Discount Gun Sales

I would give it 0 stars. The bald salesman is a complete jerk and they have no customer service. The gun i purchased broke after ONE day, and when i went to complain the salesman had the nerve to raise his voice to me. They will never see another penny from me and if u purchase a firearm from this store you are making a huge mistake!

Outrageous prices! I went to this place because it was close to my house. As soon as I walked in though the lack of inventory was a red flag. This place is one of those stores that fancies itself a specialty inventory store. By only carrying a limited number of items and spacing them out in fancy cases, they justify charging inordinate prices. While their inventory may be high-​end, it certainly isn’t high quality. There they carry overpriced tactical gear mostly, all of it overpriced.
I bought 100 rounds of 9 mm Luger FMJ, 15 rounds of shotgun slugs, and 20 hollow point 9 mm. All told this cost me just under $ 100. Ridiculous. I just moved here from an isolated island in Alaska and ammo isn’t that expensive there. These guys are lunatics.
Additionally, when I went to pay I asked the man behind the counter if he offered an active-​duty military discount. To which she responded by actually laughing at me. Not just like a little chuckle out of the side of his mouth. Then he said «we are all military here» interesting. Most people I know who are active duty military don’t work behind the counter of a gun shop. So simply because you were at one time active-​duty military you put yourself in the same category as those who are currently serving. Whatever. But laughing at me is totally uncalled for.
I can see why all the other reviewers complain about the lack of customer service. Although I didn’t actually have a chance to get any service, the attitude of the employees indicates their service would be lacking. I won’t be back not for ammo not for guns not for conversation not for posterity. I’ll hope this Gunshop goes out of business.

The service I received while purchasing my gun was good. However when I discovered the day after my purchase that the safety on the pistol was nonfunctional they did nothing because I didn’t go by there «extended warranty». The reviews are right this place just doesn’t get that customers are what keep them open.
The above was my previous review, after posting my review I received a phone call from the employee who helped me. I think there was some miscommunication on the situation. I got the situation sorted out with the manufacturer. The help I received at the shop was always good. My displeasure was about the extended warranty being brought up as the first response when I called about issues with safety on a firearm, I would think as and industry they would want to get and issue with safety taken care of right away. That’s how Walther responded I received a phone call within hours of leaving a message. I think the employee’s hands were tied by company policy at the shop, I never got the feeling that he was telling me to $&@; off because I didn’t buy the extended warranty.

How do these guys stay in business? Oh that’s right, they saturated the market with their locations so it’s law of averages for them on finding a sucker who is new to guns. Beyond that, i can’t see why anyone shops at this company as the negatives to them are nearly endless.
1. Prices. I really can’t believe anyone would be dumb enough to buy from them when you can find the same guns for 15−40% less price at other gun shops in the area.
2. Customer Service. What customer service? It’s like walking into a Walmart here
3. Selection. For the size of their stores they got so little.
4. Ammo. Want to pay 3x what it should cost? here is your chance.
They remind me of corporate run pawnshops (Cash America) where selection is limited, the place looks barren, and the employees know jack about what they are selling. Plus you get the added bonus of being ripped off on prices.
Do yourself a favor and drive a bit to go to LowPriceGuns, Wades, West Coast Armory, or any number of other better LGS.

Enjoyed my experience with the staff, whom were knowledgeable about my preferred vendor (CZ USA; many have only heard the name). They were able to secure an uncommon make and model firearm in a very respectable time and resold it for MSRP. I plan to return there for my next purchase.

Shitty customer service, seriously trying to buy my first gun and the dealer was upset when i didn’t understand what he was saying. Will not come here again, a hostile environment is not a lasting memory. Good thing is gun arrived on time transaction is good, but UNACCEPTABLE customer especially toward a veteran.

