FedEx Office Print & Ship Center

Bad, inconsiderate, and illogical costumer service person named Carlos. Walked in the freezing cold to drop off a Ground package from a client. My client committed the biggest Fed-​Ex Ground crime of all, used an Express envelope to ship a Fed-​Ex Ground package. How dare them! I talked to Carlos the ship center specialist; he said that he will not accept it because of the envelope. I told him that I’ll buy a paper and cover the Express logo so it won’t be confused with Express. He said he’s still going to decline it because he now knows the client used an Express envelope even if you won’t be able to tell it’s an Express envelope?! Smart! I’m shipping it UPS Ground now. Will tell the client not use Fed-​Ex Ground anymore.

A guy named David offered to help me send a envelope overnight, and went to get me a paperclip, but as I was putting it on, a guy customer came up and had a box to send and David completely dropped everything he was doing to help me to help this guy. REALLY?! What I would expect in the South, but Seattle? Come on, Guys, you just don’t discriminate like that… too blatantly sexist!!! Shame on you David, and shame on the male customer who was very aware of what happened!

David was very friendly & helpful. He exemplifies customer service.

I normally have EXCEPTIONAL service with FedEx but I had the most unhelpful, rude and condescending male employee answer my call last Friday afternoon around 5:30pm. I did not get his name but not only could he not answer any of my questions as far as why my status updates said «delivered» and my package was M.I.A. but instead of nicely saying he didn’t have the ability or whatever the issue he instead went on to say «you do realize you’re calling a local FedEx store…» Uh yeah because you were holding my package at that location this morning. Unbelievable.
I have never had such an unhelpful and rude FedEx representative and I am constantly ordering and shipping items both personally and for my office. Hopefully this person gets out of customer service because no one wants to deal with that.
On a lighter note, I had something delivered to Upper Queen Anne last Saturday and the delivery guy was so helpful and kind I thought it’d be nice to hopefully get him recognition! I believe his name was Chancie.

To be fair, I have never asked the staff for help here, mostly because they are usually busy. I have already complained about bad computers in my other review; yes, now I get to complain about 1980s technology ala the fax machine.
I spend a lot of time when I have to fax something old school via FedEx. Lotta time. Always throws me an error. Since I am assuming faxing will go out in the next year or so, I don’t think it will be much of a worry, but man, I wish I wouldn’t lose those hours standing at a FedEx fax machine.
The other good thing about downtown: there are a ton of FedEx’s around, so you can take your pick of which one you want. This one was closest to me from work, so here is where I went.

Went in on Wednesday (September 11^th) to get some laminating done for a work project. I called ahead of time to ask them a few general questions before heading over there.
I dropped everything off that same day I called and had to answer some questions for the sales associate that was helping me. He wasn’t really pleasant, but wasn’t rude. I don’t feel like getting into too much detail, but it just didn’t seem like he wanted to help. In the end, I asked him what the total price would be after tax so that we can cut them a check. He told me the total and printed out a receipt that had a total BEFORE tax.
The next day, our Accounting department wrote out a check and I went in today (Friday, September 13^th) to pick up and pay for the lamination work we had done. The man helping me was pleasant and helpful. He then told me that the sales associate from Wednesday shouldn’t have told me the total price until after they were finished laminating everything. Our total price actually came out to be LOWER than what he told me. So in the end, I could not pick up our product since we had the wrong amount written on the check.
Now I have to get a new check made out and pick our product up by Monday or Tuesday. Driving around Downtown trying to find parking isn’t easy. Let alone, if you do find parking you have to walk a billion miles to your destination. I ended up paying $ 6 for parking in a garage for 15 minutes. That’s a total rip off. But at least I get reimbursed by my company.

Great help! Went here on two different Sundays and the lady helping was courteous and efficient. Helped get what I needed with a smile. Also went here during the week and a nice guy helped me print out some large docs and scan some others. All good!

I’ve worked near this location for over 7 years now. They open around 7:00 a.m., which is really great for early risers.
I primarily use this location for making photo reprints and purchasing office supplies. There is a drug store in the same building. However, I find there is a difference in photo quality. At times, when I actually remember to make photo reprints, I need to get them done right away before I forget again. The quality at this FedEx location is much better than the drug store. NOTE: It’s also more expensive so you have to decide what is most important to you.
Because the selection of office supplies and other seasonal goods is so small, that often means there will be a clearance sale at some point in the future. I have gotten small photo albums and even Hello Kitty branded goods at a discount because I happened to be there for something else.
The customer service has been hit and miss over the last 7 years. However, I can say it is currently on the upswing. I find most of the current staff pleasant to work with and somewhat knowledgeable.
Often, my choices for items are the FedEx and the drug store. I often make my choice based on who I think will have what I’m looking for and how much it will cost. If time is an issue, I can say that this store is often less busy than the drug store.

I didn’t use their services, so not sure if I qualify to write a review. But am I ever?
Anyway, I came in looking for envelopes, which they didn’t have. NOT because their stock sucks, but because the size of envelope I’m looking for doesn’t exist in real life. Just in the world with unicorns. But the staff was friendly and helpful and tried to suggest somewhere my magical envelope may exist.
This place is huge, unlike some other small outpost looking FedEx’s. They look equipped to help you with whatever you need that deals with printing something or shipping something. I’m glad I checked this one out for future use. The one in the International District is super tiny. This one is big.

I work across the street from this location and I have always been happy with the work they do. I bring them print projects at least once a week, many different types of projects, and they never dissappoint me.
They are also a stellar group of folks, very freindly and just a pleasure to work with. I am shocked that there are some very negative reviews here. As a regular, I can assure you that these guys are great! Sean, Karlton, Mike, Molly, Brianna, Nickole, and anyone I’ve forgotten, you guys rock!

