Green Shield Carpet Cleaning

DO NOT USE THIS COMPANY!!! After reading the reviews, I was disappointed I had gotten a LivingSocial deal awhile back, but decided to take a chance and made the appointment for today. Unfortunately, they did not show up, did not call, and have not answered their phone or returned my voicemail. I wish I could give 0 stars. I’ll be contacting LivingSocial for a refund.

Complete no show — called for an appointment and well no show again — to my surprise the guy is just rude when I spent two days missing work waiting for these guys to show up – simply put just avoid these guys

Well, I don’t need to say much more than what’s already been said. TERRIBLE customer service. I’ve left at least 10 messages and have never gotten a call back. They showed for my first appointment but told me it was $ 99 for the pet treatment and ended up charging me $ 250 because he «had to do it twice» — without even checking with me! Then we had to reschedule to use my Living Social deal another day (taking another day off work) and they were a no-​show. I’ve left multiple messages about the no-​show and still haven’t heard back. DO NOT use these guys. Though I doubt you’d be able to book with them anyway since they never answer their phones or call you back!

I wish i can give a zero stars. Bought the service from Living Social with the impression that I got a good deal but its not. Its kind of destroy their reputation. Scheduled an appointment at 10am and they didn’t show up. Called them at two number given 425 440 8316 was directed to a MAGIC JACK Voice Mail and 206 414 1039 is probably a home phone with a kid answering the phone. Long story short, they missed the appt and not contactable. Terrible Terrible Customer Service!

We had scheduled a carpet cleaning for yesterday at 4pm but unfortunatelly no one showed up. I left them voice messages, sent emails and still nothing. I rescheudled all my day to stay at home and wait for them and they even didn’t call me to say «we are sorry».
Avoid them!

If I could give this company ZERO stars, I would. What a horrible experience!
I scheduled service with Green Shield within hours of receiving my Living Social voucher confirmation (beginning of February). I made arrangements for the service a couple months out as that was best for my boyfriend’s schedule. No biggie — and the fellow that helped me was pretty nice to boot.
Fast forward to the week of my scheduled service. My boyfriend’s schedule has changed so I ask our condo Property Manager to let them in when they arrive, be available for questions, etc. I call Green Shield on Wednesday morning to give them her information (my appointment was scheduled for Friday). I do not hear back from them until Friday morning (1.5 hours before my 10 am appointment time). The gent who phones me is irritated that I won’t be there for a few reasons. He asks me gruffly what kind of carpet I have — I have no clue. He says this is one of the reasons we like to have the voucher holder on site. I respond that I wouldn’t have known what kind of carpet it was even if I was standing there with him, and that if I had been asked to furnish the information when I scheduled my appointment, I would have found out for them. He made sure I would be available later on my cell to pay for the applicable taxes and fees, I confirmed that I would and made sure he had the correct phone number.
The technician is scheduled to arrive between 10 am and 12 pm. I contact the Property Manager at 1:10 pm to find out if there was any trouble with the technician’s arrival and she tells me no one has arrived as of yet. I then call Green Shield and am forwarded to voicemail. I leave a message asking what time they will arrive so I can let the Property Manager know. No response and NO SHOW to my scheduled appointment. Have still not heard back from them a week later.
I was able to get my Living Social deal refunded and they are researching to see about cancelling the deal all together due to other feedback. Beware of Green Shield!!!

I scheduled with Green Shield to have my Healing Center carpets cleaned between 2−3pm on Sunday.
At 3:30 I got a call from Joe the cleaner saying he just got an email reminding him to clean my carpet between 4 – 6. So there was a problem there with the schedule time.
He said he had to go to the warehouse to see if he had enough inventory to clean my carpet and would call me back in 20 minutes. He didn’t, so I called him back in about 40 and he said he did have enough inventory and would be on his way.
At about 4:30 he called and said he was stuck in traffic and if it didn’t lighten up he’d have to reschedule due to a noise ordinance after 7:30.
I nearly begged him to come because in order to have my carpets cleaned at my healing center I had to ask 3 of my practitioners not to schedule clients after 2pm and they all cleaned out their rooms of tables, chairs, plants, massage tables, etc. so that the cleaner could get in and do his job. So an awful lot went into preparing for him to come.
He finally arrived about 5:30 and said he did not have enough hose in his van to reach from his parking spot to the healing center, therefore, he could Not clean the carpets! I was so disappointed and had to give my practitioners the bad news. He told me someone from the office would call me first thing Monday morning to reschedule the clean.
No one called. No one answered my calls. No one has returned my messages– All week long! Wow, That’s really a fantastic way to run your biz!
Luckily Living Social said they will refund my purchase.
I immediately called Alpine who has done my carpets for years and they are coming next Sunday. Thanks Alpine!

Scheduled appointment, complete no-​show. Phone messages never returned.
I purchased a Living Social deal for $ 75 for $ 150 worth of services (basically 50% off). Once purchased, I called Green Shield to schedule an appointment and mentioned that I had purchased a Living Social deal. Because of the great response from Living Social, the soonest they could book me was a little over a week-​out. No big deal. I booked the appointment and was told to have all major furniture moved out of the way and the carpets thoroughly vacuumed and that they would be there between 2 and 4 PM.
The day finally comes, and I schedule to work from home. Got up early to move the furniture out of the way and do a good thorough vacuum job over the entire apartment.
By 4:15 PM, they had still not shown up. I get it — prior appointments run late, there’s traffic, etc — so I decided to let it slide until 5PM. Just after 5PM, and still a no-​show I called them, but of course their office is closed at 5PM. I left a message with my full name and contact phone number and asked for them to call me back. I am still waiting for that phone call.
Needless to say I called Living Social to have my voucher refunded (which took some convincing and explaining as they have a 5-​day refund policy.)

Was quite apprehensive as I got Green Shield on Groupon. As Kelli mentionaed, I was amazed that Serviceman Joe used water from kitchen sink instead of garden hose!
Overall, our 10 year old carpet looks brand new! No foul chemical smell. Would definitely call them next year. No more Rug Doc for me.
The company will also rent you their big machine for $ 65 a day or so. They will deliver and pick up. Would be good to share with neighbors

As far as the actual carpet cleaning goes, they did a fine job. It was not better or worse than any other compnay we’ve had clean our carpets in the past.
Customer service though, was horrible. First, I had to call them FOUR times to get a receipt emailed to me because they didn’t leave one at the time of service. Each time I called, I was told it would be taken care of that day. I even asked to confirm if my email address was correct to see if that was the problem and I was assured it was fine. (Turns out that was the problem but nobody ever called to get the correct one).
More important than the receipt, they used the water inside where the laundry is hooked up to, not the outside water valve, which is usually used by past cleaners. When asked why they did not use the outside valve, I was told they use hot water to clean the carpets better. That’s fine, had they asked to use it, I would have said go for it; however when they took the laundry hose off the valve, a hose that had been on their for 12 years and was corroded (this part is not their fault), they couldn’t get it back on. The part that really bothers me is nobody ever called to tell us it was broken. Instead, we were showing the town home to new tenants, who were excited to move in and we introduce them to a laundry machine that doesn’t work — because we had no idea that was even the spicket being used let alone that it was broken.
We ended up having a $ 220 plumbing bill because they did not tell us they were using the inside hot water valve and more importantly, they did not tell us it was broken after use.
I will not be using them again and would not refer them to friends.