Goodyear Auto Service Centers

Pros: Convenient location, relatively fair price for oil/​filter change and tire rotation ($ 32.99 plus tax)
Cons: Incredibly aggressive (borderline dishonest) $ 1500+ estimate for «recommended service»
I took my 1993 Volvo 850 in for a quick oil change — it’d been 3,000 miles since my last change and it needed it. I typically do my own maintenance, but I’m currently without a garage so it’s easier to pay for an oil change. Made an appointment online quickly and easily and brought my car in on the scheduled day.
Oil change went off without a hitch (except for the fact that my service indicator light wasn’t reset — I would think that would be included with the service), but I was shocked to receive a $ 1570 estimate for «recommended service» when I picked up my vehicle.
Some of the items were reasonable/​to be expected (I had a bad wheel bearing that I asked them to look at), but prices were extortionate. Parts cost for the wheel bearing was quoted at $ 285 — I purchased the OEM part from a reputable online source for $ 71. I understand some markup, but 400%? At that point, you’re just taking advantage of people. Some of the services were expensive (rear brakes for a shade over $ 400), and some seemed to be totally unnecessary/​bogus (a «fuel system cleaning» for $ 89.99 and a throttle body cleaning on a part that I personally cleaned less than 6 months ago).
In the end, I will not be returning to this establishment, and I would recommend anybody who goes there for more than a simple service or tire purchase carefully evaluate any estimate with a trusted mechanic.

I wonder why almost all the one star reviews are filtered out and none of the four star ones? There are dozens of filtered one star reviews on this and the other Unilocal page for the business, and the owner frequently responds to bad reviews on Unilocal so we know they are aware of the site and invested in keeping their rating up…
Anyway. I live next door to this place and they constantly leave all their doors open and make tons of noise, when they could easily close the garage doors during heavy machine work out of courtesy for their neighbors. They make an otherwise nice neighborhood intolerable. I am considering calling the authorities to take a decibel reading or just moving away.
Please don’t support this place.

I can only tell my story, and for me it was a good one. I came in with a Relay Rides rental with a flat tire. They told me upfront it would be $ 30 to patch. However they found the tire to be bad. Since I was returning the car within hours to the owner, they kindly patched the tire for free and told me to be sure to tell the owner that it needed to be replaced soon. Since there was no indication they would be the ones to replace it, I felt grateful and taken care of. Kudos to JD Sanders for his saving the day and making my trip to Seattle a success! Thanks!

My flat tire light came on. I called them to see if they repaired for free if I didn’t purchase from them, they said yes. I drop my car off, he said «$ 32.50» and I said «um, no. Phone guy said free.» He back peddled and said «oh, it’s free if you purchased from us but if we told you that on the phone I’ll comp it.» Whatever. Con artist. Thief.
They sad they didn’t find anything wrong so they sealed the bead and pumped it back up. 24 hrs later the light came on again. I’m now sitting at les schwab (check my 5 star review!) who found a puncture in the side. They’re replacing with a $ 200 tire but I don’t feel bad about giving les Schwab my money, because they’re kind and they spent the time and found my problem and they didn’t try to trick me or overcharge me. The fact that I have a baby seat in my car, letting Goodyear know I trek around an infant, and they were still negligent and just pumped air back into my tire and sent me on my way — shows that they aren’t even human.
I would never recommend this place.

Tire installation with balancing is $ 25 per tire. I got my tires shipped from Tire Rack directly to Goodyear which is an authorized installer.
Waiting time was double what I was told was the longest possible wait time. This was the middle of the day on a Monday. Time kept getting extended. If they had just given a relatively accurate (or conservative) estimate I would not have wasted half of a day. I heard the attendant repeatedly give the same estimated wait time to subsequent customers which indicates they aren’t actually adjusting time estimates based on how much work they actually have ahead of your job.
Waiting room is separate and has free wifi (no password required), cable TV, and magazines.
The guy at the front desk is pleasant to deal with.

I bought 4 new tires from this Goodyear location because they were running a $ 140 rebate promotion. When I picked up the car they told me the alignment needed to be fixed, a cost of $ 145. The problem is, the alignment was fine when I took it in. The car had been worked on elsewhere that week, and there were no issues with the alignment. I won’t be going back, and I would avoid this place if I were you.

