Jorve Roofing

I live in a duplex… 2 units. Had an IB system installed by Jorve. Have had NUMEROUS issues with problems related to poor installation, no service to remedy problems and not honoring a lifetime warranty. No one at this «new» Jorve (Guardian Roofing bought name) will address matters brought to their attention.
The end result for my neighbor and me clearly is a new roof which should have lasted a lifetime. I have no knowledge of your financial status but this seems to be an unnecessary expense when the job should have been done correctly. READ: I will have a difficult time paying for the mistakes of others.
Reviewing other comments and complaints makes me wonder if a class action lawsuit is in order.

This company was purchased by Guardian Roofing, which is still using the Jorve name but refuses to honor the warranty for an expensive roofing job done nine years ago and done technically incorrectly. It doesn’t seem proper that the new owner can acquire the good will (what there was of it) but not the liabilities.
P. S. — Guardian responded by saying it did not purchase Jorve. Maybe so, but Guardian acquired in some fashion the Jorve name and is using it without honoring the warranties. Second, Guardian stated my house did not have water damage. Utterly false. The soffit is stained from the leak and when one stepped on the proper, swollen wet spot on the roof, water actually dripped steadily from the soffit below. June 17, 2015

DO NOT USE THIS COMPANY!
We had a project done by Jorve for over thirty thousand dollars some years ago. They were not the cheapest but they had been in business for a long time in the area and came well recommended with a very strong lifetime warranty. Fast forward to last Summer and we developed a problem and a leak with area they built. No problem, we have a warranty, we thought. WRONG. We contacted them immediately but they kept putting us off. Finally, last fall they gave us a contract for a repair for a few hundred dollars. I was a little put off by having to pay anything as we had a warranty with them that should have covered that.
They cashed our 50% deposit check but then failed to get back to us when we asked them to come and get the work done. We were contacted by Kevin, who said that I would now have to pay for the glass portion of the skylight as it wasn’t part of the original contract. I called the skylight manufacturer myself and they found the original invoice and told me that it WAS part of the original order. Then they said that the skylight was out of warranty. I referred to my warranty paperwork that JORVE provided at the time of the project completion and it said the skylight had a 10 year warranty it had not been 10 years since we had the skylight put in. They said that they gave me the wrong warranty.
Further, they now wanted three times as much money as the contract we had both signed. Then Kevin told me that they are not the same Jorve anymore so they don’t have to honor the warranty, or agreements, or deposits. So despite having the same address, the same website, warranty, logo, and address, they are technically a different company, Jorve LLC.
Its now been 8 months since we contacted them about this and they are not amenable to honoring either the warranty they gave us or the contract they signed last fall. Very bad business playing shell game. CUSTOMERS BEWARE!

After months of trying to resolve this, I was finally put in touch with Kevin, the production manager. He canceled the previous invoice for $ 700 and apologized saying that it was not a 2 person job and that there was no reason to charge that much. This was great.
However, since it’s now been 4 months since the original plastic patch, our roof started leaking again from the same spot. So, I thanked him for righting the invoice but explained that we still need a permanent fix under our warranty. Kevin told me that Jorve Corporation no longer exists and is under new management and that my warranty is void. I looked it up with the WA Secretary of State and Jorve Corporation is definitely still incorporated in the state of Washington and has been since 1986. They may be under new management but my warranty is with the «Jorve Corporation» not with management. Kevin told me that he would send his guys out to look at it and see what we are dealing with and if it’s a small scale job then they will fix it for free. I told him my warranty doesn’t say anything about job scale, but he got very defensive and brought back up the invoice saying that he was the one who made that right for me. I can sympathize with organizational changes being difficult but Jorve Corp is still around and whoever is running the organization has the obligation to honor warranties.
Watch out folks! Don’t let them tell you your warranty is void! Check out
, it’s the Washington Secretary of State’s list of corporate filings.

BEWARE of «Jorve Roofing». The Jorve name was sold on or about the first of January. The new owner will not recognize the «lifetime warranty» commitments of the original company despite the website continuing to highlight the «over 20 years of service» under the Jorve name. We had work done 9 months ago and are now experiencing a leak at the same location. The new «Jorve» is saying that’s not their problem – they simply purchased the Jorve name, not their warranty obligations.

This was several years ago but echoes a few other reviews here. Had a house with a leaking roof. Had several estimates. Three contractors said the roof could be repaired. Jorve said the entire roof had to be replaced. It was repaired and was fine. Maybe best to call someone else if you only have a leak in your roof.

After the storm on October 26, the roof of our addition started to leak. We’d heard Jorve ads, and their webpage says «quality skylights,» (we have skylights) so we called. We were told they could not come out for a week and a half. We waited, it continued to rain, and water continuously dripped down into the room. On the day of the appointment (we changed work schedules to be here) we got a call saying they «no longer serviced our area,» so wouldn’t be coming. Now we have to scramble to try to find another roofing company that is accustomed to working with skylights and can hopefully come out soon. No apology from Jorve. Conclusion: An inconsiderate company that treats people poorly. …We consider ourselves spared.

