Exec Cleaning and Maid Service

DO NOT USE THIS SERVICE!!!
I have had now 2 TERRIBLE experiences with Exec aka Handybook. The first time we scheduled service with this self-​proclaimed «Eco-​cleaner» the cleaner showed up with Clorox wipes, did a completely lazy clean, and worked for barely half of the time we paid for. I wasn’t going to use the service again after that experience but my husband bought me a living social deal so I decided to give it a second chance. This time the cleaner text messaged me at 10:30 at night to say she wanted me to move the timeslot up so she could attend a wedding. Absolutely unprofessional, and an abuse of having my phone number. Now I get a message that no one is coming for an appointment scheduled for 2 hours from now?!?

Bought a deal for $ 35 of 2.5 hours recurring house cleaning + added extra for drawers and walls. And I am very unhappy because:
1. The service (it was still very dirty after the cleaning)
2. Unable to cancel the returning appointments (If I am paying $ 125 for this kind of service, I am out of my mind)
3. No one ever replied my emails
4. Being charged an extra $ 125 without any notices
So this is what happened:
A young lady came — who is very nice, but seemed to NOT had ANY proper training or tools. She basically only used ONE «All Purpose Cleanser» for the whole house — anything. From bathroom, stove tops, living room, etc… (FYI — My house is less than 500 – 600 sq. ft., so, not a huge house.)
2.5 hours gone by:
1. Floor still have all the crumbs in the kitchen — she didn’t noticed there were crumbs under the drawers.
2. She dropped one of my sugar bottle — didn’t noticed, so all sugar were on the floor and shell — I needed to clean them.
3. Kitchen is wiped — but all the grease are still there.
4. Bathroom was not cleaned. I meant she didn’t clean the bathtub AT ALL, the corners, shelf and behind the toilet bowl are all still filled with dust and hair.
5. The vacuum she used was even weaker than my own.
6. She basically didn’t wipe any of my shelf at the house.
7. She thought everything was clean and tried to leave early.
8. List can go on and on…
I didn’t expect much for the $ 35 but I am open to have this as a test for the returning service — which I didn’t mind paying more in the future. However, after this service I am extremely NOT happy with the outcome so I tried to cancel the returning service — and I found that:
1. I CANNOT cancel this service.
2. I sent an email to their customer service, NO ONE ever replied me.
3. Two weeks later I found that they did cancel my service but they charged me an extra $ 125 on top of the first appointment I had already paid (forgot what exactly they charged, but it’s about $ 105-​$ 150) without telling me or saying anything.

Bought a 3-​hour cleaning via Amazon Local. I have family coming to stay, and they were able to schedule within a few days of my purchase, for the day my cousin arrives. Perfect. Megan P. was fabulous — professional, thorough, a great communicator and a nice person. She took care of everything and was very upbeat about it. I’m signing up for monthly so all the good work she did can be maintained. I would certainly request her again, if she is available. Good and prompt communication via Handybook, too. Seems like a good system.

I bought a groupon — 4 hour cleaning for my 1000 sq ft apt. It was super easy to sign up and schedule online. If you do buy a groupon, schedule way earlier than you want it because all the groupon appts get taken quickly. The first scheduled cleaner did not show up but after calling customer service (which actually answered the phone at 5:30 on a Saturday evening) they found her in the hospital and very easily scheduled me for an appt of my choice early the next week.
The cleaning and the customer service I received by the cleaner was amazing. I explained to him I wanted a deep clean, and my stove, sinks and tub have never been so white, in the words of my husband. I do keep my house pretty clean but I have a toddler so don’t have much time to «deep clean». After he would finish area he would ask me if it was to my liking.
After looking at the other reviews it seems that it just depends if you get assigned a good or bad cleaner.

I am not a person to negatively review something unless it’s absolutely horrible. This company is absolutely horrible. I bought a Groupon, and scheduled an appointment online. As the other reviewers state, you receive a lot of emails from them. Then, day of appointment, the cleaner does not show up. I call, I text, nothing. Then, 40 minutes past the scheduled appointment time, he texts me this message. «Hello. I resign from work. Please contact handy book for another cleaner.» Seriously?! What a complete disrespect of time. I will be calling Groupon for a refund of my money and, if I decide to use a cleaning company again, will be going for one that does not have what appears to be solely 5 star and 1 star reviews (suspicious). Watch out peeps!