Over time, I’ve seen Discount Gun Sales get worse and worse, to the point that they now seem to cater to uninformed and naïve new shooters — and then take advantage of them.
I’ve bought firearms from them at three locations starting at least five years ago. At the time, I thought I got a pretty good deal. No service to speak of — especially when one of the pistols needed factory warranty service a day after the purchase. But the price seemed OK and they had the pistol in stock. As I shopped more, It turns out the price wasn’t OK, but was high compared to Low Price Guns and West Coast Armory.
The last straw for me happened during the latest post-​election, gun banning frenzy. They totally took advantage of the situation, and reamed a gullible public. I was stunned that they removed pricing information for in-​stock guns in their showcases. Apparently, their strategy was to charge as much as they possibly could, regardless of their costs, normal margins, and so forth. When trying to get a price on a gun, the arrogance and condescension (not to mention ignorance) of the clerk was stunning.
The fact is, DGS offers nothing to the firearms community. They take advantage of new shooters, profiteer during difficult times, and take sales from legitimate gun dealers that offer something back to the community. As this buying frenzy passes — which seems to be happening already — DGS will learn they need satisfied customers and a community to thrive as a business. Good luck with that.
I encourage gun enthusiasts to take their business elsewhere — and support retailers that support us.

The sad, long-​running joke in the local gun community is that there’s nothing ‘discount’ about Discount Gun Sales, whether it’s with the Lake City store or any of their other outlets in the Puget Sound region. Even before The Panic of 2012, pricing at DGS was almost always a minimum of $ 100 over what most other shops were charging for the same firearm. To say that DGS overcharges is putting it mildly. And since the The Panic started it’s only gotten worse; it seems clear that profit margin is the key motivating factor for the owner (s) of this unfortunately named company.
Aside from their willingness to rob one’s bank account, their sales staff is rather inconsistent in terms of knowledge and service ability. Some of the staff seem to know what they’re talking about where others obviously don’t have much of a clue or even seem to care that they’re so bloody incompetent at what they’re supposed to be doing.
Hey…as long as the cash registers keep going ‘cha-​ching’, right?
They do offer some products that I’ve discovered that can be a bit harder to find locally at other shops (such as DeSantis holsters and Maxpedition gear bags), but for the KEY products – the firearms themselves – most of the time the pricing is just too outlandish for most anyone but the very desperate to want to stomach. You do stand a decent chance of finding what you want here, only because it their high pricing that keeps such firearms in stock. As for me, I no longer purchase any firearms from DGS, but I do stop by on occasion to see what accessories they may have… which is the sole reason why I can’t in good conscience give Discount Gun Sales a one-​star rating.
Once upon a time ago, I actually bought a new gun from DGS, at what I would consider a fair and reasonable amount. In fact I bought another three as a result of that first sale. But something happened along the way, where it seems that the braintrust of DGS suddenly decided that they needed a new Ferrari in the garage, or that the vacation home they were planning on building for that new ranch in Montana needed to triple in size. I could overlook most of DGS’s other shortcomings, but if they are going to insist on making the customer pay through the nose, there’s really no point in allowing others in the general public subject their collective selves to the insane prices that the company choose to position themselves with. At least without eyes wide open courtesy of Unilocal… and others on the web, I might add.
Unless you are made of serious cheddar, DGS is not for the (monetary) faint of heart. End of story.

Poor customer service. Staff also need remedial gun safety training.
I Ordered an AR lower receiver that I was told was already on the way to the store and would arrive in 1 – 2 weeks. I called two weeks later, and was told it was still on the way.
I called a week later, and was told «oh…those were never actually on the way, and the manufacturer canceled our order. We’ll have someone call you to process the refund.» No one called to process refund… I called back a week later: «oh yeah we’ll take care of that refund by the end of the day.» No refund… I call back a week later: «oh yeah we’ll call you back in an hour or so after we process the refund. No call.
I finally went to the store (I had another receiver transferred from another dealer that I needed to pick up). I did get my refund, but they still charged me $ 75 + tax for the transfer (this is their standard transfer fee, but I feel they should have waived it in this situation), and not so much as an apology for initially misleading me and sitting on my money for six weeks.
I’m chalking this situation up to gross incompetence rather than shady intentions, but still one star for not putting any effort into owning up to the mistake and making it right.
The real kicker was that as they were finishing up the paperwork another customer brought in an old revolver to be appraised. Next thing I know the cashier is holding the gun with the muzzle pointed right at me. Not even remotely impressed.

