Jiffy Lube

I have taken our car here for sometime. It’s the normal hard sell where they try and scare you that the air filter needs changing right away. I can understand this, the up-​sell is their business model.
But on our recently visit they overfilled the oil by at least a quart. When I brought it back to get it removed they made a bunch of excuses eventually fixing their error. They have one job and that is to change the oil in my car and they can’t do that right. Jiffy Lube needs to train their techs better.
Overfilling the oil is very hard on an engine, I can only imagine how many times it’s happened before without me knowing.

I wanted to add a follow-​up. I reached out to «guest services» at Jiffy Lube as requested in the reply to my original post and more than 2 weeks later I have heard nothing back. I also wanted to add that when I got home the day of my visit to Jiffy-​Lube, my husband noticed that the coupon I’d been given as a consolation prize for being turned away had expired 3 months earlier! Major major fail, Jiffy Lube. Customers beware.

They did a good job for me in the past at this location so I was unprepared for what happened yesterday. First off, the way the waiting customers were treated made me uneasy, and I suspected some high pressure bait and switch, while I was being sweet talked and B. S’d at the same time. When my turn came just to talk to person there, they already had my car in bay and were getting ready to go over it, without my express permission. Finally, a man called me up to the window and asked if I had, had that truck in before, because there was no record of it in their computer. I had an oil change on that same vehicle there a little over a year ago, but there was no record in the computer? The attitude of the man I spoke to was aggressive. I said that there was a sticker (decal) on the windshield put there at the last oil change. He told me that there was none. I went out to show him the decal, and discovered that it had been removed! He claimed not to know anything about it’s removal. The decal was removed by someone there at Jiffy Lube for certain. I was lied to blatantly. I immediately left and will not come back. I have told others in Ballard already, warning them to stay away from that Jiffy Lube.

I was in challenge situation last Sunday and needed some assistance with a brake light replacement on my car. Stopped by Jiffy lube in Ballard and Federico Velasco came to the rescue. He took care of it and wouldn’t except any money. I even offered to get him coffee. He turned it down. Thank you! Great costumer service.

Wham, bam, thank you ma’am. Probably the fastest oil change I’ve had in a couple years: pulled in with no cars ahead of me, left about 20 minutes later with the usual oil change and new filter, and no pressure to buy new wipers or an air filter.
Thanks, Jiffy Lube!

The fastest oil change I’ve ever had and it was on a Saturday when it typically takes forever!!!

The gentleman I talked to was nice but I find it quite ridiculous for them to have only two people on staff on a sunny Sunday afternoon. He quoted my time as over an hour wait just to get in despite the fact that there are only two cars in front of me.

Jiffy Lube helped me out with getting new wipers and they also put them on for me during very bad weather. Mine were all messed up– bent and damaged in a rain storm.
I know I looked clueless pulling up there but I just couldn’t fix them myself– they were beyond repair– and it was pouring outside.
The guys were very nice to me and the service was quick.

I have taken my car to Jiffy Lube for oil changes, etc. since I purchased it in 2003, and I have generally been pleased with their service. However, my last visit revealed what others have said about this location.
I was treated with contempt for being unable to change my front headlight (although I explained that one of the parts was stuck, and I spent over an hour trying to remove it). The employee talked down to me about this, about how simple it is to change a headlight. I felt belittled, and when he informed me that my serpentine belt needed to be replaced, I decided to take my business elsewhere.
My local mechanic not only spent several hours inspecting my car, but also carefully explained each needed repair (things I would have missed had I kept going to Jiffy Lube!) I am very glad that my car will be well cared for in the future, and that my local mechanic treats me with respect, even if I don’t know everything about my car.

$ 40 upgrade charge from basic oil to synthetic oil for 2005 Subaru Outback, and for some reason this info is very hard to find. Maybe the attendant will put in a code and give a $ 10 discount.
1. Call up Ballard Jiffy Lube, ask for price for oil change with synthetic oil
2. Purchase Groupon for $ 45 oil change.
3. Go to Ballard Jiffy Lube
4. Have Jiffy Lube employee show me price of more than $ 20 over what I was quoted on the phone.
5. Get annoyed with Jiffy Lube employee, he offers to knock off $ 10
6. Get so pissed off, I find the manager, remind him that I chatted on the phone and demand that I get the price that he gave me over the phone.
7. The manager explains that I need to look at the computer with him.
8. I say I don’t need to look at your computer, just give me the price you quoted over the phone.
9. Guy finds I’m low on coolant. I actually agree to paying $ 4.99 for him to add less than a pint. Note, no stars deducted for this convenience… but for those mathematically inclined, adding distilled water from ⁵⁰⁄₅₀ mixture to 46.8%/53.1%…which would be negligible)
10. I read my groupon and it’s not valid for 24 hours after purchase… damn that was my bad, so I upgrade from 1 star to 2 stars.