My tenant hired these cleaners to do a move out cleaning. They did a very poor job. I contacted them to come back and complete the cleaning, and they would not agree to do so without further payment. I finally agreed to a second paid cleaning and set a date and time, and they never showed up for the appointment. Terrible cleaners and terrible customer service.

DON’T USE THEM! DON’T PURCHASE A GROUPON OR LIVING SOCIAL OR AMAZON LOCAL DEAL!!! THEY TREAT CUSTOMERS TERRIBLY!!!
I would give zero stars if I could… this is the one of the most AWFUL company I have ever worked with. I will be filing a complaint with the BBB. Here is the link if you would like to also
Unlike the many others who gave Exec one star, I never actually received a cleaning service. I have spent 3 weeks corresponding with Exec reps trying to schedule the cleaning that I purchased on Groupon.
First, you have to sign up for Handybook, some scheduling service they use. Immediately it will start sending you spam up to 3 email DAILY. I tried to unsubscribe twice and finally sent an email and was removed from the mailing list.
In the fine print of the voucher, it says that 24 hours notice is all that is needed to schedule a cleaning, so I thought for sure that 2 weeks was ample notice. Much to my dismay, there was nothing available for over a month, so I emailed to request some help scheduling. It took FIVE days to receive a response and then began the back and forth of excuses and TERRIBLE customer service. We must have exchanged at least 10 emails.
Finally, I was told they could fit me in after 3 weeks, but nobody showed up at our scheduled time. While I had confirmation of date and time via email from the customer service representative, I was told it was because I didn’t complete the online booking. I was very confused as this date and time was not available via the scheduling system.
I was then told to schedule any day and time and send the customer service rep (Guiseppe) an email notifying him. I tried to log back into the Handybook system and was unable. I tried to «reset password» but was never email a link to reset and log in. I emailed him with a screenshot explaining the issue. I never receieved another response from him.
Two days later, Kyle responded telling me I needed to create a Handybook profile if I wanted it work. SO FRUSTRATED at this point, and long overdue for a cleaning, I didn’t even bother explaining that I already had profile and that it WASN’T WORKING.

4÷1÷14 Update: Downgrading to 1 star. They replied to my email a week later giving us a free hour towards our next cleaning. uh, right. I’m never using this POC service again. Beware! Even if they don’t perform to the expectations THEY set on their website, they won’t fix it. Guess I’ll just keep that Swiffer the maid left as a consolation (eye roll).
Bought the Amazon Local deal for a 3 hour cleaning. Let me preface this by saying I wouldn’t do the amount of cleaning she did in 3 hours for $ 29 but she really didn’t do all I expected or what was listed on the website. The cleaner got there on time which was great. She was friendly and started promptly — 3 hours later she had dusted select surfaces, cleaned the kitchen counters and microwave, cleaned both the bathroom shower and tub. What wasn’t done? No sweeping/​mopping (she left her swiffer and it’s still at my house), bathroom counters and sinks weren’t touched. No mirrors were wiped, trash wasn’t taken out.
How big is my place? It’s a 2br/1.75ba condo — I would expect it could have been cleaned in 3 hours since we straightened and picked up everything so the cleaner could focus on just cleaning. I emailed the next day and haven’t heard anything. I really like the convenience of scheduling online but I’m not going to do repeat business w/​these people.

I am not pleased with this company at all. Aside from shady business practices that I’ll address in a bit, they are not very reliable. The first time my boyfriend booked them, they cancelled last minute so he left the apartment. Shortly after the appointment time, he got a call from the cleaners saying they were here even though Exec sent him an e-​mail saying his appointment got cancelled. Annoying, but whatever. We rescheduled and got a credit of about $ 40. The cleaners did a fine job.
The second time, the cleaners were about 40 minutes late with no notice beforehand that they were running behind. They went about their cleaning and did a good job. As they were leaving they left a card and I asked about tip. Exec explicitly states that tip does not need to be given at the time of service since it is built into the price. What they don’t state is that many of their cleaners are contract workers who receive NOTHING if the consumer doesn’t add a tip at the time of service.
This is a nonsense policy. The convenience of bookingExec is the only reason I went back, but now that I know how they treat their employees, I will not be returning. Not only do they screw their employees out of hard earned funds, but they screw me by making me pay an inflated price that’s supposed to have a tip built in and an additional cash tip to the people who truly deserve it.
To sum up, the cleaners are great. Exec is horrible because they can’t manage simple logistics and they’re more than willing to profit obscenely off the backs of employees who probably don’t make living wages.