I’ve purchased 3 firearms from Lake City DGS, two handguns and a shotgun. I didn’t really keep track of the service I got for each visit, but if nothing sticks in my mind as negative, then it was ok. It wasn’t real busy each visit, I remember that. I told them right out I was new to firearms and wanted something for personal protection, a small handgun. They were helpful each time, and I talked to someone different each time. They explained the advantages of getting a CCP, which I would need anyway and it would speed up the sale. Like everything, YMV, but overall, I was happy with the service. I don’t purchase firearms often enough to be able to say one way or another if their prices are really discount.
If it’s accessories you’re looking for, e.g. holsters, etc, DGS is not the place to go, their in-​store selection is very limited (at least in this particular store). They can order them, sure, but if I’m not buying a weapon, I want to walk out with the item, not wait for it to be shipped. I can go online and do that and have it shipped to my home.
All totaled, I would buy a firearm from them again if I was in the market for a new one.

I’m in the market to buy a pistol. Specifically, a Springfield XD40. After thinking about and trying out various handguns, I decided on the XD40 and am now comparing prices at local gun shops. I stopped by DGS last night to see if they carried what I was looking for, what their asking price was, and if they would compete with a competitors price point. DGS on Lake City buzzes potential customers and buyers in, as Lake City crackheads are stupid enough to try and rob anyone at least once (having gone to school and lived in LC, I’ve seen it happen); with that having happened, I still had to wait five minutes before being acknowledged by the staff and asked if I had questions. I wasn’t looking around oogling stuff, I was obviously set on asking about the pistol in question. When asked if they would honor a competitors price, the guy who finally walked over had no idea and had to ask his manager, who didn’t bother walking over himself and asking what the competitors price was. Whether or not you honor other pricing should seem like common knowledge stuff. With that, I left.
DGS is actually one of the more expensive/​pricey places I’ve seen selling the XD40, online and in person. West Coast Armory sells it for $ 460, $ 100 cheaper than the listed price at DGS, and they’re also much less condescending.

I had a S&W Bodyguard 380 on order at a different gun shop and after 3 months of waiting for it to arrive I got fed up and got a refund.
I walk into DGS with a buddy and we look around a bit without anyone talking to us. This is interesting since there was only one other customer inside and they have to buzz you through a security door (because it’s Lake City… and crackheads are too stupid to avoid attempting to rob a gun store where every employee is packing). As I’m looking around I see they have the gun I was trying to buy at that other shop… for significantly more money. After my buddy and I had a good laugh at the horrible negotiating «skills» of the employee (we’re both in high end sales) I get the deal I want and they even offer to throw in a box of ammo and a pass to one of their gun ranges (which I never used).
The exterior of their shop looks a little run down and a good chunk of their parking is at a steep angle down hill but the interior is pretty clean. Their selection is pretty sparse but they do have some nice pieces from time to time as was the case for me. Their prices are usually higher than other shops I’ve checked but if you want to hassle with negotiating with them you will likely get their price more in line with other shops.
It’s not a bad gun shop but it isn’t a great one either.
Meh.

Lets start with the good.
I have always had a good experience with the staff here. They were quick to engage me and offer assistance. Staff has a decent knowledge about the guns in the case. I have always felt it better to research the ins and outs of firearms yourself anyhow. After all working at a lgs doesn’t make you a gunsmith or expert. If you do need a suggestion though, they are willing to help.
They have a decent selection of handguns and a few long guns on the wall.
Price range is average for this area. If you look at the suggested ranges for firearms they are on the high side but all but 1 I’ve found up in this neck of the woods are the same.
Now for the not so good.
Selection availability could be better with the amount of space in the shop. The long gun selection seems very small for the largest chain of stores in the area. Same goes with the ammo selection. The extras are also lacking, reload items, holsters, sights, ect.
They charge extra when you use credit cards.
Overall though this is a decent shop with an ok selection.

I had a very bad experience at discount guns of lake city …
I would rate them as terrible. from staff to management
to ownership. I was charged for services I did not receive
and they still (it’s been two months) have not returned
money from a sale that did not take place .
DISCOUNT GUNS OF LAKE CITY …
make it right or go to hell.
yours truly …
Michael Bloch
angry ripped off ex costomer.

Staff is very helpful, gun selection is mostly newer stuff, less surplus stuff (WASR, SKS), more new and shiny «black rifles». Good selection of 1911s, few accessories, small selection of scopes.

