Edwards Automotive Service

The people here lied to me. I have a Mitsubishi. The first time I had my car in service with them, they found that one of the ignition coil was bad. I got it fixed. Next time my car again had a problem and didn’t run; went there again and they said there was another ignition coil that looked bad. So I got it fixed it again.
Again about a a month after the car had a problem. This time I actually went to Mitsubishi dealer repair shop and they found that the first ignition coil the Edwards people replaced was bad and they actually used the same coil. Didn’t change the coil they said was bad. They charged me extra for nothing. They basically lied.

The first time I came here was for a total tune-​up, and it was just like everyone else has described. A year later I had to be towed back to the shop after a tune-​up because they forgot to re-​attach the charcoal canister and evaporative system to the fuel tank. Then I brought the car in for a wheel bearing replacement, brake pad inspection and tire rotation. They made me walk back and pick it up; John said he drove it and there’s nothing wrong with the wheel bearings and «the tires are right where they need to be.» They didn’t check the brakes or even put it on the lift. Two weeks later I was back, forced one of the mechanics ride with me, and he immediately agreed I needed a wheel bearing. I insisted on the tire rotation, they did the work and I hit the road to discover a dangerous vibration at freeway speeds. Went to the tire shop where I purchased the tires the previous summer, they discover all my wheel weights had been pried off. Did they notice this at Edwards and choose not to tell me?
Here’s where things get criminally stupid. I had been experiencing symptoms of a vacuum leak, intermittent stalling when it’s cold and surging at stoplights. Having a ton of medical and moving expenses at the time, I didn’t have the luxury of putting it into the shop right away. Big mistake, it stalled on a hill and I lost the vacuum boost in the brakes, resulting in a low-​speed crush of the radiator and water pump into a reinforced steel truck bumper. Towed to Edwards, where it sat until I could scrape together the cost of getting it back on the road. Months later, they call and tell me it’s ready to pick up. It was not ready. IT WAS TRASHED!
The outside mirror had been broken completely off the side of the car, the interior was stripped of all the console inserts and dash parts, and there was a massive oil stain on the passenger floor mat. John first accused me of trashing my own vehicle, then suggested I tape a mirror on the broken remains of the outside assembly. I asked if they were going to call the police to report the vandalism, and then they not only REFUSED TO REPORT THE CRIME, they said I needed to report the new damage to MY INSURANCE COMPANY, as if it didn’t happen in their yard. I had to argue with them that it was not legal or safe to drive, and they agreed to replace the outside mirror so I could drive it home. Wait, folks, it gets better.
Days later I pick up the car, and they tell me they’re going to add the cost of replacing the mirror that was ripped off the car while in THEIR custody to MY bill. I got my car out of their yard before anything else happened to it, and called for legal assistance. Despite telling them about the vacuum leak THREE TIMES, they tested the brake fluid pressure TWICE and didn’t look for a vacuum leak even ONCE. That problem still persists, as I just wasted all my money with these crooks and can’t afford to have somebody competent look at it. Before I could get an appointment with a lawyer, I got a call from John informing me that they’re going to write off the cost of the outside mirror. How very magnanimous of you, now GIVE ME BACK MY INTERIOR PARTS. Some of them I can’t find unless I break into some other impoverished person’s older car.
People who think they can take advantage of the poor and disabled, criminals who think we don’t have the resources to fight back… will be getting letters from lawyers.

Honest, fair, friendly, and fast. The fine folks at Edwards have serviced my current vehicle for nearly 10 years with excellent results. I have an older car that I treat like a member of the family, so I’m picky about who touches my baby.
The office staff and mechanics work in tandem to ensure you’ll get the best-​priced parts and fastest repair service possible. Many times I’ve dropped off and picked up my car after-​hours without any problems. The staff is patient and they always take the time to explain the repair situation in easy-​to-​understand terms.
Don’t consider any other shops. If Bill can’t fix it, he will tell you so and can refer you to another shop. Judy has even helped me shop on-​line for cosmetic parts and price comparisons. This is a shop you can trust.
New rating: 10 stars!

They got me in on very short notice and got us back on the road. Not cheap but excellent work. Highly recommend.

These guys are the best. They have serviced all of our company vehicles for the last 20 years. The are both fair and honest. We are very fortunate to have such a talented group of mechanics to work on our vehicles.
Mike Bulger
Bulger Safe & Lock

It feels so good to have a trustworthy mechanic!
Edwards was recommended to me from the auto shop teacher at Ingraham high school where I usually take my vehicles. When the school did not have the resources to fix what I needed Don the teacher sent me to the best place in town that he knew.
Friendly, knowledgeable service.

Great mechanics. My boyfriends boss told me about this place and they were great. The woman in the office is also a great help. These guys are great mechanics but the labor cost are somewhat high. All in all they do good work that usually only takes 1 day.

Judy and Bill are great. Fair prices, good quality work, responsive and flexible with special requests. We’ve been going to them for a couple of years with two vehicles and are always pleased with the work they do. When they make a commitment to have the vehicle repairs done by a certain time it is and the quotes match the final price.

I can’t say enough about my experience at Edwards Automotive. I had been dealing with an intermittent problem with my car where it would start up, but then stall within a ¼ mile. It wasn’t predictable but was a concern as I didn’t want to pull into fast moving traffic and stall. I left my car with Edwards Automotive several times and they were unable to replicate the problem, but were willing to keep trying. Eventually it happened while they were driving and immediately were able to identify it as a failing ignition switch. Once they did that, they were able to order the part and fix it within an hour. I have to believe that given the amount of time that they put into diagonosing my problem was not trivial, but I was never charged. When they did the work their prices were reasonable and I have been nothing but satisified. I’ve also been satisfied with the work that they have done on my brakes. I have no hesitation in recommending them — five stars all the way!

As a guy who doesn’t really know a whole lot about cars, I need a mechanic who can tell me what I need to know, in plain English, and give me clear choices as to what work needs to be done. I took my junker into Edward’s Automotive and spoke with Bill McFarland (I think that was his name…) and told him I needed to decide whether the amount of work it needed exceeded the value of the car.
He went above and beyond the call of duty, and I eventually kept the car and he cleaned up a few error codes and did some light maintenance. He really went over my car with a fine tooth comb and gave me straight answers to my questions. The end charge was reasonable and my car is running great (for a junker!). I HIGHLY RECOMMEND Edward’s Auto and Bill if you need a reliable, honest mechanic who knows what he is doing, and actually cares about your car.

Bill is a top notch mechanic that stands behind his work. They charge a fair price to get your car fixed, honest advise, I’ve been taking my cars there for a while now and have never felt ripped off or mislead. Schedule a time to bring your car in, pick it up when it is done, go home with a smile on your face and with confidence that the job was done properly.

If you’re in with me as a mechanic, you’re in for life. That’s how I feel about Edwards. I’ve had nothing but honest service, fair prices and great attention to detail. They are AAA approved, not an easy certification to obtain. They fix all car types and do it right the first time. If Bill doesn’t think he is the best man for the job, he’ll tell you who is. I would never hesitate for a minute to recommend them to anyone, including my mother.