Be very cautious when choosing this company, and make sure you are present to supervise their work. We chose Exec for a move-​out cleaning, and what a mistake that was. We returned to our empty unit to discover missing and damaged items that were meant to be picked up on our arrival and very poor work, which I have taken photos of. We are waiting to hear back from the support staff, and we will decide where to go from there.

Love this service!
In addition to the cleaners doing a fantastic job,
* you can book online and manage your «reservation» — postpone/​cancel
* they use green products
* they cleaned my 1000 sq foot apartment in 1.5 hr (2 people) which is really fast
* tip is taken care of!
PS. It’s called Handybook now. You can use the code NEHA1042 to get $ 25 off!

Exec was amazing!
I used them for a move-​out cleaning. They were on time, prompt, and left my place spotless.
I was out of town for their scheduled cleaning, and they were easy to coordinate with even without me being there. The representatives called me on the phone a day before to confirm and to clear up any questions. They made sure they got every detail right before they started the job.
I asked for a few random special requests, and they nailed everything. I would definitely recommend anyone who is moving out of an apartment (or just needs regular house cleaning) to use Exec.

As a recommendation of the mini-​personal assistant service I use, Zirtual, I booked EXEC after being disappointed by other services. Having tried the large (awful) firms and having had a fantastic direct relationship for the past few years in another city I can speak to the value of better service.
The value EXEC offers starts off with the obvious easy booking, great text message and email notifications, etc. I’ve had the actual service three times so far and was able to interact and observe throughout the first cleaning. My two cleaners, Najat and Ian, were wonderful in both their speed, demeanor, enthusiasm, attention to detail and requests as well as excellent communication. It’s pricey but the price difference is worth these value adds. It’s knowing you will be taken care of which allows you to relax. My place is pristine again and coming home from a long day at work feels more zen-​like.
BTW I live in Seattle and they go there despite the Bellevue title here.

Exec is the best, most professional house cleaning service I’ve ever experienced.
Not only was my home spotless, a manager emailed me afterwards to make sure everything was to my satisfaction. It was!
I chose them because of their green cleaning techniques. I’ve used other maid services before, but their cleaning supplies always upset my allergies. Exec is the first house cleaning service that left my house super clean, without leaving nasty chemical smells that make me wheezy.
If my friends or family ever need a maid, I will definitely recommend Exec.
I almost forgot, they were unbelievably fast!

I was a little hesitant to try out this cleaning service given that it was all green products. I just wasn’t sure if they were going to be cleaning my counters with lemons, or that it would provide the same depth of bacteria fighting as the toxic products. But the smell alone of these products when coming home is enough for me to never go back to bleach products ever again! My apartment smells incredible!
I have a small studio, but the ladies were more than willing to spend the entire 2.5 hours and make it as impeccably clean as humanly possible – which they did. In fact I think they spent a little bit longer on it. And my bathroom is thankful for it. I’m more of a tidy-​up-​er than a cleaner, so while my apartment never appears messy, it’s pretty dang dirty. And my bathroom was the worst of it. I did my usual after-​the-​fact inspection and I can’t find a stitch of dust in this place. So impressed and will absolutely use them again.
Oh, and they leave a chocolate on your nightstand — does it get any better?
(edit on April 11, 2013) — Just realized something, they cleaned the inside of my microwave!!! I’ve never had a cleaning service do that, so I was impressed.

This was my first time ever having someone else clean my apartment, so in all my nervousness I had to force myself NOT to clean before they got there (does anyone else feel that compulsion?). Exec arrived early and were super friendly and made me feel comfortable. They asked if there was anything I especially wanted cleaned and I told them: the tub. Now this tub was gross. I’ve cleaned it thoroughly only once since we moved in (because who likes cleaning tubs?). When I came back after 2 hours and walked into my bathroom, I was stunned. Not only was the bathtub sparkling, but it literally looked brand new. Definitely cleaner than the day we moved in!
Our apartment is small, so we won’t need monthly cleaning, but I’m looking forward to scheduling my next appoint. Exec makes it easy!

