Firestone Complete Auto Care

There’s a reason Les Schwab is rated higher. Charged $ 43 for a flat repair — double what Les Schwab charges. I asked if I got a quote if they would match it. They said they would and then didn’t. I wish I had stayed with Les Schwab. Just wasted money.

They are OK for alignment after my last trip I find I can’t fully trust him. When they inspected the car during the alignment they said that the back brake pads or worn down to 3 millimeters or some such thing. And that they should be replaced. Ironically I just spent D&D brakes the day before to get the front brakes done. D&D inspect the back brakes and said they were good for another ten to twenty thousand miles I should come in then to get another inspection. I pointed this out to the Firestone representative on the phone she went dead silent. I’ll be using them for routine repairs such as alignment and oil change but I don’t fully trust them to tell me exactly what my car needs to have repaired

I’ve taken both my trucks to this place, there honest no bullshit they are very helpful they don’t blast your radio they do what they get paid to do fix your car have a decent conversation about just about anything the management is smooth very polite. If I think somethings wrong I take it to them I don’t know a whole lot about my truck but they do a very good job at explaining what it needs when it needs it. if you know your truck or car needs work don’t be a push over for how long it takes. Go when they open make an appointment it’s better then just showing up bitching about what you need done and how long it will take there location is perfect get your car worked on go to a brewery or Somthing I like this place a lot

I took my car here for an alignment. While checking in with Lincoln, I attempted to let him know that my steering wheel was off center. He just kinda talked over me and told me that they would do a free alignment check. This implied to me that I would have another chance to get someone to listen about the problem.
So I wait. and I wait. and I see my car is back in the parking lot, but I’m still waiting. I bring this to their attention, and I wait some more. I bring this to their attention again, and their first response is that I’m waiting for the alignment bay. At 3pm for a 1pm appointment. Then the thinner guy who is behind the counter starts shuffling around in some papers, pulls out my paperwork, and says it’s been done for half an hour. While I’ve been sitting in their waiting room. He says he called me and left a message. I guess maybe he called someone, but it wasn’t me, my phone did not ring. He was very quick to excuse himself for «miscommunication». They very obviously don’t care about how long I’ve been waiting while my car is in the parking lot, ready to go.
I did not get a second chance to make someone listen about the off-​center steering wheel. And guess what? It’s still off center. I bought the «Lifetime» alignment a while back. There would be no cost, so I guess they didn’t check with me after the «Free» alignment check and proceeded to do the alignment.
I figured this out shortly after leaving the premises. I called Lincoln back to tell him about the problem. He had a lot of excuses. Tryed to «educate» me about steering geometry. But the kicker was he told me that to center the steering wheel he would have to remove it and reposition it (and charge me, of course). This guy does not know what he’s talking about. It’s a simple adjustment which will take maybe 5 minutes. He insists he informed the mechanic, but I have no evidence of that.
This used to be a good Firestone, with nice people and good work. However, I would no longer recommend this shop.

I went in for a scheduled oil change for my Scion tc with a coupon for a $ 19.99 standard oil change. I was shocked to hear the mechanic say «your car only takes synthetic oil, look at the computer it doesn’t lie». The screen on his computer showed the synthetic and conventional oil types for my vehicle. I couldn’t believe the crap he tried to pass on me. I’ve changed my oil many times, and know a thing or two about cars. Just because I’m a woman, he assumed I was clueless. I told him to use the 5w-​20 and he honored the coupon.
Will not be going back, I can’t trust the mechanics here out to make a quick buck. Going back to Stingray auto next time. The only place in Seattle that runs an honest auto shop. Ironically the mechanic’s name was Lincoln, sad to say he wasn’t an honest Abe.

I’ve had amazing experiences here!
I used to drive a crappy old Ford Focus that had a number of issues. The engine light came on and they were there to help. It turned out to be much more complex than they had originally thought (my car’s fault — not theirs) and they took much longer than they had told me. This was rough because I had to go to work and had no transportation. They kindly paid for a rental car so I could get to work on time. They also kept me updated with the status and ended up doing over $ 600 worth of repair but still only charged me the original quote of $ 350. I am beyond thankful for their hard work and kind nature.
This is the only place I trust for oil changes now because I know they have an intelligent staff so I can feel comfortable with any car I leave them.

whent here for a tire, and was a whole day ordeal they told me my car will be ready till 6 pm called me and ask me to replace my light bulb for the low fee of $ 50. Note that when i came in i had my 4 lights on. INSANE! go to les schwab instead!

An act of kindness– I was driving to school when I randomly got a flat tire. In the midst of a freak out, Lincoln Levell (manager of tire sales) came to my rescue! He told me to pull over and he then helped my fix my tire just simply out of the kindness of his heart.
I really appreciate this gesture and I hope karma finds its way back to him.
Five starts for Lincoln!

These guys are awesome, I don’t know why they have such a low rating on Unilocal.I have come into this shop for new tires, oil changes and misc car service. They do an awesome job of explaining the recommendations and I would say they the prices they quote me at are fair. I typically call around for estimates and Firestone is in a fair range. The customer service is awesome, they remember me and my dog every time we come in. I have been coming here for about a year now and I’d say they take a good job of me and my car. And they always mention a current promotion if it is relevant for my car needs. This place is awesome and the hours are incredibly accommodating as well.

