Forever 21

Their plus size section is so small and shoved right in the middle of all the other sections. Not shopper friendly and uncomfortable for us plus girls out there. It also sucks how the same shirt in xs-​l will be $ 10 but xl-​3x is $ 20. Seems bias to smaller women.

WORST CUSTOMER SERVICE EXPERIENCE EVER!!! Granted, I was expecting poor service since the employees all probably just turned 16 and are most likely also managed by teenagers, but this was beyond bad.
I had an armfull of clothes and still wanted to browse. I asked a girl walking by if they could hold these for me in the dressing room while I continued looking and she pretended like she had no idea what I was asking. When I explained, she said «no we don’t do that», and when I said «so you just expect your customers to carry around 500 items??» she said «I guess you can take them to the cash register» and then walked off. OKAY. I went to the fitting room girl and she said they CAN hold them for you in the fitting room while you continue looking.
The 6 item limit in the dressing room is ridiculous. I am not going to steal a $ 1.90 tank top. Not to mention EVERYTHING has a HUGE theft sensor on it.
Then came the check out. 4 people were up there, but only 1 was ringing up. The other 3 were standing around giggling and saying «why can’t you multi-​task, why did we hire you anyway»?? So rude. They then walked away. It came my turn and I had found quite a few items. While I was ringing up, 3 more people were in line behind me, 1 lady with only 1 item. The girl ringing me up asked a girl standing around talking (ERICA) to come ring. She says, very loudly, in a very whiny voice «WHY? There are only 3 people there!». Newsflash, Erica, that is 3 people too many and YOUR JOB is customer service. The lady in line went off on her about that… which I found hilarious and well deserved. Erica, you’re lucky you work at this crappy store. You would be fired anywhere else. For your sake, I really hope you learn some work ethic and people skills.
In short, I like the clothes, they are cheap… but the customer service is so poor I will not be coming back here.
Hire employees who actually care and managers who have real world skills.

Not the best customer service at all! I went in yesterday to find a dress. I found a lovely looking one, but unfortunately, it was not my size. I brought the dress up to the cashier and asked if she could check the system for the appropriate size. She said they had two in stock. I asked if she could help me locate the item and instead, she points to a whole are where the item should be. I asked if she could call an associate to help me, she says that there’s too much product to go through. Oooo, I was ready to ask her why do they even have employees if they are incapable of helping their customers?! I asked her to call someone up AGAIN.
She lacked courtesy and customer service. She stated that there was a mass amount of product, yet she expected me to go look through it alone? Being understaffed is one thing, but if you’re going to find excuse after excuse to provide customer service… then please ask your manager to teach you a thing or two. She finally found someone to help me. Although this girl was dressed in shorts and a tank, I am very thankful for her time to help me locate the dress. She probably was already off the clock.
On another note, there was merchandise all over the floor, gum that has turned black everywhere and red stain from some kind of food or drink (?)
So in conclusion… I did not feel like I was a valued customer here and it was filthy. I don’t think I will be back… even if it’s cheap.

I love Forever 21 and their clothes but the customer service here is terrible. The store is usually pretty organized and clean but every time I shop at this location there’s one specific employee that always carries herself with a bad attitude and acts frustrated when someone asks her for assistance. I’ve never seen her smile or greet anyone and have seen her multiple times just standing in the corner gossiping with another employee. As for the other employees, they always have a frown on their face and look like they hate their job. No one ever really offers assistance or even says hello. I work just down the hall but would rather go to the downtown location any day.

A place where you can drop $ 150.00 and the cashier will not say «thank-​you.» They just don’t.
On the other hand, $ 150. will get you a whole season’s new clothes.

Disorganized and the employees are lazy. Good luck getting help or having a simple request taken care of (I.e. Sales tax exemption applied for AK residents).

