FedEx Office Print & Ship Center

For the first time, in Fedex office, I had the most degrading experience. I was very scared to a point that my packages would not be sent on purpose by customer service representative named Amalia at this location. Amalia was overusing her authority and overcharging her customers.
— I had two items to send, ski boots and skis. The first box with my ski boots was processed with no issues. Amalia then measured my skis that was going to Utah, and said it would cost me around $ 39 without the packaging. I decided to make a quick 1 minute call to my husband to see if I should carry them in the plane for $ 25 as an extra luggage. Since I was in the FedEx office already, I decided to ship them for the asked price since we had a dog to carry in the plane.
— After making the call, I stood back in line, and nodded to Amalia that I want the skis to be shipped too. There was a phone call to FedEx office, and Amalia put the customer on the phone on hold. She helped 2 – 3 people that came after me, and decided to give a very detailed explanation about posters to the customer on the phone. She completely ignored me, and purposely made me wait. By this time I was in the FedEx for more than 30 min.
But here is a good part. Drew, another FedEx employee who was busy with one customer all this time, became available. Drew weighed and measured my skis, and said it would cost me $ 26.77 to my huge surprise. Only then I realized that Amalia was using a fraudulent way to measure my skis to overcharge me.
Drew had to cancel my first package that Amalia processed, so that both of my packages would be sent together. He had to type all the shipping information again, measure the box with boots again which I thought was already done by Amalia. The fact that FedEx doesn’t let adding one more package to the already processed one, I thought, was very inefficient. All this took me another 15 or so minutes.
It is Sunday today, and I really hope my skis would reach the destination before I get there. I didn’t say anything to Amalia to make her mad or angry in any way. I’m sure Drew would be the witness of that. I am still wondering why a FedEx employee would act in this manner instead of helping a good loyal customer.
There are people like Amalia who likes to overuse her power and authority, but luckily there are also good FedEx employees who doesn’t treat its customers unfairly for no known reason.

The store is pretty small, but they seem to have all the essentials. Also, the customer service is consistently good.
The location is conveniently right off Lake City Way, but if you can’t street parking then there’s a lot behind the store. Entrances from either side. There is generally only one person working there which surprisingly manages to work out. The older gentleman that I almost always see working there looks a bit intimidating, but he is a super friendly person. Best part is that he knows what he’s talking about, is able to answer any of my questions, and resolves any issues that crop up with any of the machines.
I enjoy going here because even though theres low staffing. It is easy to get in and out and also receive kind and courteous service.

Pros:
1. Almost no wait time (even though seems like only 1 person working)
2. Friendly and knowledgeable staff
3. Clean and organized store
Cons:
1. Super small store (may not have everything other fed ex locations have)

Useless office staff. Computers for printing have old browsers, won’t allow pages to load properly. When pages don’t print correctly they refuse to refund the fees. Never agiain.

I ordered some sheet music books for printing. They were printed on time — however, whoever did the printing did not follow my instructions about which page should be on the left side. To be fair, they did fix this problem quickly — however, in their «fix» they used lighter weight paper than I had requested. I had to make two extra trips to the store to fix these issues — was never offered an apology of any kind. I am sure they are fine for the casual print job, but for quality dependable work, look elsewehre!

Thank you for making filling my taxes easy. I forwarded them from my cell phone, you printed, labeled, mailed, and gave new a tracking number. All of this with a smile and none of the attitude the post office gives me.
I always use this location for any printing needs. They are always fast, easy, and friendly.

I feel very compelled to write a review for this FedEx office after it saved me today. I’ve been here several times to pick up easy print orders before, and they were always SUPER speedy about calling me to let me know that the order was done even when I requested it for three days later. Fabulous.
After 10 frustrating minutes on the phone with FedEx customer service reps, I decided to just call the local office to see what they could do. The in-​store services are different from the online services, which is really good to know because I usually rely on the online services since it seemed like the easiest option. Not.
For complicated orders like random note cards with designs on them or fancy flyers, I’ll know next time to check with the local store first to print complicated projects. As long as you bring your files (PDF preferred) in on a jump drive, the reps in store will help you out with great quality of customer service!
I also love that there is convenient parking whereas the Northgate one is tough.

I went here to print off a couple things. One was in my email and they were having trouble with their computers so the employee gave me the store card to print off what I needed meaning I didn’t have to waste money using the customer ‘pay as you go’ computers. Very customer-​service oriented! I’d give 5-​stars but I work for their competition (just joking. kind of)

Friendly and professional services. I have a big box to be shipped out, but after dropping off at Fedex, I wanted to change to a faster shipping service. I just call this office and the representative was just awesome, he told me to send an email with new label, and he will take care of the rest. After I sent the new label, he swapped the label in 5 minutes. That was very efficient and saved me a trip to Fedex store.
Thank you and I will be back!

I just ordered another print order today and I already got an email saying it was ready (even though they said it would be by tomorrow at 8pm). This tends to be the norm at this location and I ain’t complainin.’ Just another reason why I love this FedEx!