Came here because of a deal in Groupon and was extremely pleased with the service and the friendly staff!

Dear Jiffy Lube,
Although I appreciate you responding to my Unilocal review; I believe you did not fully understand my review. My discrepancy is not with the wait time. I am happy to wait when needed but during this particular visit the staff were clearly trying to talk me out of waiting. When I asked if I should come back they said it will be busy then too… even though while I was speaking with him there were only 2 cars being worked on and many employees on site. It really comes down to service rather than time.

What a joke. A garage called Jiffy Lube and a simple oil change and liquid check takes TWO HOURS. Open bays and our car sitting and waiting for someone to come take care of it for an hour and a half before FINALLY getting in.
The customer service was decent — friendly faces, and no sleazy advantages taken in up-​selling. Just not enough to salvage that absurd wait time for a simple oil change. I’ve never experienced a longer wait time at a garage (counting an overhaul on my brakes). If you’ve got the time, go ahead and take the chance — but I certainly won’t again.

Ive been going to this location regularly after having a bad experience at the Wallingford location.
I bring both of our cars here and have always had great experiences. I am lucky enough to be able to go during slow times so I have always felt very well taken care of.
Service for me has been consistent and timely and polite.
I am surprised by some of the negative reviews but Ive worked customer service and realize that some customers are never satisfied.

I’ve been coming here for years and years. I have always had good experiences here. IF there are things they recommend in addition to the oil change (air filter, windshield wipers, etc) I feel NO pressure to buy them. I trust their recommendations on my old (’97!) beater. Always friendly and fast, plus they vacuum! I’ll be back again, but proooobably months overdue.

I’m shocked to see the negative reviews about this place. I went in today to get my oil changed and had a wonderful experience. I had a 2 year old with me today, and they were extremely accommodating and friendly. We even had a coffee spill in the lobby, and they cleaned it up while smiling.
I had help from Grant, Steven (who was wearing a shirt that said Brandon, we had a good laugh about that when he introduced himself) and Tommy. They pointed out two belts in my car that were cracked and fraying and needed to be replaced. Tommy took the time to show me exactly what the belts looked like and even worked on the price with me to make things a lot more affordable. They were running a few holiday specials, and I was so satisfied with how they handled everything.
They even took the time to vacuum my car afterward, which was a really nice touch. I would definitely recommend going here. They are thorough, thoughtful and quick! I’m not sure about these other negative reviews — if they are true and honest reviews, these guys must have really cleaned up their act and taken the feedback to heart! I think that’s something to respect in a business and manager.
Thank you!

An oil change place should be able to successfully change oil — and they nearly trashed our car.
But after that they made it right. So I’m adding a star for customer service.
We were refunded our money and given a bunch of stuff on the house. Because of this, our car actually runs quite smooth right now.
But I still can’t recommend this place because of our original experience.

If you need an oil change you should avoid this place like the plague. I recently had an oil change here and the oil was overfilled, spilling all over my spark plugs and getting into my intake manifold. My car is now in the shop and wont stay on and I’m looking at hundreds of dollars in repairs. I’ve called Jiffy Lube multiple times and they don’t call back when they say they will, they said that they’d send someone to inspect my vehicle and that never happened, and I know that they’re just giving me the run-​around until I have to pay for the damage they did out of my own pocket.
Do not trust your car to these people!

I was told that an oil change would take 35 minutes, was shown into the waiting room and sat for 20 without anyone talking to me.
I listened to an upset customer be upsold after the clerk told him they purge all records after a year so he couldn’t answer questions about when services that had previously been performed on his vehicle. A male customer came in after 20 minutes after I was waiting and was quickly helped and evaluated. No one had even evaluated my car yet! Were these guys just dumb or was I discriminated against because I am a woman (with no hair)!?
Whatever the reason, I do not recommend you waste your time and money at this Jiffy Lube location. I am taking my business elsewhere.

I had a wire for one of my headlights come loose and so I pulled into the first automotive shop that I saw, Jiffy Lube, to see if they could help me. They couldn’t fix it for me, but the guy was extremely welcoming and told me where I could go to have it fixed. He even crawled under my car to tuck the wire in for me so it wouldn’t continue to drag! The staff also seemed to work well as a team.
I’ll remember them when I need my oil changed!