Ok so I understand you guys sell guns, but why be so damn rude. I had the intentions of purchasing a new gun but walked out never wanting to return.
I have been shopping at DGS from the day they opened the Kirkland store and the customer service has been going downhill. There was only 1 other customer in the store and stood there for 15 minutes trying to get helped. It appears the suits and ties have gone to their heads.
As for the prices, they have become insane; if they are going to charge a premium they should at least provide some resemblance of customer service.
I would spend your hard earned cash elsewhere.

I had a terrible experience with these guys. They have really, really poor customer service skills all the way up to their management. I ordered a gun from them and was told that it would be transferred up from the South Center location by the owner over the weekend. I had to call them every 3 days to get a status update on it and finally got a call from them after two weeks.
There name is also very misleading. If you want a real deal on buying a gun locally check out Federal Way Discount Guns. My friend recommended them and I thought this was the same chain but far from it.
Also BEWARE of their non-​existent, no exception return policy. It reads different from shop to shop and online. So if you happen to buy the wrong ammo and don’t even open up the box then they’ll charge you 20% to return it even if they are the ones that told you the wrong info.
«Upon placing your order, you enter into an agreement to purchase, whether it be firearm or accessory. Sales are final. Any and all canceled orders (special or standard) will be subject to a 20% restocking/​administrative fee, whether it be a local pickup or shipped item.»

Previously I purchased a Glock 23 and that seemed to go well. Recently I went in for an XD40 before traveling across the country, and they gave me a lot of bad information regarding the sale time frame. Although I went out of my way to drive to different locations they still failed to meet their advised time frames. I left town (Seattle to Bloomington, IN) without my new firearm. They are blaming me now for using their information. They are willing to ship the firearm, at my expense, even though it was their fault for not getting it for me on time.
In addition, now that I’m looking to cancel the purchase, they want to charge me a 20% restocking fee for a product I never had possession of. They are a good company until something goes bad, then they become a customer service nightmare. They are not willing to resolve this matter despite talking to several people, including the manager.
I have filed a dispute with my bank for the purchase amount. They agree that this was a misrepresented sale and it is grossly inappropriate to charge a «restocking fee» for a product they never got to me. I’ve also filed a Better Business Bureau complaint for this matter and advised my friends to stop buying from this location due to their horrible customer treatment.
Great company to work with if you have no expectations, and a lot of time to deal any potential issues, as well as patience to deal with a lot of disrespect and blame for their mistakes.
UPDATE: Although this location is now closed, when I had filed the credit card dispute it was settled in my favor. The manager was very insulting and argumentative. Very glad it ended in my favor, and will never do business with any location for this company again. No restocking fee paid since the credit card company refunded me the full amount.

This is an excellent gun shop, with very good prices. I have purchased 2 firearms from them, one from their Kirkland Store, and more recently from their Lake City location.
Like Dorje said in his/​her review, this is a gun shop, not a place selling appliances. They get tons of guys (yes, 99% young guys) coming in and wasting their time. So if you really are in the market for a gun, and need help, just tell them that. I have always found their staff to be very knowledgeable (especially at the Lake City location).
I think I’m going to resort to bullet points:
–Excellent selection, and if they don’t have it in this store, they can get it from their other locations, or quickly order it.
–Excellent selection, meaning that carry guns that simply no one else have. Tons of top flight weapons. Sig, Glock, HK, Springfield, Kimber, Colt, LMT… really nice stuff.
–The staff are not frothing at the the mouth NRA lunatics. Yes, I shoot, but frankly I’m not interested in hearing some moron rant about the 2^nd Amendment. These guys are professionals that are serious about getting the right weapon for your needs.
–Their stores are always spotlessly clean.
–They have the best prices in the area.
I guess the only negative is that they don’t really focus on hunting weapons. They are much more of a defense/​sport shooting type of shop.
Regardless if you are an old pro or a newbie, I would recommend this shop. They run an excellent, professional business.

I’ve been going here for several years and have always had great service and advice. But I also know what I’m looking at and doing. It’s a gun store, not a Best Buy!
They can get a lot of guys that like to come in and «play with the guns». Repeatedly «racking» them, dry firing, etc. And it’s obvious they have no intention of purchasing anything. This ain’t the place for that!
The also operate an indoor range in Mill Creek and it’s quite nice.