I read about Exec finally offering their cleaning service in Seattle back in February. I finally had an Exec visit and am glad I did. The experience was fantastic, the price was reasonable, customer support was awesome, and the cleaning results were excellent.
Here’s the problem: I hate a messy/​cluttered house and I hate cleaning. Occasionally I’ll have a day where I feel like a cleaning machine sweeping, vacuuming, picking-​up things, re-​organizing, etc. Unfortunately, those types of days are few and very very far between. Those tasks don’t even count the bathrooms, which I loathe. Especially when we use eco-​friendly cleaners which [I feel generally] double the work. This is why Exec is so appealing:
— They’re eco-​friendly (use green cleaning products)
— They guarantee their work (if you’re not happy, they’ll come back)
So, I booked. They’re online booking is dead simple. Select the number of bedrooms, number of bathrooms, date/​time, inform them of any pets, and provide instructions for entering the house.
I was leaving for a vacation and really wanted a clean house to come home to. Under normal circumstances, I would have made sure I was home for the first visit. For this first cleaning visit I put complete trust in the service/​cleaners and provided instructions on how to enter the house. During the scheduled visit time I was out at a lunch event for work. Exec text messaged me:
1. When the cleaners were on the way
2. When the cleaners arrived at started cleaning
3. When the cleaners finished cleaning
4. Confirmation that the door was locked and key returned
The cleaning receipt was received via email shortly thereafter. How could it get any better?
When I got home later that night to finish packing for vacation, I was amazed. It was shocking how clean the house was. I felt like the house was cleaner than when we first moved in. Before leaving for work earlier that day, I made a note of specific areas where dust had accumulated. Small areas that I told myself I would be surprised if the cleaners noticed needed cleaning. Sure enough those specific spots had been wiped spotless. Whatever attempts I made at cleaning the house never looked as nice as what Exec had accomplished.
I highly recommend anyone try Exec. My fiancé and I have already agreed on regular Exec visits. Doing so will keep the house clean end free up more time for us to do other things outside the house.

So, last week I realized my wonderful parents were coming into town and I didn’t have any time to really clean the house. My mom takes pride in keeping a house clean, and I didn’t want to let her down when she visited. So I found Exec and decided to give it a try. I’ve never used a cleaning service before and didn’t really know what to expect.
Booking was super easy online — just put in some basic information, any special cleaning instructions, and pick a date and time. Then the day of, I got status updates by text letting me know when the team of two arrived and left. They spent a whole 3 hours cleaning things I didn’t know could (and should!) be cleaned. The baseboards were dust-​free, the stainless steel appliances were shiny and new, the bathroom was spotless. They were extremely thorough but also respectful of the space. For example, I was worried because I didn’t have time to put away some mail, work documents and clothes on the table. They put everything in a neat pile but also still thoroughly cleaned the table — I appreciate the fact that they didn’t go scrounging through everything or try to figure out where it goes.
I would highly recommend Exec to anyone who 1) is busy 2) hates cleaning 3) wants to impress your mom/​dad with how mature you’ve become by actually keeping your house clean.

HOLY COW, i wish i had taken before and after photos, because without them you’d never be able to tell how messy my place is prior to today. Exec sent two fantastic ladies to my house and in just a few hours turned a cluttered messy house into a sparking clean home.
I didn’t have a good place to hide my keys, so I got off work early so that I could let the cleaners in, and (call me a little protective) I wanted to make sure I was home when someone i didn’t know was in my house. They were fantastic though, I never felt like i was in their way and they let me get the work I needed to get done done. A few hours later and DAMN my house looks nice.
I can honestly say that my stove looks cleaner than when I moved into this place — they deep cleaned the whole kitchen and everything is shining, plus they did the dishes that were piling up in the sink.
The bedrooms look fantastic, my bed was made and everything looks perfect.
Both of my bathrooms are now spotless, not that I kept a horrible bathroom, but things truly couldn’t look nicer at this point.
All in all, would recommend — for the time they put in (3 hours) it’s certainly worth it. I’ll be using them again.

I heard of Exec Cleaning from some friends in the bay area and was interested to try it out when I heard they were launching in Seattle area. My girlfriend was moving in and it was perfect opportunity to get some professionals in.
I was easily able to schedule the job online (I believe they also now have an app), it was smooth and fast. I was able to see a range of options and pick the day that suited me best.
The team arrived on time at 9am and were very polite, they put on shoe covers immediately and walked through the house with me to allow me to outline what I needed done.
After that I was happy to leave the team at the house. About 30 minutes before they were finished the job the team messaged me through the Exec system to let me know they were nearly done and how would they like to me leave it. I went back to meet them before they left and I was amazed with the difference, the team really got down to the details, the bathroom was spotless and they got all the baseboards even behind the doors.
Overall it was a great experience, from booking to the quality. I would recommend them and will have them back soon.