Extended Stay America – Seattle – Northgate

DO NOT STAY HERE, YOU HAVE BEEN WARNED! Worst experience of my life. Staff cannot be trusted. Left my passport in my room by accident and it was stolen by the hotel’s manager. Worse yet, they wouldn’t talk to me after they realized what had happened and rather than working it out and making sure they knew the story, they gave my contact info to their insurer. Seems like they’re pretty scared at this incident but it honestly would not have escalated the way it did if they had ACTUALLY ACCEPTED A CALL FROM ME OR RETURNED ONE OF MY MANY MESSAGES.
Hotel itself is disgusting, elevator smells like urine. I walked around in the room with my shoes on because the floor was gross. This hotel clearly has not been well taken care of and they do not care about how much noise the neighboring rooms make. I didn’t sleep at all and tried numerous times to call the front desk with my complaint — the staff member was in the back ignoring the phones when I finally couldn’t take it after trying to get to sleep for three hours.

Terrible! Worst experience ever! I booked through Expedia, decided to cancel, and Expedia AND Extended Stay Northgate both would not give me a refund, even though I had been a repeat customer. The time that I did stay there, in room 200, there were bugs on the pillow. Not sure what kind, but it icked me out, to say the least. Also, the FIRST time I stayed there, the front desk lady was soooo incredibly rude! I told her, I’m posting this on Unilocal,for sure! The management there have no people skills, and don’t care one IOTA about their customers. Just terrible experiences all around. I HIGHLY recommend you do not stay there.

Unsafe motel in a horrible area. Shoreline AND Lake City are the BAD areas of Seattle FYI. So if you wanna get mugged or asked if you wanna buy drugs. stay here! The breakfast was lousy and what was up with that guy at the front desk with the glasses. He’d twitch. Tweekin bro? Cheap motel minimal amenities. I dunno what Angelica is talking about the utensils were horrible and bent when I tried to spread butter on a piece of toast! Unsavory characters hanging out in the parking lot at night. The night shift front desk lady smoked weed in her car when no one was in the lobby. Avoid.

Filthy. Smells like smoke, even in a smoke-​free room. No bedspread on the bed, dusty tables in the rooms, carpets stained considerably. One hanger in the closet. Not worth the money. One star rating is too high.

Dirty, smokey and a staff that doesn’t care. Doors constantly propped open, floors never cleaned, staff eats all the breakfast put out for guests (literally stuffing their pockets), apathetic front desk. My non smoking room smelled like smoke and the bedspread had a cigarette burn. Couldn’t get clean towels, laundry detergent dispenser broken. Car vandalized twice. Won’t stay here again.

I don’t normally write reviews about hotels but this time I couldn’t wait. We checked in at 9:00 p.m. after a long day of traveling. The windows in our first floor room were open and we struggled to close them. I finally got the lady at the front desk to come and check them out and she had to hang her full weight on them to get them closed. We didn’t have any plates, cups, glasses or any of the other advertised amenities, so I had to make a 3^rd trip to the front desk. There was a food stain on the bed skirt that looked like tomato sauce so back to the front desk I went. When I finally got into my pyjamas and brushed my teeth, the sink in the bathroom wouldn’t drain. Rather than make a fifth trip to the front desk, I figured I’d let it slide and wait until morning. Extended Stay, WHAT HAPPENED? We’ve stayed here before and enjoyed it… but I think never again.

Pros: Convenient location, price, kitchenette.
Cons: Hallway smelled like smoke & trash, employee talking about former drug habits while in the lobby, poor condition of the room.
We weren’t expecting much because of the price but our stay still failed to meet our expectations. Would not recommend.

Terrible service! Not even worthy of one star. My mother and I stayed here while visiting my sister. The hotel elevator reeked of dirty B.O. My mother woke up and realized there was old blood stains on the bedsheets! She kindly spoke with the front desk and asked for the sheets to be changed to clean ones. The hotel staff agreed to have them changed, we arrived back to the hotel the same night only to find the same bloody sheets on her bed! She complained again and was not compensated, or reimbursed at all. Do not be fooled by the lovely exterior of the hotel, the customer service is not worth your time.

This hotel is very poor. The hotel smelled of smoke and musty. They allowed pet and dog poop all over the grounds. The kitchen did not have any kitchen utensils. The grab and go breakfast bar was very poorly stocked. Always out of coffee, no cold cereal, milk and no fruit. The staff were not attentive. They did dress with hotel attire. No computer on site or printer for printing boarding passes. Website doesnt reflect the amenities onsite.

My husband checked in after a long day of travel and business. He picked this hotel ‘on the fly’. He e-​mailed me later that evening to tell me that he saw to hookers in the hallway and there was a party down the hall. If it wasn’t as late as it was he would have checked out and asked for a refund. He usually stays at Holiday Inn Expresses which are very dependable. I told him next time check out Unilocal reviews!

