H&R Block

I’ll start with my story, later I will include names since I forget her name at this time. This place did my taxes for 2013. Had a refund of a few thousand dollars. Did not pay extra incase they made a mistake. About 4 months ago the IRS notified me that I owed them about $ 2,000. Determined it was due to a mistake from H&R Block fat fingering my interest paid on my mortgage by about $ 10,000 which was the reason for me owing $ 2,000. Since I did not pay extra incase they make mistakes all H&R BLOCK was responsible for was the interest on the $ 2,000 in this case it was about $ 120. This was fine with me and I never got excitied about the situation cause stuff happens. At first they wanted to blame me but quickly realized it was their mistake. They said they would pay the interest. That was about 4 months ago. I never received it. About 2 months ago I went into the office they said they would pay and thanked me for being so nice and understanding over the situation. Said they would pay it again. Once again they have not paid. So today this review. I will stop there and say hi on my way home and give them a copy of this nice review. They SUCK.
2÷4÷2016
Still waiting for the money H & R block owes me. I stopped by their office and gave them my review. The gal that messed my return up said «they still haven’t paid you».
So they have my address, they have my phone number and they have this review and they can’t figure out how to pay me the money they owe me.
Don’t trust these guys to do your taxes.
They can’t even respond to this post the explain themselves.
I will continue with updates until they pay up.
2÷9÷2016
Wow, finally received a check for $ 108.00. Unilocal reviews do get companies attention especially when you hand deliver it to them. Too bad it takes three trips over several months to their office and a bad Unilocal review for them to pay up. I will use Hand R block again this year, but not this office located on 12 003 Des Moines Memorial Dr S

Margaret (Maggi) from DesMoines seattle branch, was NOT the best tax preparer we’ve had. We were not confident if we’d get our money’s worth right from the time we talked to her and she needed to call her friend to figure out how to file our taxes. Also, she did not seem very friendly or empathetic either. She rudely passed a few personal remarks about our clothes instead of focusing on our tax situation which was not appreciated at all and we dearly missed our old H&R block tax preparer who was unfotunately on a medical leave. We wish she was trained better on how to deal with clients for our next visit IF we decide to come back.
P.S when we called a «maria» answered at front desk who could not speak english for a million bucks and wrongly booked our appointment which I found out after talking to the manager there.