over the past 9 days. When I brought him there I requested that he have a soft lap belt for his wheel chair because the last 2 facilities weren’t watching him and he got up and fell in each one and ended up in Harborview. They said they would order one. I also requested that he remain on a consistent dose of his medications including morphine given on a regular basis so that he would be comfortable. NOT, as needed since he cannot articulate pain and they weren’t going to be in his room ²⁴⁄₇ to check. I was very insistent on this. I was told this would happen. In the next several days I saw him again. I went directly to his room. I found him in there just lying in bed, wide awake with bright lights on and nothing to soothe him. No TV, no human being, etc. I was really disturbed and asked the nurses’ station about it. They did not seem to think that he could sit in a wheel chair, even though I asked for it, and told them that 2 weeks ago he WAS in a wheel chair at another nursing facility and was wheeled to the dining room with other patients and fed himself! No surprise, they didn’t order the lap belt and they didn’t have a tilted wheelchair, so even though I had requested it there was no way for him to be in one out by the nurses’ station around other people, getting stimulation, etc. Then I asked when he had had his morphine that day. They told me he hadn’t. It was 1pm. I was really upset and asked them why and they said because he wasn’t exhibiting signs of pain. I told them of course he is in pain, he has bladder cancer! I also reminded them that they are not in there ²⁴⁄₇ checking on him to see and he can’t articulate it when they do check on him. For the very first time, when I was there, he repeated the word «Ouch» over and over again. I reported this to them and told them he has never done this before and is obviously in a lot of pain. I then looked at the chart notes with the nurse regarding his medications and it showed that the doctor had discontinued those 2 days ago. I was shocked. I said why would he do that and not even tell me, give me a reason, ask my permission, etc. The nurse had no idea. I told her that was completely unacceptable and the doctor needed to call me. I also noticed that his chest was mildly congested and told them I wanted to make sure he wasn’t getting pneumonia again so I wanted a chest x-​ray and antibiotics given to him if he did have an infection. Two days later, doctor still had not called me. I get a call from the charge nurse saying hospice nurse told her not to do the x-​ray. I talked to this hospice nurse and told her the doctor had no right to take my Papa off meds without asking me. I confronted her telling charge nurse not to do an x-​ray when I requested one. She said she didn’t say it like that and then said how antibiotics can kill elderly people anyway. I reminded her a week earlier my Papa was rid of his pneumonia and asked her how he could leave the hospital with no infection, was eating food and responsive, to one week later at her facility he is laying there neglected, weak, won’t eat, won’t respond to them, and they’ve taken him off meds without my permission? I demanded that he go back to skilled nursing so he could be treated like a human. She said she would send me a form. I then talked to the social worker and shared my grievances. After listening she said she would talk to the nurse and call me right back. Minutes later, I get a call from that nurse saying my Papa died!!! This doctor did not have a right to take him off meds without asking me! I even had to call the funeral home to come get him. They then called Kline Galland because that was procedure before they pick him up. I sat there for 45 min. waiting and and finally the funeral home called me and said Kline Galland would not return their calls. I was horrified and marched down there and demanded they call them back. This talk about «comfort care» is a joke. They should be ashamed of themselves for treating my Papa this way.