Diamond Parking

For the past two years, and just once a month, I have a parked at a lot on 68^th & Roosevelt Way (a church parking lot) that is now operated by Diamond during the week.
I am not sure if another company operated it initially, but when the church lot became a pay lot during the week, a credit card machine was set up, and it was quite easy to make payment and get a receipt of proof. Easy!
That system then later changed a year ago to cash in an envelope and drop in the box. It was a hassle, but it worked. No issues.
Then just last week, I park and find to my surprise that there is now just a big Diamond sign that says to pay with your smart phone or to call ‘this number’. Well, I called the number hoping to give them a credit card payment for the parking, I get a menu and a computer voice telling me to punch in the parking lot number… which I did. I did this FOUR TIMES and the voice recognition stated ‘she could not understand’.blah blah blah.
So then I am prompted to punch a number for technical assistance (whatever that is). I did that… no help… at all.
Frustrated, I walk into the church office and spoke with their receptionist about leaving the money with her. She says she cannot take it because, despite the fact it is their property, they let Diamond run it (I will be writing to the pastor about this horrible business as I am a former member).
This Diamond lot is mostly for permit and prepay parking, but have spots for drop-​ins, too.
After my appointment, I am just hoping not to find my car towed. Thankfully, no. However, an envelope with a notice (left on my windshield) states I now owe them $ 43!!!
Oh yeah?
I have just written a letter to these Seattle Scam Artists, and no way will I pay $ 43.00. They will get their $ 8.00…like I have always paid.
I am not a «flake», and I have records showing that I have always paid at this lot (credit card records to prove) and wonder if this new system has been set up like a web to catch the unwitting and fleece them!
The church receptionist is my witness and I let them know that.
My letter, parking notice, and check have been photocopied and when the originals are mailed there will be a tracking number to show it was delivered. I don’t want to hear the «we never received it»…
I DARE them to challenge me!
Tourists STAY AWAY from Diamond!!!

My car started to make a funny sound so I pulled into the first lot I could find: a Safeway parking lot (on 50^th and Brooklyn) I pulled in, parked and then saw that I pulled into a spot marked with a soggy printed paper sign that said «for cedars restaurant patrons only.» Well I tried to turn my car back on and it wouldn’t start. I figure ok I guess I’ll grab a bite while I google my car trouble, and walked down the street a bit and saw that cedars was closed. I’m almost 9 months pregnant so it was a slow walk. By the time I turned around and came back I already had a ticket. As I sat there googling how to jump my car with my portable generator, I must have seen the parking attendant watch half a dozen people walk out of their car, and regardless of which direction they walked, (including trying to go to cedars only to find it closed) he ticketed them. A person next to me said he spoke to the cedars owner and the attendant consistently tickets him and his employees as well, and so no hard feelings towards cedars.
The worst part to me is that while I, huge and pregnant, am standing in the pouring rain trying to jump start my car, the attendant came up to give me a ticket, until he saw that I already had one. Apparently he has very little human compassion.
This man deserves all the bad karma he can get and I will actively avoid giving diamond parking any of my parking money from now on.

Worst experience ever. Paid for parking and get a notice in the mail saying I owe $ 43 plus a late fee even though the parking was paid for. Tried to call numerous times and no answer. Called and talked to a very rude person. Total scam. DO NOT PARK HERE, they will take your money and lie and say you didn’t.

Total nightmare! Purchased downtown Seattle monthly parking from Diamond middle of June to start July 1^st. I waited more than 4 weeks for the parking permit to arrive but I never get it. I called the customer service 6 times and every time the person told me Diamond will resend the permit. The amazing thing is those customer service did not know how to send out parking permit but they know how to charge credit card very well. I was charged for July and August while still waiting for parking permit. Since dealing with Diamond has been a total nightmare, I decided to cancel my monthly parking. Of course, Diamond refuses to cancel my account and refund my money. I am disputing those charges with credit card company now.

Paid for Saturday evening good till Sunday at 4:00am, left my receipt face up on the dash as I always do. Returned two hours later. Got a notice of payment that said I was overtime. $ 43.00 owed in 15 days. Saturday night I emailed, as they do not answer their phones during non bank hours. No reply. Tuesday, I call and a very angry young man tells me I had not waited enough, I ask him if he can help. He says «Sigh, I guess but someone else is probably already working on it.» He looks up my ticket. Guess what, he can’t figure out why I got a ticket, he «voids» it. I ask for a reference number, he tells me to go online and make sure the ticket is closed. I ask to speak to his manager, I tell him how unhappy I am and ask for a parking voucher for one evening to make up for my trouble. He can’t give me that, his office manages the tickets for eight states. He gives me my local office number and assures me they can give me a voucher. I call the local office, he man says there is no way they can give me a refund or a voucher to make up for my lost time. I tell him I park there two-​three times a month and that I will stop parking there. There’s nothing he can do, but he insists that he Diamond is a professional company. There’s a Upark very close, I will be using them from now on. Diamond does not care about your repeat business. I can see him not being able to refund the credit card but not being able to email a voucher is silly and insulting.

