Jiffy Lube

I came in for my regular oil change yesterday, and these guys were fast, honest and let me know that I will need an engine flush next time. Great Saturday crew and no line in the middle of the afternoon. Thank u!!!

If you have older parents or grandparents, go with them here. My 62 year old Filipino mother in law went in for a standard oil change in Dec 2015. They up-​sold her to the Premium service at $ 63. The Ford dealer is $ 45. Then add in cost for oil, then they told her she needed to get a fuel filter for $ 68 (top brands AC Delco are $ 18) and an air filter for $ 28 (top brand Fram is $ 7) The total they charged her for an oil change was $ 175 after tax. Unacceptable!
I called and spoke to the «manager» Oscar and his only explanation of the cost for an oil change is that ‘it is in line with what they want to charge and that because they told her the cost and she signed off, there’s nothing they will do.’ I tried to reason a little with Oscar, I asked how do you charge $ 28 for an air filter when they’re under $ 10. He said we have to charge for install and disposal. I said you lift a cap, take out old filter, lay in new filter, throw old filter in trash. Pretty easy.
If you tell an older person (especially a foreigner) that an oil change is $ 300, their fanurgal filter is $ 199 and their snorkel is plugged and thats $ 500, they believe you and of course will sign off! It doesn’t make it right!
I am all for a business making profit and they should but taking advantage of the elderly is high way robbery and I hope no one goes to this location!!!

These guys were extremely helpful and made sure I knew exactly what was going on with my car. Enrique is with out a doubt the best car expert I’ve ever encountered. Thanks so much!

Early morning oil change on a Saturday morning. First and only person at this location, lol. Kind of hidden if u arent looking for it. Im guessing this is the reason. Not sure just how much these guys really know about cars under the hood based on their statements about their «inspection», but since i was the only customer service went fairly quickly. The waiting area is pretty typical, cold, no tv, 4 magazines and smells of oil, lol. They do try to upsell which is a pain. Vacuumed out my car and cleaned the windshield as part of the service. Overall not a bad experience.

Well 1^st off I’d like to say that there new General Manager Shane was amazing. I’ve visited this location in the past and it had been a let down. But this place seems to have really gotten there stuff together and turned around this Jiffy Lube. You could see the employees following Shane’s leadership all the way thru each cars service. He went over the inspection with detail unlike other times I’ve visited with different staff. And there was no pressure at all. I ended up doing 300 $ worth of services and I can feel the difference my cars running great! It took a little bit to do the service but i was 4^th in line so thats to be expected. His crew even said Goodbye! Made me feel at home. And I highly recommend visiting this location. It’s a different feel now. GREAT SERVICE. Thanks guys

Was not happy with service. They said my vehicle required synthetic oil. I checked my manual and it said otherwise. I confronted them about it but he said there was nothing they could do. I said you can refund me the money. The oil change was $ 100. I called corporate and got a full refund. It took several days to get to this point. In addition if you have an all-​wheel-​drive vehicle like my RAV4 it is automatically twice the cost.
I will not use Jiffy Lube again.

I went to get an oil change on a Sunday afternoon and there was definitely something not right about what was going on at this Jiffy Lube. Just needing the simple $ 29.99 oil change I was told that was no longer available even though it was clearly on the sign and two banners over the bays.
Then as I was leaving since I apparently couldn’t get an oil change another car that seemed to be friends with the workers pulled in and was helped immediately. The owner should be concerned there is something going on here. I’m pretty sure the employees are scamming the place.

Not three blocks from their shop after an oil change my low tire pressure warning came on. Returned to have them fix it as the car starts smoking! So while my tire pressure was supposedly being fixed I started looking for what was smoking. Opening the hood I could see oil on the air filter box, intake manifold cover, exhaust manifold, frame cross member, and under body plastic shields. The manager wiped the upper areas and said it was unavoidable that the oil got on the exhaust manifold and shield. I had to reach down between the radiator and exhaust and wipe up a bunch of oil with my hand. Only then did the manager attempt to clean it up! Stopped at the grocery store on the way home and the car left a nice puddle of oil, and the tire warning system has yet to stop its warning. Car is a 2013 never smoked nor leaked, now using a drip pan in driveway when I park. All this for $ 68.97!!!

It shouldn’t be called Jiffy Lube when it’s a 35 – 45 minute wait before they can get to your car. They only had one vehicle in the right bay. The left bay was empty.

They went above and beyond, even vacuumed out my car and wash the windows. They also did it in less than 30 mins.

I brought my 2008 Dodge Dakota 4×4 to this location for a complete work over, oil change, radiator and transmission flush and fluid top off. First they tell me it would be a 30 minute wait and I’m OK with that. Next they put on the wrong oil filter after I brought in my own and also my own oil since my truck is high miles. Then they don’t even flush my radiator. The manager of the day breaks my electric driver side window motor while rolling the window down, cracking the window in the process and tries to say it was already like that when I drove up… BULLSHIT ! To make matters worse they did not even wash my windows or vacuum even after I asked for it to be done. I will be taking my truck to the Dodge dealer from now on. This place is crappy service run by high school drop outs who can barely read let alone drive and they all have poor people skills to boot with the bad attitude to match. Folks please avoid this location like the plague and take your car/​truck/​suv/​van to any other Jiffy Lube or to you vehicles brand dealer for service. AGAIN DO NOT GO TO THIS LOCATION or you’ll be sorry you did.