We’re new to the neighborhood that Jorve is located in, but always pass them going to and from work. My boyfriend and I finally decided to check them out and see what services they offer and boy is it a lot! Although they do a bit of everything, they truly take their time with each service. Our first project: getting some shingles to supplement our flooring we were laying down ourselves. Yes, an odd request, but employee Jacob said not a problem and offered us a few that they no longer needed. The shingles did the job for our do-​it-​yourself project and the positive service we got will make us use them again in the future. Great neighborhood company!

If I could give a negative 100 for this review I would. They recently did a large job for us and it was the most awful, tear jerking, hair pulling experience of my life. And sadly I am not just saying that for dramatic effect. There were times when relationships around me were tested because of some of the crap they pulled. They have zero integrity and ethics, customer service skills, business sense, or ability to do the job they set out to do. Almost 60 grand later (plus having to have a number of other contractors come in after their disaster) and it still looks poorly done. Our 3 week job turned into a 3 month job. I have a novel to write and warnings to heed and if you for a millisecond think of hiring Jorve I implore you to send me a private message. I will send you as many details as you need to show you that they ARE NOT the company to hire for your roofing job. Seriously, I will even let you see the poor detailing on my own home. That is how passionate I am about them not screwing over another homeowner. AND if you are unfortunate enough to have already signed a contract with them DO NOT WORK WITH CHAD.
Now– they have one or two gems who work there and who try to stand by their product/​company (and in the end at billing time stood by their mistakes — but who wants to live with poor detailing and mistakes?). We have concluded that they have zero experience with modern homes and detailing. They may be able to slap a shingle on but dealing with modern homes, metal work, and that fine eye for detail is NOT their forte. They should not have taken our project on and if you own a modern home this review is 100% for you. But what it comes down to was not only was the work not what the quality they claimed but really the process and communication was too painful to not say something to other potential customers.

We had a roof leak which damaged our ceiling. we had a handyman and our home inspector look at it first. The handyman had a lot of ideas of what could be wrong and gave us an estimate around 120 $ to get all new flashing and tar near the vent where the leak was situated. A home inspector we called for a consult very clearly told us the shingles needed to be cut back a little and moss removed and we should be fine, no major work needed. looking for roofers online, i tried Jorve on a whim.
i contacted Jorve to get a roofers opinion and to try and decide between handyman and home inspectors recommendations as they were vastly different. it was easy to call them and set up an appointment. Our roof wasn’t currently leaking so i got scheduled a few days out instead of same/​next day — which worked better for me.
The rep — Norm arrived on time, quickly assessed the situation, went out on the roof and came back with the exact same recommendation that the inspector had given us. On his trip there, he even cleaned out all the moss. He came down to let us know that all that was needed was some caulking, which he said he could do right away — for FREE. Yes, not only came in with the right recommendation, did not try to sell us any fancy stuff, acknowledged we had a pretty good roof, but some things could have been done better. I have so much respect for this company and their ethics and professionalism. The home inspector is a well reputed guy, and the fact that Jorve didn’t suggest one thing more than the inspector helped me assess that they were spot on with their evaluation.
All he said when i offered to tip him was– no thanks, all we would like is for you to think of us when you have a roofing need. (even though i tried to get him to accept something– he didn’t). Just left me his card, caulked the small gap and was on his way. I would recommend this company to anyone looking for a roofer. At least give them a call and have them give you an estimate– you might be pleasantly surprised (and save a some money). Highly recommended!

DO NOT CALL JORVE TO REPAIR YOUR ROOF! They are only interested in selling you a whole new roof. The guy came out to our 5 year old home to check on a small leak we had and told us we needed a whole new $ 35,000 roof! Really? Two other companies gave us a bid for $ 2500 to $ 3000 to fix a small piece of flashing and fix the damaged dry wall from the leak inside the home. Really a whole new roof for $ 35,000 Jorve? You should feel ashamed of your company for being lyers. The roof was fixed for $ 2700 and no leaks Jorve! This company is a sham. If you want a great honest roof repair company call Belfor Property Restoration. By he way, Belfor told us our roof was in perfect condition other than the flashing and said it should last us another 30 years!
DO NOT CALL JORVE!