Be careful when parking here most especially at night. My car was broken into. 11÷21÷14. Parked here around 1050pm came back around 2am passenger side window busted and nothing was even stolen. this lot is on Pike & Belmont

Don’t bother wasting your time parking in these parking lots. If it says Diamond Parking look somewhere else. They advertise a mobile app, for the paperless and convenience. You’ll likely be the victim of an inept parking attendant that will write you a ticket without checking to see that you’ve already paid for your spot online. The first time this happened I was able to get it resolved and then it happened a 2^nd and 3^rd time. I followed the same channels for contesting the ticket for the next two times, thinking it would be resolved. Nope, just received a chicken shit late notice on my bogus parking tickets.

Questionable business ethics for Diamond Parking.
I tried booking all of one of their parking garages (aka United Parking) for a Saturday night. This garage is typically completely empty on the weekends because there isn’t any major business open then. The going rate is $ 8 plus fees/​taxes. I got a hold of Rick to negotiate a discount for using their entire parking lot and he has the nerve to quote me a higher price ($ 10 +fees/​taxes = $ 12.20) and then reduce it to $ 10 a stall as a price break/​deal. I point out that the parking is only $ 8 and he then starts giving a bunch of shady stories (the prices at the lot might be raised, $ 10 is close to $ 8 with fees/​tax, he’ll have to reserve the lot so it costs extra).
Save yourself money and the headache and don’t do business with United Parking/​Diamond parking. I found a different parking garage a couple blocks away at 1^st/​ACherry (Central Parking Systems), that only charge $ 6 for evening/​weekend parking. And when I mentioned that I would be needing 80 – 90 parking stalls, they gave me a price break of $ 5/​car. Plus their garage is more secure and they have better customer service.

These guys charge OUTRAGEOUS prices for their parking. I have seen parking where it states 3 or 4 dollars for 30 min, but if you want to park for an hour? over THIRTEEN DOLLARS! and this was at a place that RIGHT next to it has early bird special of 10 dollars for ALL DAY in COVERED parking… way to be competitive. I got a ticket from these guys for parking in their lot that was NOT marked as they had JUST purchased the lot THAT DAY! what a crock o sh**… anyways, The guy had clearly taken a photo of my license plate as it was printed ON the receipt, and RIGHT below the license plate it says «PONTIAC», but he wrote it up as a «Saturn»… yeah because a Pontiac Grand Prix GTP and a Saturn totally look a like. Obviously the guy can’t read English at all, or well obviously ANY language seeing as I am pretty sure Pontiac is universal anywhere you go. On top of that he wrote the ticket for the 700 block of Broadway… I was at the 500 block of Broadway, so not only do these guys rip you off, they also hire retards that don’t know where the hell they are. Lucky for me due to this retards incompetence, I called and complained about it and told them about the mistakes on the ticket, and they were at least decent enough to drop the ticket. And btw don’t even get me started on their monthly prices for parking in their lots, their lots are horrible, and half are in horrible areas yet they want to charge HUNDREDS to park their? in places that aren’t secure or even patrolled by guards? Glad they sleep good at night knowing how crappy they are.

why did officer 279 place a parking violation on my windsheild today at 12:30 pm since the parking voucher on my dash showed a purchase at 11:02 AM 90 min prior. As for visibility i have parked there weekly with a weekly pass that i take the time to tape face out as to be easily read by the parking attendant. So i ask did officer 279 NOT READ the purchase make about 90 min prior? I have posted a youtube video to show demonstrate this. see video here

I received a ticket at a lot where the pay box said $ 4 and the outside sign said $ 5 and I only saw the $ 5 sign on the way back to my car. I had a ticket for improper payment for $ 43. I called them up the next day and explained what happened. They took the fine away right away. I was happily surprised.

After reviewing the other reviews for this business — I can see that to date — this will be the only positive review.
Why a positive review? I was passing through Seattle and stopped in at Utilikilts to try on a couple of their kilts. This pay parking lot was exactly right across the street from Utilikilts. So I was able to pre-​pay for one hour: $ 4.00 — and then go directly across the street to visit Utilikilts.
In and out — no fuss, no muss.

They are huge scamers. I rather sell my car than park in any of their spots.

Here is my story.
August 1^st my car is ‘stolen’ from Capitol Hill. I immediately contact SPD and fill out a full report. On August 6^th the SPD contacts me that it has been recovered by ET Towing.
Whoever ‘stole’ my car drove it less than one mile and parked in a Diamond Parking lot down in the Cascade neighborhood, where almost every space is reserved during the week for Pemco Insurance. But not the space they chose.
Diamond tickets my car multiple times per day for 5 days without checking with SPD. Then they call ET who tows it to their impound yard without checking with SPD. Then as required by law they phone in the plates to SPD — who calls me and lets me know where the car is.
Result = $ 500+ charge at ET and $ 250+ tickets from Diamond. No sign of forced entry to the car, which was locked — and someone used a ‘universal’ key to start the car. Nothing was taken, no damage.
Seem fishy to you? Yea, me too.
UPDATE: Diamond Parking’s customer service was amazing. They reversed all of the tickets and even called ET Towing to attempt to talk them into refunding some of my money. No success however, and now I will be taking ET Towing to court. Thanks Diamond Parking for doing the right thing!