I Just had my car serviced by Shedrick and his crew, it was 5:30 PM on a Monday and an awesome experience. I had just driven across the country from Philly and desperately needed an oil change, I usually take my car to the mechanic. Right away the staff were polite and helpful. Shedrick reassured me that it would be quick, he explained everything to me, and to top it off he vacuumed and cleaned my windows. It was so unexpected (my car was filthy) I would recommend this location to anyone who has just driven 3000 miles and would appreciate a good convo and great service! Thanks guys!

I will agree with other reviewers that they do try to upsell. This can be confusing for those of us who don’t have a great knowledge of cars. It can be hard to determine what is really necessary or not. This is a Jiffy Lube thing though — not a location specific thing.
I’m going to give them 5 stars for 2 reasons. One… these guys are always polite, helpful and quick. Two… I have a brother dying of cancer. I had just been given his «3 months to live» diagnosis. Needless to say, I was a bit of a mess. I had an appointment in another city the next morning and my tires were low on air. This is something my brother usually does for me. I dropped by on the way home and asked how much it would cost to fill my tires. The guy happily said «nothing…feel free to go have a coffee and we will get this done for you». In my sadness lately, I also have let the car get a bit dirty. They said «hey should we vacuum for you?». This meant so much, because I just haven’t had the energy to do it and it has been bugging me.
I think so many businesses have forgotten simple customer service. You never know what someone is going through. These guys had no idea what I was going through. Their simple act of being kind made my day. So thanks guys! Keep up the good work!

I haven’t been to a quicky-​lube in a long time, but recently moved, haven’t found a new shop yet and needed an oil change sooner rather than later. Oil changes were cheaper at my old shop, but my oil change here was just what I wanted… quick, straightforward, no in-​your-​face upsell, and no appointment needed. Shedrick and Alan were on duty and were courteous and professional.
UPDATE: A couple of weeks after my service, I saw that my car was leaking oil. I took it back and asked that they check the plug, which they tightened, and said to bring it back if there was still a problem. That visit didn’t make any difference to the leak, so I took time off work to take it to my mechanic across town. Half hour later, he told me that the filter was loose. No charge for the «repair» thankfully, but you’re telling me that a lube place doesn’t know the proper level of tightening for an oil filter? Really disappointed at the waste of my time, and will go back to making a weekday appointment with my mechanic for my oil changes… in the end, crossing town is less inconvenient than dealing with mistakes.

Excellent customer service. I was the first car that arrived on a Saturday morning. Both guys were very polite and efficient. I got the Signature Oil Change and both my windshield wipers changed out. They vacuumed my car and I was extremely satisfied. Highly recommend.

Fast and efficient but left oil hand prints on inner driver’s door handle. Brake and gas pedals were also oily and slippery – which isn’t safe for driving with. But nice people nonetheless.

Early mornings are the best.

Pulled in and the man urged me to hurry. I said I had a couple of questions, like how much? He said for the higher grade, about $ 70! Seems like a couple years ago, Jiffy Lubes were around $ 39. But hey, gas is up so… probably oil, too. Well the bill for the oil came to $ 112. No one checked with me beforehand. When I said something to the guy ringing me up, he said, «I wish he wouldn’t give quotes.» on top of this, I was rushed to settle the bill and sign it before I could see it. Quite frankly, I felt this was sleazy operation. When I settled my higher than quoted bill, there wasn’t even a «thank you.» i won’t be going back.

I used to do my own oil changes and minor maintenance, but not having a garage eliminated those days. Since moving to Seattle, Jiffy Lube has taken great care of my car and the folks at this location never let me down.
I get coupons via email and since I only change my oil every 5K miles, the timing of the more valuable $ 15 off and 25% off coupons is usually perfect. The staff is friendly, but the best part is that it’s a no-​pressure environment. They explain the services I want and then go through the scheduled services to see if I want to add anything. If I say no, it ends there and I like that because some shops try the scare tactics of what «could» happen if you don’t do this or that even if you know you don’t need the service.
The shop is clean, the staff is professional and knowledgeable, and I’m in and out in a decent amount of time. I wish the prices were a little lower, but who doesn’t! They also have top-​off service between visits; this is at all locations, but I can honestly say I’ve only been reminded of it at this one.
Keep up the good work fellas… and ladies! I’m all about being PC. =)

These guys are friendly and fast, but I’m writing this review to talk about the «upsell» that feels more like a scam.
I’ll admit up front that I’m bitter because at age sixteen, during my first oil change, I was tricked into buying a brand new air filter for my brand new car. The guy brought my semi-​dusty filter out into the lobby where I was waiting, and with a concerned look asked me if I wanted them to replace it. I had no idea what a «bad» air filter should look like, and I certainly didn’t have the smarts to ask them the right questions. But that was at the Jiffy Lube in Federal Way, and I’m talking now about the one in Shoreline…
The first time I had my oil changed there, the guy told me the really nice oil was the same price (today only!) as the cheap stuff. Sounded like a good deal to me so I said «sure!» and went on my merry way. The second time I went there, he brought me over to a screen on his computer that showed a set of «oil choices» and told me «You’ve been using the really nice stuff so you probably want to do that again». My scam radar went *ding ding ding* and I pointed at the cheapest one and asked for that. He pushed me into getting the next level up, and I reluctantly agreed because I was proud of myself for supposedly outsmarting them. Got back into the car and looked at my receipt and saw that the oil types he’d told me to choose from were actually all upgrades, and the prices I saw on the screen were ON TOP of the basic oil change.
It’s the same principle as the air filter trick, acting like you MUST make a decision, when it’s actually an unnecessary replacement or upgrade. I lost a hundred bucks to them because I was led to believe that I had to choose a certain type of oil, and not once did he say it was optional. I really like the guy who changed my oil both times, but now that I know what was going on I am left feeling like this dishonest company took advantage of me. Again.