I have bought tires here and I had my brakes done. They do a nice job. They give fair and accurate estimates repairs. I have always come away as a satisfied customer. They are very reliable in terms of scheduling the work that needs to get done.
I highly recommend this Firestone.

I had a young man name Austin work on my car. I needed new tires and an oil change and he did a great job! He was very nice, and knows his stuff when it comes to vehicle’s! On top that the service went by quickly and was out of there!

I came in devastated after going through a few dishonest mechanics and done unnecessary works while my visit in Portland. My tires were completely destroyed driving back from Portland after I’ve done alignment at Meineke in Portland. All my tires looked like melted!!! They checked my aliment again and found it was off by ‘3’ not ‘0.3.’ It was terrible and no wonder it drove like a Gokart and squeaking like a 70’s cop car every time make a turn.
The manager, Lincoln was very empathetic and gave me FREE Brake Inspection, $ 30 OFF from Aliment work, $ 80 OFF from my tire purchase. They came across like a team of angels!
I don’t know other locations, but this Firestone, totally ROCKS!
Thanks for the great work and I will highly recommend this location.

This Firestone is close to my house so have gone a few times now for convenience. The guys here are awesome! I use a lightweight manual wheelchair and when my tires are low these guys are happy to pop some air in for me! That’s so above and beyond and 5 star worthy. I had a rental recently and the one tire went low from a nail stuck in it. They took care of it without a hassle and connected with enterprise for any kind of payment needed. The guys here are nice, the service is good, and it’s so hassle free!

I went here a few months ago for new tires. It’s a convenient location and the staff are decently friendly, though just a tad condescending (it goes with the territory and, to be fair, they weren’t as bad as many places)— parking was good, wait times were low.
They did charge more than they said, and talked me into an extra $ 85 adjustment. This is where it gets annoying: ever since I got the tires and said unexpected expensive «adjustment», I feel like my tires are worse than the tires I had before I went in, I feel like there’s very little traction. Sometimes, from a stop, my wheels spin a couple times before going.
This is especially prevalent (and worrisome) when making sharp turns.
It started the exact day that I got the tires and adjustment from them.
I have since called to see if they’d take a peek to make sure they didn’t mess it up, but they insisted that it must be an unrelated issue.
Well, if it’s unrelated, it’s certainly a surprise that it started the day I was there and that it clearly is in the wheel well where you guys were working.
I don’t really know what to think of these guys. Buyer beware.
Other note: They also checked my wiring and lights without being asked and wanted to charge me for fixing something. I told them not to fix it. If I want electrical done, I’ll do it myself or go to AXIS in Greenwood.

After waiting way too long to get my brakes/​rotors done due to expenses, I finally saved enough to get them done. I went in to several places for quotes, which were all within the $ 450-​$ 600 range. I decided to pop into Firestone to get one last quote before making a decision, and am I sure glad I did! They were very helpful and friendly. I dropped off my vehicle and got a call back within 30 minutes with a quote. It was MUCH less than I was expecting and much less than quoted elsewhere.
Thanks to Ryan at Firestone!

I have lost my trust in this place.
I was 1) billed for services not done which 2) allowed a small problem to transpire into a worst case scenario and 3) given the wrong diagnosis for a simple problem that would have resulted in continuing needless costly repairs had I not declined the services and sought a second option.
I had brought my car in for routine tire rotation and balancing on 12/​21/​2014. I was soon informed that two of my brake lights (in addition to other lights) were out and was offered the option to have them replaced while my car was in the shop. I accepted the offer.
A few days later on 12/​26/​2014, I drove my car out for the first time (after bringing it home from Firestone) and parked it at work. After work, I got in my car and was suddenly unable to shift my automatic transmission out of park without over-​riding the system (which I figured out how to do after reading my car’s user manual). Later, I discovered the reason my transmission was stuck in park: my brake lights weren’t working.
When I brought it back in to Firestone on 12/​27/​2014, I was told that the problem was a broken «brake light switch» and they could replace it for me for $ 135. At this point I thought it would be wiser to have someone else take a look at it. My family member (a non-​mechanic) took apart the brake light assembly units the next day and discovered that the left outer brake light bulb was completely broken yet remained attached to the corroded socket. This struck me as strange because I was billed for this.
What had happened was that the filaments of the broken light were left dangling in place so that with a bit of jostling from driving over a bump, the filaments could easily have come into contact with one another causing the circuit to short and burn out a fuse.
What the mechanics should have done (which my family member did) was remove the broken bulb, spend a few minutes cleaning out the corroded socket (with a bit of sand paper) and replace the light bulb.
Instead, what they did was 1) break the bulb, 2) fraudulently charge the parts and labor for it, 3) leave the filaments dangling in place preparing the system to short circuit with a bump or two from the road, and finally 4) erroneously report that I needed a new brake light switch that would have led me down a road of costly repairs when all that was needed was a fresh fuse which wouldn’t have been necessary if they had done what they charged me for in the first place.
For the inconvenience and stress Firestone caused me as described above, I am requesting a full refund of my bill.
I’ve contacted their customer care and am waiting for a response.
UPDATE:
I’m impressed with their customer care. Someone from the Firestone home office contacted me within hours of my sending in the comments via their website:
.
The person assured me that there would be an thorough investigation into what happened. He is also issuing me a full refund.