Looking for a cheap place to stay the night for work or business? Then this is the place for you. On the other hand, if you’re looking for a place for sheer relaxation and comfort, well then keep driving! Extended Stay Amerca on 13 000 Stone Av North is… simply put, a typical motel for those in desperate need of accommodations for a cheap price. Stay there for at least 6 nights just to receive room service, otherwise dish out $ 5 for every time you want a vacuum ran through your carpet, which is not much but still. As for sanitation, well the rooms are kept clean and orderly for the most part, yet sometimes rooms lack hot water due to «boiler room» or «water heater» issues.
For those staying more than a night or so, i suggest bringing either your own plastic silverware if you dont intend on dining out or buy a cheap bottle of dishwashing detergent and a sponge. The hotel offers a silverware set with plates but i would prefer not eating off rusty forks and grimy dishes. It also would’nt hurt if you brought bottled water. After staying in different rooms i have discovered not every faucet is equipped with a Brita filter and some have been rusted and not maintained. Perhaps the biggest issue would be security. Im not saying that cars are being broken into, but there are several occasions where the side doors had something wedge between them so they don’t close. Also, fire alarms are being pulled as a dumb joke, which is concerning.
Furthermore, the hotel’s pet friendly policy is great but if you intend on bringing pets try to request a room on the first floor, making it easier to walk your pets without having to climb stairs and walk through hallways filled with terrified guests.
On the bright side, this Extended Stay America is conviniently located near Albertsons grocery store, Petsmart, and several restaurants which provide alternative services. Enjoy your stay!

This place is the worst. I’ve never been to a hotel that charged $ 5/​day for room cleaning. Here’s what was offered for my daily rate. The room. Yes, you literally only get THE ROOM. You do not get soap. You will not get shampoo or conditioner. You will not get your towels changed or your garbage emptied nor will you bed ever get done. Why? In-​room service is $ 5/​day. Guess what’s the worst thing? You also DO NOT get toilet paper! This place is a joke. Also, there’s no cups in the bathroom so you can’t brush your teeth! When I asked if the cleaning lady (who is instructed to only clean the rooms that chose to pay the $ 5/​day) for toilet paper, she really wanted to help and she literally scrammed around the floor for 10-​minutes in various areas to locate a roll for me. It was very nice of her, but very ridiculous on the part of management. Also, the front desk staff is plain, dry, no service with a smile. Honestly, I’ve been to a $ 49.95/night Motel-​6 off an Interstate and received a better experience. This place is a joke. Word has it that new management has taken over recently and things are being run into the ground!

Worst room and service ever! The staff is rude! Won’t ever return! Completely dirty and put us in a smoking room!

Room was filthy. Carpet wasn’t vacuumed, last tenants garbage was full under the sink and sheets were dirty. I won’t ever stay here again. I gave it one star because check in was quick and my car wasn’t broken in to.

This hotel is off the main road but is easily accessible from I-​5 and Aurora Ave. The surrounding area is quiet and clean. A cash and carry wholesale store is next door and does not require membership or cash only. There is ample parking when you enter and no parking passes are required. The staff are great, helpful, and super friendly. As for the room, it is spacious and clean with a little kitchen and two desks. The bathroom is spacious, stocked with towels, and clean. No cracks in the tub, floor, or toilet. No hairdryer though. The kitchen is ample and clean. One complaint is that the toaster wire was shoved inside the toaster which is a potential hazard. Otherwise the utensils were all clean and usable. Toothpaste, soap, dish detergent, toiletries, etc. are provided at the front desk if you run out of the provided samples or don’t have any. As for Wi-​Fi, it is free but you have to log on everyday and select the second bullet which states you do not want a faster speed. There is an iron and ironing board in the closet. Few hangers though. TV works well with one static channel. Heater works well. However, one window does not close completely and is difficult to close even with my full body weight on the top of the frame. Lastly, breakfast is strictly grab-​and-​go consisting of coffee, tea, hot chocolate, oatmeal, and fruits.
Tip: if the exhaust by the kitchen is on, there is a switch right by the sink to turn it off
Pros: everything is operational and clean, amazing staff, toiletries availability upon request, ample parking, located next to wholesale supermarket
Cons: «breakfast», difficult window, lack of hangers, far location from downtown

Although I can’t expect too much from an economy hotel, this location is lacking. Firstly, maid service is once every 8 days, unless you pay an extra $ 5/​day. Hotels are already kind of gross so thinking about the germs crawling all over this place… And it’s not like they deep clean when they do clean either; I actually ran a cloth around the top rim of the shower and it was dirty and hairy. The bathroom doors and refrigerator doors are also grimy.
Secondly, smoking is allowed in one wing of one floor of the hotel. I didn’t know this even existed in the states anymore. The gross thing is that I can smell the cigarette smoke through the ventilation system even in my own room. It’s disgusting. Plus, I found cigarette burns in one of my extra blankets.
Other cons: The surrounding area is full of crackheads and homeless people. The coffee often runs out before the coffee bar closes at 9am. The television channel selection has about 10 channels. $ 4 to do a load of laundry in an extended stay hotel.
Pros: Friendly front-​desk staff. The décor of the floors, halls and walls hides how disgustingly dirty this place probably is. Good heaters.
A large contingency of co-​workers are also staying at this hotel and they have the same gripes in their rooms as I have listed.