My experiences here have been great. I’ve been going since March 2011, and the staff is extremely helpful, courteous, and knowledgable.

I’m sure the employees at this branch are good people, but they are indifferent printers and were totally unable to help with a printing job that Office Depot tackled in less than 5 min

This place has changed so much over the years! I love all the people here now. They do get really busy, but always willing to help! Sean (store manager) & Brianna (Assistant manager) are both amazing. I highly recommend this location. I must say, I’m starting to love «Kinko’s» again.

I utilized this FedEx Kinko’s quite a bit when I was unemployed. It’s conveniently located on 3^rd Ave and down the hill from the downtown library. I have used this shop to: mail FedEx envelopes, make (color) photocopies, and print copies of my resume onto fancy paper. I was also pleasantly surprised when I found they sold 3M sticky hooks, which saved me a trip to the drugstore.
As other reviews mention, the customer service here is hit or miss. Some employees can be apathetic, a little gruff, and/​or lacking urgency. Also, they always seem understaffed and their big print/​copy/​binding jobs apparently take precedence over customers waiting at the counter. More than once I have stood at the counter for several minutes, watching stressed employees scurry about in the back area. But I’ve also encountered very helpful and friendly employees, and this includes times when I’ve asked some very silly questions. In addition to customer service, experience level can vary by employee as well. Not everyone is a print specialist, that’s for sure! One of the nicest girls to ever help me was also the slowest, taking forever to print several docs off a flash drive. And I’ve had different employees give me different answers to the same question. But I’ve always eventually got what I needed.
Most services at this FedEx Kinko’s can be self-​service, or done by employees. I do suggest having them print docs for you from a flash drive, because if you use their computers to download your stuff you have to pay for the prints AND internet usage, which really adds up. The best part about making copies here is that they don’t charge you for mistakes, even if it’s user error. I did something really stupid once and they refunded me almost $ 5!!! That’s pretty awesome. You can pay for copies at a self-​service kiosk or the front counter.
This shop is on plenty of bus lines. They also sell some office and shipping supplies, greetings cards and calendars, snacks and soda. This FedEx Kinko’s may not be full of customer service all stars, but be patient and they’ll be able to get you printed, mailed, copied, and connected to the internet.

Horrible attitude, really grumpy staff. Sent a print order online hours ago and walk in’s got their print jobs ahead of me. They didn’t seem to give a crap I was waiting at the counter for 30 mins. Nailah was particularly unhelpful. James finally gave a s’it after asking a second time and he did help me out.

Admittedly, I waited until the last minute, and the Kinko’s on 3^rd Ave. really came through for me. It was Thursday night. I was heading out of town the next morning for a bachelorette weekend on Lopez Island and had promised to bring a game. A friend helped photoshop the groom’s head onto David Beckham’s body, and I needed to blow up the photo to poster size so we could play «Pin the Junk on the Hunk». After having terrible luck at the Tukwila Kinko’s, I called up the one on 3^rd Ave., hoping they could help me and save the game!
I called at 10 pm that night, told them what I needed and was told they could have the project completed by 10 am the next morning. Whew! They gave me their email address, so I was able to just send them the files without even having to leave the comfort of my living room. The next morning, as promised, my beautiful creation was realized.
I would have given them 5 stars, but the print was a little dark, and the smaller copies of the «junk» were a bit too large and were cut off in some spaces. It worked just fine for the game, but if it had been for a professional project, I probably would have been a bit irked.
Oh — and the ladies LOVED the game!

Me: «Hi, can you please help me print double sided color sheets on to this printer?»
Kinko’s associate: «Double sided printing is not possible.»
Me: «But it says it costs $ 1.98 to print double sided color sheets (Points to banner on top of computer), so do you think someone might know how?
Kinko’s associate: «No I don’t think anyone knows how to print double sided here.»
Me: (WHAT THE FUCK!!! This is Kinko’s, the most renowned print shop in America, Damn it! And I KNOW you can, because it was just TWO weeks ago that I was at the Kinko’s by UW and someone helped me print double sided there. Not to mention the advertisements on top of the computer screen to print double sided) «well, I am being charged by the minute on this computer to print in publishers, and it says on the banner that I can print double sided, but I am not sure how. Do you think you or maybe someone else can help me figure it out?
Kinko’s associate: «Well I told you that I don’t know how, and that it’s not possible to print double sided. I’m just saying. Let me go see if someone else can help.»
* Two or three minutes pass…*
Me: (At front counter) Excuse me, can someone help me print double-​sided color sheets on to that printer? (Points the big colored one in the back)
The same associate and 3 other sales associates look confused and blankly at me. I am told once again that double sided printing is not possible. And then they go back and stand by the laminating machine to continue talking about their weekend while ignoring me.
Me: (trying not to make a huge scene) I NEED SOMEONE TO HELP ME PRINT DOUBLE SIDED COLORED SHEETS ON THIS COMPUTER TO THAT PRINTER! Please? Anyone? Maybe? Ok.
After about twenty minutes of trying to figure out how to print double sided in publishers and make my pamphlet look half way decent, it was 6 print jobs later. Mind you I am being charged to be on the computer, and being charged for all these mess up print jobs because not one person of their staff apparently did not know how to.
I am not one to get upset when treated horribly in customer service and normally just try to shake things off, but MY FUCKING GOD, I was so angry and appalled at their complete and utter lack of service.
The shitty thing is, this Kinko’s is close to my work, so I will be back, but I am NOT excited. I hope they were all just having a bad day.