I’ll give 3 stars for one mix up but overall a pretty fair experience. Spoke with Wayne who got me in to swap out some factory tires for some after market tires I purchased. I told him to recycle the factory tires as they weren’t any good to me. The were swamped (good thing I lived .5 miles away) 3 hrs later and $ 24 later I was good to go. The loss of a star is that they put the old tires back in my car and when I got there to remind him that I didn’t want them he proceeded to tell me hey its my old age. At least they bagged them as to not mess up the leather interior. But overall alright.

Went here for an oil change because the Firestone was booked up. They did unauthorized service and expected me to pay for it. Not going back.

I had a very good experience here changing a battery on a «walk-​in» basis. The location is close to downtown shopping so you can kill time window shopping which is nice. They told me how long it would take to replace andtwere right on time and no hidden, extra fees other than what they quoted. I would go back again.

Blew out my front tire and got into this service center on my spare.
The tire was replaced after being checked to see if it could be repaired.
Every person I talked to was cheerful, friendly and helpful right when I needed all of those things.

Had a burned out turn signal. Called in the morning and they ordered the bulb for delivery before I got there at 3pm. The quickly replaced the bulb and had me on my way for about $ 21. Very pleasant staff.

I called them for an oil change appointment. He looked up my car, year and make and engine and quoted me a price. We brought it in and they said they could not do it for that. Total bait and switch. I would never do business with them again after they wasted our time and lied to us.

I am new to Seattle and needed to find a close mechanic. I also needed to have my truck towed to the shop and they refereed me to their toll-​free number to have my truck towed. The towing bill was very cheap and was just added to my invoice at the shop.
I know very little about cars so I always feel taken advantage of when I go to a mechanic. Luckily I only needed a battery and since then I have been back again for an oil change and tire rotation.
The staff is friendly and explain what work they did and what they recommend

Having a car battery replaced should be an easy in – and-​out procedure, but at this Goodyear it took a full 2.5 hours of waiting in their cramped waiting room staring at piles of tires.
That was unpleasant enough but as soon as I jumped in my car to go tearing back to work I noticed that a few things, like the overhead lights and the headlight warning alarm, weren’t working.
I didn’t have any time to spare so I figured I’d just take it back when I had a moment.
Two weeks and two dead batteries later (evidently I really need the headlight alarm) I found myself back in the gloomy waiting room.
One and a half hours after that they tell me that it was a blown fuse but that they have no idea if my story was true so I had to pay the full $ 67 to replace it.
I informed them that that’s ridiculous.
Eventually we reached common ground somewhere between slanderous and ridiculous and they cut the price in half.
Thinking it better to pay the fee and learn my lesson rather than ruin an otherwise perfectly good day, I coughed up the cash and vowed never to go back.
If it wasn’t for that last minute concession they would have certainly deserved the lowest rating possible.

My tire pressure light came on pulling out of a garage in Downtown Seattle last Saturday — figured I’d be ok to make it home. I was about to get on the freeway off Howell but that voice in my head told me to check it out. Pulled into this Goodyear at about 5pm and noticed a hole on the side of my front passenger tire. Went in and got a quote, asked how long it’d take and the employee said it’d be done before they close. Went and got a little bite to eat and they called me right at 6pm (closing time) and said my car was done.
It was such a random and unfortunate chain of events, but I couldn’t have been more please. No one likes a hole in their tire, especially a tire that costs $ 100+ dollars! But The fact that I was able to walk in 1-​hour before closing, find that that they had my tire in stock AND was able to drive out with a new tire was amazing!

A little confused by many of the posts on this place. either people really like their experience, or really hated it! Maybe that is the norm with auto repair /​tire places. i will be in the category of i thought they were awesome! I came down from Vancouver to get tires, as you can always get a better deal, and a better tire for the money by coming down — and corresponding with the manager over the phone prior to my visit made things really simple! I originally was going to buy the tires off
and have them drop shipped to goodyear for them to install it. But i figure i may as well try them to see if they can just match the price of tirerack, and i can save on the shipping — and they did! So i ended up getting a $ 150/​tire down to $ 83/​tire!
The service was fast, in fact as they installed the tires (and did an oil change /​wheel alignment) we walked around downtown — so it worked out really well.
I would have gave them 5 stars for the effort they put into matching the price, and the service, however they didnt clean the rims after putting the new tires on! Maybe it sounds minor — but how bad does it look with new tires and old dirty rims? So i ended up cleaning the rims before we drove out of the parking lot. meh — gotta get my hands dirty sometimes right!