This is a cheap, no frills hotel. The staff was always nice to me. The wifi is free. I had a small studio. It was more than adequate. There was cable tv and a small kitchenette to make simple meals as well as a full size refrigerator. The bed was comfortable. The heater worked fine. The bathtub had a sizable crack in it. I don’t know if it leaked to the lower floor as I only took showers. The hotel is dog friendly. The neighborhood is industrial just one street off of Aurora Avenue. There was plenty of shopping and fast food nearby. No complaints here. I could hear people in the rooms next to me. The floor bounced like someone on the floor, above or below was making known they as a big person was making their movements known. At times it seemed like living in a dorm.

It should be 3.5 stars. We have been here for one night and so far and I have a few suggestions for the hotel. #1. The room we are in needs some attention given to the bathtub. There are a bunch of chips in it that need to be filled before the room below us gets a soggy ceiling. #2. This room needs a new mattress. Not a rock hard mattress covered with two toppers to try and make it okay. Just replace it. It’s like sleeping on the floor. Not comfortable at all and I have a firm mattress at home. #3. I don’t know if the heat/​A/​C unit has a filter that you can change but if it does it needs to be changed. As I have read in previous reviews that the non-​smoking rooms smell like smoke. This is the case every time that unit comes on. #4. The windows are broken in some form. The latches don’t work and we discovered (the next morning) that the window was left open when we came in. Maybe that was to air out the rooms as stated in others reviews but close the window once cleaning is done. Otherwise when your guests check in at midnight they don’t have to spend the night shivering cold waiting for the room to warm up with the heater (that makes the room smell like smoke) but never gets warm. I think had we come in at a normal check in time we would have seen that but at midnight all we wanted to do was haul our stuff from the car and go to bed. Loved having a cooktop and full size fridge to make our own dinners. Im not sure if I will be back here or not… Oh and the wi-​fi is free now.

This place gets one star for being cheap (affordable) but it lacks in so many other areas. I will not be coming back.
If you want to know why. keep reading my about my experience below.
We had a late flight and arrived pasted 11pm. The front door was locked but a kind smoking patron opened the door for us when he was done with his cigarette. If we were not lucky enough to have a smoking man outside, we would be LOCKED OUT on our first night in Seattle. WTF?!
When smoking man let us in, the lobby was dark and cold. There was no one there. I was calling the front desk with my cell phone and heard it ring. Scary and frustrating. Later, the laundry lady helped us check in and we were able to get to our room. THANK GOD for the laundry lady. It wasn’t her job to check us in, but she did it.
The room was mostly clean, except there were things left by a pass customer: a quarter and a comb. I was wondering, if there were things left from the past customers, does that mean they don’t clean frequently or thoroughly? I chose to ignore it because I was tired and went to sleep.
The bed was comfortable enough. When I woke up in the morning, the bathroom was missing shampoo, conditioner (that’s fine. I brought my own) and a hair dryer! What?! No Hair dryer?!! Whatever. keep calm and carry on. I can let my hair air dry. No big deal…
They gave out breakfast which was instant oatmeal, old oranges, and some granola bars. Eh… Still, it’s breakfast. We could’ve had no breakfast and it wouldn’t have made a difference. I think because they advertise that they offer breakfast that they would at least try to make some effort. I had some better selections from motels and they don’t advertise that they have breakfast.
Later the next day, when we tried to check into our hotel we were locked out. I went to the front desk, thinking our room key was demagnitized. The staff was sitting outside her station in the lobby chairs when I walked up to the front desk. She asked me «What you want?» and acted annoyed that she had to get up from sitting to help me. The whole transaction with her was rude.
Rude staff, questionable cleanliness, and being locked out made my experience here horrible.

This place isn’t bad. The location is kind of out of the way so it makes exploring seattle’s nightlife a little difficult. The grocery market next door closes at 5PM so if you plan on using the kitchenette to make a meal then get your shopping done early. You should know that rudimentary cooking tools are provided or can be requested.
Also not that there are smoking and non-​smoking rooms and some of the «non-​smoking» rooms are really smoking rooms that they have just ventilated for an afternoon or so. After I was given a few keys to scope out our potential rooms the cleaning ladies were the most helpful in finding the ones which didn’t smell and they were very apologetic if any had a left over odor.
The room themselves are nice and large but they leave somethings to be desired. For one the bathrooms do not have overhead fans and the bathtub had a horrible clog. Secondly the television had about 30 channels but the first 15 or so were static. Third off there is wifi in the rooms but it is not free ($ 5.00 a night) and purchasing access is not intuitive at all, I think you have to call the front desk but there is not mention of that on the prompt screen.
If you are going to stay here then book on
or a similar site because it will cost about $ 30 less per room than the prices I saw listed in the hotel itself.
All in all it isn’t a bad place to stay if you are just passing through.