Unreliable parking attendants. I have parked in the lots before with no issue but received a $ 43 parking ticket at Safeway grocery store in the University District after shopping for less than 15 minutes. I petitioned the ticket with ticket and shopping receipt verifying the time that I was inside the store. Will update when I know more! Just an update, I received an email from Diamond Parking the next business day and was told since it was my first ticket, that they were going to drop the charges. Thanks for being responsible Diamond Parking (I changed my rating from a one star to a three star).

Parked at the Diamond Parking lot on the corner of Broadway and E. Mercer at 6:30 on a Saturday night. The large sign said $ 11.00 for evening parking. The machine taking card payments was down so I put $ 11 in an envelope and deposited it into the box. I returned at 9:00 pm and found an envelope on my windshield telling me to pay an additional $ 13.43 or $ 43.43 after 15 days. I will be contesting this. DO NOT PARK AT DIAMOND PARKING LOTS!

SCAMMERS ALERT! Don’t park here. They had an «attendant» on a Friday who said it was 15 bucks for the night to park there. Well it’s 17 with tax and oh a ticket for being a half hour over? another $ 43 bucks. I can’t wait to write the BBB and city council. What a blemish for the city. How many locals and tourists got scammed and the city allows this to happen?!
You officially SUCK!

I will never. I repeat never park in a Diamond lot again. Lily’s story is an exact copy of mine. There is no attendant. You have to pay in advance and guess how long you will be there. I parked across from the Seattle Aquarium. I paid for 3 hours. We parked at 3:34pm. We got back at 6:48pm. There was a ticket on my car written at 6:38. He had to have been standing at the car when it expired. There were three cars in the whole lot. My advice is to never ever park at a Diamond lot. Do a Google Search. You will see this same story pop up nation wide on this company.

We are visitors to Seattle, we paid 12 dollars to park for an hour (outrageous) we were 4 minutes exactly delayed getting back to our car and had a 43 dollar ticket already. Horrible way to treat unsuspecting tourists. We have not gone back to downtown since getting that ticket and have visited other parts of the area. This type of rip off hurts local businesses.

I am a good citizen. I have always been. I have never sped in my life, reason why I don’t have speeding tickets. I’m really careful with the drinking and driving issue, and would always be happy to be a designated driver. I am very considerate overall as a driver, and I don’t jaywalk. I even appreciate when parking is enforced IF there is a real, legal reason for that to happen.
I’ve got a couple of parking tickets in Seattle. In both occasions, signs were confusing and not lit. Still, they were there, and I assumed my responsibility. I kept logging in into the City of Seattle website to pay for them even before the information was entered online. I’m that responsible!
Unfortunately, today I had to drive Downtown to work and have the already unpleasant need to park in one of Diamond Parking lots. It was the one across the street from The Moore Hotel (covered one, in deplorable state, by the way). There was no sign of humans in the place OR signs to explain clearly what to do, and I had to ask another customer about how to proceed to use the parking lot.
I went ahead and parked my car JUST the same as everyone else. Between columns and yellow lines, aligned with two other cars on my left and right. I payed an exorbitant $ 17 for 3 hours, and went to work. When I came back (about 5 minutes before the time expired) I found an envelop in my front window.
Wait? What? I’m on time!
Indeed, I was on time. The ticket was for «parking on two spaces». Seriously? I was parked exactly the same way other cars were and no one else had an envelop on their wipers. What in the world?
Where is the sign that prevents me from doing this? (if I was actually doing something wrong). I didn’t see anything saying I was parking on two spots, or doing anything wrong. Nothing said «park closer to the wall or park to your left». I did park between lines and, as I said, aligned with the cars on my side. Just as everyone else!
I tried to find someone to ask why I was given a ticket, when I was pretty much doing the same as everyone else. No humans anywhere. Who gave me the ticket, a ghost?
This is the last time I’ll EVER use this company, and I’ll make a point to tell anyone willing to use it to be careful. No humans to talk to, this particular lot is dingy and what is worse, there’s no signage around (just exit and fire and the one saying that if you get things stolen, they aren’t responsible for that).
Way to go, Diamond Parking! Shame on you! I will do anything possible to contest the ticket, but I’ll be also very careful because I don’t want these people to ruin my pristine credit for $ 38 bucks. Especially after reading other horror stories about them.
Parking at Diamond lots… maybe it’ll cost you almost $ 60 for three hours, and you won’t even understand why.
Beware.