We had Jorve come out to take a look at the windows in our building a few months ago. Their sales guy was friendly enough, he seemed interested in the job, and he said he should have an estimate for us the following week. I called him at the end of the following week to check in and he said the same thing — that he would send the estimate the following week. So… I waited two weeks this time and followed up by phone again. And surprise, surprise! He said the very same thing AGAIN — that he didn’t have time to get to it but it should be ready the following week. This time I waited about three more weeks and sent him an email. He responded a couple of days later and this is all he wrote: «I’ll reprint it and send again.» Huh? I did finally receive the estimate after more than two months of waiting and getting the run around, but he didn’t apologize or offer to explain anything about the type of windows they were recommending or the cost per window. It just contained the total cost for the job and almost no other details. And he has never followed up since then so I’m guessing they don’t need the work!
By contrast, I contacted three other companies who sent their bids to us within a week after meeting with me AND provided a detailed explanation of their products, services, warranties, etc. They’ve followed up a couple of times with answers to questions and have been very professional about the whole thing, which is how it should be when you’re thinking about spending such a large amount of money.
With customer service like Jorve’s, I’m surprised they’re still in business! If it was that difficult getting a bid from them, it doesn’t bode well for how they would handle the actual work or any problems along the way.

I am writing this review not having Jorve replace my roof. My review is in regards to the estimate that I have received. After taking up much of my time meeting with a Jorve rep twice, I finally received my bid. It was 3 times as much as who I later went with to replace my roof. It was a thorough estimate, but they were wanting to do unnecessary work. For example, creating venting on a room that doesn’t even connect to the attic. Much of the conversation in the initial meeting also revolved around how much money my husband and I make, leading us to believe part of the first meeting was to size us up for how much we could pay.
I understand that they give a lifetime warranty, but the prices are outrageous. (One could say through the roof!)
If you have a ton of money to spend getting a really expensive roof and a ton of spare time on your hands to go through two very long meetings about the bid, then go with Jorve. Otherwise, there are cheaper people out there who won’t waste your time and will still do quality work.
(See my other reviews for who I hired for my roof)

Rude!!! Highly offended that I did not instantly hire them. Treated me as if I were an idiot. Called them for an emergency and they refused to come to assess. Used another company which seems to have gone out of business that was great.

I had Jorve out to give me an estimate to replace our townhouse roof. They were prompt in giving me an estimate, BUT I had told them that I would only be replacing my half, as my neighbor did not want to re-​roof right now. They came back with only an estimate for the entire roof. I called to ask for a corrected estimate, even told them that I would definitely be working with them. The estimator failed to make the agreed-​upon meeting time. When I called him, he apologized and we made another appointment — which he ALSO missed! I guess they didn’t want our business. But it would have been more professional to tell me that up front, rather than wasting about a month of my time.

Had these guys come out and do an estimate for our roof, that wasn’t leaking but was approaching the point where it really should be redone, due to age and multiple layers. The gentleman that came out was very condescending, treating us like children and making assumptions about what we would and wouldn’t be able to afford. He pinpointed several other things that «needed to be done:» deck, gutters, skylights. He made an appointment with us to come back out and review the estimate in person. I called back, a few days in advance, needing to cancel that appointment and asked for the estimate to be sent to me either by email or mail. I did not receive a return phone call. I called back the day before, to be sure that he had gotten my message. This time, I left a message with the receptionist, but several days later, still have not received a call back. We have since had other estimates done, by respectful courteous estimators. I would not waste my time with this company.

I had what appeared to be an intermittent leak originating around my chimney that resulted in a little ceiling stain after an unusually heavy rain. I called Jorve for the repair and was quite specific that that’s what I wanted. The rep arrived and not once did he acknowledge my wish for a repair. Around the house he went with a tape and next I knew, I had a $ 14k estimate for a new roof. I called a reputable competitor who arrived, stated that I was no where near needing a new roof, and fixed the leak around the chimney for under $ 500. I’ve seen Jorve’s new roof installation work and it’s very good. I won’t call them when I’m due for that because of this episode.

Workmanship by Jorve was great — repaired a hole in our roof after we did our own demo on an old chimney.
However, the verbal quote we got was for 1 – 2 hours, the guy worked for 1.25 hours, we live 10 minutes from Jorve office, so their travel time was very quick. We got the bill & were surprised to find that we were billed for 3.5 hours. A major monetary difference from 2 hours…
We were misled & felt taken advantage of. Customer service was bad when dealing with this. Our contact didn’t get it that he told us one thing & did another. I don’t doubt their guys worked hard on this project, but the difference in paying for 2 hours ($ 455) and 3.5 hours ($ 567) is significant. We would have reconsidered how to budget this project & investigated what we could’ve done to make it cheaper.
Advice to future customers is to note workers’ names — when they come & when they leave.
Also, get a *complete* estimate in writing that includes all costs — otherwise they’ll leave things out & surprise you with it later. i’m sure it’s not uncommon, but Jorve is NOT an exception.

Excellent expreience! We moved into a different house last year. The previous owners had Jorve do the roofing. During the Nov rain in 2007 we experienced some leaking in the roof. This is a mission style house, no attic, so leaks show right away.
I called Jorve yesterday, they came out to access the situation yesterday and today came to repair the roof. All under warranty no questions asked.
I was absolutely flabberghasted by the level of service and professionalism.
I would definitely recommend them to others.