Eye Associates Northwest PC

Really like Dr. Hoyt. She was able to solve a medical (eye related) issue I had been having that another ophthalmologist (not at Eye Assoc) misdiagnosed. I’m feeling great now and am so grateful I went to see her!

My first visit to EAN — the facility was nice, the front desk staff was very pleasant. Waiting time was short. Assistant and doctor were very pleasant and professional — I think I got good care. So — why only 3 stars? Because they could not get a prescription right. Several times. And then they left me waiting at the glasses store and didn’t call back. Closed, went home and left me sitting in Costco Optical. Guess they were mad that I didn’t buy my glasses from them.
I needed two different prescriptions — driving and computer. Both were lined bifocals. Nothing crazy. So when I got to Costco to order my glasses, the optician told me the prescription did not look right — the numbers weren’t adding up between the two prescriptions. She called the Dr. Office, and they told her that they would call right back. I couldn’t complete my order without the proper prescription. So, 45 minutes later, we tried to call and they were closed! Damn, I was pissed. It was rude and wasted a lot of my time and the time of the person at Costco.
So, let them check your eyes, but before you leave with your prescription make them check it over — twice. And don’t expect any customer service if you don’t buy your glasses from them.

1^st time at Eye Associates, Northgate location yesterday.
Really lovely staff. They were short one person but still very accommodating. The optometrist was lovely in answering my questions and suggesting frames.
The first person that I saw (dr.‘s assistant?) Keith? was really great. Fun and put me at ease. Dr. Buy was fantastic and really helpful.
I’ve been going to eye doctors since I was 2 years old (38 years now!) and this was more fun, personable and easier than usual.

I don’t understand all the negative reviews here, as I had my first visit with Dr. Jeanna Hoyt and was very pleased with her professionalism and her caring demeanor. The whole experience from start to finish was hassle-​free. Although the Northgate location is a busy office, the paperwork was minimal for a first visit and the waiting time was less than 15 minutes. The office staff were all pleasant and Owen, the tech who did the pre-​screening couldn’t have been nicer. But most of all, I walked out relieved and thankful that I was diagnosed by such a competent ophthalmologist.

Went in recently for an eye exam and had the most wonderful experience. The front desk staff were fabulous and made my check in easy and painless. The eye tech took me back quickly and listened to my concerns. Although the office was quite busy, I felt like Dr. Hoyt spent a fair amount of time with me. I will definitely return.

Disorganized office, folks don’t seem to like working there, miscommunication between the staff, took them 6 months to bill me… not going back.

I waffle between two and three stars. The doctors are over booked and wait times can be very long. The patient can see several doctors for various things, sometimes this results in confusion, especially when a prescription needs refilling. The front desk staff act domineering and unwelcoming. I get the feeling they don’t like working with the public, however, they are very busy so perhaps this is why they get away with it. I do notice that all of their patients are elderly, who probably don’t bother complaining. On the plus side, the care/​medical treatment is very good and thorough. A good reason to continue going. This is the best place to get treatment if something is wrong. I would go elsewhere for routine eye care, it’s so much more pleasant at lenscrafters.

I had a gut feeling at my 1^st appointment that something just wasn’t quite right. I was told that my correction had changed significantly, for the better, which often is the case as we age. When I could finally afford the $ 594 for the glasses (from Lenscrafters-they’ve been very good to me) I could not see out of them, they were like reading glasses. The assistant Manager at Lenscrafter commented that it was odd the correction for both eyes was exactly the same. I decided the DR knew what she was doing. I was told by Lencsrafters it may take time for my eyes to adjust be if there was a problem to go 1^st go back to my dr.
So I called Dr Hoyt’s office, explained my situation, and how upset I was, got a recheck appointment for a few days later. Check in was wonderful. The rest was not a pleasant. The tech barely spoke to me, typed a bunch of stuff that I could see (I took a spare pair of specs) was totally different from what had been prescribed before. I also saw on my chart that I had ADD, which I DO NOT HAVE and she had the nerve to ask if I had a «history» said condition. I said I have DGD-​degenerative disc disorder, so she corrected it. Then she took both my old & new glasses out or the exam room to read their correction, then brought them back «spooned» together. We all know that anti scratch surface on our lenses is not scratch proof and handling them is this fashion should be illegal.
Then the doc came in and asked what was going on. I explained i could not see out of my new glasses. She then said the she had weakened the correction. I’m thinking what the hell? Then she gave me attitude during the «better one or two, three or four» test, saying I was going back & forth. I felt she was trying to trip me up & I responded I have severe floated & astigmatism so it was going to take a sec to focus. She kept calling me dear & slammed the big eye machine into my cheeks at least 3 times. She apologized for the inconvenience, I said it was «ok, we all make mistakes and the computer can’t tell us when we do.» I offered my hand to shake & thank her for her time to recheck me and she spun around in her chair and with her back to me said «have a nice day.»

Long overdue for some new glasses with sweet sweet frames, I asked my coworker for a recommendation. She suggested her own optometrist, Dr. Jeanna M. Hoyt.
The facility is conveniently located across from the Macy’s side of Northgate Mall, and next to the NG Library, I was sold. They scheduled me for an appointment the next week.
Gaining entrance to the office was tricky. There is a door that opens to a foyer area where you use the elevator to go up to the 4^th floor. If you don’t see the elevator, you opened the wrong door.
Check-​in was a breeze for a new client and I waited just a few minutes before called in. Dr. Hoyt was really nice and patient. I don’t know about you, but I get ‘steamy eyes/​face’ and tend to fog up the lense machine. It takes few moments to clear, but I always feel bad. Eye check-​up technology has improved since the last time I went in, so I didn’t have that ‘blow a puff of air in your eyeball’ test! YES! Instead, I received numbing drops and then she gently touched my eyeball (still squicks me even if it didn’t feel like anything) with a probe while I looked in the opposite direction.
The appointment was probably 30mins but didn’t feel rushed at all. I came out and they sent my Rx to the in-​house optician, Pam Jacobson. Here things slowed down a bit. The line system for Pam was not exactly clear – part whose Rx came out of the printer first, part mental note of who just walked in, but we waited a good bit. On the upside, the selection of frames was super trendy, but small.
I was certain of the frames I picked when it was my turn. She took a few additional measurements and I paid a hefty chunk for my glasses. It was worth it because I am really really blind and my frames are awesome.
My completed glasses were ready in less than 10 days. When they were adjusted to my fitting, they cracked (more heard, than seen), but Pam decided to order another set of frames. When those arrived, I showed up (again, the no clear line system thing kind of sucked) she tried installing the lenses, but my frames were complicated, so she sent them to the lab. This time I asked for new nose pads for my old glasses and she put them in for me free! I finally got my glasses after a month of all this, but I truly enjoy them.
I will be going back when I’m eligible for new super sweet frames. :)