FedEx Office Print & Ship Center

Generally I think the staff are competent and friendly. However, the person who was helping me was not. Printer ate my paper, then insistently telling me that if I kept the proof copies I would be charged for them. I didn’t even care but why be rude about it?

Staff took 45 minutes to help me print up just one page that we were having trouble getting right, color-​wise. The job cost under $ 2, and they could have given up, but kept working on new solutions. I was really, really impressed.

Great service came to print and bind a book my files needed to be redone, both Jude and Russell help take a good amount of time to help me figure out everything, great attitudes as I personally would be frustrated, all said and done I would def come here again. Russell finished book better than imagined.

$ 15.68. Yes, $ 15.68. For what, you ask? For printing and scanning 17 regular, black and white pages. I have never felt this ripped off by a business in my life.
I’ve been a usual customer to this place for the past few months, and I’ve NEVER been charged this egregious amount. I told the clerk this, and he said, «Oh, someone must have rung you up wrong before.» Yeah, the last 10 times I’ve been there I guess I was just gettin lucky!
So once the documents were printed and scanned, he tells me I have to go over to the computer and pay to use that to email the documents to myself. Even though the last 10 times I’ve been here, the clerk has emailed me the documents. He insisted they can’t do that «For security reasons» so I had to pay an extra fee to use the computer. Also, the internet was slow so it ended up costing much more than it should have.
Never coming back here, that’s for sure!

This is a review for their printing services.
This FedEx saved my butt! I came in with a print job of 400 brochures around midnight for an event that opened at 11am the same day. These brochures were vital for helping the attendees of the event figure out the schedule of performances so I was in full out PANIC MODE that no other place was open around the time except here. Not going to lie, I was really hesitant about coming here after reading all the terrible reviews. However, I’m happy to report my experience was a lot different.
When I got there, I was directed to the self-​printing station. Unfortunately, it was giving me issues and the employee there (I can’t remember her name, but she had red hair) helped me out. When she realized that my print job was going to be 400 copies, she got started on helping me set it up as an order. They were great with understanding the specifications I need for the brochure and how it needed to be folded. They did let me know that because of the volume of the order, it would take a few hours («Hey perfect! As long as it is done by 11am!» was my response). I did have a few issues with my PDF files not displaying text. The girl working the counter gave me their business card with their email so I could run home, fix the mistakes, email them the files and have it printed (all of this being done around 1am). I called to confirm the order after I sent them my email with the fixed PDF and held my breath for the best.
8 hours later, they called me to let me know the item was ready for pick up. I was very pleased with the product upon pick up. Day of the event, the brochures go fast and I’m told that they need 800 more brochures for tomorrow (it was a 2-​day event). I call up the same Fed-​Ex and the person on the other line lets me know that I can email them to fulfill my order… and then hangs up («Uh well, bye I guess?»). Okay, so I suppose your experience can vary depending on who you are talking to.
I submit my order through email and request some small changes from my prevous order. I receive a phone call from someone named Josh a few hours later who confirms that my order was received and they will have it done by the time frame needed (less than 24 hours). He is a lot more pleasant over the phone compared to the person I was talking to earlier and confirmed everything I requested in the email.
Next day, 800 new brochures are made and they look great!
So yay for Josh! Yay for red-​head girl working the Fedex counter at 1am (I’m sorry I forgot your name!) Yay for Fedex! Thanks to them the event ran smoothly.
Super pleased with my experience here!

Amazing service. Helped me with everything I needed even though my UBS ended up not having the files and needed to resize my photos. Highly reccomend. And ²⁴⁄₇

Love that it is open 24 hours.
Cons
–force you to buy an envelope or package, even if you bring one
–staff are generally into looking to make money
–rates seem high compared to the ups down the street
–told me I needed a commercial form when I didn’t, and package was delayed.
Use as last case scenario

I had to mail back a bunch of Christmas presents to myself and I came here. I definitely think it was a bit expensive to ship but maybe that’s because my items were somewhat heavy (I didn’t think so, 10lbs), but the guys working there were super friendly. I had no idea how to pack all of my things and I wasn’t sure what to do and they were EXTREMELY helpful with packing, shipping, and just talking to me while I waited for him to finish. I really appreciated it.
They told me they were going to be open 24 hours after the holiday season so I thought that was a pretty awesome idea for anyone who needs to ship ASAP.

Printing photos is a necessary part of my photography class. It costs money, and I am okay with that. What I am not okay with is the grumpy guy at the counter who asked me «don’t they teach you anything in that class?»
Screw you. First of all, I can print photos anywhere, this is convenient. Second, why is it taking YOU so long, didn’t they teach YOU anything?
And, they tried to charge me for color prints, and my prints were black and white.
Just for reference, it took half an hour for them to print six pages, and another ten minutes to pay. Maybe you, Grumpy Guy, should go back to Customer Service School. Apparently you didn’t learn anything there.
Never coming back.

If you want to ship on a budget, I wouldn’t advise going to this FedEx location. I had baked some homemade cookies and came here thinking, «It can’t be THAT hideously expensive to ship these from Seattle to San Francisco, can it?» I was wrong. I was greeted by a friendly man at the service desk who said it would be a $ 5 – 7 job, and that was a price I could live with. He gave me the packing supplies and disappeared to help another customer. Now, in comes a different man to help me and he informs me that FedEx isn’t technically supposed to ship perishables, so I’m going to have to construct this box, etc. myself for liability reasons. I followed his instructions and wrapped the bejesus out of those cookies, following his advice to «wrap it in bubble wrap again, you can never overwrap.»
By the time I had it all wrapped to his specifics, labeled and weighed I had been tricked into an $ 18 shipping order. Needless to say I’m never using this FedEx or any other again, and neither should you. Be wiser than me and just go to the nearby lower Queen Anne post office, support our dying postal service and ship through the USPS. Apologies for the crotchety review, I’m just a thrifty lady who doesn’t like to be swindled.