This place is crazy, I came here last Friday and a girl name ALINA that works there was really nice. After she rang me up she threw a mixtape in my bag

I’m not nearly close enough to 21 to be in this store anymore, sadly. Perhaps that is why I see through this place (or I’m overly cyincal).
The store is bright and inviting with racks and racks of colorful clothing everywhere. It’s like a little treasure hunt with things tucked away to catch your eye.
Oh, and it’s cheap. It’s also inexpensive. They go hand in hand. I enjoy buying $ 10 sweaters and I know it most likely won’t last me more than a year. That’s okay.
What I’m not impressed by is the customer service. Nobody will bat an eyelash at you while you browse. If you have a question, you will have to hunt somebody down. If you are looking for a particular piece, say, something you found online, good luck having them help you find it. I was looking for a shirt I saw online and wanted to pick it up in the store (the website doesn’t tell you if you can find it in stores) and I showed the photo of it and since the girl helping didn’t recognize it, she was pretty much over helping me. She did look it up in the computer. They had some in stock. If I didn’t see it on the floor, it was probably still in a box. No, they cannot go look. Better luck next time.

I am a big fan of their accessories but it is ridiculous that there will be 5 people behind the counter. Only one of them with a customer and the rest are talking to each other and giggling while I stand in line. Is there really a reason that no one can ring me up?

This is my absolute favorite Forever location — it’s big, spread out and always organized! I don’t get that overwhelming feeling when i walk in like at some other locations — the cashiers are always nice and smile. I just wish I could have some sort of frequent shopper card so i can take more than 6 items into the dressing room because I usually end up with over 20 things to try on.

Big store, tons of floor area, lots of mannequins offering up weird poses and ways to put kind of weird clothes together.
Dressing rooms always seem like a cluster F, never enough cashiers during busy times, staff hard to track down despite there being 50 of them working at any given time.
Forever 21 clothes seem to get random holes /​fall apart after a few months, but I never seem to mind because they’re so freaking cheap. I like to buy something weird and trendy here, see how much I actually wear it, and then decide if I want to fork out for a better made version. Jeans have been an exception to that rule for me, though– both my denim jacket and jeans I buy here tend to last much longer.
They’re also great for a last minute theme party, dress to an event you’ll never wear again, funky costume jewelry and crazy shoes.

Not nearly as well-​stocked as the behemoth downtown location, yet still perfectly adequate for scoring some $ 4 t-​shirts and $ 3 spandex that will inevitably rip or stretch out after a few weeks.
For some reason, this store in particular is an EPIC time-​suck. I don’t think I’ve ever escaped this place in under an hour, even when I promise to «just take a quick once-​over.» My biggest pet peeve about this store though, is the constantly changing registers! I wish they’d just choose a side to keep open at certain hours/​days, so I wouldn’t have to hunt down a sales associate. It would also be nicer if the dressing rooms were kept up a bit better (it’s not unusual to see giant dust bunnies accumulating all over the place, which is a bit of a turn-​off), but other than those little quips, I honestly can’t gripe much. It is what it is, and it’s not trying to be anything it’s not!

Even though this particular F21 is furthest away from where I live, it is also my favorite. Unlike the one in Downtown Seattle, it is much smaller and a lot more manageable. I tend to find what I want here, versus the other stores.
If only I didn’t live so far.

A BFF and I went into Forever 21 (both our first time) to see a polka dot shirt dress that was featured on The Today Show a day or so before. The dress seemed cute on tv and being under $ 25 I thought I’d take a look.
We couldn’t find a salesperson to save our lives. Looking round and round, the store didn’t’ seem to be organized with a rhyme or reason that I could decipher. Finally my friend spotted a guy with a tag hanging from his neck so she asked if he worked there. After a bit of a pause he said he did. I told him what I was looking for. He had no idea the dress had been featured on The Today Show, he didn’t even know what The Today Show was. I described the dress to him, asked where it might be. Another odd pause. Then he said if you’re looking for something specific and you don’t see it you should look online. I said that the dress surely must be in the store, it was on The Today Show, Forever 21 would surely feature the dress in their stores. I mean tons of women watch that show. Weren’t they in the business of selling clothes? Free national network exposure. And the employees don’t about it? The dress isn’t even in the store? Or the employees don’t know where the dress is? That’s a pretty substantial marketing faux pas in this economy. I asked the guy a number of different ways where the dress might be. Did they have a section for dresses? Did they have a section for polka dots? Did they have a section for featured items? How was the store organized? Did the store have any organization at all? Every single one of my questions resulted in the same odd pause and monotone response — if you’re looking for something specific and you don’t see it you should look online.
Seriously?!
We walked out of the store, never to return. We went next door and gave our business to Nordstroms.

