FridayMaid

WARNING: **UNAUTHORIZED CHARGES, LIES, and $ 12,983 in DAMAGE**
The $ 12,983 in damages was caused by the negligence of this cleaner. Not only do they refuse to pay a cent for damages, but even the owner even refuses to apologize.
They double billed me for the service, with an unauthorized charge on my card after already paying in cash for service, despite my confirming explicitly over the phone that they wouldn’t do so, and then they failed to reverse the charge after promising to do so over 4 weeks of follow-​ups.
The fact that their claim of being «bonded with insurance» is a joke. I spoke with the owner, who would «investigate» and was told that their the «signed statement from the cleaner» is proof that no such damages occurred as a result of her cleaning — from a cleaning lady who doesn’t even speak English.
Not only that, but after I paid in cash and they charged my card again for the service and I got them to agree to refund the charge, the owner, Michael Kim, strung me along for 4 weeks, telling me they would issue a refund for the unauthorized duplicate charge on my card, that he was «in contact with the bank about it» until he finally just stopped responding to calls or texts, and even hung up on me as soon as I identified myself over the phone. I spoke with a manager who was supposed to look into it, and even that manager with their Renton office failed to contact me back as promised.
On top of that, they failed to fully clean the unit, leaving the most dirty areas completely uncleaned for a move-​out cleaning. What they did do was cause expensive damages (without any indication they are insured and bonded as they claim, let alone putting me in contact with their insurance), make unauthorized duplicate charges, and lie to me repeatedly about refunding them.

Friday maid was an amazing company to work with. We work with them for all of our buildings and we are always more than satisfied with their cleaning. Their 100% customer satisfaction guarantee is awesome and their customer service is very helpful.
Call in and ask to speak with Cameron, he is always helpful with us and he will take good care of you!

they came out to clean my place as part for an apartment i was moving into. The place was still dirty. I had to spend about over an hour deep cleaning, when i should have been unpacking. You can tell they just did a wipe up of the surface, but not a deep clean, just felt dirty and unfinished. Also, left plastic bags outside the door which was leaking. Very bad impression. I have since hired my own cleaners, and they are doing a great job, very hard working and deep cleaning.

The ladies at Friday Maid were fantastic, Cheri in the office was very helpful with working with my rushed timeframe for the move out clean on my condo. The lady that came to do the cleaning was very respectful and courteous, the place looks and smells amazing I was very impressed with the quality of service that Friday Maids provided and I be sure to refer everyone that I know to them.