DocuSign

This is a company is Joke. You can not verify any thing if your a owner of document.
Called to today to verify that a document was a signed by two parties on the date of the docusign. They could not tell me. Called today to just check it was not signed on with the same IP address. They would not tell me.
My company uses them, VISA AND MC does NOT care if it is docusigned. You can still lose the case even if it is docusign. Then why do I pay for this service? No clue, going to cancel my company account.

I have been trying to cancel my account for over five months. At this point I have no idea what to do. They ask a hundred questions to cancel the account, and then don’t do it. You should be able to click «cancel account» in the settings, like with any other SAAS product. The only reason not to do that is to make it difficult to cancel.

cancelled after 30 days because the service was unusable. Billed me without permission a year later. BUYER BEWARE.

Terrible program. Confusing, complicated, puzzling, It looks and feels like a program invented by young multitasksers. It is all over the place, Noting logical or linear about it. Even the pricing is bad. Sign up on line and a few months later they may bill you after they have overcharged on their monthly fee. A year cost $ 240 and I paid over $ 500. I can’t get a refund so I am canceling. There are other cheaper, simpler signing programs that make more sense than docusign.

Something terrible has happened to this wonderful company call DocuSign. The CEO is stepping down, all support is out of the country and if you try to reach support on a weekend or evenings, you will listen to terrible music for upwards of 15 – 20 minutes before a recording comes on and states they will call you back right sway. But don’t hold your breath. I got call today after leaving my name and phone number four days ago. I was expecting a call-​back within an hour, not four days later! And all this bad service began within weeks of them increasing their monthly charges 25%.I no longer refer people to DocuSign. As my grandfather used to say «They’ve gotten too big for their own britches!»

WORST application, user experience and hidden billing auto-​renew I’ve experienced in a long time. There is no way to delete your credit card once its been entered and every time you change any billing information auto-​renew magically switches on… Use hellosign any time!
STAY AWAY!

Giving DocuSign a single star may be the most charitable thing I’ve ever done.

I wish I could give it zero stars. Simply doesn’t work. Complete time waster. It fails to authenticate, and then it locks you out. I can’t believe a company as large as Liberty Mutual requires the use of this to cancel a darn policy. I will be calling them tomorrow very irate.

I am a realtor and they have terrible support. I am computer savy and tried six ways to Sunday to get it to work. Then I turned to their support, and they never got back to me after contacting them three times. Horrible

Completely and utterly useless. Chat does not work, no one answers help line. «New Experiece» is the most gimped piece of software I have ever used. Basic functionality for editing documents after sending does not exist. Waste of money and time. It is EMBARRASSING for a company to release a software like this in this day and age. Get your act together and build full functionality before releasing.

Horrible service. I wish I had read some of the customer reviews before I signed up and actually paid them money! After signing a few documents for some real estate transactions I decided that I would use if for my small ventures. There were a few glitches in the beginning, but I muddled through. THEN when there was a HUGE embarrassing glitch, I tried desperately to get support. Via the Online Chat, TWICE and 43 minutes… then calling into support, which provided me with absolutely no help, and although I wanted to work through it, the agent gladly took me up when I expressed that my only option was to close my account. It was truly some of the worst customer service I have ever experienced. LIve and Learn, dollars later. They have a good sales team, but their support is shameful. Shame on them.

Honestly wish I had shopped around before upgrading my account. I did the 5 documents a month. In the first month 1 document I was trying to send I needed to delete the instruction pages out and I did the document looked FINE when I sent. But then when I reviewed to sign it the pages I deleted were back and it deleted the final 2 pages of the document. So I had to download a PDF printer to manually print the document to PDF so that I didn’t have to use their editor. So I lost TWO sends for the month and now have to wait til the «next month» begins before I do anymore. I’m so unbelievably disappointed. I may look into cancelling.

Initially happy with Docusign but they have charged me for amounts not authorized on my account. HATE HATE HATE that they are outsourced!!!
Forget their customer service, they don’t understand what you are trying to communicate to them.

