Dinerware

A fantastic company to work with. They were built organically and everyone that works for them values the software and what they are trying to do as a company. Would certainly recommend them.

Easy system to use but the customer support is Shit !!! We have six restaurant in the family and I switched over from using Aloha System to dinerware, What a nightmare!!! Beware stay away.

I used to think Dinerware was great… but I can’t get a return phone call from our rep.

The software is simple to use, however these are things Dinerware needs to work on moving forward.
— Please come up with a complete manual for the product that covers every aspects of the product. It seems they have multiple PDF files out there, but it only covers the core functions, cash system and couple other areas of the product. They should have a detailed manual book that explains their product.
— Please let customer bypass resellers and order directly through the company itself. There are customers out there that can install the product on their own without having to go through reseller trying to sell their services to you and explain to you that only resellers can install the products.
— Please provide a clear hardware requirements on your website… while it states which hardware the product supports, it doesn’t clearly stated if RJ45 is supported or not… only post sale do you find out that it’s a serial connector with RJ45 adopter that will work.
— Please have more than one reseller in the state, customers should be given options and not be cornered into the wall with just one reseller.
— Please train the account manager to ensure they reply back to the customer… once I was sent to the reseller, I never heard back… even when I emailed and had further questions.

Dear Jeff and Doug– Thank you so much for your hospitality and helping me out when I was in a bind!

I have vendors calling, vendors emailing me, vendors coming in during dinner or lunch rushes asking if I have a moment. They want to get their hussle on I know…
Well, this is a vendor that is a provider. The customer service provided via email, on the phone and in person I felt like «we really do matter after the sale.»
THAT is how Zerene G made us feel… She took our appointment seriously. Did necessary research to answer my all my questions.
The software is simple, easy to use and customer service AFTER the sale is SUPERB!