I purchased new tires at this location and had them put on today. I enjoyed the entire experience (although not the price!). I was prepared to pay heavily for the specific tires I wanted.
I made my order for the tires and appointment online. They sent me a notice the same day and a reminder a few days before. Didn’t have to waste time with someone on the phone trying to match up my schedule, I did it all through their handy website!
I showed up 20 minutes late but was promptly checked in. I was told it would be about an hour to an hour and a half and I came back at that time and waited in the waiting room which had a tv playing the games today and free wifi. Mike (store manager that day) came out to let me know my alignment was off and they would need to fix it (came with a $ 100 price tag without telling me — ouch). They did quickly correct it so I could be on my way for my next appointment.
When paying the bill I was slightly surprised by the additional charge so I asked for a military discount which they applied to the alignment. Mike then provided me with information on the mail in rebate along with a stamped envelope and the necessary paperwork to send it in.
The good news is future rotation and alignments are free at Goodyear centers. Overall a pretty positive experience in line with what I expected to pay. Thanks Mike!

Had a flat tire, needed a replacement. Grew a bit skeptical after reading the Unilocal reviews. Called in to get some quotes. Prices were ridiculous… told the individual I could get the same exact ones on
(shipping + tax included). He agreed to a price match. Called a couple more of shops to get quotes. But they ended up giving me the best deal.
Gave them the benefit of the doubt and went in anyways for the service. Going in trying to replace one, but ended up leaving a full set of new tires and then some. Individual working there at the time (I wouldn’t be surprised if he was no longer employed) tried tacking on extra fees, charges, and unnecessary services. But I already knew what he was doing and I called him out on it.
Shady customer service. I’d like to think they make their own prices and fees depending on how much/​how little you know.
PS…it’s been almost 3 years since that experience and I have yet to receive the tire rebate I was promised through the mail.
#SMH

I had a flat tire, so I had the tow truck take it to the closest tire place. I bought 2 tires, and the guy who sold them to me seemed fine. I get my car back and head to work. While at work I look over the bill and see that there is a $ 30 charge for «roadside service,» hmmm, a little confused I call them to see what this was referring to.
Someone else answered the phone, and I explained to him this strange charge, and asked if he could tell me what it was. He explained to me that this was their service for if your tires go flat, and they will come out and fix them. I told him that I didn’t ask for this service, and if he could refund it. He said «well, you have to talk to _​_​_​_​because I don’t know what was said between you two.» When I spoke to the other guy that put it on my bill, he attacked me saying he told me about the charge! I assured him that I didn’t know anything about it.
Anyways, long story short, they made me go back in to get the refund. When I went in for the refund he acted like I was a big inconvenience for him… when it was his fault to begin with. I believe that they might get a small commission from these extra things that they sell you, and he had sold it to me without even asking me about it. It was very irritating.

Incompetent at best…
These frauds get one star because when I bought tires there over a year ago it was a painless and even borderline pleasant experience. (and one star is as low as it goes)
Paul, the store manager told me to come to his shop because they’re a corporately owned and operated team. This apparently means they won’t pitch you on products and services that you don’t need. But that doesn’t mean they’re competent to sell the services you do.
According to him, the guys at the Elliot Bay Goodyears around Seattle are less then honest. He went so far as to tell me that the GM of the Elliott Ave Goodyear was fired from the corporate shop. I don’t know if that’s true but I trusted him not to try and hard up-​sell me.
I have an extended warranty on my vehicle and dropped it off early in the morning with a list of issues and explicit instructions to not perform any work they could bill me for before calling me for consent. They agreed and I happily left my car in their hands.
Several hours later they attempted to charge me $ 131 for labor on un-​diagnosable issues and told me that even by paying that I had cost them a good $ 3,000 in business because they could have been working on something else. He told me his tech had spent four hours on my vehicle and couldn’t figure out my engine light, the shuddering like I had a flat above 50 mph, or some electric malfunctions.
When I pointed out that I’d instructed him to call me before doing anything he would bill me for later he asked me to pick-​up my car and not return.
Two days later I took my car to a dealership in Kirkland that diagnosed several major issues within an hour. Two cracked hub assembly’s, a broken catalytic converter, broken engine thermostat, an internal sensor that fell apart… ALL issues my warranty covered. They also found a couple no brainier maintenance/​wear/​tear issues that I needed to address and I happily took care of.
Save your time and money. Avoid this retail team unless all you need is something simple or you know exactly what work you want performed. A smile at the front desk may go a long way but doesn’t replace honest or skilled work.