I took my new (old) CR-​V here for a post-​purchase inspection. This shop is open on Sundays, which is awesome when you buy a car on Saturday with a 24-​hour return policy. I called Sunday morning and was able to get in within a couple hours. The shop was busy, but they got my car in and up on time.
This is a used car with 80k miles on it. After evaluating it, Ryan walked me step-​by-​step through the inspection that they did (checking out the stuff that I wanted evaluated) and told me what they recommended. All was stuff that makes sense to need to replace on a car with 80k and from Texas. He recommended that some of it be done now (a belt, in particular) and mentioned other stuff can wait (a/​c and coolant replacement). The prices he quoted were reasonable, so I had all of it done. It was nice to have the «what can wait» option, though, in case I only had a certain amount to spend.
He also told me what looked good on it, and said overall this was a good purchase. He did not try to sell me anything that I didn’t need (tires, oil change, etc.) He said it would be done about 3:30 that afternoon. My car was ready to go at 3:45.
My dad made me take automechanics class when I was in high school.
Con: I hated it.
Pro: I understand when people are telling me what needs to be fixed… and when I feel like I’m being taken for a ride. At no point did I feel like I was getting ripped off, and I was never treated in a disrespectful manner (this can be an issue for a woman in an auto shop). I’m sorry to other reviewers who feel like they were – that’s a lousy experience (and never go to the Goodyear on Elliot Ave).
My interaction with this Firestone was lovely from start to finish. If my usual mechanic is unavailable, I’d have no qualms going back!

I came in to Firestone late Monday night with a semi-​emergency. My heater/​defrost all of a sudden stopped working, and while driving home in the dark and rain, my windows were getting so fogged up I could hardly see and had to keep wiping them with napkins. It was a little frightening to say the least. My brother is a mechanic and usually works on my car, but as he is 40 minutes away, I had to find another option.
Firestone took my car that night and said they’d call the next day. They were able to determine what was wrong and ordered the replacement part. Turns out, they ordered the wrong part (not really their fault, the guy that took their order didn’t tell them there were different versions of the part for a Lexus). So while my car did take an extra day to be fixed, they honored the price for the part that they had quoted me, when the correct part actually ended up being more than double. I thought that was very honorable (hard to find in a mechanic), as most places would just say, ‘sorry, it costs what it costs’.
Repairs on a Lexus can be fairly costly, so I was expecting the worst. With diagnostics, labor, parts, AND an oil change, it came to only $ 260.
Thanks guys!

I stopped in here after my car failed the state emissions test to see what I needed to do. Tyler checked me in and said he would call me in a couple of hours. An hour later he called and gave me a repair estimate. I didn’t get any high-​pressure upselling to do more than I needed to pass the emissions test so I could get my car registered. Since he had already saved me some money I asked for a quote on tires, which I badly needed. I gave the OK for two tires and an hour later, Tyler called to say all was done. I walked in to get my car and the bill was $ 40 less than quoted to me. It turns out the tires were less than the original estimate. Kudos to Tyler and the mechanics at Firestone in Ballard for not nickle and diming me, for fast service and excellent customer service. This is how all businesses should operate. I’ll be back and I’ll tell my friends to try them out.

Went to these guys for a seasonal change on my tires because they are very close to work; convenience was the main motivator, despite having bad luck with Firestone in the past. One week after the swap, I had to come back and have a tire resealed because they didn’t clean the rim when mounting the tire… or check for leaks after. A month later, I noticed my truck was kind of fishtailing around on the wet road so I checked the tires again. Sure enough, a different tire was slowly leaking and was very low. I took my truck back to them for yet a 3^rd time. When I go and pick it up, I am told I had a nail. I didn’t look at the paperwork, actually somewhat relieved that they had mounted the tire properly and the resultant flat this time was beyond anyone’s control or fault. I pay the invoice and leave.
When I get home, I take a closer look at the paperwork. The shop document states I had a «bead leak», completely different from a nail, and probably not something I should be paying for, especially since I had to go back so many times. This was a tire swap! What business is Firestone in?
The cashier was dishonest I believe, probably not wanting to spend so much shop time on this issue, so he charged me for a flat repair, patch-​plug, rebalance etc. It was a little over $ 20 but the deception is the point here. So, to have 4 tires swapped, I wound up paying $ 20 more than the standard rate, had to go back 3 times (4 if I want a refund for the shady transaction), and needed to leave my car there for a total of 12 hours. As far as I know, I may still have leaky tires, 2 of the 4 they mounted still seem to be holding air but if the seals weren’t checked, I may not know for a while.
Guess I won’t be back. I don’t appreciate the way this was done at all. I should not be charged for their mistakes nor lied to about what they did. A simple tire swap should not be so complicated. I have better things to do with my time and money.