I have been in here twice, but will never go again!
First visit was at 11:30pm– no one else in there, but four employees. I had ordered PDFs through their online system to be printed in color on glossy paper. I tested to make sure the text in the PDF form uploaded at least twice before submitting the job. When I picked up my order, I noticed the text didn’t print. The kicker was the sticky notes stick to each page saying the copies had been reviewed and initialed by an employee for quality! Ha! Some attention to detail.
Two employees spent 30 minutes trying to get the text to print, but ultimately gave up. They didn’t offer to refund my order, give me a discount, or provide me with a gift card for a future service, despite getting my order wrong and wasting half an hour of my time. Needless to say, I was pissed.
That said, I was dreading going back to have a return mailing label printed so I could ship back a product to a company that unfortunately contracts solely with FedEx. I hoped it would be a quick trip, since they just needed to scan the barcode on my smartphone that was emailed to me and the label was supposed to print. Of course, it didn’t turn out that easy because the employees here are incompetent and/​or FedEx has crappy technology in this store! I agree w/​everyone who has said the employees need to be trained better here– it’s true! After wasting yet ANOTHER 30 minutes of my time trying unsuccessfully PRINT a mailing label at a PRINT and SHIP store, the guy helping me said, «It’s not working,» and then literally walked away from me and started helping another customer without saying another word! No apology, no offer of getting the manager (who was behind the counter w/​him) to help, no «have a good day!». I didn’t even realize he was done helping me until I saw him handling someone else’s package at the other end of the counter.
I’m so irate about the waste of an hour of my life without getting what I needed done OR proper customer service in either situation that I’m writing a review for this place even though I doubt many people read reviews for copy/​shipping stores! Stay away from this one! Perhaps the one on Cedar & 4^th Ave nearby is better? I’ll try it the next time I’m forced to deal w/​FedEx.

just left after a pleasant experience with Alex, very professional and helpful, and he’s a southpaw also, very well equipped store, A ++++++++++++
open 24hrs during the week, free parking, lots of extra office and shipping supplies,

Very convenient… they have printing, fax, Internet, and mailing services! I like this place because I dont have a fax machine at home…

Not helpful at all.
I haven’t been here since about 2006 when I was had used Kinkos for some printing jobs and was consistently frustrated with the lack of professionalism and several failed print jobs.
So I decided to brave them again, and this time use them for their FedEx capabilities. But once again I find their (lack of) helpfulness consistent with my previous experiences.
I brought a box/​package wrapped in brown shipping-​paper. They said they could not accept a wrapped box, but did not offer a solution. After probing the two gentlemen the only solution offered was to charge to create a custom box for $ 25 (before the shipping cost). Come one really? Very frustrating.

my experience at this location has always been great. They are super helpful and prompt.
I picked up 2 heavy boxes (85lbs) earlier this week and they even brought them outside and helped me load them into my car.
5 stars.

You know when you are desperate? When the special banner you ordered didn’t show up on schedule, and now it looks like the order didn’t go through at all? Well, that was me on Friday, September 7^th. Big Designer Sidewalk Sale and no banner for our booth. Aaaaarrrrrgh! Or words to that effect. I drove to the FedEx in Lower Queen Anne and went in. When a young saleswoman asked me what kind of help I needed, I said, «I don’t know if you can help, but here is the situation…» When I finished she said, «I can help with that.» She sent me to the computer to create a design, told me that, in fact, the banners were on sale, and comforted me mightily by saying they could get it done by 9pm.
And they did, and it was beautiful. They saved the day… at half the usual price. Thank you, everyone who helped at FedEx.

Never NEVER go here. The guys at the counter are rude, unhelpful and incompetent.

perhaps my experience was different from most because I didn’t deal with many people in person.
I called the store to get their specific email address so that I could have a few articles from school printed and bound together. person on the phone was friendly and gave me their address. I emailed my instructions and within an hour someone had written me back asking a few questions to clarify.
we emailed back and forth another time or two, and he asked when I could pick it up. I said «tomorrow at any time.»
at 10am the next morning I had a phone call that it was ready. went in, and it was done exactly as I had asked.
so, no complaints from me… perhaps the solution for others as well could be to print online/​email your order to them?

This review potentially could have been a two star; if not for the manager Aaron! I came in the store on Monday during the afternoon and was put off by the surly and strange attitude of the guy I spoke to. I came in with some questions about how to print a «zine» type booklet and he begrudgingly gave me advice. HOWEVER when I came back in today to print out my booklets, the manager Aaron helped me, and was incredibly pleasant and hecka awesome.
It did take quite awhile, but it was affordable and he made sure everything looked exactly the way I wanted it to. Def. went above and beyond to help me. Thanks Aaron!

Stay away! The staff here act like they hate their life, their job, and especially the customers.
The one with the name tag, Josh, was the worst offender of all — he rolled his eyes at another customer, balked at him for coming back to check on his job, as though the customer should have more sense than that. At one point, he kept repeating the name of another staff member as though he was a 5 year old child calling for «mom» «mom» «mom» «mom» «mom», he seemed completely disinterested in completing my job and barely addressed me except to point me to the cash register, no pleasantries what so ever — absurdly bad service! I want to give them zero stars.
DO NOT COME HERE!