My Wife and I tried DocuSigning our Federal Income Tax return and it seems as if DocuSign wanted us to use template signatures that looked similar to our signatures but would have, in fact, been forgeries. We have a digitizing tablet (Wacom) but DocuSign really didn’t deal well with that input and ultimately put my Wife’s signature in the location where I should have signed. I never could determine how to place my signature in its designated location. So, our accountant will have to print out our tax return, mail it to us (snail mail), we’ll sign it and then mail it to the IRS. Busy people like us do not have time for this monkey-​business!

Docusign itself works as a electronic signature platform but the customer service, quite frankly, sucks. I have been trying for eight weeks to get my email address changed-​something that should be able to be done online while I wait.. Numerous calls, emails… and once more I am on-​hold waiting for help. Absolutely ridiculous.

I am very disappointed by so many aspects of this company. First, they have been charging me for the last 5 months even though I tried to cancel numerous times. But you cant CANCEL online… you have to call, but they put you on hold for hours at a time if you say you’re an existing customer. I emailed them many times to cancel, but no response. I kept getting charged. I called and asked to speak with Sales. I got right thru. After speaking with Tyler (Corporate Sales) in Seattle, he said he could help and then… get this… hung right up. He pretended like the phones got disconnected when he was forwarding the call. Nice one.
Also, you can’t download more than one signed contract at a time. That is not efficient. Too time consuming. They do this so that you will stick around and continue to pay. It works.
Then when I finally (after months) get thru, my call gets routed to the PHILIPPINES for customer service. Oh boy.
While writing this email, I just received an email from docusign, «I’m happy we were able to resolve your issue today!» But nothing has been resolved.
It’s almost too funny.
What really makes me laugh is this slogan, «DocuSign is committed to customer satisfaction.» — It’s actually sad for business that really care about their customers, this is a slap in our faces.
As a business owner, I really dislike writing bad reviews, but this one is more than warranted.

This company should be called docusign-​rip-​off.
I went to their website on ⁸⁄₂₁ and ordered the Realtor package where I got 10% off for a yearly package of $ 240. The bill showed $ 216 so I paid and everything seems fine until today ⁸⁄₂₅ I went onto my bank statement to check something and found that they actually charged me the full price of $ 240. I immediately called their sales department and they would not answer my questions, then I called again this time I am routed to their customer service department in the Philippines.
Boy I spent 15 minutes just to tell them what my simple problem is, and of course language is a big problem as I have a hard time understanding their heavy accent and they don’t even understand what Realtor means. They insist I must have done something wrong during my order, which I swear I didn’t. I told them over and over again that I really read that they were going to bill me $ 216, not $ 240 otherwise I would not paid. It’s not a matter of $ 24, its their business ethics of intentionally rip me off.
I regret that I have not read their reviews first before purchasing it. Now I have to live with it for 1 year. I also read other reviews that by the time the service is up, it will be extremely difficult to cancel. It’s an absolute nightmare!!! Everyone please be aware of this company.

As a user, I have been forced to use this absolutely dreadful system twice now. Can you say: «Solution» in search of a «problem?» Better yet, can you make something incredibly convoluted — user passwords, codes, emails, difficulty finding how to sign something, strange features. Something that seems kinda sorta like a signature but isn’t really one.
I hope that someday someone doesn’t expect any of this to stand up in Court.
It’s very very very very very difficult to use. I hate my vendor for making me use this terrible waste of time. It OVERCOMPLICATES what should be simple and makes your customers suffer.
The vendor probably doesn’t realize how horrible the system is; some knucklehead at corporate thought that this would be a good idea.
If you want to have frustrated customers, this is an excellent choice. If not, try to find something simpler!

I’ve been working with Docusign for a while now, and I’m a huge fan.
Also, the feedback on some minor issues was amazing.
I’d recommend it.

I’m a consultant and my career depends on recommending the best for my clients. I never hesitate to suggest DocuSign. My experience with their support has consistently been excellent. I love the ease with which it installs. My clients love how simple it is to use.
Not sure why so many others seem to have an issue. e-​signature software can be complex, but if you follow the guides and take your time, even a first timer shouldn’t have much trouble with this.