This is one of the better F21 stores around, and things are pretty well laid out. I love that I found two different dresses that I’d seen on the website in-​store. I bought one of them for part of my Halloween costume (shhh, I’m not telling what it is!).
Even though the store was busy (being a weekend and all), an associate came up to me and asked if I needed help. That doesn’t usually happen at this chain!
The clothes are adorable, and while this season is not my favorite, I’m sure if I’d looked more, I would have spent a wee bit over the $ 13 I already spent.

I think this place is pretty well organized. I actually like that it’s all one-​story. This and the restaurants are the only reason I occasionally go to Northgate Mall.
A lot of people complain about the quality of F21 clothes. Simple– I just don’t buy the stuff that looks cheap. Skip the bandage dresses (skirts are ok sometimes) and silky fabrics! Also, I have never had a problem with my clothes from there falling apart, but then again, I take pretty good care of my clothes. I hand wash a lot of my F21 stuff and don’t wash it that often either.
They need more dressing rooms here because the line is always super long.
This place won’t let you buy the clothes off the mannequin. I wanted a top and it was the last small and they wouldn’t even sell it to me and replace it with a medium! They took my number and said they would call me when they took the mannequin down next week and I never heard back. Booooo.
With that said, its a decent f21 in Seattle if you don’t want to try and park downtown/​live around here.

This one is SO big! I love the selection, but the service isn’t always great, it seems like the store associates don’t know much about the merchandise (where certain things are located) and they don’t seem very happy.
Oh well, I like Forever 21 because they have the best prices and cutest stuff!
Great parking in a ghetto looking mall !!!

Oh Forever freakin 21!
This place has really became my secretive fashion crack. I tell myself no, its cheap, its foreign made, its impulsively trendy and counter to my fashion classics, but it has pulled my butt through alot of last minute touch-​ups for a night out!
The store is huge and glittery inside. You’ve got the various sections for trend wear, hyper trend wear, clubbers wear, and then the basic stuff.
Come here on a good, uncrowded day or late at night and you’ll find yourself taking home some unplanned goodies!
Customer service is pretty nonexistent so prepare yourself to dig for items.

So … let’s begin with stating my age. I’m almost 27. Do I want to be 21 Forever? No. Do I remember being 21? Barely! But… do I love this store? YES.
Let’s get down to it. I did some research online once. I discovered that Forever 21 gets sued like 12x a year. Isn’t that nuts?! Here’s why … they’ve discovered a cheaper, more efficient (maybe less legal) way to make clothing that is almost identical to major designers’ clothes. Cool, right? I mean … my wallet likes this! I read that Gwen Stefani was suing them because they had come out with clothes that almost looked identical to her Harajuku line. I’m not a fashion expert but I think that this is kind of great. For as little as $ 200 you can leave this store with an entire new wardrobe of clothes that are basically the piqué of fashion.
Here’s the catch. Instead of buying a $ 150 pair of jeans. or a $ 90 sweater … you’re spending like $ 40 tops for both. So keep in mind that you might only wear those jeans for a few weeks or wear that top just once! But. you’ll look good!
I like to shop here when I need an outfit in a rush. A hot date? Yes please! A job interview? Sure! If I can dash out the door and pick up all the clothes I need for ¹⁄₃ the cost (or less) than other stores. why not? It’s not to say that I don’t want higher quality clothes — this is just another option I have. If I have more money to spend or I’m looking for something specific, I’ll hit up a store that sells higher quality clothes.
In fact — I always go here first when I need a dress. They have lots of those «little black dresses» and they’re always about $ 28. Perfect for going to a wedding or fancy dinner where you might not have plans to wear that dress ever again.
If you’re on a tight budget but you want to get clothes that are trendy, this is a great spot to shop. Just keep in mind that the clothes won’t last forever. Maybe not even 21 days.

I’m down with the cheap shit.
I love a deal and am willing to cage fight for it.
I’ll throw elbows at Ross, gouge eyes at the Rack, and slap a bitch at Goodwill.
In the end, however, I expect something for my trouble.
This place has a whole lot of nothing in it.